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There was no deliver contract Mike. The set was not delivered. My parents brought the tv home (still boxed and unopen) with them in the back of their truck and I set it up for them that afternoon. I was with them when they loaded it at the store and helped my dad unload it at their house.

Year before last my parents bought a 51" DLP HDTV from Best Buy and it was broken out of the box. The HDMI port did not work, the remote would not work from more than 2 or 3 feet away and the cooling fan was rubbing and making an awful noise. My mom called Best Buy and they told her they could...