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Like I said, perhaps it's time to take a long, hard look at your lifestyle. ;)

You can't wait FIVE minutes? If I were you I would be taking a long, hard look at my lifestyle. You have demonstrated a lack of patience throughout this thread. Do you really have a short fuse or do you simply love using the 'anger' emoticon? ;)

It's not only families holding aircraft to ransom. My last two longhaul international flights ex LAX (Dec & Jan) were delayed 90 minutes and 150 minutes respectively while the airlines concerned endeavoured to locate missing passengers who had checked in and not reported at the departure gate...

Ummm, Mark, did you miss this bit in the news reports? "The family has refused the company's offer of free tickets".

Refunding the cost of the tickets is hardly a reward for bad behaviour. An airline ticket is a legal document - it is a contract between airline and passenger. The airline has a contractual obligation to supply the service paid for by the passenger; the passenger has a contractual obligation...