While we wait for A few words about…™The Apartment

Look at the pictures! 4 Stars

Old Blu-ray:

Screen Shot 2017-11-06 at 17.47.28.png

New Arrow Blu-ray:

Screen Shot 2017-11-06 at 17.39.56.png

Old Blu-ray:

Screen Shot 2017-11-06 at 17.43.19.png

New Arrow Blu-ray

Screen Shot 2017-11-06 at 17.39.24.png

Published by

Robert Harris

author,member

429 Comments

  1. Not so much brighter, the light areas don't look any lighter, there's a lot less contrast, you can see a lot more detail in the dark a areas, like the support for the clock, & a bit more picture top & bottom, those caps look really nice, &…I've never seen the film! It looks like the Arrow will be my first viewing of it.

  2. Robert Harris

    Interestingly, the old Blu is also out of round, ie distorted.

    I can see one of two things happening at MGM to explain the first Blu Ray:
    1. They simply swapped the settings for The Big Country Blu Ray
    2. MGM Exec: "I read on Wikipedia The Apartment won the Best Picture Oscar, so we can't screw this one up. I also read on Wikipedia this thing called Cinemascope Mumps, we can't have that on this release, so fix it"
    Doesn't matter that it's Panavision.

  3. seangood79

    I can see one of two things happening at MGM to explain the first Blu Ray:
    1. They simply swapped the settings for The Big Country Blu Ray
    2. MGM Exec: "I read on Wikipedia The Apartment won the Best Picture Oscar, so we can't screw this one up. I also read on Wikipedia this thing called Cinemascope Mumps, we can't have that on this release, so fix it"
    Doesn't matter that it's Panavision.

    Very doubtful. There are some talented people at MGM.

  4. Billy Batson

    Not so much brighter, the light areas don't look any lighter, there's a lot less contrast, you can see a lot more detail in the dark a areas, like the support for the clock, & a bit more picture top & bottom, those caps look really nice, &…I've never seen the film! It looks like the Arrow will be my first viewing of it.

    Wow, Alan; you seem so literate when it comes to film, I'm surprised you've never seen THE APARTMENT. I've always considered THE APARTMENT a kind of paragon, or if you will, a shining light as to what American filmmakers are capable of. But maybe that just comes from growing up in the New York area.

    My father took me to see THE APARTMENT when I was ten. I think I was especially interested because of Fred MacMurray, though his persona was a stark contrast from the stuff he did for Walt Disney. Well, he was just as affable, but under the surface, a little different.

    Now my dad had an interest in foreign films, so when my mom was out with her friends on a mahjong night, he would take me to see things like LA DOLCE VITA & BREATHLESS. So I had an understanding of the new realism that was being expressed in European films. I'm not sure if I understood everything that was going on in them on a narrative level, but visually and formally they excited me. And I saw the same thing happening in THE APARTMENT; not just a new-found sexual frankness, but a frankness about how people really lived and negotiated that chasm between expectations and that sinking feeling of the quotidian closing in. Also, that contradiction between what we let the world see and what we really are deep inside. And THE APARTMENT is all about illusion, not just in terms of the characters but in the way the film is composed and lit. Which is why I'm so pleased to see in these screen shots that Mr. Harris posted that finally you can notice the cracks in the wallpaper and the glow from the bathroom light in the unwashed glasses.

    Now I lived in a Upper West Side rooming house very similar to the one Jack Lemmon lives in Billy Wilder's film, with the same kind of cracked wallpaper and creaking stairs. In fact, it was only a block away, on Columbus & 70th Street, whereas the brownstone in THE APARTMENT is on Columbus & 69th. And I used to go to the same bar that Jack Lemmon hangs out in on Christmas Eve in the film, the Emerald Inn, which was exactly equidistant between his building and mine.

    (Of course, the Emerald Inn is no longer in the same spot. They were forced to move a few years ago to 72nd Street near West End, to a basement that used to be the All State bar, which, oddly enough, was allegedly where the original incident that inspired another famous New York movie, LOOKING FOR MR. GOODBAR, took place)

    But what I think I like most about THE APARTMENT is when nothing really happens. For instance, when Jack Lemmon is channel surfing after his frozen turkey dinner, or

    Spoiler

    And for me, what makes those moments so important is Joseph LaShelle's way of lighting a set, so it is simultaneously prosaic and yet evocative of something from outside the realm of our recognition, which might just be the slightest stirring of our souls.

    Anyway, I'm really looking forward to this!

  5. Billy Batson

    Not so much brighter, the light areas don't look any lighter, there's a lot less contrast, you can see a lot more detail in the dark a areas, like the support for the clock, & a bit more picture top & bottom, those caps look really nice, &…I've never seen the film! It looks like the Arrow will be my first viewing of it.

    You’re seeing past the dupes, and growing contrast with each generation.

  6. lark144

    Wow, Alan; you seem so literate when it comes to film, I'm surprised you've never seen THE APARTMENT. I've always considered THE APARTMENT a kind of paragon, or if you will, a shining light as to what American filmmakers are capable of. But maybe that just comes from growing up in the New York area.

    I was 9 or 10 when it was released, so too young (& it must have been an A certificate in England) & my parents were not big cinema goers, it's a wonder I never caught up with it on TV, but then I'm sure most of us have alarming gaps in our movie viewing history (maybe not Robert Harris).

  7. It's nice to see a classic movie like this getting the lush treatment it deserves.

    By contrast, I hate seeing great films put out in plain packages with nary an insert, and with barely-serviceable transfers. It cheapens the movie in a tragically devastating manner.

    I wholeheartedly support boutiques like Criterion, Shout, Arrow, and others because they make an effort. Sure, they cost a little more, and must often limit their runs, but the end result is worth it for the aficionado.

  8. Billy Batson

    I was 9 or 10 when it was released, so too young (& it must have been an A certificate in England) & my parents were not big cinema goers, it's a wonder I never caught up with it on TV, but then I'm sure most of us have alarming gaps in our movie viewing history (maybe not Robert Harris).

    We all have gaps. Among others, my major gap is giallo.

  9. I've never seen the film. I almost bought the 2012 Blu-ray when it was released but, for some reason, didn't pull the trigger. I am VERY pleased I got in on the $23.54 price for the Arrow release at Amazon. Those screenshots make me even happier! Thanks Robert!

    Mark

  10. lark144

    But what I think I like most about THE APARTMENT is when nothing really happens. For instance, when Jack Lemmon is channel surfing after his frozen turkey dinner, or

    Spoiler

    And for me, what makes those moments so important is Joseph LaShelle's way of lighting a set, so it is simultaneously prosaic and yet evocative of something from outside the realm of our recognition, which might just be the slightest stirring of our souls.

    I really hate to nit-pick (well, that's probably not true…I kind of do like to nit-pick, obviously), but Jack Lemmon is channel surfing WHILE he eats his frozen dinner, not after,

    Spoiler
  11. Billy Batson

    I was 9 or 10 when it was released, so too young (& it must have been an A certificate in England) & my parents were not big cinema goers, it's a wonder I never caught up with it on TV, but then I'm sure most of us have alarming gaps in our movie viewing history (maybe not Robert Harris).

    I was 7 when it was released but didn't see it that year. Strange, since my family were big movie-goers and had no qualms about bringing me to see PSYCHO in a theater that same year. Did they think THE APARTMENT too adult for me? lol.

    Anyway, I too missed it on tv in the years that followed. Good thing, probably, since what we would have seen on tv in those days would have been some horribly truncated, pan&scan or center framed desecration. But years later, I must have been in my mid-late 20s, I managed to see it on a double-bill in a local Los Angeles theater that specialized in reviving classic movies. I wasn't drawn to the double-bill for THE APARTMENT, didn't really know much about it, but for the other movie on the bill. Actually, even the theater somewhat downplayed THE APARTMENT, which seemed designated as the lesser of the two movies screening that night. Maybe that was only because it had already been shown so often on tv by then and the other movie hadn't. I don't recall.

    Well, today I cannot even remember what that other movie was. I was just knocked out by THE APARTMENT, soaked up every minute of it, couldn't stop thinking about it for a very long time and talking about it with my friends over the next several days. I trot it out to watch every year on whatever latest media has it in original aspect ratio.

    I envy you watching it for the first time on as fine a media presentation as we have today!

    1. I was also too young to see a film like this when it came out, but I recall seeing a trailer for it.

      In the late 60s I was going to a lot of double-features at a local rep house in Hartford CT. THE APARTMENT was showing with something else I have forgotten. Not knowing what to expect, I was also blown away by this film. Something about it draws me in—the characters, the setting (artificial as it may be), the dialog, the beautiful b&w, the music (C.C. Baxter’s lonely saxophone theme, by Adolph Deutsch), the main theme (by Charles Williams). I also suffered with pan/scan showings on local TV. Never saw it again in widescreen until laserdisc in the 80s…then on DVD, now Blu-ray. I do think the current Blu-ray looks great, but I’m tempted by this new one. My favorite film by far. Glad to see so much interest and admiration.

  12. jauritt

    I really hate to nit-pick (well, that's probably not true…I kind of do like to nit-pick, obviously), but Jack Lemmon is channel surfing WHILE he eats his frozen dinner, not after, and

    Spoiler
    Spoiler
  13. Mark Booth

    I've never seen the film. I almost bought the 2012 Blu-ray when it was released but, for some reason, didn't pull the trigger. I am VERY pleased I got in on the $23.54 price for the Arrow release at Amazon. Those screenshots make me even happier! Thanks Robert!

    Mark

    Then stop reading this thread as people are posting spoilers from the film.

  14. Billy Batson

    […] but then I'm sure most of us have alarming gaps in our movie viewing history (maybe not Robert Harris).

    ROCKY: "I dunno, she's got gaps, I got gaps, together (at HTF) we fill gaps".:cool:

    Robert Harris

    We all have gaps. Among others, my major gap is giallo.

    Just remember, there's always room for Giall-O.:drum:

  15. Robert Crawford

    Yes, it looks great, looking forward to replacing my 2012 Blu-ray.

    Heck, I've been looking forward to replacing my 2012 Blu-Ray since the day I first saw it; and, transfer-wise, Apartment-wise, Arrow holds the key.:thumbs-up-smiley:

  16. Robert Harris

    We all have gaps. Among others, my major gap is giallo.

    And mine is cheerleader movies.

    Text, unfortunately, eliminates tone. I certainly wasn't criticizing Alan in any way for not having seen THE APARTMENT; just using his comment as a way to talk about my history with the film.

  17. The lower contrast example it's better also in other characteristics, like edges and definition and extreme higlights.

    But I notive that studios when rerelease a old movie on video, and this since DVD times, likes to change things. If the previous edition was something with lower contrast, the next would be more saturated and with more contrast. But now the new "fashion" is to realease films with lower contrast and lower saturation.
    All technics to make our subconscious to believe it's something new, even if it's the same restoration master from same scanning. Not the case of this particular film, fortunately.

  18. I am looking forward to this disc. It would be wonderful if a similar improvement could be made to Some Like It Hot. I always felt the bluray was a bit 'not quite right'. I have no idea as to whether such an improvement is possible.

  19. It's funny, but people never seem to include "The Apartment" in their discussions of favorite holiday films.
    In fact, this film covers Christmas, New Year's and the post weeks of Thanksgiving.
    Lonely bachelor, an even lonelier bachelorette and a city full of high-rise office parties, a drunken Santa and the late-night pub people who just can't bear the idea of going home alone; to that much and even emptier place.
    IMHO, "The Apartment" deftly captured that very realistic side of the single, estranged or disenfranchised city dweller as a whole; who, together, all trod through that triple-threat of holiday blues.
    This film is seamlessly layered and still prevalent today.
    But, then again, we are talking about Billy Wilder; brilliant, brilliant, brilliant.

    Can't wait to see this work of Joseph LaShelle in its restored state.
    I rarely do Pre-Orders; but this one smacks of something true.

  20. PMF

    It's funny, but people never seem to include "The Apartment" in their discussions of favorite holiday films.

    There's a thread about favorite Christmas films, and The Apartment did get a few mentions. Certainly it's a film I watch every Christmas without fail, along with Remember The Night, another superb film with Fred MacMurray.

  21. Robin9

    There's a thread about favorite Christmas films, and The Apartment did get a few mentions. Certainly it's a film I watch every Christmas without fail, along with Remember The Night, another superb film with Fred MacMurray.

    I've always felt that The Apartment is a great Christmas movie, but it's a better New Year's movie (a category that's much more wanting in terms of great movies). Either way, it's an incredible film to watch any time of year.

    Also, I saw The Digital Bits reported that this was being released on December 26, but Amazon is still listing it for 12/12. Anybody hear word on it being possibly pushed back?

  22. Not miraculous for the image challenge (some splices and few stains).

    But is miraculous because it's probably the only apartment restoration where no wife will dictate what to do.
    😉

    Jonathan Perregaux

    I never tire of watching a good restoration demo, in part because it seems so miraculous.

  23. Just saw on Amazon that this release has now been pushed back to December 26, which is lame. Was hoping to find it under the Christmas tree this year, but alas, sounds like that will not be the case.

  24. Mark VH

    Just saw on Amazon that this release has now been pushed back to December 26, which is lame. Was hoping to find it under the Christmas tree this year, but alas, sounds like that will not be the case.

    This would be disappointing, if true. On the other hand, though, it's always nice to have one extra thing to look forward to on the day after the holiday. Call it the Post-Partum Christmas Blues; making The Apartment a very welcomed parcel, indeed.:)

  25. Mark VH

    Just saw on Amazon that this release has now been pushed back to December 26, which is lame. Was hoping to find it under the Christmas tree this year, but alas, sounds like that will not be the case.

    I didn't know that but I've not received any email notification the disc's on its way to me. That's very disappointing news.

  26. Mark VH

    Also, I saw The Digital Bits reported that this was being released on December 26, but Amazon is still listing it for 12/12. Anybody hear word on it being possibly pushed back?

    According to the UK Arrow website, this is now scheduled for December 18th.

    Alistair

  27. mackjay

    I was also too young to see a film like this when it came out, but I recall seeing a trailer for it.

    In the late 60s I was going to a lot of double-features at a local rep house in Hartford CT. THE APARTMENT was showing with something else I have forgotten. Not knowing what to expect, I was also blown away by this film. Something about it draws me in—the characters, the setting (artificial as it may be), the dialog, the beautiful b&w, the music (C.C. Baxter's lonely saxophone theme, by Adolph Deutsch), the main theme (by Charles Williams). I also suffered with pan/scan showings on local TV. Never saw it again in widescreen until laserdisc in the 80s…then on DVD, now Blu-ray. I do think the current Blu-ray looks great, but I'm tempted by this new one. My favorite film by far. Glad to see so much interest and admiration.

    Two years ago I showed this film to a friend, a woman who has loved well but not wisely. I had told her I thought she might identify with Fran Kubelik, the Shirley MacLaine character. At one moment in the film my friend exclaimed "That's me!" At the end she said she had thoroughly enjoyed The Apartment and thanked me for introducing her to the film.

  28. commander richardson

    and picture quality … as compared to original BD release which I presume you have ??????

    The picture quality of the new Arrow Blu-ray disc is considerably better than on the original Blu-ray disc. I noticed this even before I pressed "play!" The menu has the early shot of Jack Lemmon walking along the street towards his apartment during the voice-over. My jaw dropped. That image was so much better than I'd seen before. Another shot which is hugely better – again during the original voice-over introduction – is of Jack Lemmon at his desk, nodding his head in time with the machine. In the original Blu-ray disc, his suit is a classic "crushed black" with all the detail lost. On the Arrow disc you can see the details of his suit clearly.

    The Arrow disc comes with several "extras" plus a book; and I do mean book. I do not mean a leaflet.

    I know Christmas makes many calls on people's finances, but for those not too hard pressed, I very strongly recommend this Blu-ray package.

  29. Jimbo64

    Just got another shipping update, mine should be here by Jan 9th

    Got the same one yesterday. I'm not trying to cause a panic but you can't order it any more so I think Amazon has gone through their allotment and some people aren't going to get a copy.

  30. Robin9

    The picture quality of the new Arrow Blu-ray disc is considerably better than on the original Blu-ray disc. I noticed this even before I pressed "play!" The menu has the early shot of Jack Lemmon walking along the street towards his apartment during the voice-over. My jaw dropped. That image was so much better than I'd seen before. Another shot which is hugely better – again during the original voice-over introduction – is of Jack Lemmon at his desk, nodding his head in time with the machine. In the original Blu-ray disc, his suit is a classic "crushed black" with all the detail lost. On the Arrow disc you can see the details of his suit clearly.

    The Arrow disc comes with several "extras" plus a book; and I do mean book. I do not mean a leaflet.

    I know Christmas makes many calls on people's finances, but for those not too hard pressed, I very strongly recommend this Blu-ray package.

    Just received my copy and you are 100% correct……….the difference between the 2 releases is also 100%………the new BD is wonderful in every area. . a great Xmas release..

  31. TravisR

    Got the same one yesterday. I'm not trying to cause a panic but you can't order it any more so I think Amazon has gone through their allotment and some people aren't going to get a copy.

    Yeah, I caught earlier this week that it's showing as no longer available, so I went ahead and put in orders at both Best Buy and Barnes & Noble. Hopefully I'm covered on getting one.

  32. TravisR

    Got the same one yesterday. I'm not trying to cause a panic but you can't order it any more so I think Amazon has gone through their allotment and some people aren't going to get a copy.

    This would be very impressive if it happened and I think would be a wonderful thing but I think what actually is going on is the allotments are sent out in stages so they may have sold through their first allotment but my guess is there are more coming. I mean, I just think it is not easy to sell 3000 copies of a classic black and white film that probably most people have never even heard of…this is a great picture but not a wildly popular one.

  33. Reggie W

    This would be very impressive if it happened and I think would be a wonderful thing but I think what actually is going on is the allotments are sent out in stages so they may have sold through their first allotment but my guess is there are more coming. I mean, I just think it is not easy to sell 3000 copies of a classic black and white film that probably most people have never even heard of…this is a great picture but not a wildly popular one.

    That's certainly true, though with Amazon discounting it so heavily in the last few weeks, I don't imagine selling 500-800 copies or thereabouts would necessarily be out of the question, especially during the holiday season, depending on their total allotment. You have to figure between all the major retailers, 3000 copies doesn't go all that far.

    Also, FWIW, just got a shipping notice on my Best Buy order, so anyone worried about not getting a copy can head over there and get their order in and you should be able to net one.

  34. Mark VH

    That's certainly true, though with Amazon discounting it so heavily in the last few weeks, I don't imagine selling 500-800 copies or thereabouts would necessarily be out of the question, especially during the holiday season, ………

    Amazon discounting it heavily? $37.99??

  35. Reggie W

    This would be very impressive if it happened and I think would be a wonderful thing but I think what actually is going on is the allotments are sent out in stages so they may have sold through their first allotment but my guess is there are more coming. I mean, I just think it is not easy to sell 3000 copies of a classic black and white film that probably most people have never even heard of…this is a great picture but not a wildly popular one.

    As long as I get a copy, I'll be impressed if it sells out. 🙂

  36. Amazon sent me an email saying my copy would be delivered January 5, more than a week after release date.

    Not sure how this fulfills Amazon's promise of release date delivery when I placed the order. Time to seek a promotional credit for not following through on promises.

    Amazon also screwed up on a gift we had shipped to our niece for our great nephew. Placed the order last week and was guaranteed delivery on or before Dec 18. When it still hadn't been delivered by the 20th I contacted Amazon and was told the item was out of stock. I was told there was nothing they could do before Christmas. Immediately asked to speak to a supervisor and, magically, the supervisor was able to find stock and get it overnighted. It's being delivered today.

    Mark

  37. Mark Booth

    Amazon sent me an email saying my copy would be delivered January 5, more than a week after release date.
    Not sure how this fulfills Amazon's promise of release date delivery when I placed the order. Time to seek a promotional credit for not following through on promises.

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

  38. I received this on December 20th:

    "Hello,

    We now have delivery date(s) for the order you placed on December 02, 2017 …

    "The Apartment (Limited Edition) [Blu-ray]"
    Estimated arrival date: December 29, 2017

    If you want to check on the progress of your order, take a look at this page in Your Account:

    We hope to see you again soon!

    Sincerely,

    Customer Service Department"

  39. Mike Frezon

    Be careful! The $37.99 version on Amazon is the 2013 release.

    Thank you. Indeed you are correct. And sadly the Arrow is no longer available from Amazon. Best Buy lists it as a Pre-Order for release Dec. 26 at $34.99.

    You guys who snagged your twenty dollar versions were fortunate.

  40. It's currently listed at $24.99 on DeepDiscount.

    I ordered it in September from WalMart who was listing it as a pre-order for $22.17. On Tuesday, I got an e-mail from WalMart saying that my order had been cancelled. I placed another order at Bullmoose for $34.99 and got a shipping notice 3 hours later. Then, I saw the notice from Deep Discount. Since my Bullmoose order was on the way, I decided to stick with it.

  41. TravisR

    As long as I get a copy, I'll be impressed if it sells out. 🙂

    I am positive you will get a copy, Travis. For whatever reason it seems there is a delay with these and a lot of us will not have it until the 29th so I would not worry. Plus, I think that this "special edition" version will eventually be replaced by a standard version without the book or whatever this comes with. Normally, Arrow does a run of a special version and then comes back with a standard version later, I think.

    It is great to see the excitement about this film though but sort of expect that from folks around here,

  42. Reggie W

    I am positive you will get a copy, Travis. For whatever reason it seems there is a delay with these and a lot of us will not have it until the 29th so I would not worry. Plus, I think that this "special edition" version will eventually be replaced by a standard version without the book or whatever this comes with. Normally, Arrow does a run of a special version and then comes back with a standard version later, I think.

    It is great to see the excitement about this film though but sort of expect that from folks around here,

    Yeah, my shipping date has bumped up from January 9 to December 29 so I think I'll get one too. I was more worried (for lack of a better word) with the January 9 date because that seemed like a way to say that they'll get more in soon and that would be when they'd find out that there's no more. However, December 29 seems like they've got actual copies en route to their warehouses.

