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Reminds me of the tech support horror story where someone is troubleshooting a PC that won't power up. After the usual inquiries (is the PC hooked to the monitor, is the power cord plugged in, etc), the end user states she can't do any more PC troubleshooting because her office is too dark (they...

Probably because the phone company did not have a plethora of other companies to "borrow" talent from. When our county in MD was recovering from Isabelle, there were a ton of bucket trucks from NC plowing the roads. Heard the local utilities got help from as far away as Texas and Nebraska...