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  1. Josh Steinberg

    The Pitiful State of Customer Service

    I had a projector screen that developed a defect exactly one day after the warranty expired. I wound up sending a letter via the old fashioned postal service to the head of the company saying I was a long time customer and that I can’t imagine the intent is to have products go back the moment...
  2. Josh Steinberg

    The Pitiful State of Customer Service

    It’s a catch-22. You can’t buy it or sell it legally in the state for recreational purposes because they haven’t established the rules for how to do that yet. In practical terms, there are grey market businesses that are springing up and counting on the vagaries of the law and limited resources...
  3. Josh Steinberg

    The Pitiful State of Customer Service

    I think we still have that in New York. We certainly did in my college years - you know, the time in life when that matters most.
  4. Josh Steinberg

    The Pitiful State of Customer Service

    Its now technically legal in the state of New York, but the state hasn’t yet determined rules for how to legally sell or purchase it - so we’re in a weird limbo period where it’s illegal to buy or sell but not illegal to possess. Federally, of course, it’s still illegal across the board.
  5. Josh Steinberg

    The Pitiful State of Customer Service

    Plus those gummies don’t require refrigeration :D
  6. Josh Steinberg

    The Pitiful State of Customer Service

    I have no idea if it’s still the same way but when I was working retail at chain stores 20 years ago, there was always intense pressure from corporate to take as few returns as possible - they would count a return as a loss and charge it to your specific store and possibly even on your own...
  7. Josh Steinberg

    The Pitiful State of Customer Service

    We’re at a bad place with the over-reliance of cost-benefit analysis when making decisions. Now everything is run by Fight Club rules. (There was a scene in that film where Edward Norton explains that his job is to determine when a car has a defect or design flaw if it’s cheaper to do a recall...
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