    As you pointed out, I figure the limited edition aspect of this is the packaging and booklet and they'll do a standard release some time in the next few months. I'd rather have the LE one but the disc is what I'm most interested in so if I had to get the standard, I'd be fine.

  43. Wow – I had no idea this thing was selling out!

    I knew they billed it as a "Limited Edition", but I figured that was a marketing gimmick – like it'd be "limited" to however many they felt like making from now until the end of time! 😀

  44. Robert Crawford

    Same here with a December 29th delivery date.

    Amazon has cancelled my order saying it's no longer available from their supplier.:(

    Hello,
    We're contacting you about order #114-6413899-5826646 for the following item(s):
    The Apartment (Limited Edition) [Blu-ray]
    We're unable to fulfill your order for the item(s) listed above because they aren't available from the supplier any longer. As a result, we've cancelled them from your order and your original payment method won't be charged.
    We're sorry for any inconvenience or disappointment this may have caused. To help make up for the inconvenience, we've added a $5 promotional certificate to your account. This amount will automatically apply the next time you buy an eligible item shipped and sold by
    Amazon.com.
    We appreciate your business and hope to see you again soon.
    Sincerely,
    Customer Service
    Amazon.com

  45. Scott Merryfield

    I just received the same email.

    Arrow appears to have underestimated demand on this one. Part of me is heartened to see a 50–year-old movie sell out this quickly, but it’s a bummer that there aren’t more available for those who want them.

  46. Me too. I'm assuming that there will be a non-limited release in a few months but Amazon can still fuck off. They shouldn't take orders on a limited edition item and heavily discount it in order to 'sell' even more copies if they don't know that they can fill them all.

  47. Well, Amazon did try to make amends and provided me with a $5 promotional credit. I would rather have the movie, but at least they made an effort.

    Deep Discount currently has it listed for $24.99 and has a 15% discount code EGGNOG, but the title is listed as backordered. I took a chance and placed an order anyway. The worst that can happen is they cancel it.

  48. well , sorry to see i am in the cancelation group, like may have stated i wonder how Amazon decides which item get shipped first, i see that some ordered later,

    ORDER PLACED
    September 28, 2017

    the day it was announced, and now nothing

  49. dana martin

    the day it was announced, and now nothing

    That sucks. I waited until November when the price plummeted.

    Scott Merryfield

    Well, Amazon did try to make amends and provided me with a $5 promotional credit. I would rather have the movie, but at least they made an effort.

    You're right and it's not the end of the world. However, if they had been paying attention to the LE numbers on the item and the number of orders they received, they should have cut off the orders long ago.

  50. I'm bummed too; was looking forward to it. Ordered it way back. As long as bluray shows up someday with bonus features (minus book) I can deal with it. And I was making spaghetti with a racket in preparation!

    :blink:

  51. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  52. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  53. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  54. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  55. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  56. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  57. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  58. Rodney

    I've got a date of arrival for Friday, Dec 29th. I placed my order on September 27th. Oh well, as long as it actually makes it!

    I'm in the same camp as the rest of you. Got the email this morning. 🙁
    I wonder if Amazon shipped any?

  59. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  60. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  61. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  62. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  63. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  64. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  65. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  66. I'm a member of the "Hi, we're Amazon and we just f*cked you" club! It pisses me off BIG time because I would have ordered it from another source before it sold out IF I had any idea Amazon wouldn't follow through.

    It's available at Amazon UK but says it's region B locked.

    $5 isn't enough compensation for this disappointment!

    Mark

  67. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  68. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  69. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  70. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  71. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  72. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  73. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  74. I placed a new order with Amazon UK at a $10 penalty over the cancelled US order. (Okay–five, if I mentally apply the $5 consolation prize.)

    The aggravation and delay are disheartening. What was the meaning of "pre-order" again? And why is this scenario being allowed to play out repeatedly?

  75. Robin9

    Two years ago I showed this film to a friend, a woman who has loved well but not wisely. I had told her I thought she might identify with Fran Kubelik, the Shirley MacLaine character. At one moment in the film my friend exclaimed "That's me!" At the end she said she had thoroughly enjoyed The Apartment and thanked me for introducing her to the film.

    It's rare these days, but I am still of the belief that a single film can change the life of a person.
    I know of an instance in which a friend had shown his girl "Ordinary People" with a much similar outcome.
    Nice that you were able to hit the bulls-eye for a friend, Robin9.:thumbs-up-smiley:

  76. Jimbo64

    Just got another shipping update, mine should be here by Jan 9th

    TravisR

    Got the same one yesterday. I'm not trying to cause a panic but you can't order it any more so I think Amazon has gone through their allotment and some people aren't going to get a copy.

    I don't like the bad news; but I certainly appreciate the updates. BTW, is it know if the Pre-Order customers are still guaranteed their copy?

  77. I took my frustration to Amazon chat and demanded additional compensation. The regular chat agent couldn't do better than another $5, I requested a supervisor. I wanted $50. We settled on a $25 promo credit (in addition to the $5 already placed on my account) and a 1-month extension of my Prime account (value $8.25). So, $38.25 total.

    I also emailed Arrow Academy in the UK. I got an auto-reply that they are out of the office until January 2.

    Mark

  78. PMF

    I don't like the bad news; but I certainly appreciate the updates. BTW, is it know if the Pre-Order customers are still guaranteed their copy?

    Read the posts above yours. Preorder customers are getting their orders cancelled complete with a middle finger from Amazon.

    Mark

  79. PMF

    I don't like the bad news; but I certainly appreciate the updates. BTW, is it know if the Pre-Order customers are still guaranteed their copy?

    I was a Pre-Order customer and mine was cancelled this morning by Amazon

  80. Mike Frezon

    Be careful! The $37.99 version on Amazon is the 2013 release.

    Ouch !! This is an important alert to those on the fence; and I feel that if Amazon is going to sell the obsolete versions of BD's, then they should at least refrain from these deceptive practices. $37.99 could easily be lead a consumer to believing that they are dealing with the latest version. I, myself, would have no idea who to speak to at Amazon; but someone out there should.

  81. cda1143

    Thank you. Indeed you are correct. And sadly the Arrow is no longer available from Amazon. Best Buy lists it as a Pre-Order for release Dec. 26 at $34.99.

    You guys who snagged your twenty dollar versions were fortunate.

    Take comfort in the fact that you are able to catch a copy at all.
    As for the price? From all the buzz; with restoration, transfer, packaging and book; it will feel like a Criterion at 5 bucks off and it will be worth every penny.:)

  82. Scott Merryfield

    Well, Amazon did try to make amends and provided me with a $5 promotional credit. I would rather have the movie, but at least they made an effort.

    Deep Discount currently has it listed for $24.99 and has a 15% discount code EGGNOG, but the title is listed as backordered. I took a chance and placed an order anyway. The worst that can happen is they cancel it.

    A $5.00 promotional credit is far from an effort. The true effort on the part of Amazon came when they vied us all for a Pre-Order. They got theirs and to Hell with those who got C.C. Baxtered and left out in the cold.

  83. One of my biggest pet peeves is someone who offers an item for sale that isn't available–be it on the internet or a display model. Early pre-ordering seems like a way to measure demand; not delivering is a way to make this customer vow never to pre-order again.

  84. A fellow over at Blu-ray.com has verified that the UK version is NOT region locked:

    "OK someone earlier in the thread wanted to know for certain what the region code of the UK release was? I now have my UK copy and can confirm it is indeed region free like you would expect it to be given it's a dual UK/US release. Absolutely no logical reason for arrow to be pressing these individually for two regions when the release is simultaneous. (Earlier Arrow titles that were region coded B in the UK and A in the US were situations where the UK release came out before they had the rights for a US release or vice-versa, so had to region-code the first release, etc).

    I will also post comparison grabs between the Arrow and old release of the film later tonight (early hours of xmas eve here in the UK and I'm about to go to bed), didn't have time to do so today."

    Source: http://forum.blu-ray.com/showthread.php?p=14505915#post14505915

    I just placed an order for the UK version at Amazon UK. It is in stock (for now). Total price delivered to the US (standard delivery) after estimated conversion to US dollars is: $33.21

    That's $11 more than my preorder with Amazon US. But, thanks to the larger promo credit I negotiated, I still come out ahead. Unfortunately, you can't use Amazon US promo codes for Amazon UK orders.

    Amazon UK estimates I'll receive it between Jan 5 and Jan 10.

    Mark

  85. TravisR

    Me too. I'm assuming that there will be a non-limited release in a few months but Amazon can still fuck off. They shouldn't take orders on a limited edition item and heavily discount it in order to 'sell' even more copies if they don't know that they can fill them all.

    Although I didn't order The Apartment (was tempted to several times, but ultimately, by the date I would have ordered I think I would have been canceled too), but this has been happening a bunch later.

    I ordered the Blu-ray of "Twin Peaks: A Limited Event Series" which was released on December 5th. I ordered on the first day that pre-orders were open. I was promised Release Date Delivery and given an Guaranteed Delivery Date of December 5th. It did not ship out in advance of that date, and did not arrive on December 5th. My arrival date then bounced around from the end of December through the beginning of January. Each time it changed, I would email customer service, and they would change it to a sooner date, which would then pass without a shipment. It finally arrived on December 15th, and I get the feeling if I hadn't been so on top of it with Amazon, it probably would still be waiting to ship.

    Amazon used to be a company that seemed to provide an excellent product or service at an excellent price. Lately, over the past couple years, I've noticed that their business model seems to have shifted. They now seem to be in the business to make as many sales as possible regardless of customer satisfaction, to offer the moon to get your sale, and then hope that you won't notice when they don't deliver the moon. It now seems their policy to always do the cheaper, easier for them thing, and if you complain enough, to address your individual grievance, rather than doing the job properly in the first place so that there is no grievance. Apparently the savings for doing things poorly in the first place more than makes up for the expense of issuing the occasional credit or prime extension.

    I do not believe this is the proper way to run a business, but unfortunately, there's very little recourse.

  86. yep, well i get that $5 credit towards my next purchase, used to have a Brick and Mortar store around here that carried Arrow stuff, but they went out of business. if the were still around, i would still have a chance. now look on amazon in a couple of weeks and see all of the third party stores that have this in stock for order.

  87. Ah…I think something is up here. I do not believe this sold out and there are no copies available. I believe that the US version never shipped from Arrow to any retailer in the United States. All orders across the board have canceled or say they are on backorder. Arrow is on vacation. My thinking is something has gone wrong here and for some reason there is a major delay with this release and no answers are currently available because nobody from Arrow is around to explain it.

    There are two conspiracy theories making the rounds…

    1. Amazon orders were canceled because they discounted the price too much and could not sell it at that price. So, this will become available again on Amazon at a higher price in a short amount of time.

    2. For reasons unknown at this time Arrow had to cancel (or perhaps delay) the US release.

    There appears to have been no copies of the US release in any retailers hands. So, that to me does not look like a sell out, it looks like an issue with the release. Keep in mind this release did not make its release date. So, there is some sort of delay or cancellation that has happened to the US release…I would say.

  88. Charles Smith

    And why is this scenario being allowed to play out repeatedly?

    Out of curiosity on which titles has this happened before?

    In any case, I was really disappointed it was cancelled. If there is demand and they are promoting it at a special pricepoint, why did Amazon keep selling it; surely they must have had some idea of the inventory?

    The one bright spot is I have been holding back on buying the silent film Children of Divorce because of the seemingly immobile $30+ pricepoint; well very recently the price dropped to $17.49 so with my $5 Amazon "reward" I got it for just $12.49.

  89. I don't think this is an Amazon issue…seems like an Arrow issue unless somebody can show that some US retailer somewhere had copies of this release in their hands I would say they never shipped out from Arrow.

  90. Reggie W

    I don't think this is an Amazon issue…seems like an Arrow issue unless somebody can show that some US retailer somewhere had copies of this release in their hands I would say they never shipped out from Arrow.

    I'm starting to believe that if no one comes forward stating they received a copy from a US retailer.

  91. Just checked my emails.:angry:

    And a reply to Amazon is not allowed. :angry::angry:

    So Amazon can read right it here, on an international forum.
    My two-word reply begins with the letter "F"
    and ends with the letter "U"

  92. Robert Crawford

    I'm starting to believe that if no one comes forward stating they received a copy from a US retailer.

    Bullmoose states they have not received any. Deep Discount shows backorder and never had a copy. Amazon never had them. So, I would be shocked if somebody here claims they bought a copy from a US retailer.

  93. PMF

    Just checked my emails.:angry:

    And a reply to Amazon is not allowed. :angry::angry:

    So Amazon can read right it here, on an international forum.
    My two-word reply begins with the letter "F"
    and ends with the letter "U"

    I'm not so sure they're the bad guys here. We need to see if anybody received this Blu-ray from a US distributor/retailer.

  94. Richard M S

    The one bright spot is I have been holding back on buying the silent film Children of Divorce because of the seemingly immobile $30+ pricepoint; well very recently the price dropped to $17.49 so with my $5 Amazon "reward" I got it for just $12.49.

    Thanks for the heads-up on Children of Divorce! I was in the same boat and took advantage of the same deal. :cheers:

  95. Robert Crawford

    So the question is did anybody get a copy from any USA retailer?

    Yes, I received my copy on December 22nd from Amazon. I feel like I won some sort of lottery! While the transfer might be just a bit better than the earlier release and the titles are no longer windowboxed, I can't say it's a huge difference otherwise on my 55" Panasonic plasma. But it's loaded with additional extras and the hard-cover booklet is very nice. I hope this mixup is rectified soon.

  96. My order was cancelled, too. I'm royally peeved off. Now it looks like I'll never get one. 🙁 Stupid Arrow!

    and $5 from amazon is really nothing. That'll pay part of shipping which they make money on anyway because they ship so much they get a huge bulk discount. So in the end, it's really nothing.

    And I tend to belive that amazon dropped the price too much and couldn't sell it at that great deal, so they cancelled across the board. I went and ordered from Amazon.co.uk as I read that it isn't region locked.

    I'm really peeved.

    Rob_Ray

    Yes, I received my copy on December 22nd from Amazon. I feel like I won some sort of lottery! While the transfer might be just a bit better than the earlier release and the titles are no longer windowboxed, I can't say it's a huge difference otherwise on my 55" Panasonic plasma. But it's loaded with additional extras and the hard-cover booklet is very nice. I hope this mixup is rectified soon.

    Was your copy region locked?

  97. Rob_Ray

    Yes, I received my copy on December 22nd from Amazon. I feel like I won some sort of lottery! While the transfer might be just a bit better than the earlier release and the titles are no longer windowboxed, I can't say it's a huge difference otherwise on my 55" Panasonic plasma. But it's loaded with additional extras and the hard-cover booklet is very nice. I hope this mixup is rectified soon.

    When did you place your order with Amazon and at what price point?

  98. Robert Crawford

    For $33.21 which is quite expensive, I suspect this will become available again in the States as a non-LE at a cheaper price point.

    But I want the limited editon extras! The book and all the bonus features! >:(

  99. As soon as I saw the cancellation e-mail I hit Amazon UK to secure a set and got a shipping confirmation not too long after. Contacted Amazon.com and aired my displeasure of the situation which they acknowledged and soothed my pain by giving me a promotional certificate that covered the difference between what I would have paid for the US set and what I ended up paying for the UK set.

    As far as this is concerned I am satisfied but I will probably seek out other retailers for limited editions in the future, even if it ends up costing me more, just to get a little peace of mind.

  100. I haven’t received it yet, but my package was shipped and is supposed to arrive tomorrow. I ordered it on September 27th also. Perhaps that was the last day for which they have received enough stock to cover orders? (Also, when I ordered it, it was about $50, and I received one of those pre-order price guarantee emails after it shipped, explaining that I had saved $28 from that.)

    I hope Arrow and Amazon find a way to make this right with everyone.

  101. Reggie W

    Bullmoose states they have not received any. Deep Discount shows backorder and never had a copy. Amazon never had them. So, I would be shocked if somebody here claims they bought a copy from a US retailer.

    I ordered mine from Diabolik last Wednesday morning, as I had a suspicion that Amazon would cancel my order. My copy from Diabolik arrived in California 2 days later, Dec. 22.

  102. David Kess

    There's more than one. I ordered Oct. 7, received it this morning, also at the 20.09 or whatever the low price was. Don't understand why they weren't fulfilled from date of order. Feell kinda guilty.

    No need to feel guilty, be glad you got one! Not sure what Amazon was doing here, I ordered September 27th and mine was cancelled, so it wasn't done by purchase order date. Probably done by distribution warehouse.

  103. Mine arrived from Best Buy yesterday. I think this is just a clear-cut case of the label underestimating demand and/or Amazon overselling pre-orders with their low pricing. The other possibility is that some enterprising internet dweebs unleashed some bots to buy up all the inventory and drive up socondary market prices. Maybe Arrow will do another production run at some point?

    Robert Crawford

    I'm not so sure they're the bad guys here. We need to see if anybody received this Blu-ray from a US distributor/retailer.

  104. battlebeast

    My order was cancelled, too. I'm royally peeved off. Now it looks like I'll never get one. 🙁 Stupid Arrow!

    There no reason to think this is gone and done forever. Amazon is still telling many people that they will get more stock in a week or two.
    There are so many cancellations many of them associated with that Wm/Amazon likely price error that I fairly convinced this has nothing to due with a sellout and more to due with stock being late to be delivered to any of the major wholesale warehouses since BBY, Amazon, and the Alliance group appear to be cleaned out with makes little sense for a Classic Bluray release of a $50MSRP title. I don't know whether it's an Arrow issue or yet another Replication Factory SNAFU like withe the Nolan 4K sets last week and innumerable other items over the last year — it would so much easier if these studio would just tell people what's going on. If there's a 2 week delay then so be it and everybody can quit panicking which seems to be only benefiting the resellers who are already up to $75 and rising

    Alternative
    Several reports from folks with the UK item that say it's REgion A compatible and so far it appears the US and UK are teh same set other than some logos. If you want it for $22 then that a different argument

  105. Got mine today from Amazon. Ordered on 9/30. $22.09 delivered. FWIW, I find the transfer a big improvement. The MGM was fine if unspectacular, but this luminous, transfer-wise. Aside from the book, the new extras are plentiful but not very in depth. All enjoyable, if lightweight, so to speak. Sweet new interview with Hope Holiday (Mrs. Margie MacDougal).

    I'm sorry to hear about all the order cancellations. Hopefully, you all can snag a set elsewhere, as it is a worthwhile upgrade.

  106. TexasRex

    I got this message, too. Very disappointed. Did Arrow sell out all 3,000 copies, or is it some other problem??

    My guess is that Amazon vastly oversold their allotment. If there was a problem on Arrow's end and they had more copies to go to retailers, Amazon wouldn't have cancelled the orders. In short, Amazon really screwed their consumers either by not paying attention or not caring that they sold so many copies when they should have known that they wouldn't be able to fill all the orders.

  107. TexasRex

    I got this message, too. Very disappointed. Did Arrow sell out all 3,000 copies, or is it some other problem??

    Best guess given the number of cancellations they is a production volume issue. I find it nearly impossible to believe that this sold either 3000 as a preorder or actually multiple times that if you account for the massive number of cancellations.

  108. I went ahead and ordered "The Apartment" from the UK.
    Hopefully the landlords over there will not be as quick to evict.
    The order was accepted, yesterday.
    The delivery date is slated for January 11-14, 2018.
    Fingers crossed.

  109. dana martin

    so i check the other site, listing for amazon- not available , best buy takes you to a link that is sold out, e-bay trolls are asking up to $129, at this point i think Arrow dropped the ball on this one

    I’m not convinced Arrow dropped anything. I think they made a really wonderful release of a really great movie that a lot of people wanted to buy, possibly more than they expected. I think Amazon, who either didn’t know or didn’t care how many they’d be getting, discounted it like crazy and set unlimited pre-orders, resulting in having to cancel a bunch of them.

    All of this is speculation, of course, and until we get any kind of official statement from Arrow, nobody knows anything. I do think they’ll make the movie available again, either as a standard release or another run of the LE.

  110. Amazon is unlikely to comment on this, as they usually don't.

    I hope, for the sake of clarity, that Arrow does. I have yet to purchase an Arrow product since they've launched in the U.S., but I know this sort of situation would make me extremely hesitant to try to do so in the future – why get my hopes up for a product that won't be delivered? I'd rather not experience that disappointment and frustration.

    Arrow issued an edition of Donnie Darko earlier in the year that had the same configuration, limited edition, new transfer, hardcover book, etc. A few months later, they put out a non-limited steelbook version that included the discs without the extra packaging. I hate steelbooks but that does seem a reasonable alternative over paying through the nose for a scalped copy.

  111. Josh Steinberg

    Amazon is unlikely to comment on this, as they usually don't.

    I hope, for the sake of clarity, that Arrow does. I have yet to purchase an Arrow product since they've launched in the U.S., but I know this sort of situation would make me extremely hesitant to try to do so in the future – why get my hopes up for a product that won't be delivered? I'd rather not experience that disappointment and frustration.

    Arrow issued an edition of Donnie Darko earlier in the year that had the same configuration, limited edition, new transfer, hardcover book, etc. A few months later, they put out a non-limited steelbook version that included the discs without the extra packaging. I hate steelbooks but that does seem a reasonable alternative over paying through the nose for a scalped copy.

    I'm sure there's exceptions but Arrow's LEs in the U.S. aren't normally numbered. If this had happened with the George Romero set or The Cat O Nine Tails, I imagine they would have made some more to meet the demand.

  112. Arrow virtually always releases a basic package after then LE sells out. I guess there's always exceptions, but just in the US Re-animator and Bride of Re-animator, Hills Have Eyes, Bird with the Crystal Plumage, Society several of their multi-item boxsets are now seeing solo releases, House 1+2 box is now getting basic releases.

