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Thanks for the suggestions, I'll give them a try in the coming week after Thanksgiving when I get my hands on the laptop again.

Yes, the Compaq N800c comes with USB 2.0 ports. I'm almost at a point where I think something is wrong with the USB ports/controller that's built into the system board. Anyone know how to force XP to install SP1 over itself (if SP1 has been installed before).

We had a user whose USB memory stick wouldn't install properly when connected to a Compaq EVO N800c laptop. XP would prompt for the driver, but in XP, that shouldn't happen. I've tried the USB memory stick on other XP laptops and they all "saw" the device and the appropriate "drive" showed up in...