    Several items like Bride of Re-animator and Society have a LE, a Steelbook, and then a basic standard case release. Donnie Darko appears scheduled for a basic release ion March 6

    Of course I'm still betting of the main Bulk of the US The Apartment haven't even arrived at the distribution point yet. Amazon.ca even changed their release date to Jan 9 and it's still listed as a pre-order there though not as good a price as AmazonUk

  113. Arrow virtually always releases a basic package after then LE sells out. I guess there's always exceptions, but just in the US Re-animator and Bride of Re-animator, Hills Have Eyes, Bird with the Crystal Plumage, Society several of their multi-item boxsets are now seeing solo releases, House 1+2 box is now getting basic releases.

    Several items like Bride of Re-animator and Society have a LE, a Steelbook, and then a basic standard case release. Donnie Darko appears scheduled for a basic release ion March 6

    Of course I'm still betting of the main Bulk of the US The Apartment haven't even arrived at the distribution point yet. Amazon.ca even changed their release date to Jan 9 and it's still listed as a pre-order there though not as good a price as AmazonUk

  114. Seems like Amazon cancelled a lot of orders. Everyone I know that ordered months ago via Amazon (like myself) got a cancellation notice. I had to scramble to get friends in Seattle to grab a copy for me from Scarecrow Video who only had 3 copies in stock. Don't know if this was an Amazon screw up or Arrow, but it definitely created a mild panic for those of us who thought we were on top of this. I had gotten a delivery date from Amazon (for the 29th) just the day before. I do hope Arrow releases a regular non-limited edition for those whose orders were cancelled and weren't able to find copies.

  115. Seems like Amazon cancelled a lot of orders. Everyone I know that ordered months ago via Amazon (like myself) got a cancellation notice. I had to scramble to get friends in Seattle to grab a copy for me from Scarecrow Video who only had 3 copies in stock. Don't know if this was an Amazon screw up or Arrow, but it definitely created a mild panic for those of us who thought we were on top of this. I had gotten a delivery date from Amazon (for the 29th) just the day before. I do hope Arrow releases a regular non-limited edition for those whose orders were cancelled and weren't able to find copies.

  116. TravisR

    I hope that if Arrow is going to do a non-limited release that they announce it as soon as possible just to stop those scalpers dead in their tracks.

    That would be beautiful.:drum:
    And might I add, if not implore, that nary an HTF member shall indulge their ways.:cheers:

    May those lumps of coal that were placed within our stockings befall those Marketplace vendors;
    who, oftentimes, just happen to be sponsered or enabled by Amazon.
    Funny how those vendors managed to get their orders fulfilled on this round, eh?:eek:

    For us, the honost consumer::thumbsup:
    For them, those thieving scalpers::thumbsdown:

  117. TravisR

    I hope that if Arrow is going to do a non-limited release that they announce it as soon as possible just to stop those scalpers dead in their tracks.

    That would be beautiful.:drum:
    And might I add, if not implore, that nary an HTF member shall indulge their ways.:cheers:

    May those lumps of coal that were placed within our stockings befall those Marketplace vendors;
    who, oftentimes, just happen to be sponsered or enabled by Amazon.
    Funny how those vendors managed to get their orders fulfilled on this round, eh?:eek:

    For us, the honost consumer::thumbsup:
    For them, those thieving scalpers::thumbsdown:

  118. RICK BOND

    I will wait for the bluray release with out the book. The mgm bluray is very good. I just watched it last night. Great movie !!

    If my order from Deep Discount DVD for under $22 doesn't come through, that will be my plan as well. I really don't care about the book — I just want the film.

  119. RICK BOND

    I will wait for the bluray release with out the book. The mgm bluray is very good. I just watched it last night. Great movie !!

    If my order from Deep Discount DVD for under $22 doesn't come through, that will be my plan as well. I really don't care about the book — I just want the film.

  120. RICK BOND

    I will wait for the bluray release with out the book. The mgm bluray is very good. I just watched it last night. Great movie !!

    If my order from Deep Discount DVD for under $22 doesn't come through, that will be my plan as well. I really don't care about the book — I just want the film.

  121. David Norman

    THE APARTMENT LE ARROW — $29.34+ tax

    https://www.barnesandnoble.com/w/dvd-the-apartment-jack-lemmon/3624005?ean=0760137081883

    20% off code D4M8K3B

    This is the first appearance on BN.com for this set so hopefully that means ALLIANCE is starting to get some copies im
    Even better for those with backorders at DeepDiscount orders at $22 from yesterday since these guys share Media stock at least to some extent.

    I just followed your link and it isn't available to purchase: Temporarily Out of Stock Online

  122. David Norman

    THE APARTMENT LE ARROW — $29.34+ tax

    https://www.barnesandnoble.com/w/dvd-the-apartment-jack-lemmon/3624005?ean=0760137081883

    20% off code D4M8K3B

    This is the first appearance on BN.com for this set so hopefully that means ALLIANCE is starting to get some copies im
    Even better for those with backorders at DeepDiscount orders at $22 from yesterday since these guys share Media stock at least to some extent.

    I just followed your link and it isn't available to purchase: Temporarily Out of Stock Online

  123. David Norman

    THE APARTMENT LE ARROW — $29.34+ tax

    https://www.barnesandnoble.com/w/dvd-the-apartment-jack-lemmon/3624005?ean=0760137081883

    20% off code D4M8K3B

    This is the first appearance on BN.com for this set so hopefully that means ALLIANCE is starting to get some copies im
    Even better for those with backorders at DeepDiscount orders at $22 from yesterday since these guys share Media stock at least to some extent.

    I just followed your link and it isn't available to purchase: Temporarily Out of Stock Online

  124. Rodney

    I just followed your link and it isn't available to purchase: Temporarily Out of Stock Online

    Already? It was in-stock when I posted since BN doesn't even allow you to order if it's OOS at the Distribution Warehous. Just another indication of how few copies are being sent to the 2 biggest Warehouses (Alliance and Amazon).

  125. Rodney

    I just followed your link and it isn't available to purchase: Temporarily Out of Stock Online

    Already? It was in-stock when I posted since BN doesn't even allow you to order if it's OOS at the Distribution Warehous. Just another indication of how few copies are being sent to the 2 biggest Warehouses (Alliance and Amazon).

  126. Rodney

    I just followed your link and it isn't available to purchase: Temporarily Out of Stock Online

    Already? It was in-stock when I posted since BN doesn't even allow you to order if it's OOS at the Distribution Warehous. Just another indication of how few copies are being sent to the 2 biggest Warehouses (Alliance and Amazon).

  127. Watch… Now that some of us have paid $32-$33 for a copy from the UK, Arrow Academy will come back from Holiday break next week and announce there are still lots of copies left for the U.S. Amazon U.S. will have it up and available to order again.

    Wait and see..

    Mark

  128. Watch… Now that some of us have paid $32-$33 for a copy from the UK, Arrow Academy will come back from Holiday break next week and announce there are still lots of copies left for the U.S. Amazon U.S. will have it up and available to order again.

    Wait and see..

    Mark

  129. Watch… Now that some of us have paid $32-$33 for a copy from the UK, Arrow Academy will come back from Holiday break next week and announce there are still lots of copies left for the U.S. Amazon U.S. will have it up and available to order again.

    Wait and see..

    Mark

  130. Mark Booth

    Watch… Now that some of us have paid $32-$33 for a copy from the UK, Arrow Academy will come back from Holiday break next week and announce there are still lots of copies left for the U.S. Amazon U.S. will have it up and available to order again.

    Wait and see..

    Mark

    That's certainly what I'm expecting. I see nothing with this release that would lead me to believe a 3000unit sellout on release days with 4x the orders canceled due to oversells.

    B-ROLL

    It's $49.95 at deepdiscount on backorder …

    Today it is, but a lot of folks got orders in yesterday at 22+.
    If mine doesn't ship in a couple week then I'll look at either the Canadian release or UK. I just see nothing to indicate a panic buy for 40+

  131. David Norman

    If mine doesn't ship in a couple week then I'll look at either the Canadian release or UK. I just see nothing to indicate a panic buy for 40+

    There is no Canadian release . Arrow has rights for all of North America.

  132. Rob W

    There is no Canadian release . Arrow has rights for all of North America.

    Agreed same item, but Amazon.ca has a preorder with release day of Jan 8. Possibly yet another fake out or maybe yet another release date that one of the production facilities was keying on. Maybe all the US stock got sent to Canada instead and the US got the Canadian supply.

    I haven't paid enough attention to Canada vs US Arrow releases to know if they usually carry different release dates.

  133. David Norman

    Agreed same item, but Amazon.ca has a preorder with release day of Jan 8. Possibly yet another fake out or maybe yet another release date that one of the production facilities was keying on. Maybe all the US stock got sent to Canada instead and the US got the Canadian supply.

    I have paid enough attention to Canada vs US Arrow releases to know if they usually carry different release dates.

    I picked it up a week ago at a retailer in Toronto, for what it's worth, so I hope Amazon.ca comes through for those who ordered through them.

  134. Ken Koc

    I'm thrilled I bought it in London. It is region A as well. The restoration is magnificent. Watching " The Apartment" tonight…it was a revelation! The Oscar winning cinematography looks spectacular .

    My first experience with "The Apartment" was at a 3,500 seat palace theater in the 1970's;
    formerly known as The Music Hall in Boston, MA
    I believe that this was also the first wide-screen film I had ever seen that was shot in Black and White.
    I was so blown away as to how good it looked; as wide-screen to my younger years meant vistas and color, like "Doctor Zhivago" and "The Sound of Music". That crowded office, the depth of all those desks and the starkness of those office lights. To my limited experiences, this was a whole new introduction to photography. Talk about an establishing shot. :thumbs-up-smiley:
    I am certain that with Arrow's restoration this BD will bring me as close as one could get to that first impression;
    short of the screen size, itself.
    BTW, did I say that palace theater was 3,500 seats?
    Hmmm-m-m-m, I wonder if those in attendance are also the consumers who purchased the BD?
    Nah-a-a-a-a, that would be too much of a coincidence.:roll:

  135. Ken Koc

    I'm thrilled I bought it in London. It is region A as well. The restoration is magnificent. Watching " The Apartment" tonight…it was a revelation! The Oscar winning cinematography looks spectacular .

    My first experience with "The Apartment" was at a 3,500 seat palace theater in the 1970's;
    formerly known as The Music Hall in Boston, MA
    I believe that this was also the first wide-screen film I had ever seen that was shot in Black and White.
    I was so blown away as to how good it looked; as wide-screen to my younger years meant vistas and color, like "Doctor Zhivago" and "The Sound of Music". That crowded office, the depth of all those desks and the starkness of those office lights. To my limited experiences, this was a whole new introduction to photography. Talk about an establishing shot. :thumbs-up-smiley:
    I am certain that with Arrow's restoration this BD will bring me as close as one could get to that first impression;
    short of the screen size, itself.
    BTW, did I say that palace theater was 3,500 seats?
    Hmmm-m-m-m, I wonder if those in attendance are also the consumers who purchased the BD?
    Nah-a-a-a-a, that would be too much of a coincidence.:roll:

  136. PMF

    Just received an email from Amazon UK and my order for "The Apartment" has been dispatched.

    Mark Booth

    Ditto. Supposed to be here between January 5th and 10th.

    Mark

    For those who are attempting to follow the flow of inventory; mine is due on Tuesday, January 16th.

  137. PMF

    Just received an email from Amazon UK and my order for "The Apartment" has been dispatched.

    Mark Booth

    Ditto. Supposed to be here between January 5th and 10th.

    Mark

    For those who are attempting to follow the flow of inventory; mine is due on Tuesday, January 16th.

  138. Ken Koc

    I'm thrilled I bought it in London. It is region A as well. The restoration is magnificent. Watching " The Apartment" tonight…it was a revelation! The Oscar winning cinematography looks spectacular .

    I love how Wilder and Diamond chose to pen the name as that of Miss Kubilick;
    as she elevates and delivers all of the employees to the various floors of their own cubicle.
    One could even take it further; as her own character is boxed in, as well.

  139. Ken Koc

    I'm thrilled I bought it in London. It is region A as well. The restoration is magnificent. Watching " The Apartment" tonight…it was a revelation! The Oscar winning cinematography looks spectacular .

    I love how Wilder and Diamond chose to pen the name as that of Miss Kubilick;
    as she elevates and delivers all of the employees to the various floors of their own cubicle.
    One could even take it further; as her own character is boxed in, as well.

  140. Robert Harris

    I'm pleased to confirm that Mr. Wilder's The Apartment, The Best Picture of 1960, is everything that I had hoped that it would be, coming from Arrow.

    Meticulously restored, with a black & white image, that may allow those new to high end releases, to understand what proper black levels and shadow detail are all about.

    Magnificent in every regard.

    Image – 5

    Audio – 5

    Pass / Fail – Pass

    Upgrade from DVD – Absolutely

    Very Highly Recommended

    Old Blu-ray:

    View attachment 41594

    New Arrow Blu-ray:

    View attachment 41595

    Old Blu-ray:

    View attachment 41596

    New Arrow Blu-ray

    View attachment 41597

    [parsehtml]
    <iframe style="width:120px;height:240px;" marginwidth="0" marginheight="0" scrolling="no" frameborder="0" src="//ws-na.amazon-adsystem.com/widgets/q?ServiceVersion=20070822&OneJS=1&Operation=GetAdHtml&MarketPlace=US&source=ss&ref=as_ss_li_til&ad_type=product_link&tracking_id=afewwordsabout-20&marketplace=amazon&region=US&placement=B075VVPLFD&asins=B075VVPLFD&linkId=1470acb5f34e1733470cbf65d5126005&show_border=true&link_opens_in_new_window=true"></iframe>
    [/parsehtml]

    I ordered mine from Amazon, then got a message that this release was no longer available! Do you know what happened, Mr. Harris??

  141. Robert Harris

    I'm pleased to confirm that Mr. Wilder's The Apartment, The Best Picture of 1960, is everything that I had hoped that it would be, coming from Arrow.

    Meticulously restored, with a black & white image, that may allow those new to high end releases, to understand what proper black levels and shadow detail are all about.

    Magnificent in every regard.

    Image – 5

    Audio – 5

    Pass / Fail – Pass

    Upgrade from DVD – Absolutely

    Very Highly Recommended

    Old Blu-ray:

    View attachment 41594

    New Arrow Blu-ray:

    View attachment 41595

    Old Blu-ray:

    View attachment 41596

    New Arrow Blu-ray

    View attachment 41597

    [parsehtml]
    <iframe style="width:120px;height:240px;" marginwidth="0" marginheight="0" scrolling="no" frameborder="0" src="//ws-na.amazon-adsystem.com/widgets/q?ServiceVersion=20070822&OneJS=1&Operation=GetAdHtml&MarketPlace=US&source=ss&ref=as_ss_li_til&ad_type=product_link&tracking_id=afewwordsabout-20&marketplace=amazon&region=US&placement=B075VVPLFD&asins=B075VVPLFD&linkId=1470acb5f34e1733470cbf65d5126005&show_border=true&link_opens_in_new_window=true"></iframe>
    [/parsehtml]

    I ordered mine from Amazon, then got a message that this release was no longer available! Do you know what happened, Mr. Harris??

  142. TexasRex

    Why were the Amazon US orders cancelled?

    My guess – and I emphasize it's only a guess – is that Arrow made one production run to cater for both Zone A and Zone B markets, but the U.K. demand was higher than expected so Arrow devoted the first production run to that market. That would explain why this disc is available in the U. K. while there is a delay elsewhere.

  143. TexasRex

    Why were the Amazon US orders cancelled?

    My guess – and I emphasize it's only a guess – is that Arrow made one production run to cater for both Zone A and Zone B markets, but the U.K. demand was higher than expected so Arrow devoted the first production run to that market. That would explain why this disc is available in the U. K. while there is a delay elsewhere.

  144. "The original 35mm camera negative was scanned in 4K resolution on a Lasergraphics Director Scanner at EFilm, Burbank. Upon inspection it was discovered that several sections in the original negative had been removed and replaced with a duplicate negative element, resulting in a noticeable shift in quality. These substitutions were not limited to the optical sections, which would have been standard lab practice at the time. Although lab documentation could not be found, these substitutions were likely performed prior to the film's original release, as all subsequent intermediary film elements also exhibit these changes. The trims from the original negative could not be found as these were likely discarded long ago, but a separate 35mm fine grain positive was sourced and compared against the duplicate negative element for these sections. In each of these instances the best source element was selected to ensure the highest quality presentation possible. "

    http://www.blu-ray.com/movies/The-Apartment-Blu-ray/190017/#Review

    First they said the thse removed camera negative sections was present in all intermediary film elements. So why they checked the fine grains master (that should be a generation aways with dupe sections a generation awys comapred to the dupe insetion on camera negative?
    So not all intermediary elements had thse changes.

  145. "The original 35mm camera negative was scanned in 4K resolution on a Lasergraphics Director Scanner at EFilm, Burbank. Upon inspection it was discovered that several sections in the original negative had been removed and replaced with a duplicate negative element, resulting in a noticeable shift in quality. These substitutions were not limited to the optical sections, which would have been standard lab practice at the time. Although lab documentation could not be found, these substitutions were likely performed prior to the film's original release, as all subsequent intermediary film elements also exhibit these changes. The trims from the original negative could not be found as these were likely discarded long ago, but a separate 35mm fine grain positive was sourced and compared against the duplicate negative element for these sections. In each of these instances the best source element was selected to ensure the highest quality presentation possible. "

    http://www.blu-ray.com/movies/The-Apartment-Blu-ray/190017/#Review

    First they said the thse removed camera negative sections was present in all intermediary film elements. So why they checked the fine grains master (that should be a generation aways with dupe sections a generation awys comapred to the dupe insetion on camera negative?
    So not all intermediary elements had thse changes.

  146. PMF

    I love how Wilder and Diamond chose to pen the name as that of Miss Kubilick;
    as she elevates and delivers all of the employees to the various floors of their own cubicle.
    One could even take it further; as her own character is boxed in, as well.

    I like that the Broadway show tickets Sheldrake corners Baxter into swapping for his key after a bit of masterful hard selling is for The Music Man. The tickets aren't merely mentioned in passing as though the name of the show doesn't matter. When asked by his wife which show he is taking the imaginary colleague to, Sheldrake says with a chuckle, "Music Man, what else?" in a way that clearly suggests he and his wife had already seen and loved it. Baxter comments on it, too, mentioning that he hears it's "One swell show".

    Note that The Music Man takes an amusing, ultimately exonerating view of a salesman who is in fact a con man. Going by the masterful hard selling techniques applied to Kubilick, Baxter and anyone else in the vicinity, Sheldrake might very well have worked his way to the top of the ranks at the insurance company as their star salesman and probably felt an especially warm spot in his heart for Professor Harold Hill's preferred methods.

  147. PMF

    I love how Wilder and Diamond chose to pen the name as that of Miss Kubilick;
    as she elevates and delivers all of the employees to the various floors of their own cubicle.
    One could even take it further; as her own character is boxed in, as well.

    I like that the Broadway show tickets Sheldrake corners Baxter into swapping for his key after a bit of masterful hard selling is for The Music Man. The tickets aren't merely mentioned in passing as though the name of the show doesn't matter. When asked by his wife which show he is taking the imaginary colleague to, Sheldrake says with a chuckle, "Music Man, what else?" in a way that clearly suggests he and his wife had already seen and loved it. Baxter comments on it, too, mentioning that he hears it's "One swell show".

    Note that The Music Man takes an amusing, ultimately exonerating view of a salesman who is in fact a con man. Going by the masterful hard selling techniques applied to Kubilick, Baxter and anyone else in the vicinity, Sheldrake might very well have worked his way to the top of the ranks at the insurance company as their star salesman and probably felt an especially warm spot in his heart for Professor Harold Hill's preferred methods.

  148. Alberto_D

    "The original 35mm camera negative was scanned in 4K resolution on a Lasergraphics Director Scanner at EFilm, Burbank. Upon inspection it was discovered that several sections in the original negative had been removed and replaced with a duplicate negative element, resulting in a noticeable shift in quality. These substitutions were not limited to the optical sections, which would have been standard lab practice at the time. Although lab documentation could not be found, these substitutions were likely performed prior to the film's original release, as all subsequent intermediary film elements also exhibit these changes. The trims from the original negative could not be found as these were likely discarded long ago, but a separate 35mm fine grain positive was sourced and compared against the duplicate negative element for these sections. In each of these instances the best source element was selected to ensure the highest quality presentation possible. "

    http://www.blu-ray.com/movies/The-Apartment-Blu-ray/190017/#Review

    First they said the thse removed camera negative sections was present in all intermediary film elements. So why they checked the fine grains master (that should be a generation aways with dupe sections a generation awys comapred to the dupe insetion on camera negative?
    So not all intermediary elements had thse changes.

    Not unusual. Most likely field enlargements, or repositioning. As to fine grains, depends upon the date of production, and purpose.

  149. Alberto_D

    "The original 35mm camera negative was scanned in 4K resolution on a Lasergraphics Director Scanner at EFilm, Burbank. Upon inspection it was discovered that several sections in the original negative had been removed and replaced with a duplicate negative element, resulting in a noticeable shift in quality. These substitutions were not limited to the optical sections, which would have been standard lab practice at the time. Although lab documentation could not be found, these substitutions were likely performed prior to the film's original release, as all subsequent intermediary film elements also exhibit these changes. The trims from the original negative could not be found as these were likely discarded long ago, but a separate 35mm fine grain positive was sourced and compared against the duplicate negative element for these sections. In each of these instances the best source element was selected to ensure the highest quality presentation possible. "

    http://www.blu-ray.com/movies/The-Apartment-Blu-ray/190017/#Review

    First they said the thse removed camera negative sections was present in all intermediary film elements. So why they checked the fine grains master (that should be a generation aways with dupe sections a generation awys comapred to the dupe insetion on camera negative?
    So not all intermediary elements had thse changes.

    Not unusual. Most likely field enlargements, or repositioning. As to fine grains, depends upon the date of production, and purpose.

  150. Alberto_D

    "The original 35mm camera negative was scanned in 4K resolution on a Lasergraphics Director Scanner at EFilm, Burbank. Upon inspection it was discovered that several sections in the original negative had been removed and replaced with a duplicate negative element, resulting in a noticeable shift in quality. These substitutions were not limited to the optical sections, which would have been standard lab practice at the time. Although lab documentation could not be found, these substitutions were likely performed prior to the film's original release, as all subsequent intermediary film elements also exhibit these changes. The trims from the original negative could not be found as these were likely discarded long ago, but a separate 35mm fine grain positive was sourced and compared against the duplicate negative element for these sections. In each of these instances the best source element was selected to ensure the highest quality presentation possible. "

    http://www.blu-ray.com/movies/The-Apartment-Blu-ray/190017/#Review

    First they said the thse removed camera negative sections was present in all intermediary film elements. So why they checked the fine grains master (that should be a generation aways with dupe sections a generation awys comapred to the dupe insetion on camera negative?
    So not all intermediary elements had thse changes.

    Not unusual. Most likely field enlargements, or repositioning. As to fine grains, depends upon the date of production, and purpose.

  151. One should really take reviews on that particular site with a large container of salt. I just finished watching it – a) the movie is a classic, Wilder-wise, and b) it looks fantastic – I wasn't that thrilled with the previous Blu-ray – this is miles above that. One slight annoyance, well, more than slight for me personally – when you have one sound level for the film itself, it's a pretty nifty idea to make sure the extras are at that same level rather than the 10-20 db hotter that they are – it's really amateur and really unnecessary – but I don't care about extras and only watched two of them, but turn your sound down before watching them 🙂 But the film's the thing and both film and transfer are great.

  152. One should really take reviews on that particular site with a large container of salt. I just finished watching it – a) the movie is a classic, Wilder-wise, and b) it looks fantastic – I wasn't that thrilled with the previous Blu-ray – this is miles above that. One slight annoyance, well, more than slight for me personally – when you have one sound level for the film itself, it's a pretty nifty idea to make sure the extras are at that same level rather than the 10-20 db hotter that they are – it's really amateur and really unnecessary – but I don't care about extras and only watched two of them, but turn your sound down before watching them 🙂 But the film's the thing and both film and transfer are great.

  153. One should really take reviews on that particular site with a large container of salt. I just finished watching it – a) the movie is a classic, Wilder-wise, and b) it looks fantastic – I wasn't that thrilled with the previous Blu-ray – this is miles above that. One slight annoyance, well, more than slight for me personally – when you have one sound level for the film itself, it's a pretty nifty idea to make sure the extras are at that same level rather than the 10-20 db hotter that they are – it's really amateur and really unnecessary – but I don't care about extras and only watched two of them, but turn your sound down before watching them 🙂 But the film's the thing and both film and transfer are great.

  154. I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

  155. I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

  156. I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

  157. Scott Merryfield

    I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

    Same here.

  158. Scott Merryfield

    I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

    Same here.

  159. Scott Merryfield

    I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

    Same here.

  160. It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

  161. It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

  162. It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

  163. Garysb

    It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

    I received two – one from Barnes and Noble and one from Best Buy.

  164. Garysb

    It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

    I received two – one from Barnes and Noble and one from Best Buy.

  165. Garysb

    It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

    I received two – one from Barnes and Noble and one from Best Buy.

  166. Garysb

    It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

    There are scattered reports of Region A people getting shipments from Amazon.com and Walmart.com, but 10-20x:1 cancellations dominated.
    A handful of copies were found at and BN B&M and a couple of independent stores like Amoeba, Bullmoose. I see 2 NYC area stores with stock listed at BN, but no telling if those are "on reserve" or open copies. None of the Chicago/LA/DC-Balt/Houston/Dallas/Atlanta/Boston/Seattle stores are reporting B&M inventory

    A very few via BBY or the ALLIANCE companies.

    Mark VH

    I received two – one from Barnes and Noble and one from Best Buy.

    The BN order — was that online or through a B&M. If the latter, was it a NY area or another region (if you don't mind saying). I heard of a couple people that were able to order over the phone for a store to home shipment which I've never been able to accomplish.

  167. Garysb

    It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

    There are scattered reports of Region A people getting shipments from Amazon.com and Walmart.com, but 10-20x:1 cancellations dominated.
    A handful of copies were found at and BN B&M and a couple of independent stores like Amoeba, Bullmoose. I see 2 NYC area stores with stock listed at BN, but no telling if those are "on reserve" or open copies. None of the Chicago/LA/DC-Balt/Houston/Dallas/Atlanta/Boston/Seattle stores are reporting B&M inventory

    A very few via BBY or the ALLIANCE companies.

    Mark VH

    I received two – one from Barnes and Noble and one from Best Buy.

    The BN order — was that online or through a B&M. If the latter, was it a NY area or another region (if you don't mind saying). I heard of a couple people that were able to order over the phone for a store to home shipment which I've never been able to accomplish.

  168. Garysb

    It seems that all orders from US suppliers were cancelled. 3rd party sellers on Amazon.com are asking $200 for this plus shipping. There is no mention of it being region locked. Did any Region 1 discs ship?

    There are scattered reports of Region A people getting shipments from Amazon.com and Walmart.com, but 10-20x:1 cancellations dominated.
    A handful of copies were found at and BN B&M and a couple of independent stores like Amoeba, Bullmoose. I see 2 NYC area stores with stock listed at BN, but no telling if those are "on reserve" or open copies. None of the Chicago/LA/DC-Balt/Houston/Dallas/Atlanta/Boston/Seattle stores are reporting B&M inventory

    A very few via BBY or the ALLIANCE companies.

    Mark VH

    I received two – one from Barnes and Noble and one from Best Buy.

    The BN order — was that online or through a B&M. If the latter, was it a NY area or another region (if you don't mind saying). I heard of a couple people that were able to order over the phone for a store to home shipment which I've never been able to accomplish.

  169. Scott Merryfield

    I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

    Rodney

    Same here.

    Okay, so we lost out on the lowest price.
    And we lost out on having "The Apartment" state-side, after being strung along through Xmas and abruptly dumped.
    But, with shipping from the UK included, I still got the second best deal world-wide.
    $33.16 to be exact.
    That's still a very decent savings from the original price.
    Less than a Criterion and equal to a newly released Twilight Time; with iron-clad plaudits for its 4K restoration and transfer.
    As a matter of fact, I actually got THE best deal world-wide; because the UK actually has a stock.
    This is certainly far better than being held hostage by those Marketplace Sellers who are vying for 70, 120 and 200 bucks.
    Also, by buying through the UK, you may possibly be helping to cripple the scalpers ways.
    First we were left holding the bag, but now it'll be their turn; at least for this round.
    So, what's more important?
    Mourning the few bucks that could have been saved or actually having the film?
    And just how sure can anyone be that Arrow will release "The Apartment", again?
    What if they don't? Then where would you be? You'll win, now, by shifting your energies over to the UK.
    I assure you, receiving an email with the word "Dispatched" was far sweeter than reading that sour word of "Cancelled".

  170. Scott Merryfield

    I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

    Rodney

    Same here.

    Okay, so we lost out on the lowest price.
    And we lost out on having "The Apartment" state-side, after being strung along through Xmas and abruptly dumped.
    But, with shipping from the UK included, I still got the second best deal world-wide.
    $33.16 to be exact.
    That's still a very decent savings from the original price.
    Less than a Criterion and equal to a newly released Twilight Time; with iron-clad plaudits for its 4K restoration and transfer.
    As a matter of fact, I actually got THE best deal world-wide; because the UK actually has a stock.
    This is certainly far better than being held hostage by those Marketplace Sellers who are vying for 70, 120 and 200 bucks.
    Also, by buying through the UK, you may possibly be helping to cripple the scalpers ways.
    First we were left holding the bag, but now it'll be their turn; at least for this round.
    So, what's more important?
    Mourning the few bucks that could have been saved or actually having the film?
    And just how sure can anyone be that Arrow will release "The Apartment", again?
    What if they don't? Then where would you be? You'll win, now, by shifting your energies over to the UK.
    I assure you, receiving an email with the word "Dispatched" was far sweeter than reading that sour word of "Cancelled".

  171. Scott Merryfield

    I just received an out of stock cancelation notice from Deepdiscount DVD for the order I placed after Amazon canceled my order. It appears I will be waiting for a non-limited release from Arrow for this one, as I am not going to pay the higher price at Amazon.uk.

    Rodney

    Same here.

    Okay, so we lost out on the lowest price.
    And we lost out on having "The Apartment" state-side, after being strung along through Xmas and abruptly dumped.
    But, with shipping from the UK included, I still got the second best deal world-wide.
    $33.16 to be exact.
    That's still a very decent savings from the original price.
    Less than a Criterion and equal to a newly released Twilight Time; with iron-clad plaudits for its 4K restoration and transfer.
    As a matter of fact, I actually got THE best deal world-wide; because the UK actually has a stock.
    This is certainly far better than being held hostage by those Marketplace Sellers who are vying for 70, 120 and 200 bucks.
    Also, by buying through the UK, you may possibly be helping to cripple the scalpers ways.
    First we were left holding the bag, but now it'll be their turn; at least for this round.
    So, what's more important?
    Mourning the few bucks that could have been saved or actually having the film?
    And just how sure can anyone be that Arrow will release "The Apartment", again?
    What if they don't? Then where would you be? You'll win, now, by shifting your energies over to the UK.
    I assure you, receiving an email with the word "Dispatched" was far sweeter than reading that sour word of "Cancelled".

  172. David Norman

    The BN order — was that online or through a B&M. If the latter, was it a NY area or another region (if you don't mind saying). I heard of a couple people that were able to order over the phone for a store to home shipment which I've never been able to accomplish.

    Both my BB and B&N orders were online (I live in the Raleigh, NC area) When it looked like Amazon had stopped selling through their main site (around Dec. 21) I got spooked and assumed (correctly, it would seem) that they had sold out their allotment. So I quickly hopped onto the BB and B&N sites and ordered a copy from each, hoping I’d get at least one. Turned out that both shipped without issue.

  173. David Norman

    The BN order — was that online or through a B&M. If the latter, was it a NY area or another region (if you don't mind saying). I heard of a couple people that were able to order over the phone for a store to home shipment which I've never been able to accomplish.

    Both my BB and B&N orders were online (I live in the Raleigh, NC area) When it looked like Amazon had stopped selling through their main site (around Dec. 21) I got spooked and assumed (correctly, it would seem) that they had sold out their allotment. So I quickly hopped onto the BB and B&N sites and ordered a copy from each, hoping I’d get at least one. Turned out that both shipped without issue.

  174. David Norman

    The BN order — was that online or through a B&M. If the latter, was it a NY area or another region (if you don't mind saying). I heard of a couple people that were able to order over the phone for a store to home shipment which I've never been able to accomplish.

    Both my BB and B&N orders were online (I live in the Raleigh, NC area) When it looked like Amazon had stopped selling through their main site (around Dec. 21) I got spooked and assumed (correctly, it would seem) that they had sold out their allotment. So I quickly hopped onto the BB and B&N sites and ordered a copy from each, hoping I’d get at least one. Turned out that both shipped without issue.

  175. PMF

    Okay, so we lost out on the lowest price.
    And we lost out on having "The Apartment" state-side, after being strung along through Xmas and abruptly dumped.
    But, with shipping from the UK included, I still got the second best deal world-wide.
    $33.16 to be exact.
    That's still a very decent savings from the original price.
    Less than a Criterion and equal to a newly released Twilight Time; with iron-clad plaudits for its 4K restoration and transfer.
    As a matter of fact, I actually got THE best deal world-wide; because the UK actually has a stock.
    This is certainly far better than being held hostage by those Marketplace Sellers who are vying for 70, 120 and 200 bucks.
    Also, by buying through the UK, you may possibly be helping to cripple the scalpers ways.
    First we were left holding the bag, but now it'll be their turn; at least for this round.
    So, what's more important?
    Mourning the few bucks that could have been saved or actually having the film?
    And just how sure can anyone be that Arrow will release "The Apartment", again?
    What if they don't? Then where would you be? You'll win, now, by shifting your energies over to the UK.
    I assure you, receiving an email with the word "Dispatched" was far sweeter than reading that sour word of "Cancelled".

    I am happy you found a copy at a price that works for you. We all have our price points for different releases. In my case, I am not willing to pay $33 for this release when I already have the Fox Collector's Edition BD — even $22 was pushing it for me. I can afford to wait for a less expensive non-limited release, and if that never comes to be I still have the film on BD.

    BTW, I'm not sure where you are buying your Criterion releases, but I never pay more than $20 for those titles.

  176. PMF

    Okay, so we lost out on the lowest price.
    And we lost out on having "The Apartment" state-side, after being strung along through Xmas and abruptly dumped.
    But, with shipping from the UK included, I still got the second best deal world-wide.
    $33.16 to be exact.
    That's still a very decent savings from the original price.
    Less than a Criterion and equal to a newly released Twilight Time; with iron-clad plaudits for its 4K restoration and transfer.
    As a matter of fact, I actually got THE best deal world-wide; because the UK actually has a stock.
    This is certainly far better than being held hostage by those Marketplace Sellers who are vying for 70, 120 and 200 bucks.
    Also, by buying through the UK, you may possibly be helping to cripple the scalpers ways.
    First we were left holding the bag, but now it'll be their turn; at least for this round.
    So, what's more important?
    Mourning the few bucks that could have been saved or actually having the film?
    And just how sure can anyone be that Arrow will release "The Apartment", again?
    What if they don't? Then where would you be? You'll win, now, by shifting your energies over to the UK.
    I assure you, receiving an email with the word "Dispatched" was far sweeter than reading that sour word of "Cancelled".

    I am happy you found a copy at a price that works for you. We all have our price points for different releases. In my case, I am not willing to pay $33 for this release when I already have the Fox Collector's Edition BD — even $22 was pushing it for me. I can afford to wait for a less expensive non-limited release, and if that never comes to be I still have the film on BD.

    BTW, I'm not sure where you are buying your Criterion releases, but I never pay more than $20 for those titles.

  177. PMF

    Okay, so we lost out on the lowest price.
    And we lost out on having "The Apartment" state-side, after being strung along through Xmas and abruptly dumped.
    But, with shipping from the UK included, I still got the second best deal world-wide.
    $33.16 to be exact.
    That's still a very decent savings from the original price.
    Less than a Criterion and equal to a newly released Twilight Time; with iron-clad plaudits for its 4K restoration and transfer.
    As a matter of fact, I actually got THE best deal world-wide; because the UK actually has a stock.
    This is certainly far better than being held hostage by those Marketplace Sellers who are vying for 70, 120 and 200 bucks.
    Also, by buying through the UK, you may possibly be helping to cripple the scalpers ways.
    First we were left holding the bag, but now it'll be their turn; at least for this round.
    So, what's more important?
    Mourning the few bucks that could have been saved or actually having the film?
    And just how sure can anyone be that Arrow will release "The Apartment", again?
    What if they don't? Then where would you be? You'll win, now, by shifting your energies over to the UK.
    I assure you, receiving an email with the word "Dispatched" was far sweeter than reading that sour word of "Cancelled".

    I am happy you found a copy at a price that works for you. We all have our price points for different releases. In my case, I am not willing to pay $33 for this release when I already have the Fox Collector's Edition BD — even $22 was pushing it for me. I can afford to wait for a less expensive non-limited release, and if that never comes to be I still have the film on BD.

    BTW, I'm not sure where you are buying your Criterion releases, but I never pay more than $20 for those titles.

  178. Robert Crawford

    I’m playing the UK release right now and I can confirm it plays Region A.

    You've got a UK…I've got a UK.
    So does Mark Booth, Ken Koc, BarryR and atfree.
    There seems to be a pattern, here.;)

  179. Robert Crawford

    I’m playing the UK release right now and I can confirm it plays Region A.

    You've got a UK…I've got a UK.
    So does Mark Booth, Ken Koc, BarryR and atfree.
    There seems to be a pattern, here.;)

  180. Robert Crawford

    I’m playing the UK release right now and I can confirm it plays Region A.

    You've got a UK…I've got a UK.
    So does Mark Booth, Ken Koc, BarryR and atfree.
    There seems to be a pattern, here.;)

  181. I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

  182. I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

  183. I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

  184. Scott Merryfield

    I am happy you found a copy at a price that works for you. We all have our price points for different releases. In my case, I am not willing to pay $33 for this release when I already have the Fox Collector's Edition BD — even $22 was pushing it for me. I can afford to wait for a less expensive non-limited release, and if that never comes to be I still have the film on BD.

    BTW, I'm not sure where you are buying your Criterion releases, but I never pay more than $20 for those titles.

    Price points? Absolutely. We all have them. I just didn't want you, Rodney or other members to lose out or lose sight while the dust of this debacle was still settling.

    BTW, I was referring to the newly released non-sale prices of our good folks at Criterion and Twilight Time in juxtaposition to the UK price of "The Apartment'; which remains cheaper than its initial MSRP.

  185. Scott Merryfield

    I am happy you found a copy at a price that works for you. We all have our price points for different releases. In my case, I am not willing to pay $33 for this release when I already have the Fox Collector's Edition BD — even $22 was pushing it for me. I can afford to wait for a less expensive non-limited release, and if that never comes to be I still have the film on BD.

    BTW, I'm not sure where you are buying your Criterion releases, but I never pay more than $20 for those titles.

    Price points? Absolutely. We all have them. I just didn't want you, Rodney or other members to lose out or lose sight while the dust of this debacle was still settling.

    BTW, I was referring to the newly released non-sale prices of our good folks at Criterion and Twilight Time in juxtaposition to the UK price of "The Apartment'; which remains cheaper than its initial MSRP.

  186. Scott Merryfield

    I am happy you found a copy at a price that works for you. We all have our price points for different releases. In my case, I am not willing to pay $33 for this release when I already have the Fox Collector's Edition BD — even $22 was pushing it for me. I can afford to wait for a less expensive non-limited release, and if that never comes to be I still have the film on BD.

    BTW, I'm not sure where you are buying your Criterion releases, but I never pay more than $20 for those titles.

    Price points? Absolutely. We all have them. I just didn't want you, Rodney or other members to lose out or lose sight while the dust of this debacle was still settling.

    BTW, I was referring to the newly released non-sale prices of our good folks at Criterion and Twilight Time in juxtaposition to the UK price of "The Apartment'; which remains cheaper than its initial MSRP.

  187. I refused to be a "victim" and went into proactive mode. When I initiated a chat with an Amazon representative I had already told myself that I wasn't going to settle for a measly $5 promotional credit as compensation. The item in question was a limited edition release and Amazon kept offering it for preorder beyond the number of units it would receive. I don't care how many were shipped to Amazon or if Amazon got less than it was expecting. Amazon entered into a contract with me when I placed the preorder. It's that simple.

    Once Amazon finally cancelled my order I was screwed. Had I known in advance that Amazon was going to cancel the order I could have considered reserving a copy through a different source. This was on Amazon and $5 wasn't enough compensation for their screwup.

    The regular Amazon rep couldn't do better than $5 so I asked for a supervisor. My chat session switched to someone else and that person said the most he could do was a $25 promotional credit. I was pushing for $50 (yes, I literally asked for that much). In the end, we settled on $25 promo credit and a 1-month extension of my Amazon Prime (value: $8.25). Those combined with the original $5 promo credit worked out to $38.25 in value.

    That's more than the cost of buying the UK release (which has already shipped) so, as far as I'm concerned, I'm getting the release for free.

    The squeaky wheel gets the grease.

    Mark

  188. I refused to be a "victim" and went into proactive mode. When I initiated a chat with an Amazon representative I had already told myself that I wasn't going to settle for a measly $5 promotional credit as compensation. The item in question was a limited edition release and Amazon kept offering it for preorder beyond the number of units it would receive. I don't care how many were shipped to Amazon or if Amazon got less than it was expecting. Amazon entered into a contract with me when I placed the preorder. It's that simple.

    Once Amazon finally cancelled my order I was screwed. Had I known in advance that Amazon was going to cancel the order I could have considered reserving a copy through a different source. This was on Amazon and $5 wasn't enough compensation for their screwup.

    The regular Amazon rep couldn't do better than $5 so I asked for a supervisor. My chat session switched to someone else and that person said the most he could do was a $25 promotional credit. I was pushing for $50 (yes, I literally asked for that much). In the end, we settled on $25 promo credit and a 1-month extension of my Amazon Prime (value: $8.25). Those combined with the original $5 promo credit worked out to $38.25 in value.

    That's more than the cost of buying the UK release (which has already shipped) so, as far as I'm concerned, I'm getting the release for free.

    The squeaky wheel gets the grease.

    Mark

  189. I refused to be a "victim" and went into proactive mode. When I initiated a chat with an Amazon representative I had already told myself that I wasn't going to settle for a measly $5 promotional credit as compensation. The item in question was a limited edition release and Amazon kept offering it for preorder beyond the number of units it would receive. I don't care how many were shipped to Amazon or if Amazon got less than it was expecting. Amazon entered into a contract with me when I placed the preorder. It's that simple.

    Once Amazon finally cancelled my order I was screwed. Had I known in advance that Amazon was going to cancel the order I could have considered reserving a copy through a different source. This was on Amazon and $5 wasn't enough compensation for their screwup.

    The regular Amazon rep couldn't do better than $5 so I asked for a supervisor. My chat session switched to someone else and that person said the most he could do was a $25 promotional credit. I was pushing for $50 (yes, I literally asked for that much). In the end, we settled on $25 promo credit and a 1-month extension of my Amazon Prime (value: $8.25). Those combined with the original $5 promo credit worked out to $38.25 in value.

    That's more than the cost of buying the UK release (which has already shipped) so, as far as I'm concerned, I'm getting the release for free.

    The squeaky wheel gets the grease.

    Mark

  190. Reggie W

    I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

    I agree with you that something is very strange here. Especially when the MGM/Fox release is still available and selling for $14 on Amazon .

  191. Reggie W

    I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

    I agree with you that something is very strange here. Especially when the MGM/Fox release is still available and selling for $14 on Amazon .

  192. Reggie W

    I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

    I agree with you that something is very strange here. Especially when the MGM/Fox release is still available and selling for $14 on Amazon .

  193. Mark Booth

    I refused to be a "victim" and went into proactive mode. When I initiated a chat with an Amazon representative I had already told myself that I wasn't going to settle for a measly $5 promotional credit as compensation. The item in question was a limited edition release and Amazon kept offering it for preorder beyond the number of units it would receive. I don't care how many were shipped to Amazon or if Amazon got less than it was expecting. Amazon entered into a contract with me when I placed the preorder. It's that simple.

    Once Amazon finally cancelled my order I was screwed. Had I known in advance that Amazon was going to cancel the order I could have considered reserving a copy through a different source. This was on Amazon and $5 wasn't enough compensation for their screwup.

    The regular Amazon rep couldn't do better than $5 so I asked for a supervisor. My chat session switched to someone else and that person said the most he could do was a $25 promotional credit. I was pushing for $50 (yes, I literally asked for that much). In the end, we settled on $25 promo credit and a 1-month extension of my Amazon Prime (value: $8.25). Those combined with the original $5 promo credit worked out to $38.25 in value.

    That's more than the cost of buying the UK release (which has already shipped) so, as far as I'm concerned, I'm getting the release for free.

    The squeaky wheel gets the grease.

    Mark

    Wish I had Amazon's phone number. Can you send me a PC?

  194. Mark Booth

    I refused to be a "victim" and went into proactive mode. When I initiated a chat with an Amazon representative I had already told myself that I wasn't going to settle for a measly $5 promotional credit as compensation. The item in question was a limited edition release and Amazon kept offering it for preorder beyond the number of units it would receive. I don't care how many were shipped to Amazon or if Amazon got less than it was expecting. Amazon entered into a contract with me when I placed the preorder. It's that simple.

    Once Amazon finally cancelled my order I was screwed. Had I known in advance that Amazon was going to cancel the order I could have considered reserving a copy through a different source. This was on Amazon and $5 wasn't enough compensation for their screwup.

    The regular Amazon rep couldn't do better than $5 so I asked for a supervisor. My chat session switched to someone else and that person said the most he could do was a $25 promotional credit. I was pushing for $50 (yes, I literally asked for that much). In the end, we settled on $25 promo credit and a 1-month extension of my Amazon Prime (value: $8.25). Those combined with the original $5 promo credit worked out to $38.25 in value.

    That's more than the cost of buying the UK release (which has already shipped) so, as far as I'm concerned, I'm getting the release for free.

    The squeaky wheel gets the grease.

    Mark

    Wish I had Amazon's phone number. Can you send me a PC?

  195. Mark Booth

    I refused to be a "victim" and went into proactive mode. When I initiated a chat with an Amazon representative I had already told myself that I wasn't going to settle for a measly $5 promotional credit as compensation. The item in question was a limited edition release and Amazon kept offering it for preorder beyond the number of units it would receive. I don't care how many were shipped to Amazon or if Amazon got less than it was expecting. Amazon entered into a contract with me when I placed the preorder. It's that simple.

    Once Amazon finally cancelled my order I was screwed. Had I known in advance that Amazon was going to cancel the order I could have considered reserving a copy through a different source. This was on Amazon and $5 wasn't enough compensation for their screwup.

    The regular Amazon rep couldn't do better than $5 so I asked for a supervisor. My chat session switched to someone else and that person said the most he could do was a $25 promotional credit. I was pushing for $50 (yes, I literally asked for that much). In the end, we settled on $25 promo credit and a 1-month extension of my Amazon Prime (value: $8.25). Those combined with the original $5 promo credit worked out to $38.25 in value.

    That's more than the cost of buying the UK release (which has already shipped) so, as far as I'm concerned, I'm getting the release for free.

    The squeaky wheel gets the grease.

    Mark

    Wish I had Amazon's phone number. Can you send me a PC?

  196. Garysb

    Amazon UK is showing only 6 left in stock if anyone is thinking of ordering from them. Zavvi.com another British etailer is showing this as sold out.

    Next man up — Arrow direct — 25GBP + 2.25Shipping (around $37USD) assuming you don't want to make a bigger order with their Festive Sale.

    Then next couple weeks the 2000 unsold copies will show up at Amazon and Alliance once the Amazon Supply Chain Exec has sold his 100 copies on Ebay.for 150ea to pay for part of his Christmas Bills. I still interested in hearing Arrow response mid week when they return from Holiday.

  197. Garysb

    Amazon UK is showing only 6 left in stock if anyone is thinking of ordering from them. Zavvi.com another British etailer is showing this as sold out.

    Next man up — Arrow direct — 25GBP + 2.25Shipping (around $37USD) assuming you don't want to make a bigger order with their Festive Sale.

    Then next couple weeks the 2000 unsold copies will show up at Amazon and Alliance once the Amazon Supply Chain Exec has sold his 100 copies on Ebay.for 150ea to pay for part of his Christmas Bills. I still interested in hearing Arrow response mid week when they return from Holiday.

  198. Garysb

    Amazon UK is showing only 6 left in stock if anyone is thinking of ordering from them. Zavvi.com another British etailer is showing this as sold out.

    Next man up — Arrow direct — 25GBP + 2.25Shipping (around $37USD) assuming you don't want to make a bigger order with their Festive Sale.

    Then next couple weeks the 2000 unsold copies will show up at Amazon and Alliance once the Amazon Supply Chain Exec has sold his 100 copies on Ebay.for 150ea to pay for part of his Christmas Bills. I still interested in hearing Arrow response mid week when they return from Holiday.

  199. PMF

    Wish I had Amazon's phone number. Can you send me a PC?

    You don't need a phone number.

    Use the Contact Us link under help. If you have the order number from email cancelling the order that helps but is not necessary.
    Once you answer the questions about what you are calling about you can chose for them to call you by giving them a phone number. You can also chat or email but to get something other than that $5 promotional certificate on a future order I suggest the phone call. Always be polite.

    https://www.amazon.com/gp/help/customer/contact-us?ref_=pe_584750_33951330

    FYI Amazon UK appears to be sold out and are only selling from 3rd parties. Prices haven't gotten as outrageous as amazon.com ($200) yet. Currently GBP 26.17 shipped from 3rd party.

  200. PMF

    Wish I had Amazon's phone number. Can you send me a PC?

    You don't need a phone number.

    Use the Contact Us link under help. If you have the order number from email cancelling the order that helps but is not necessary.
    Once you answer the questions about what you are calling about you can chose for them to call you by giving them a phone number. You can also chat or email but to get something other than that $5 promotional certificate on a future order I suggest the phone call. Always be polite.

    https://www.amazon.com/gp/help/customer/contact-us?ref_=pe_584750_33951330

    FYI Amazon UK appears to be sold out and are only selling from 3rd parties. Prices haven't gotten as outrageous as amazon.com ($200) yet. Currently GBP 26.17 shipped from 3rd party.

  201. PMF

    Wish I had Amazon's phone number. Can you send me a PC?

    You don't need a phone number.

    Use the Contact Us link under help. If you have the order number from email cancelling the order that helps but is not necessary.
    Once you answer the questions about what you are calling about you can chose for them to call you by giving them a phone number. You can also chat or email but to get something other than that $5 promotional certificate on a future order I suggest the phone call. Always be polite.

    https://www.amazon.com/gp/help/customer/contact-us?ref_=pe_584750_33951330

    FYI Amazon UK appears to be sold out and are only selling from 3rd parties. Prices haven't gotten as outrageous as amazon.com ($200) yet. Currently GBP 26.17 shipped from 3rd party.

  202. Yes, I wonder if Arrow can contractually demand of Amazon a list of individual customers who had ordered an unusually high quantity of "The Apartment". As I've said before, it's funny how their orders were fulfilled first. I refer to them as "The Vendors of Quantity".

  203. Yes, I wonder if Arrow can contractually demand of Amazon a list of individual customers who had ordered an unusually high quantity of "The Apartment". As I've said before, it's funny how their orders were fulfilled first. I refer to them as "The Vendors of Quantity".

  204. Yes, I wonder if Arrow can contractually demand of Amazon a list of individual customers who had ordered an unusually high quantity of "The Apartment". As I've said before, it's funny how their orders were fulfilled first. I refer to them as "The Vendors of Quantity".

  205. Garysb

    FYI Amazon UK appears to be sold out and are only selling from 3rd parties. Prices haven't gotten as outrageous as amazon.com ($200) yet. Currently GBP 26.17 shipped from 3rd party.

    No real reason to scalp in the UK when you can get it from Arrow directly as well as several other B&M vendors

  206. Garysb

    FYI Amazon UK appears to be sold out and are only selling from 3rd parties. Prices haven't gotten as outrageous as amazon.com ($200) yet. Currently GBP 26.17 shipped from 3rd party.

    No real reason to scalp in the UK when you can get it from Arrow directly as well as several other B&M vendors

  207. Garysb

    FYI Amazon UK appears to be sold out and are only selling from 3rd parties. Prices haven't gotten as outrageous as amazon.com ($200) yet. Currently GBP 26.17 shipped from 3rd party.

    No real reason to scalp in the UK when you can get it from Arrow directly as well as several other B&M vendors

  208. David Norman

    No real reason to scalp in the UK when you can get it from Arrow directly as well as several other B&M vendors

    I'm in the States and went ahead and placed an order for it from Arrow's UK site. Received notification yesterday that it is on the way. I see little reason for the complaints here. It is a great release and well worth the money spent. Arrow should be rewarded for their work and a good way to do that is to buy direct from them.

  209. David Norman

    No real reason to scalp in the UK when you can get it from Arrow directly as well as several other B&M vendors

    I'm in the States and went ahead and placed an order for it from Arrow's UK site. Received notification yesterday that it is on the way. I see little reason for the complaints here. It is a great release and well worth the money spent. Arrow should be rewarded for their work and a good way to do that is to buy direct from them.

  210. David Norman

    No real reason to scalp in the UK when you can get it from Arrow directly as well as several other B&M vendors

    I'm in the States and went ahead and placed an order for it from Arrow's UK site. Received notification yesterday that it is on the way. I see little reason for the complaints here. It is a great release and well worth the money spent. Arrow should be rewarded for their work and a good way to do that is to buy direct from them.

  211. cda1143

    Thank you. Indeed you are correct. And sadly the Arrow is no longer available from Amazon. Best Buy lists it as a Pre-Order for release Dec. 26 at $34.99.

    You guys who snagged your twenty dollar versions were fortunate.

    Don't forget to use Amazon's pre-order price guarantee. If you pre-order it, you're guaranteed the lowest price between the time of your order and the ship date. If it dips down and goes back up, you're locked in at a lowest price.

    At a minimum, pre-order and calendar the date the weekend before release — you can cancel if you've had second thoughts.

  212. Arrow's work is generally exemplary, but their silence on this latest in a series of botched rollouts is another in a disturbing trend.

    I understand it's a holiday, but to have such a High Profile release go so bad in the US right out of the gate and have nobody in Charge be pulled off the Golf Course to handle the blowback or even draft a simple statement with explanation seems to be a poor alternative.

    Even if they do nothing to correct whatever the issue is (and I still don't think it's due to too many sales), it seems they could easily draft a statement in 15 minutes straight up blaming Amazon or some Production Facility for the mess and a PR disaster and/or reassure the masses that stock is being held up in channels due to forces out of their control or just due to holiday traffic issues and will be taken of within (Enter Number) of Days. Even if it wasn't completely the truth it would at least look like they're paying attention

  213. I have yet to purchase an Arrow release since they started issuing discs in the U.S. There have been several titles I've been interested in, and I almost preordered The Apartment.

    As a potential customer, this is extremely off-putting to me. To be frank, Arrow's edition of The Apartment is a luxury good, not a necessity, even within the home video industry. I have a perfectly watchable anamorphic DVD copy that I can pull out if I desperately need to watch the movie. The MGM disc is readily available for about $10 online. You can stream the movie for about $4 on services like Vudu and iTunes. So, strictly speaking, one does not have purchase this Arrow set if they wish to view The Apartment in high definition. That means that everyone who is purchasing this is purchasing it not because it's a necessity, but because it's something they would like to have, but ultimately can do without.

    My thing is, if you're a business that makes its money by selling things that people don't actually need but merely want, and if people can get almost the same thing for a fraction of the price elsewhere… then you really need to make your customer feel valued and to provide quality service.

    Communication is always key. I can forgive a lot of mistakes, shortcomings and delays as long as I know what's going on. But lack of communication, and an intentional refusal to provide communication (which is what I would call scheduling a major release and then being closed on that release date) is something I have a major problem with. If Arrow had released a statement on their website or social media, or sent a statement to Amazon to pass along, that orders were being delayed due to a manufacturing problem, shipping glitch, whatever, I could live with that. It would seem Amazon ordered a certain amount of stock, didn't get it, and didn't get any notice that they wouldn't get it until it was too late.

    As someone new to Arrow, they had a blank slate and a chance to make any kind of impression. The impression I got was, "If you order our product, you probably won't get it, and we won't respond either." That's an extra frustration I don't need in a hobby that's supposed to be fun.

  214. I had it pre-ordered for quite some time and it was canceled. This was a big deal for me as it is a cherished favorite and I hated how the old BD had the image ratio issue. Despite the higher price I was looking forward to having the nice swag since the film has always gotten barebones treatment instead of what it truly deserves as one of the all time masterworks. So i suppose I'll have to wait for the plain edition whenever that appears. Until then I still have my LD, DVD and old BD.

    I will say that there was also a delay on my previous US Arrow title, Ronin took several extra weeks from Amazon despite my preorder for no reason.

  215. Just to say that I'd preordered this from Amazon US on day one and got it last Tuesday without incident. I, too, think there's something that smells bad here. And those cretins who are gouging on Amazon are disgusting – take note of who they are and drop them a line about how you feel – I did so – strongly. And even though on day one it was full price, I got it for 25 bucks when they did the low-price guarantee. As to someone not wanting to spend thirty-three bucks on this, well, yes, we all have our "things." But since the first Blu-ray of this is not very good I had no problem pre-ordering at fifty bucks – not one problem because, I don't know, call me crazy, but it's a GREAT movie and the transfer alone would have justified paying full price, which, thankfully, I didn't. I just don't live in a world where I make actual rules about what I'll pay for something, but if that works for folks that works for folks. I suspect Arrow either didn't press enough initially, got screwed by their pressing plant, or didn't ship the US stores enough product. I, too, knowing the market, highly doubt that an adult drama/comedy from Billy Wilder would sell out 3000 units when there's still a low-priced Blu-ray easily available – it makes no sense at all, actually.

  216. haineshisway

    I don't know, call me crazy, but it's a GREAT movie and the transfer alone would have justified paying full price, which, thankfully, I didn't. I just don't live in a world where I make actual rules about what I'll pay for something, but if that works for folks that works for folks. I suspect Arrow either didn't press enough initially, got screwed by their pressing plant, or didn't ship the US stores enough product. I, too, knowing the market, highly doubt that an adult drama/comedy from Billy Wilder would sell out 3000 units when there's still a low-priced Blu-ray easily available – it makes no sense at all, actually.

    Given the battlefield this strange situation has created, I think my paying around $31 at Amazon UK was a very acceptable compromise. I'm glad I acted when I did. All I need now of course is the actual item to arrive. I'll be very interested when Arrow returns from their frigid seaside cottages on the 2nd to explain why it happened.

  217. Just chiming in here for anyone keeping track.

    I ordered this title from Amazon US on 9/28/2017. A short while back I received an email from amazon saying it would arrive 12/29/17 (yesterday as I write this). Yesterday came and went with no disc. Having seen this thread, I thought mine had been cancelled. But today my mailman rang the bell, handed me a package and said, "So sorry, this was in my truck, it should have been in your box yesterday." So I received it today and checked amazon's site. I was charged $22.09. I am now playing the disc and it is just great.

    So puzzling how this has unfolded and I hope those who want this title ultimately can do so.

  218. On another subject – perhaps this has been addressed elsewhere.

    Surely someone else has noticed that after the main titles, the establishing shot of Manhattan is reversed. Looking at the U.N. from the East River, the Assembly Hall should be to the right of the Secretariat Building.

    Was B.W. trying to say that "The Apartment" takes place in an "alternate" NYC?

    Or did an editing mistake re-arrange the most famous skyline in the world?

    View attachment 42884
    View attachment 42885

  219. Josh Steinberg

    As someone new to Arrow, they had a blank slate and a chance to make any kind of impression. The impression I got was, "If you order our product, you probably won't get it, and we won't respond either." That's an extra frustration I don't need in a hobby that's supposed to be fun.

    I'm sorry but your conclusion is refuted by Post 213 from Ahab.

  220. KPmusmag

    On another subject – perhaps this has been addressed elsewhere.

    Surely someone else has noticed that after the main titles, the establishing shot of Manhattan is reversed. Looking at the U.N. from the East River, the Assembly Hall should be to the right of the Secretariat Building.

    Was B.W. trying to say that "The Apartment" takes place in an "alternate" NYC?

    Or did an editing mistake re-arrange the most famous skyline in the world?

    View attachment 42884
    View attachment 42885

    I'd guess it was just a goof.

    It's possible BW intentionally reversed the shot as a subliminal indication of a "skewed" tone, but since the movie seems to want realism in most other ways, that doesn't make a lot of sense to me…

  221. Reggie W

    I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

    I hope you're right but didn't the Creepshow 2 limited edition sell out the same way?

  222. AlexNH

    I hope you're right but didn't the Creepshow 2 limited edition sell out the same way?

    I think horror films do have more of a track record of quickly selling out, black and white classic films…not so much. Hey, I certainly could be wrong but I guess we will see.

  223. According to Arrow this morning, 6,000 copies 3k for USA and 3K for UK have sold out. Unbelievable. They really underestimated the demand on this. I wrote to them and asked that they learn from this experience and was basically told to go F off. Arrow is sad.

  224. AlexNH

    According to Arrow this morning, 6,000 copies 3k for USA and 3K for UK have sold out. Unbelievable. They really underestimated the demand on this. I wrote to them and asked that they learn from this experience and was basically told to go F off. Arrow is sad.

    So nothing about a possible future non-limited version? If they have indeed sold out, then I have to think this will be coming sooner v. later.

  225. Mark VH

    So nothing about a possible future non-limited version? If they have indeed sold out, then I have to think this will be coming sooner v. later.

    I agree unless it's similar to Twilight Time where their license was only for X number of copies. However, it seems odd that they would have spent the money on a new 4K transfer if it was never going to released again so I remain hopeful for a non-LE release.

  226. TravisR

    I agree unless it's similar to Twilight Time where their license was only for X number of copies. However, it seems odd that they would have spent the money on a new 4K transfer if it was never going to released again so I remain hopeful for a non-LE release.

    The packaging very much seems designed so that the standard Blu-ray case can/will be broken out as a separate release without the box/book. Just speculation, of course, but that's my hunch. I also find it hard to believe that they'd license and go through the trouble of restoring such a high-profile title and limit their sales potential to only 6,000 copies. Doesn't make sense.

  227. This is what I received from Arrow: "As a limited edition product, we can't keep printing further copies. We are looking to see if there's further stock available though so there may be more copies available at a future date. It was 3000 in each territory. AV"

  228. Reggie W

    I still think something has gone wrong here. I would love to believe that suddenly classic films on blu-ray are a red hot item and people snapped up 3000 copies of a black and white Billy Wilder film prior to release day…a total sell-out so fast that hundreds of orders were canceled and retailers never even got stock…but really name the last time that happened.

    Plus this is the second time this film has been released on blu-ray, history says even fewer people buy just to get a better looking transfer. Personally, I think it is highly unlikely this film sold 3000 copies prior to release. NO WAY!

    I say somebody will need to prove that.

    Where have all these lovers of classic cinema that could not wait to get their hands on special blu-ray editions been hiding until this release was announced?

    I want to believe that all of a sudden thousands of people suddenly turned a corner and thought "This Billy Wilder guy was kind of brilliant, I have to have The Apartment on blu-ray!"…but really I am thinking there was some sort of distribution error/delay that has caused retailers to be unable to fulfill orders and Arrow went on vacation leaving them with no timetable or explanation so…rather than sit around with nothing to say Amazon and others just canceled the orders or left them on backorder.

    I obviously could be wrong but if I am and they sold over 3000 copies of The Apartment prior to release day…well…things are seriously looking up for classic film on blu-ray.

    Reggie: I was with you on this post all the way. This is really an amazing turn of events.

  229. Mike Frezon

    Reggie: I was with you on this post all the way. This is really an amazing turn of events.

    Yes, it is and I have to say I will pop open a bottle of champagne when I get home tonight and toast Billy Wilder and Arrow and what would appear to be solid proof that not only are there more than 3000 fans of classic film out there but more than 6000 that still want to collect these films on blu-ray!

    Everybody keeps saying this format is dead, discs are dead…really, I say…what about The Apartment?

    Although I know people are upset and aggravated I think there is a major upside to this. There are apparently quite a number of people that still know who Billy Wilder is, that love classic films, and that want them on blu-ray which means it is profitable to release these things.

    Somebody should show this to Paramount!

  230. Honestly, as somebody who earns a living as a PR professional, I have to say that how Arrow is handling this from a PR perspective is really terrible. They're responding to everyone who inquires about the sell-out on social media with a canned response (we're looking for additional stock, you can always import from the UK, etc.), when what this really calls for is 1) an official statement explaining exactly what happened along with 2) an apology re: their failure to anticipate the demand and 3) a definitive word one way or the other on plans to issue a standard release. Frankly, they should have had somebody on point responding to this over the holidays (it's insane that they waited this long, whether they were in the office or not, as I'm sure they were aware of the issue early), but this is so little, so late that it reflects really terribly on them and their views toward their customers.

    I was willing to give them the benefit of the doubt on this, but there's no way anyone can conclude that they handled the situation well. Textbook "what not to do" in the PR world.

  231. Reggie W

    Yes, it is and I have to say I will pop open a bottle of champagne when I get home tonight and toast Billy Wilder and Arrow and what would appear to be solid proof that not only are there more than 3000 fans of classic film out there but more than 6000 that still want to collect these films on blu-ray!

    Everybody keeps saying this format is dead, discs are dead…really, I say…what about The Apartment?

    Although I know people are upset and aggravated I think there is a major upside to this. There are apparently quite a number of people that still know who Billy Wilder is, that love classic films, and that want them on blu-ray which means it is profitable to release these things.

    Somebody should show this to Paramount!

    I think Amazon's $22.99 price on a $50 MSRP is why this went went crazy. People love a deal. If the price had been $30 or $35, there'd be no problem in getting this right now or three months from now.

  232. TravisR

    I think Amazon's $22.99 price on a $50 MSRP is why this went went crazy. People love a deal. If the price had been $30 or $35, there'd be no problem in getting this right now or three months from now.

    Deal or no deal, Amazon keeps on taking on orders way past their allotment as if they think… "Hey, we'll just order more!"
    This isn't the first time Amazon pulls something like this and it surely won't be the last.

  233. Ferdinand Hudson

    Deal or no deal, Amazon keeps on taking on orders way past their allotment as if they think… "Hey, we'll just order more!"
    This isn't the first time Amazon pulls something like this and it surely won't be the last.

    Absolutely. I put the blame for this is entirely on Amazon. Someone there dropped the ball and either didn't realize that it was limited or they just didn't care and let the orders continue when they knew or should have known that they couldn't meet them all.

    I don't know Arrow's contractual obligations but if it's possible, they should immediately announce plans (if any) for a non-LE release to thwart scalpers and let the consumers know what is happening with it.

  234. "TravisR, post: 4562871, member: 318660"]Absolutely. I put the blame for this is entirely on Amazon. Someone there dropped the ball and either didn't realize that it was limited or they just didn't care and let the orders continue when they knew or should have known that they couldn't meet them all.

    I don't know Arrow's contractual obligations but if it's possible, they should immediately announce plans (if any) for a non-LE release to thwart scalpers and let the consumers know what is happening with it.

    God, I would love it

  235. TravisR

    Absolutely. I put the blame for this is entirely on Amazon. Someone there dropped the ball and either didn't realize that it was limited or they just didn't care and let the orders continue when they knew or should have known that they couldn't meet them all.

    I don't know Arrow's contractual obligations but if it's possible, they should immediately announce plans (if any) for a non-LE release to thwart scalpers and let the consumers know what is happening with it.

    What I still don't understand is why no other channel got many/any at all.

    Does Arrow have a primary or pseudo exclusive deal with Amazon so that Amazon gets dibs on all Arrow merchandise (similar to what BBY and Warner seem to have going on) and only then does anyone else get any copies. It's still baffling to me how the largest Media Wholesaler/Distribution Warehouse in the US (if not the world) got basically shut out. I'm still waiting for the 3rd Shoe to drop and 1500-2000 copies mysteriously show up at Amazon and elsewhere.

  236. Well, it is interesting. If 3000 of these were sold in the US prior to release day and it seems only very few people actually got a copy from Amazon…most here seem to have had their order canceled…who were the retailers selling these like hotcakes? Where did people get them?

    I still think this is wonderful news for the life of classic film on blu-ray but I still want to ask…because I just don't think this film is as well known or as popular as other classic films…where did all these Billy Wilder fans come from?

  237. Mark VH

    Honestly, as somebody who earns a living as a PR professional, I have to say that how Arrow is handling this from a PR perspective is really terrible. They're responding to everyone who inquires about the sell-out on social media with a canned response (we're looking for additional stock, you can always import from the UK, etc.), when what this really calls for is 1) an official statement explaining exactly what happened along with 2) an apology re: their failure to anticipate the demand and 3) a definitive word one way or the other on plans to issue a standard release. Frankly, they should have had somebody on point responding to this over the holidays (it's insane that they waited this long, whether they were in the office or not, as I'm sure they were aware of the issue early), but this is so little, so late that it reflects really terribly on them and their views toward their customers.

    I was willing to give them the benefit of the doubt on this, but there's no way anyone can conclude that they handled the situation well. Textbook "what not to do" in the PR world.

    They are blaming amazon. They told me amazon got their allotment it's their (amazon's) fault for "overselling"

  238. [QUOTE="AlexNH

    They are blaming amazon. They told me amazon got their allotment it's their (amazon's) fault for "overselling"

    Yeah, I sent them an email about this. They continue to screw up the aftermath of this release in disastrous ways. Regardless of whose fault it is, when someone gets screwed out of a product you made, it's your responsibility to issue a statement that explains what happened, demonstrates you understand the customer's frustration and that you're going to work to ensure it doesn't happen again. This shouldn't be that hard.

    Arrow releases some beautiful Blu-rays, but their approach to PR and customer service is amateur hour. It's really lowered my overall appreciation for them as a company. And I'm speaking as somebody who was able to get a copy of the release!

  239. Reggie W

    Well, it is interesting. If 3000 of these were sold in the US prior to release day and it seems only very few people actually got a copy from Amazon…most here seem to have had their order canceled…who were the retailers selling these like hotcakes? Where did people get them?

    In with Reggie on this one – I'm not a conspiracy theorist but those are very important question. I do not believe that the full set of facts are known yet – as much as I like The Apartment I find it difficult to believe that it has the "name recognition" among the masses to sell out 3,000 copies here in the USA. How many people found copies in their local B&M stores ? Online stores ? etc…

    Regards,

  240. Assuming that a clerk at the Barnes and Noble in Chino Hills, California knows B&N's system thoroughly, as of Saturday (12/30) there were only two B&N's in the U.S. that had copies in-stock: one in West Madison (Wisconsin) and the other in East Madison. The copy in East Madison is being shipped to me – for a little over $50.00 (including shipping), but at least I have the personal satisfaction of not having transacted with the speculators!

  241. Assuming that a clerk at the Barnes and Noble in Chino Hills, California knows B&N's system thoroughly, as of Saturday (12/30) there were only two B&N's in the U.S. that had copies in-stock: one in West Madison (Wisconsin) and the other in East Madison. The copy in East Madison is being shipped to me – for a little over $50.00 (including shipping), but at least I have the personal satisfaction of not having transacted with the speculators!

  242. Assuming that a clerk at the Barnes and Noble in Chino Hills, California knows B&N's system thoroughly, as of Saturday (12/30) there were only two B&N's in the U.S. that had copies in-stock: one in West Madison (Wisconsin) and the other in East Madison. The copy in East Madison is being shipped to me – for a little over $50.00 (including shipping), but at least I have the personal satisfaction of not having transacted with the speculators!

  243. Assuming that a clerk at the Barnes and Noble in Chino Hills, California knows B&N's system thoroughly, as of Saturday (12/30) there were only two B&N's in the U.S. that had copies in-stock: one in West Madison (Wisconsin) and the other in East Madison. The copy in East Madison is being shipped to me – for a little over $50.00 (including shipping), but at least I have the personal satisfaction of not having transacted with the speculators!

  244. Assuming that a clerk at the Barnes and Noble in Chino Hills, California knows B&N's system thoroughly, as of Saturday (12/30) there were only two B&N's in the U.S. that had copies in-stock: one in West Madison (Wisconsin) and the other in East Madison. The copy in East Madison is being shipped to me – for a little over $50.00 (including shipping), but at least I have the personal satisfaction of not having transacted with the speculators!

  245. I'm just gonna be my usual skeptical self 🙂 Looking to see if there's further stock available. Something reeks there – they either sold out or they didn't. If I wanted to go to conspiracy theory land I would say they maybe didn't press all 3,000 copies – I'd say they maybe pressed 1500 to 2000 copies in the same way TT does. My guess is those copies going so fast created a panic and frenzy, as usually happens. I believe Arrow enjoyed that, waited, and now will press the remaining copies and magically they will appear. All supposition on my part, of course, but sorry, 6,000 copies of this selling out – studios can't sell 4k restorations like that – you think one of these beautiful Warner Archive discs of something from fifty-five years ago has sold 6,000 copies – because they haven't. This isn't sci-fi or horror. Here's the line that bothers: "We are looking to see if there's further stock available though so there may be more copies available at a future date. It was 3000 in each territory. AV"

  246. ArnoldLayne

    I see it can be pre-ordered at amazon.ca for $43.76 delivered to USA; Jan 9 release date

    That appears to be an option, but it's debatable whether Amazon has any in stock to ship from there either since NA stock should all come from the same pile. At worst they'll cancel it and provide you with some compensation.

    I'm still waiting for the other shoe to drop and the mysterious pile of 1000- 2000 items to show up at the warehouse or some other explanation for the supposed sell-out to show up. Did AmazonUS and AmazonCa get their deliveries transposed? Maybe we'll find out next week. It's a bit odd from other Arrow's I've looked into for Ca and US to have different release dates so is there a glitch in the distribution network that is making the whole system thing Jan 8th is the actual release date — doubtful, but makes as much sense as any of the rest of this release.

    Why did Amazon apparently oversell the item 10-20:1 — is there any reason to think 50K preorders were put in for this item? Did some scalper buy (or get preferential shipment) from Amazon for 2000K units — if so why are there only 10 Ebay listings for an apparently $150-200 auction and no seller is listing more than a single copy (though I do see one seller with ?4 sold copies)

    Why did the biggest Media Distribution Company (ALLIANCE) apparently get no copies at all — or virtually none. Why did BestBuy.com or Walmart.com get virtually no copies to sell online since I'm not sure BBY ever had a preorder and WM like Amazon canceled most of their orders (an then shipped a bunch anyway as is typical of Walmart cancellations lately).

    Bullmoose apparently had about 10-20 copies to sell, then went to "Sold out, but we expect to restock next week" and now shows "Item unavailable, we are trying to get more"

  247. Here is the latest from Bull Moose.

    Hello,

    Thank you for your order! We have been notified that the our distributor has drastically cut our allocation on this release. Unfortunately, this means we will not be able to fill your order for this item. We realize this is limited item and we apologize for inability to ship you the copy you ordered. Sadly, this situation is far beyond our control. Thank you for understanding and sorry for the inconvenience.

    Best regards,
    Sebastian/Bull Moose

  248. AlexNH

    Here is the latest from Bull Moose.

    Hello,

    Thank you for your order! We have been notified that the our distributor has drastically cut our allocation on this release. Unfortunately, this means we will not be able to fill your order for this item. We realize this is limited item and we apologize for inability to ship you the copy you ordered. Sadly, this situation is far beyond our control. Thank you for understanding and sorry for the inconvenience.

    Best regards,
    Sebastian/Bull Moose

    Bummer that you got this, but at least it's a MUCH more thoughtful response than Arrow has been able to provide.

  249. For whomever is interested…Arrow is still selling this on their site. Says limited availability…but they have it.

    I just don't understand why this old black and white film sold far faster than all other old black and white films when I find it hard to believe that The Apartment is/was the most sought after old black and white film in the history of film. This is a shocker…and I too wonder if more of these will show up all of a sudden.

    "Oops, we found a bunch of missing stock!"

  250. I just received this from Arrow via FB.

    Hi Alex, We didn't cancel anyone's order and we haven't drastically cut anyone's allocation of this item. We are sorry that you've missed out but as previously said, we shipped out Amazon's full allocation via our US distributor. This cancellation is an issue to question with the retailer although we do understand why you'd want to check with us as well. We understand that a lot of customers have missed out and have been left disappointed and we are therefore looking into what we can do to rectify things from our end and could well have a statement/update for you all over the next week or so. Thank you for your understanding. AV

  251. AlexNH

    I just received this from Arrow via FB.

    Hi Alex, We didn't cancel anyone's order and we haven't drastically cut anyone's allocation of this item. We are sorry that you've missed out but as previously said, we shipped out Amazon's full allocation via our US distributor. This cancellation is an issue to question with the retailer although we do understand why you'd want to check with us as well. We understand that a lot of customers have missed out and have been left disappointed and we are therefore looking into what we can do to rectify things from our end and could well have a statement/update for you all over the next week or so. Thank you for your understanding. AV

    Took them long enough. And again, throwing the blame on Amazon, whether it's their fault or not, is bad form. You made the product, you shipped the product, it's your responsibility to communicate any issues to the customer, because Amazon won't and you know it. Seriously, this Isn't. That. Hard.

  252. An issue I would like to raise is why this was a limited edition in the first place. I know Arrow issues many films as limited editions but unless their licence for the film specifies a limit, why bother to issue in artificially limited quantities when it can hurt potential customers and limit potential profits for Arrow and its retailers? As a collector of classic films, the fact an issue is “limited” plays absolutely no factor in whether I want it or not. If an issue is successful, why not satisfy demand, produce more and make more money? It seems to be a marketing gimmick that has now blown up in the face of Arrow and its customers. Far from being an incentive to buy, any Arrow film marketed as a “limited edition” will be a disincentive to buy after this fiasco. Just for the record, my Oct. 11 Amazon.com order was cancelled Dec. 29, just a few days after receiving an updated estimated shipping date. Amazon.uk says my subsequent order with them has been dispatched but it is yet to arrive. Until it does, as a backup I have an order in the queue with Amazon.ca.

  253. RJGT

    An issue I would like to raise is why this was a limited edition in the first place. I know Arrow issues many films as limited editions but unless their licence for the film specifies a limit, why bother to issue in artificially limited quantities when it can hurt potential customers and limit potential profits for Arrow and its retailers?

    I assume that it's because of the book (and, by extension, the box) that comes with it. That's why I think there will be a regular non-limited release that has the same disc but no book or box.

  254. After my Amazon order was cancelled (annoyingly; I ordered it the minute it was available, but them's the breaks) I reordered it via Amazon UK, and it arrived today, six days later. Contrary to the box and disc itself, which are labeled Region B, it played fine on my Region A-only Samsung. The booklet is very nice and the package is worth obtaining.

  255. I received a nice surprise from Deep Discount DVD today. Several days ago they cancelled the order for this title I placed with them after Amazon cancelled my initial order, but today I received the following email:

    Dear Valued Customer, You recently placed an order(s) for The Apartment Limited Edition Blu-ray. Unfortunately, that item was a limited edition and your order was cancelled in error. We understand your disappointment and wish to offer you a $20 off promo code for use on your next purchase from us.

    I used the $20 code to order the UHD of Dunkirk for $9.99.

  256. My copy from Amazon UK was delivered today, 6 days sooner than the original estimate. It made it across the pond in fine shape.

    BTW, I totally agree with Arrow that this whole debacle lies primarily in Amazon's lap. That's why I beat up Amazon for as large of a promo credit as I could get.

    But I sent Arrow an email last week and they have yet to reply to it. Very poor customer service on their part too. I'm inclined to skip future Arrow releases.

    Mark

  257. so how long is this limited deal, 6000 copies, and a limited run of non special editions. maybe in the future, possibly another distributor in the US could pick this up at a later date, something with a C, or a K, or a T somewhere in their names. …. oh the endless possibilities.

  258. dana martin

    so how long is this limited deal, 6000 copies, and a limited run of non special editions. maybe in the future, possibly another distributor in the US could pick this up at a later date, something with a C, or a K, or a T somewhere in their names. …. oh the endless possibilities.

    I don;t think the non-LE has any limit on copies — at least none of the prior std releases seemed to have an upper limit

  259. Mark Booth

    My copy from Amazon UK was delivered today, 6 days sooner than the original estimate. It made it across the pond in fine shape.

    BTW, I totally agree with Arrow that this whole debacle lies primarily in Amazon's lap. That's why I beat up Amazon for as large of a promo credit as I could get.

    But I sent Arrow an email last week and they have yet to reply to it. Very poor customer service on their part too. I'm inclined to skip future Arrow releases.

    Mark

    To be fair, Arrow’s offices have been closed for the holidays, re-opening today. Emails have noted that.

  260. Me: Does your license with MGM prohibit you making more??? If you just told us what's going maybe we'd stop bugging you. Clearly there is more demand, so make more. Aren't you in the business of selling discs?!

    AV: Hi Alex, As we said, we understand the scale of disappointment with what happened in the US and want to do something about it, we will have a statement in the not too distant future. Thank you for your support. AV

  261. When Arrow announced this title and said it would be a limited edition of 3000 units in the US and 3000 in the UK my thinking was "These will be around for a while." because nothing about the sales of classic film on blu-ray in the past show a black and white film of this vintage being capable of selling 6000 units prior to release.

    Sure, you could say that about horror films or a sci-fi title…but a film like The Apartment…no way. So, in my estimation Arrow did absolutely nothing wrong. Why would they suspect that this film would be different than so many others released before it. Why would they increase the special edition to more than 6000 units? Twilight Time can take years to sell 3000 copies of a classic black & white title…and there is never a frenzy of complaints that "My order was canceled!" or "I didn't get mine!" and people only miss out if they wait a year or years to place an order.

    I don't even know if Amazon did anything wrong here. I mean did somebody prove they knew they were only going to get a handful of these discs and kept selling them anyway?

    My question on this title is what retailers got the 3000 discs for the US? Amazon I would think got the majority of them…Wal-mart, Best Buy, and Target do not even put Arrow titles on their shelves. Barnes & Noble do occasionally have some titles but even when they have an Arrow sale, which they did recently, their stores near me had a paltry 2 to 4 titles max out of their catalog. Bullmoose is the only store in New England that I know of where you can go to find a selection of Arrow titles and they either got none of these or only a couple. So where did people buy them? Were there really thousands more orders for The Apartment than there was stock?

    I see people claiming in places on the internet that the orders dwarfed the stock by 10 to 20 to 1. Really? I am supposed to believe now that a classic black and white title like The Apartment comes out…not in a budget edition but one you will likely pay between $24.00 to $49.99 for (because not everybody got the Amazon deal on this) and there was a total frenzy to get this title and pay what most people seem to complain is "too much for a disc" or an "I'll wait for a sale." pricing when that has NEVER happened before. Add in that this is not the first release on blu-ray so some buyers would have to double dip for this…which many won't unless the double dip is cheap…and it seems ridiculous that this title could sell out prior to ever hitting the street.

    I mean, my feeling remains this is great for classic film on blu-ray but when has this ever happened before? Are people serious that some 30,000-60,000 people tried to order this? This seems like a fairy tale.

  262. Reggie W

    I see people claiming in places on the internet that the orders dwarfed the stock by 10 to 20 to 1. Really? I am supposed to believe now that a classic black and white title like The Apartment comes out…not in a budget edition but one you will likely pay between $24.00 to $49.99 for (because not everybody got the Amazon deal on this) and there was a total frenzy to get this title and pay what most people seem to complain is "too much for a disc" or an "I'll wait for a sale." pricing when that has NEVER happened before. Add in that this is not the first release on blu-ray so some buyers would have to double dip for this…which many won't unless the double dip is cheap…and it seems ridiculous that this title could sell out prior to ever hitting the street.

    I mean, my feeling remains this is great for classic film on blu-ray but when has this ever happened before? Are people serious that some 30,000-60,000 people tried to order this? This seems like a fairy tale.

    The 10-20:1 number was likely from me, but that was basically a basic guess going from people reporting Cancellations vs posts saying their Amazon order shipped. I have no access to actual order or stock numbers.

    Here's what I have found reading 6 or so of the most active Movie/Bluray/Collectors forums, sampling Arrow FB, a couple Reddit threads, etc. — also realizing that many of the same people post in several of these place so absolute numbers may even be smaller that it appears in the mirror.

    AmazonUS — lots of orders canceled, a 2-3 dozen people reported shipped
    Walmart — almost all orders canceled though a few people got shipment after cancellations.
    BBY — none reported shipped and I'm not even sure they had a preorder
    Target — zero
    Bullmoose — initially a few stores had shelf stock and a handful of orders shipped. Most were canceled
    Amoeba — I read 2-3 people got orders shipped

    ALLIANCE group and their dozens of outlets– arguably (or not so much anymore) the largest Media Distributor in NA
    BN — 3-4 stores in the country apparently got shelf stock. 4-5 people say they got orders shipped from online orders
    Deep Discount — 90-95% orders canceled.
    FYE — had a few in stock this morning online. 2-3 people found a random copy in store. Most have come up empty
    Blowitoutahere, importcds, DvdPlanet, etc — none reported at all.

    Ebay — about 20 items auctioned over the last 2 weeks and another 10 single item auctions are listed now (no seller is listing multiples).
    4 Amazon Marketplace sellers list items and 2 or 3 of those are the same Ebay sellers

    AmazonCa — still listed as a preorder so no shipments

    If there are 3000 US/NA completed sales (completed almost entirely in preorder stage) they are very well hidden. This is not the type release that Family Video is going to suck up stock. If the resellers/scalpers got hold of 2500 copies then they're parceling them out beyond deliberately.

    Now it;s marginally conceivable there are thousands of Bluray Buyers who know of Arrow Video and were in the shadows buying these up who don't participate online at all, but that just seems a bit farfetched knowing most collectors mentalities who actually buy $30-50 physical Bluray media from specialty boutique Studios — much less 60yo B&W re-releases even as well known/respected as The Apartment might be.

  263. To everyone expressing stunned disbelief that one of Arrow's special editions sells out virtually before the day of sale: this is nothing new to region B collectors. Their fantastic Withnail & I box set, where one could choose which quote one wanted on the box? Sold out way before street date. Their Hellraiser Scarlet Box? Ditto. Deep Red? The Same. Re-animator? Was on sale about one week from Amazon before it disappeared. Carrie? Etc etc. Arrow's limited edition collector's boxes are very good value for money and they disappear fast. That it happened with a classic American black & white movie is just proof that there are plenty of discerning collectors out there. The only difference this time round was that Amazon completely oversold what stock they were allocated, which is, understandably, very frustrating. Cancelling orders, placed two months in advance, is totally unacceptable. But don't go shooting Arrow and demanding e-mail support in the middle of the Christmas holiday.

  264. Robert Harris

    To be fair, Arrow’s offices have been closed for the holidays, re-opening today. Emails have noted that.

    Thank you Robert. Another good point. I think we Americans can occasionally forget how things work in Europe – even in the UK. The Europeans believe that people are actually entitled to vacations. And vacation means just that – vacation.

    Chris

  265. David Norman

    BBY — none reported shipped and I'm not even sure they had a preorder

    I ordered from Best Buy online and received a copy on Dec. 26. Also ordered one from B&N and received that one as well, on Dec. 29.

  266. titch

    But don't go shooting Arrow and demanding e-mail support in the middle of the Christmas holiday.

    cda1143

    I think we Americans can occasionally forget how things work in Europe – even in the UK. The Europeans believe that people are actually entitled to vacations. And vacation means just that – vacation.

    Robert Harris

    To be fair, Arrow’s offices have been closed for the holidays, re-opening today. Emails have noted that.

    With respect to Arrow, I don't think it's appropriate for the company to have scheduled a major release during a period when they knew in advance that they would be closed. It's unprofessional to schedule a major release at a time when no one is available should any issues arise, which they clearly have.

    I'm not saying that Arrow employees don't deserve a vacation – merely that you can't schedule a release for a time when you are closed for vacation. If Arrow was going to be completed closed on 12/29, they should not have scheduled that as the release date.

  267. Mark VH

    I ordered from Best Buy online and received a copy on Dec. 26. Also ordered one from B&N and received that one as well, on Dec. 29.

    So at least a few then, but you're really ther first. At least virtually no cancellations from them

    Well — it appears that the AMAZON Stash has been found and it's up for order at 29.99.
    The scalpers spigot may have been turned off.

  268. This was the perfect storm in many ways.

    In my case, I pre-ordered via Amazon on the day it was first available. Then, my daughter wanted a Christmas idea so I hinted at this and cancelled my pre-order. She apparently ordered it in late November and was upset when her order was cancelled a week or so before Christmas (although I didn't find out til Christmas Day when I opened her replacement gift, Dunkirk).

    Later on Christmas day I went to Amazon UK and ordered the UK edition since it plays on Region A and B. Luckily, it was dispatched on the 29th and is currently in transit across the big pond, with estimated delivery January 11th.

    A lot of inconvenience that could have been avoided by better communication via either Amazon, Arrow or both. But all's well that ends well I guess.

  269. David Norman

    So at least a few then, but you're really ther first. At least virtually no cancellations from them

    Well — it appears that the AMAZON Stash has been found and it's up for order at 29.99.
    The scalpers spigot may have been turned off.

    Given that the Stash is back, I wonder why Amazon did not email those whose orders were canceled with an alert. I think it would be a good-move, PR-wise, but I have not (yet) received any message of that sort.

  270. David Norman

    So at least a few then, but you're really ther first. At least virtually no cancellations from them

    Well — it appears that the AMAZON Stash has been found and it's up for order at 29.99.
    The scalpers spigot may have been turned off.

    Thanks for this info – just grabbed my copy!

  271. Dave B Ferris

    Given that the Stash is back, I wonder why Amazon did not email those whose orders were canceled with an alert. I think it would be a good-move, PR-wise, but I have not (yet) received any message of that sort.

    Mu daughter's order just disappeared from her Amazon account. She went in to check on delivery and it was just gone. No email, nothing, just gone.

  272. David Norman

    Well — it appears that the AMAZON Stash has been found and it's up for order at 29.99.

    I guess Carnak has ascertained the contents of that cardboard box! 😀

    "What comes of blu-rays, holidays and delays?"

    [​IMG]

  273. Dave B Ferris

    Given that the Stash is back, I wonder why Amazon did not email those whose orders were canceled with an alert. I think it would be a good-move, PR-wise, but I have not (yet) received any message of that sort.

    Gee. And I'm thinking Amazon could even offer to give those who had pre-ordered at the $22 pricepoint the opportunity to get the release at that price!

    Like my grandmother used to say, "You talk crazy sometimes!"

  274. cda1143

    Thank you Robert. Another good point. I think we Americans can occasionally forget how things work in Europe – even in the UK. The Europeans believe that people are actually entitled to vacations. And vacation means just that – vacation.

    Chris

    KINO 's US operations were closed Xmas week as well per their HTF thread on Dec 22nd

    Happy Holidays Everyone!

    ….

    Note: Our offices will be closed next week and will reopen on January 2nd.

    See you next year!

  275. cda1143

    Thank you Robert. Another good point. I think we Americans can occasionally forget how things work in Europe – even in the UK. The Europeans believe that people are actually entitled to vacations. And vacation means just that – vacation.

    Chris

    KINO 's US operations were closed Xmas week as well per their HTF thread on Dec 22nd

    Happy Holidays Everyone!

    ….

    Note: Our offices will be closed next week and will reopen on January 2nd.

    See you next year!

  276. The thing about the offices being closed seems irrelevant to me. That was completely their choice to do so. I know where I work that the office would never be allowed to completely close. Individual vacation needs are figured out on the premise that a core staff will always be available to provide services when needed. It's not rocket science. Why shut down an entire business all at the same time (and, as others have noted–when engaged in one of their highest profile releases ever)?

    Robert Crawford

    Something smells real bad here.

    That's for sure.

    Especially given Arrow's communication with Alex as reported earlier in this thread:

    Hi Alex, We didn't cancel anyone's order and we haven't drastically cut anyone's allocation of this item. We are sorry that you've missed out but as previously said, we shipped out Amazon's full allocation via our US distributor. This cancellation is an issue to question with the retailer although we do understand why you'd want to check with us as well. We understand that a lot of customers have missed out and have been left disappointed and we are therefore looking into what we can do to rectify things from our end and could well have a statement/update for you all over the next week or so. Thank you for your understanding. AV

    Any explanations would need to come from Amazon. I'll wager we've found out as much as we're going to find out.

    So much for a record-breaking sell-out of a 1960's black and white catalog title (albeit a Best Picture winner)…:roll:

  277. The thing about the offices being closed seems irrelevant to me. That was completely their choice to do so. I know where I work that the office would never be allowed to completely close. Individual vacation needs are figured out on the premise that a core staff will always be available to provide services when needed. It's not rocket science. Why shut down an entire business all at the same time (and, as others have noted–when engaged in one of their highest profile releases ever)?

    Robert Crawford

    Something smells real bad here.

    That's for sure.

    Especially given Arrow's communication with Alex as reported earlier in this thread:

    Hi Alex, We didn't cancel anyone's order and we haven't drastically cut anyone's allocation of this item. We are sorry that you've missed out but as previously said, we shipped out Amazon's full allocation via our US distributor. This cancellation is an issue to question with the retailer although we do understand why you'd want to check with us as well. We understand that a lot of customers have missed out and have been left disappointed and we are therefore looking into what we can do to rectify things from our end and could well have a statement/update for you all over the next week or so. Thank you for your understanding. AV

    Any explanations would need to come from Amazon. I'll wager we've found out as much as we're going to find out.

    So much for a record-breaking sell-out of a 1960's black and white catalog title (albeit a Best Picture winner)…:roll:

  278. B-ROLL

    KINO 's US operations were closed Xmas week as well per their HTF thread on Dec 22nd

    And there's nothing wrong with that. Kino also did not schedule any major releases during the period when their office was closed. That's the big difference here.

    Mike Frezon

    The thing about the offices being closed seems irrelevant to me. That was completely their choice to do so. I know where I work that the office would never be allowed to completely close. Individual vacation needs are figured out on the premise that a core staff will always be available to provide services when needed. It's not rocket science. Why shut down an entire business all at the same time (and, as others have noted–when engaged in one of their highest profile releases ever)?

    Yeah, I don't get it.

    Other labels including Kino, Criterion and Warner Archive also close shop around Christmas. They don't schedule releases during the time they're not around. Years ago, I worked for WGBH Boston Video, which eventually evolved into PBS Home Video, and it was the same deal there at the time – most of the office would shut down during that time, a skeleton crew would remain, and we didn't have anything coming out during that week.

    It's really not rocket science.

    I am unimpressed with the way Arrow is conducting themselves. With seemingly every retailer experience issues and canceling orders, I think this is far bigger than "Greedy Amazon decided to sell more copies than they knew they were allowed to buy" (which makes no sense to begin with). Amazon has been driving me crazy lately for a number of issues, but I don't see this as an Amazon issue. Amazon has handled the sales of other limited edition products without overselling them. If it had been made clear to Amazon that they were only going to receive X number of copies, I think they are perfectly capable of working within that limitation. From the Facebook messages Arrow sent that have been posted on here, it looks like Arrow is blaming everyone but themselves. Bullmoose, for instance, has said most of their allotment was canceled after the fact. Arrow says they didn't cancel any allotments. Now, who am I going to believe? A new video label without a track record here that scheduled a major release at a time they wouldn't be available (suspect decision making to begin with), or a small retailer with an impeccable track record of quality and customer service?

    All things being equal, the simplest explanation is often correct. Every retailer is having issues stocking this title and huge numbers of preorders have been canceled. The simplest explanation is that Arrow made a mistake – either they didn't deliver product as promised, or they failed to communicate that it was a limited edition and did not give the stores the information they needed to properly limit sales. Other options seem too complicated and far-fetched — it just doesn't seem possible that Amazon, Best Buy, Walmart, Barnes & Noble, Bullmoose, and every other retailer all made the same mistake at the same time about this title. What's more likely, that Arrow screwed up, or that every retailer made an intentional decision to sell a product that they knew they weren't going to get? Because based on Arrow's statement, those are the only two possible options.

  279. B-ROLL

    KINO 's US operations were closed Xmas week as well per their HTF thread on Dec 22nd

    And there's nothing wrong with that. Kino also did not schedule any major releases during the period when their office was closed. That's the big difference here.

    Mike Frezon

    The thing about the offices being closed seems irrelevant to me. That was completely their choice to do so. I know where I work that the office would never be allowed to completely close. Individual vacation needs are figured out on the premise that a core staff will always be available to provide services when needed. It's not rocket science. Why shut down an entire business all at the same time (and, as others have noted–when engaged in one of their highest profile releases ever)?

    Yeah, I don't get it.

    Other labels including Kino, Criterion and Warner Archive also close shop around Christmas. They don't schedule releases during the time they're not around. Years ago, I worked for WGBH Boston Video, which eventually evolved into PBS Home Video, and it was the same deal there at the time – most of the office would shut down during that time, a skeleton crew would remain, and we didn't have anything coming out during that week.

    It's really not rocket science.

    I am unimpressed with the way Arrow is conducting themselves. With seemingly every retailer experience issues and canceling orders, I think this is far bigger than "Greedy Amazon decided to sell more copies than they knew they were allowed to buy" (which makes no sense to begin with). Amazon has been driving me crazy lately for a number of issues, but I don't see this as an Amazon issue. Amazon has handled the sales of other limited edition products without overselling them. If it had been made clear to Amazon that they were only going to receive X number of copies, I think they are perfectly capable of working within that limitation. From the Facebook messages Arrow sent that have been posted on here, it looks like Arrow is blaming everyone but themselves. Bullmoose, for instance, has said most of their allotment was canceled after the fact. Arrow says they didn't cancel any allotments. Now, who am I going to believe? A new video label without a track record here that scheduled a major release at a time they wouldn't be available (suspect decision making to begin with), or a small retailer with an impeccable track record of quality and customer service?

    All things being equal, the simplest explanation is often correct. Every retailer is having issues stocking this title and huge numbers of preorders have been canceled. The simplest explanation is that Arrow made a mistake – either they didn't deliver product as promised, or they failed to communicate that it was a limited edition and did not give the stores the information they needed to properly limit sales. Other options seem too complicated and far-fetched — it just doesn't seem possible that Amazon, Best Buy, Walmart, Barnes & Noble, Bullmoose, and every other retailer all made the same mistake at the same time about this title. What's more likely, that Arrow screwed up, or that every retailer made an intentional decision to sell a product that they knew they weren't going to get? Because based on Arrow's statement, those are the only two possible options.

  280. Dave B Ferris

    Given that the Stash is back, I wonder why Amazon did not email those whose orders were canceled with an alert. I think it would be a good-move, PR-wise, but I have not (yet) received any message of that sort.

    I got my order in. Thanks for the heads up!

  281. Dave B Ferris

    Given that the Stash is back, I wonder why Amazon did not email those whose orders were canceled with an alert. I think it would be a good-move, PR-wise, but I have not (yet) received any message of that sort.

    I got my order in. Thanks for the heads up!

  282. Dave B Ferris

    Given that the Stash is back, I wonder why Amazon did not email those whose orders were canceled with an alert. I think it would be a good-move, PR-wise, but I have not (yet) received any message of that sort.

    I got my order in. Thanks for the heads up!

  283. Ebay prices haven't bottomed, but when I posted earlier today there were about 10 listing the cheapest being $130 nad up to mid 200's/

    Many of those same listings now at $50 and $80 and a whole lot of bids appear to have been canceled. A couple this morning had 20-30 bid and one of them only has 5 now.. Man would hate to be the poster than won/paid $150 this morning (not that I would ever have benn in that situation anyway).

  284. Ebay prices haven't bottomed, but when I posted earlier today there were about 10 listing the cheapest being $130 nad up to mid 200's/

    Many of those same listings now at $50 and $80 and a whole lot of bids appear to have been canceled. A couple this morning had 20-30 bid and one of them only has 5 now.. Man would hate to be the poster than won/paid $150 this morning (not that I would ever have benn in that situation anyway).

  285. Ebay prices haven't bottomed, but when I posted earlier today there were about 10 listing the cheapest being $130 nad up to mid 200's/

    Many of those same listings now at $50 and $80 and a whole lot of bids appear to have been canceled. A couple this morning had 20-30 bid and one of them only has 5 now.. Man would hate to be the poster than won/paid $150 this morning (not that I would ever have benn in that situation anyway).

  286. Mike Frezon

    Gee. And I'm thinking Amazon could even offer to give those who had pre-ordered at the $22 pricepoint the opportunity to get the release at that price!

    Like my grandmother used to say, "You talk crazy sometimes!"

    The "offer" exists, in a way (and without any apparent promotion): if every customer were to apply their $5.00 credit received upon the cancellation, the price of this "new" stash would drop to $24.99 (in the same ballpark, at least, with the $22 pricepoint).

    TravisR

    I got my order in. Thanks for the heads up!

    David Norman broke the news; he deserves the credit.

  287. Mike Frezon

    Gee. And I'm thinking Amazon could even offer to give those who had pre-ordered at the $22 pricepoint the opportunity to get the release at that price!

    Like my grandmother used to say, "You talk crazy sometimes!"

    The "offer" exists, in a way (and without any apparent promotion): if every customer were to apply their $5.00 credit received upon the cancellation, the price of this "new" stash would drop to $24.99 (in the same ballpark, at least, with the $22 pricepoint).

    TravisR

    I got my order in. Thanks for the heads up!

    David Norman broke the news; he deserves the credit.

  288. Mike Frezon

    Gee. And I'm thinking Amazon could even offer to give those who had pre-ordered at the $22 pricepoint the opportunity to get the release at that price!

    Like my grandmother used to say, "You talk crazy sometimes!"

    The "offer" exists, in a way (and without any apparent promotion): if every customer were to apply their $5.00 credit received upon the cancellation, the price of this "new" stash would drop to $24.99 (in the same ballpark, at least, with the $22 pricepoint).

    TravisR

    I got my order in. Thanks for the heads up!

    David Norman broke the news; he deserves the credit.

  289. At the end of the day, all of this could just be solved if Arrow communicated with their customers about what exactly happened and why. Just put out a damn statement. Not that hard.

    Here, I'll do it for them:

    "To our valued customers,

    We understand there have recently been issues with customers attempting to purchase our Limited Edition Blu-ray release of The Apartment in the US, regarding people's orders being abruptly cancelled with no explanation. Rest assured that we are looking into the issue and determining whether the product has, in fact, sold out, or if there have been delays with our distributor that have caused the cancellations. Please do not pay exorbitant aftermarket prices for this title until we have determined whether additional stock will be delivered to retailers in the USA. We will provide further updates as they become available. We appreciate your business and hope to be able to deliver this title to everyone who wishes to purchase a copy.

    Best,

    Arrow Films"

    Post to social media channels. Send to DVD review/news sites. Boom. Done. That literally took me all of five minutes. NOT THAT DIFFICULT.

  290. At the end of the day, all of this could just be solved if Arrow communicated with their customers about what exactly happened and why. Just put out a damn statement. Not that hard.

    Here, I'll do it for them:

    "To our valued customers,

    We understand there have recently been issues with customers attempting to purchase our Limited Edition Blu-ray release of The Apartment in the US, regarding people's orders being abruptly cancelled with no explanation. Rest assured that we are looking into the issue and determining whether the product has, in fact, sold out, or if there have been delays with our distributor that have caused the cancellations. Please do not pay exorbitant aftermarket prices for this title until we have determined whether additional stock will be delivered to retailers in the USA. We will provide further updates as they become available. We appreciate your business and hope to be able to deliver this title to everyone who wishes to purchase a copy.

    Best,

    Arrow Films"

    Post to social media channels. Send to DVD review/news sites. Boom. Done. That literally took me all of five minutes. NOT THAT DIFFICULT.

  291. At the end of the day, all of this could just be solved if Arrow communicated with their customers about what exactly happened and why. Just put out a damn statement. Not that hard.

    Here, I'll do it for them:

    "To our valued customers,

    We understand there have recently been issues with customers attempting to purchase our Limited Edition Blu-ray release of The Apartment in the US, regarding people's orders being abruptly cancelled with no explanation. Rest assured that we are looking into the issue and determining whether the product has, in fact, sold out, or if there have been delays with our distributor that have caused the cancellations. Please do not pay exorbitant aftermarket prices for this title until we have determined whether additional stock will be delivered to retailers in the USA. We will provide further updates as they become available. We appreciate your business and hope to be able to deliver this title to everyone who wishes to purchase a copy.

    Best,

    Arrow Films"

    Post to social media channels. Send to DVD review/news sites. Boom. Done. That literally took me all of five minutes. NOT THAT DIFFICULT.

  292. My recently-ordered copy just came from Amazon.co.uk, two weeks earlier than projected.

    It is apparently the complete content of the LE collection. It includes the book. The packaging does say "B" but it plays on my region A player. This just echos what others are reporting.

    I took a look at this thing and it looks better than the print I saw about 20 times in original release (if memory serves, which it probably doesn't). I had just started working the theatre, and it was a week before the Oscars, running on a second-run double bill with Elmer Gantry. Terrific business, great fun.

    I got my mom to go to see it. She had troubles with the morality of the picture until I explained what it was really about.

    This film was intended to look "modern" to me and it still does. Unhappily, The Music Man is not still playing at the Majestic Theatre! But not dated at all for me.

  293. My recently-ordered copy just came from Amazon.co.uk, two weeks earlier than projected.

    It is apparently the complete content of the LE collection. It includes the book. The packaging does say "B" but it plays on my region A player. This just echos what others are reporting.

    I took a look at this thing and it looks better than the print I saw about 20 times in original release (if memory serves, which it probably doesn't). I had just started working the theatre, and it was a week before the Oscars, running on a second-run double bill with Elmer Gantry. Terrific business, great fun.

    I got my mom to go to see it. She had troubles with the morality of the picture until I explained what it was really about.

    This film was intended to look "modern" to me and it still does. Unhappily, The Music Man is not still playing at the Majestic Theatre! But not dated at all for me.

  294. My recently-ordered copy just came from Amazon.co.uk, two weeks earlier than projected.

    It is apparently the complete content of the LE collection. It includes the book. The packaging does say "B" but it plays on my region A player. This just echos what others are reporting.

    I took a look at this thing and it looks better than the print I saw about 20 times in original release (if memory serves, which it probably doesn't). I had just started working the theatre, and it was a week before the Oscars, running on a second-run double bill with Elmer Gantry. Terrific business, great fun.

    I got my mom to go to see it. She had troubles with the morality of the picture until I explained what it was really about.

    This film was intended to look "modern" to me and it still does. Unhappily, The Music Man is not still playing at the Majestic Theatre! But not dated at all for me.

  295. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  296. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  297. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  298. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  299. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  300. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  301. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  302. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  303. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  304. Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

  305. Amazon only sold it for that price b/c Walmart lowered their price to 22.99 and then 22.09. Amazon's computer algorithm just auto-matched it so it wasn't a conscious decision for anyone at Amazon.

    As much as I'd love to blame Amazon for the whole thing that still doesn't answer why the Alliance Group stores and affiliates. Bullmoose, Amoeba, Walmart, and BBY didn't have the stock they expected either, The latter group likely outsells Amazon for this type release anyway

  306. Todd Mattraw

    Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

    That was my speculation as well, that someone realized that it got priced too low and the only way to circumvent the preorder price guarantee was to cancel orders. But that would be a shady way to do business. I would have more respect for them if they copped to the price error and apologized for the inconvenience of having to cancel orders. Is it true that customers got a $5 credit for the cancellation? If so at least that part is honorable.

  307. Todd Mattraw

    Pure speculation on my part, but maybe Amazon sold this item under the assumption that Arrow would be dealing it at a specific wholesale price, and then things changed (for whatever reason), and Amazon realized they had sold a bunch below or at cost ($22.99), so they canceled most of those orders with an excuse about not having stock, waited a week (for the air to clear…ha!), and now they're offering the disc at a price they can live with ($29.99).

    I spent a lot of years in retail, and this seems like a real possibility, especially since they're not letting people, like me, reorder at the $22.99 price point — if I look at my canceled Amazon orders, "The Apartment" is still there but it has a price of $0.00, and when I click "Buy it again", it offers it at $29.99. I'm inclined to let them stick it and wait for a $15-20 dollar regular release — this fiasco has me bitter towards Amazon not Arrow.

    That doesn't really make sense to me, because canceled orders is something that effected seemingly every retailer, and not just Amazon.

    If Amazon goofed on the price and canceled the orders to avoid losing money on it, that doesn't explain why Best Buy, Barnes & Noble, Bullmoose, Walmart and other retailers (some of whom never offered it that low price) also had to cancel theirs.

    Right now, most of the retailers aren't saying a lot and they may never. But Bullmoose has been telling customers that they were promised X amount of copies, but then at the last moment, was told that they were going to be getting far less. Arrow then responded by telling customers that that wasn't true, that Arrow shipped exactly the number of copies to each retailer and distributor that they had originally promised, and that the stores were essentially selling items they knew they'd never get. So we're left with two statements that can't both be true at the same time.

    Given those two competing statements, which of the below seems more likely?
    1. That Arrow made some kind of mistake. This mistake could be almost anything. It could be an error at the replication plant that resulted in Arrow not getting all of the discs they intended to make. It could be an error with their shipping or their distributions, where the discs didn't ship out as they were supposed to, or went to the wrong location. Or, they could have miscommunicated with their retail partners, which led companies like Amazon and Best Buy to believe that more copies were coming than we available. There are any number of mistakes that Arrow could have made, in good faith even, that could explain how we got here.

    Or:

    2. Retailers were told that there would be a limited quantity of this disc, and every single one of them decided to ignore that limit and sell more than they were told in advance that they would get. This requires you to accept that every single retailer is being dishonest. Bullmoose specifically said that their allotment was significantly reduced by Arrow. Arrow said this is not true, and that the allotment did not change at all. Again, both of those things can't be true at the same time. So why would Bullmoose lie about this? They've had an outstanding track record for customer service for years and it would be out of character for them. Additionally, if you accept that Bullmoose is lying, this means that Bullmoose knew that they were only getting X number of copies, but decided to take Y number of orders while fully aware that they'd never be able to fill them. That doesn't make even a little bit of sense.

    I think Arrow is a company that's new to the U.S. market, and made a mistake along the way – I have no idea what the specific mistake is. I think they made the ill-advised decision to schedule a release on a date when no one would be around to be responsible to ensure it went well, and with no one in the office, a mistake of some kind was made and no one was there to catch it. Then, upon returning to the office, they've discovered this huge problem. As a newer company in a crowded marketplace charging a premium price for a premium product, they have very little margin for error. I think someone there may be panicking and trying to make it look like anyone else's mistake.

    Mark-P

    That was my speculation as well, that someone realized that it got priced too low and the only way to circumvent the preorder price guarantee was to cancel orders. But that would be a shady way to do business. I would have more respect for them if they copped to the price error and apologized for the inconvenience of having to cancel orders. Is it true that customers got a $5 credit for the cancellation? If so at least that part is honorable.

    If Amazon was the only retailer that canceled orders, I could accept that it was an Amazon problem. But considering that every major retailer has had an issue with this title, it seems like a much larger phenomenon than Amazon being shady. And some retailers never lowered the price to $22 in the first place, so why would they have to cancel?

    Bottom line for me: if there's a problem getting a specific title from a single retail source, but it's freely available elsewhere, the problem is probably with the retailer. If there's a problem getting a specific title from every single retail source, and isn't available anywhere, the problem is probably with the label.

  308. Didn't everyone whose order was cancelled at Amazon US get at least a $5 credit on a future order? That would reduce the current price to $24.99 which is a few dollars more than the cancelled orders.

    Amazon UK is selling the set again though they currently say they have only 14 available.

  309. Not having anyone in the office really bothers me.

    I am a CTO of a company that sells online services to schools, mostly for administrators and also teachers. We have almost no usage over the holidays, but our customer service and support teams were in operation in case someone used one of our web sites. That is just the way you do things.

    Arrow, on the other hand, could expect a lot of sales activity over the holidays. They should have had someone minding their operation.

  310. Mark VH

    At the end of the day, all of this could just be solved if Arrow communicated with their customers about what exactly happened and why. Just put out a damn statement. Not that hard.

    Here, I'll do it for them:

    "To our valued customers,

    We understand there have recently been issues with customers attempting to purchase our Limited Edition Blu-ray release of The Apartment in the US, regarding people's orders being abruptly cancelled with no explanation. Rest assured that we are looking into the issue and determining whether the product has, in fact, sold out, or if there have been delays with our distributor that have caused the cancellations. Please do not pay exorbitant aftermarket prices for this title until we have determined whether additional stock will be delivered to retailers in the USA. We will provide further updates as they become available. We appreciate your business and hope to be able to deliver this title to everyone who wishes to purchase a copy.

    Best,

    Arrow Films"

    Post to social media channels. Send to DVD review/news sites. Boom. Done. That literally took me all of five minutes. NOT THAT DIFFICULT.

    Did you have that reviewed by legal and then signed off on three people below Mr. Bezos before HE signed it … 😉

  311. rsmithjr

    Not having anyone in the office really bothers me.

    Robert, I agree completely.

    My perspective may be skewed because I've always worked jobs that were year-round things. My first ever job as a teenager was at a movie theater, which of course is a business that is open 365 days of the year. While I was in college, I worked at a Blockbuster, another business that was opened every day of the year. I now work for a company that operates 24/7.

    The thing is, it's possible to run a business like that in a way that isn't terrible to the employees. Not every person wants to celebrate the holidays, or wants to celebrate in the "traditional" way. In my current job, there are usually willing volunteers to work the holiday shifts (it's probably easier to say "I have to work" than it is to sit across from your weird crazy uncle making small talk). Christmas is a religious holiday that's from a specific religion, and not everyone is a member of that religion – there are plenty of people happy to work on a holiday that's not "theirs" to begin with, but who still get paid extra for doing so. So I disagree with the notion that working over the Christmas holiday is intrinsically bad.

    But listen, every company should be able to set the policy and procedure and schedule that reflects their goals and values. There's absolutely nothing wrong with Arrow deciding to shut down for two weeks. But if that's the case, if they're shut down for two weeks, then be shut down for two weeks. Do what Kino and Criterion and Warner Archives and others do – simply do not schedule any releases for the period when you will be closed.

    With a December 29th release date, The Apartment wasn't going to arrive in time for Christmas anyway. But if they had put that date down as January 9th instead, someone would have been there at the office to notice something wasn't right here, and could have addressed whatever was going wrong before it became a headache for potential customers.

    As I've said before, I have yet to purchase an Arrow release, but I always want to support home video labels that to quality work and do right by their customers. I can't speak to the quality of the disc here, but the way Arrow has conducted itself here makes me not want to support them in the future. The message that I'm getting from this is, "You can try to order the product if you want, but we probably won't ever send it to you, and if you complain, we'll tell you that gravity isn't real." That doesn't inspire a lot of confidence or brand loyalty. And yes, sometimes I have to buy discs from labels I don't like because it's better to have the movie than to not have the movie… but does Arrow really want to be a "hold your nose and buy" brand or a "I'm really excited that it's coming from this label!" brand?

  312. David Norman

    Well — it appears that the AMAZON Stash has been found and it's up for order at 29.99.
    The scalpers spigot may have been turned off.

    Thanks. just put in my order. Or re-order. Or re-re-re-order. I'm just hoping this one actually gets delivered.

  313. Rodney

    Thanks. just put in my order. Or re-order. Or re-re-re-order. I'm just hoping this one actually gets delivered.

    Ditto, Xerox, Mimeo or +1 (for the kiddos)

    Items Ordered Price
    1 of: The Apartment (Limited Edition) [Blu-ray], Jack Lemmon
    Sold by: Amazon.com Services, Inc.

    Condition: New
    $29.99
    1 of: Tomorrow is Forever (Blu-ray), Claudette Colbert
    Sold by: ClassicFlix (seller profile)

    Condition: New
    $17.88

    Shipping Speed:
    FREE Shipping

    Payment information
    Item(s) Subtotal: $47.87
    Shipping & Handling: $4.97
    Free Shipping: -$4.97
    Courtesy Credit: -$5.00
    —–
    Total before tax: $42.87

    We'll see if it actually gets delivered (otherwise at least I should get free shipping on the 2nd title – I'm not a Prime Member -"anymore" …)

  314. David Norman

    So at least a few then, but you're really ther first. At least virtually no cancellations from them

    Well — it appears that the AMAZON Stash has been found and it's up for order at 29.99.
    The scalpers spigot may have been turned off.

    Crap – that's terrible news! I planned to sell my copy and fully fund my retirement! :rolling-smiley:

  315. There are folks that bought the UK version that are now ordering the region A version (now that it's available at Amazon again). Question: Why? The ONLY difference is the UK rating tag on the disc and packaging. Surely that's not reason to buy it twice? And, if so, seriously?

    We watched the film (UK version) today and I was VERY impressed with the transfer. I did, however, notice two spots where the film shifted sideways in the gate and then back again. It happened very quickly but sitting 10 feet from a 75" display it was quite noticeable. The first occurrence gave me a bit of vertigo feeling but only for a quick moment.

    Mark

  316. Speaking of The Music Man signage in the film, I noticed that Robert Preston was still with the show two years into the run (I'm assuming the movie did its location work in 1959) and that Paul Ford had joined the cast as Mayor Shinn (which he likewise reprised in the movie version). Their names were big enough to see without pausing and walking up to the screen to study that poster.

  317. Well, well, well – Amazon just "happened" to find copies, huh? Just like that, magic. In other words, all 6,000 copies did NOT sell out, had never sold out, were never anywhere NEAR selling out – this was some kind of silly game to get people in panic mode so that when the copies were magically found (I mean, come ON), everyone, being in panic mode, would buy them immediately. Had they not done this, I believe this limited edition would have been around for six months or more. This just reeks.

  318. What? This can't be happening! This was the most sought after film in the history of blu-ray! It sold out in seconds! These new copies they found have to be fakes! Call the FBI! We need an investigation! This is just not possible! Billy Wilder films are in greater demand now than they ever have been!

  319. Josh Steinberg

    But listen, every company should be able to set the policy and procedure and schedule that reflects their goals and values. There's absolutely nothing wrong with Arrow deciding to shut down for two weeks. But if that's the case, if they're shut down for two weeks, then be shut down for two weeks. Do what Kino and Criterion and Warner Archives and others do – simply do not schedule any releases for the period when you will be closed.

    With a December 29th release date, The Apartment wasn't going to arrive in time for Christmas anyway. But if they had put that date down as January 9th instead, someone would have been there at the office to notice something wasn't right here, and could have addressed whatever was going wrong before it became a headache for potential customers.

    Every week I write a blog post summarizing new Blu-ray releases for the U.S. market. One thing I've noticed is that Arrow titles are almost always delayed from whatever date they were originally announced. If I see an Arrow title on my site's release calendar for that week, I make a point of going to Amazon to see how far back the street date has been pushed, as it almost inevitably will be.

    My assumption is that Arrow has had chronic distribution pipeline problems getting product to the U.S. market on time. As I recall, The Apartment was originally scheduled for an early December release. I suspect that it had to be pushed back, as many Arrow titles are, and realistically should have been moved to January. However, Arrow must have wanted this release on the books for 2017 for accounting purposes, and so put it on the latest possible date for that calendar year, even though their offices would be closed at that time. Then, when that deadline came, their distributor couldn't actually deliver the product on time and we wound up with this fiasco.

    None of this excuses Arrow's handling of the situation. However, I believe this to be the most plausible explanation for how we got here.

  320. Matt Hough

    Speaking of The Music Man signage in the film, I noticed that Robert Preston was still with the show two years into the run (I'm assuming the movie did its location work in 1959) and that Paul Ford had joined the cast as Mayor Shinn (which he likewise reprised in the movie version). Their names were big enough to see without pausing and walking up to the screen to study that poster.

    Don’t know about location work, but I was on set summer of 1961 in Burbank.

  321. haineshisway

    Well, well, well – Amazon just "happened" to find copies, huh? Just like that, magic. In other words, all 6,000 copies did NOT sell out, had never sold out, were never anywhere NEAR selling out – this was some kind of silly game to get people in panic mode so that when the copies were magically found (I mean, come ON), everyone, being in panic mode, would buy them immediately. Had they not done this, I believe this limited edition would have been around for six months or more. This just reeks.

    [​IMG]

  322. Will Krupp

    Is that a joke or am I just being terribly obtuse?

    Matt Hough

    I don't get it either. Was it an empty set? The movie was released in June 1960.

    Not sure, but maybe RAH misread the post and is talking about the set of the FILM of The Music Man?

  323. So, here is a little news for whomever can use it…

    Amazon will honor the pre-order price for The Apartment if your order was canceled all you need to do is order at the current $29.99 and contact customer service with your canceled order number and you get it at the original price.

    Also Amazon claim the issue was with the distribution warehouse and their supply ended up coming from a different distribution warehouse…for whatever that is worth. They say the whole thing was just a "glitch" and are very apologetic.

  324. My ire is still partly with Amazon because they shouldn't have cancelled my order so quickly. But Amazon made me whole by providing a total of $30 in promo credit and an extra month of Prime.

    It now seems pretty clear that this was a distributor screwup and for that I believe Arrow is firmly responsible. The buck stops at Arrow. I'll think long and hard before buying an Arrow Films title in the future.

    Mark

  325. B-ROLL

    Did you have that reviewed by legal and then signed off on three people below Mr. Bezos before HE signed it … 😉

    It's Arrow's responsibility, not Amazon's. They sh!t the bed here and then clammed up, giving dodgy info to their genuinely concerned customers. Just bad PR, and piss-poor customer service.

  326. This is ALL Arrow. They lied – clearly. LIED. No other way to say it – they said it had sold out in the UK and US and that they were sorry, looking into what could be done, and were looking to see if there were any other copies they'd missed. I'm telling you, it's exactly what I said – they pressed half the order, those sold pretty okay and they either delayed pressing the other half or it took time to press the other half, now they have and now Amazon has them, AFTER the panic, and with everyone still in that mode and purchasing quickly. They're either very stupid there or very crafty (see my other post) but they did not tell the truth and that much is no clear.

  327. Matt Hough

    I don't get it either. Was it an empty set? The movie was released in June 1960.

    I was responding to the comment re: Mr. Preston and Music Man.

    Thought we were done with The Apartment.

    It's black & white, and of little interest in these days of full color.

  328. Matt Hough

    I don't get it either. Was it an empty set? The movie was released in June 1960.

    I totally get it – your reply was oddly worded and I misunderstood it, too, and even typed a response until I finally realized what you actually meant.

  329. Mark Booth

    My ire is still partly with Amazon because they shouldn't have cancelled my order so quickly. But Amazon made me whole by providing a total of $30 in promo credit and an extra month of Prime.

    It now seems pretty clear that this was a distributor screwup and for that I believe Arrow is firmly responsible. The buck stops at Arrow. I'll think long and hard before buying an Arrow Films title in the future.

    Mark

    My order was cancelled, but if Arrow releases titles I really want then I'm not going to cut off my nose to spite my face.

  330. Robert Crawford

    My order was cancelled, but if Arrow releases titles I really want then I'm not going to cut off my nose to spite my face.

    Nor am I, but I am also now skeptical of Arrow.

    And, in the case of The Apartment, I have choices. I own the existing DVD. It's available for HD streaming as a $4 rental. The MGM/Fox BD can be had for about $10. Arrow's product here is more of a luxury good than a necessary good; one doesn't have to purchase the Arrow disc to see the film. That's something they should keep in mind when considering how to conduct themselves in the future.

  331. Josh Steinberg

    Nor am I, but I am also now skeptical of Arrow.

    And, in the case of The Apartment, I have choices. I own the existing DVD. It's available for HD streaming as a $4 rental. The MGM/Fox BD can be had for about $10. Arrow's product here is more of a luxury good than a necessary good; one doesn't have to purchase the Arrow disc to see the film. That's something they should keep in mind when considering how to conduct themselves in the future.

    I have that older BD and it isn't in the same class as this Arrow BD. Depending on how you actually feel about the film should factor in which disc you should own. If you love the film and you can afford it, then the Arrow BD is a no-brainer decision.

  332. One data point does not a trend make. Look forward, I do, to more Arrow releases in the future. But on notice, they surely are.

    And looney, have I become, after hunting down non-existent copies in various B&Ms in my area that I know would carry a release like this.

  333. David Norman

    Amazon only sold it for that price b/c Walmart lowered their price to 22.99 and then 22.09. Amazon's computer algorithm just auto-matched it so it wasn't a conscious decision for anyone at Amazon.

    As much as I'd love to blame Amazon for the whole thing that still doesn't answer why the Alliance Group stores and affiliates. Bullmoose, Amoeba, Walmart, and BBY didn't have the stock they expected either, The latter group likely outsells Amazon for this type release anyway

    But why isn't Amazon offering it at the $22.99 or $22.09 price point now?

    Reggie W

    So, here is a little news for whomever can use it…

    Amazon will honor the pre-order price for The Apartment if your order was canceled all you need to do is order at the current $29.99 and contact customer service with your canceled order number and you get it at the original price.

    Also Amazon claim the issue was with the distribution warehouse and their supply ended up coming from a different distribution warehouse…for whatever that is worth. They say the whole thing was just a "glitch" and are very apologetic.

    I tried an online chat to get my pre-order price of $22.09 and hit a wall, excerpt below:

    04:09 PM PST Harshada: I would have loved to adjust the price for you but please understand that our hands are tied to policies that is the reason why we do not honor price match/ price adjustment.
    04:09 PM PST Todd A. Mattraw: I'm only looking for the price that I ordered the item at. Why did Amazon cancel the order when they received more stock a week later?
    04:10 PM PST Harshada: The item was out of stock that is the reason why the order was canceled.
    04:12 PM PST Todd A. Mattraw: I can't trust Amazon and will try not to order from them anymore. I will use them to price match my local Best Buy instead. Have a good day.
    04:13 PM PST Harshada: You’re welcome. Is there anything else I can assist you with today?

    I probably sound like a petulant child with my threat to take my business elsewhere, but this was the tail end of a 15 minute online chat in which I was transferred to this person for further help, and was immediately told the above. I was then given the option for a phone call, and got the same runaround on the phone about price matching — the only price I want to match is the one I was quoted when I pre-ordered on Nov 13.

    Maybe if I order it first, at $34.75, and then contact customer service, I can get some help…I'm not taking that chance. I'm far more irritated now than when the order was cancelled last week. It's not worth the aggravation.

  334. Todd Mattraw

    But why isn't Amazon offering it at the $22.99 or $22.09 price point now?

    That's the easiest answer ever — because Walmart price isn't there anymore. Would you expect Amazon to offer it for any less than someone else?

    Why isn't Walmart offering it for lower — they have no copies, it isn't a pre-order anymore, and they never really cared in the first place since so few of their customers are the base Buyer for Arrow LE to begin with so their PR exposure is minimal.

    Conspiracy theory say Walmart was a fake price to trap Amazon in the first place and Walmart was either planning on canceling the orders in the first place or since their warchest is massively bigger than Amazon's they get afford to take a small loss in order to bleed Amazon some or force it to take a huge PR hit.

    How many times in the recent past has WM jumped in with a short term price drop on some High Profile (Criterion, Arrow) release that isn't something their customers (or anyone else for that matter) even consider WALMART as a source thus forcing Amazon to match it then raised the WM price pretty quickly (we're so sorry it was a mistake). Very few Walmart order were ever taken, but that forced Amazon to not only sell those copies during the 'price error" but forced them to match ALL the preorders up to that point automatically. Walmart sells 10 copies of a Criterion for $10, but Amazon ends up selling several hundred+ copies at a financial loss. [I'd love it if some WM dweeb actually was thinking this deviously though I suspect it's just stupid luck]. WM takes a $100 loss, but Amazon ends up taking a several thousand dollar loss due to that Preorder guarantee

    From Walmart's standpoint they won on all fronts esp after the distribution was so screwed up (Intelligentsia Conspiracy Theory suggest WM helped maneuver that SNAFU) — Amazon was forced to cancel a huge number of orders and take yet another major PR hit among it's customers who still see Amazon as some sort of Shining Angel, take a monetery loss on those orders they had to fulfill, and give out large amts of Free Money as apologies.

  335. Todd Mattraw

    I tried an online chat to get my pre-order price of $22.09 and hit a wall, excerpt below:

    04:09 PM PST Harshada: I would have loved to adjust the price for you but please understand that our hands are tied to policies that is the reason why we do not honor price match/ price adjustment.
    04:09 PM PST Todd A. Mattraw: I'm only looking for the price that I ordered the item at. Why did Amazon cancel the order when they received more stock a week later?
    04:10 PM PST Harshada: The item was out of stock that is the reason why the order was canceled.
    04:12 PM PST Todd A. Mattraw: I can't trust Amazon and will try not to order from them anymore. I will use them to price match my local Best Buy instead. Have a good day.
    04:13 PM PST Harshada: You’re welcome. Is there anything else I can assist you with today?

    I probably sound like a petulant child with my threat to take my business elsewhere, but this was the tail end of a 15 minute online chat in which I was transferred to this person for further help, and was immediately told the above. I was then given the option for a phone call, and got the same runaround on the phone about price matching — the only price I want to match is the one I was quoted when I pre-ordered on Nov 13.

    Maybe if I order it first, at $34.75, and then contact customer service, I can get some help…I'm not taking that chance. I'm far more irritated now than when the order was cancelled last week. It's not worth the aggravation.

    Good god, that is horrific. Sorry about that, Todd. Amazon specifically told me that all that they can do at this point is honor their pre-order price guarantee for people that had their orders canceled. You only had to provide the order number for your canceled order which is found if you look at "ORDERS" on your account and then click on the "canceled orders" tab. I was told they would absolutely honor the pre-order price as the cancellation of these orders was a "glitch" meaning they acknowledged it was a mistake.

    Maybe they are trying to play hardball because a lot of people are attempting to do this. There is no "price match" here there is only them keeping to their "pre-order price guarantee" after they mistakenly canceled people's orders.

    I am baffled as to why they treated you this way.

  336. Three things…

    Only attempt to get the pre-order price if you actually were one of the people that pre-ordered, mention their "pre-order price guarantee" and have your canceled order number ready.

    It's their guarantee they have it on their site and they have to honor it.

    —————–

    Pre-order Price Guarantee

    Amazon.com's price for not-yet-released items sometimes changes between the time the item is listed for sale and the time it is released and shipped. Whenever you pre-order an item eligible for Pre-order Price Guarantee, the price we charge when we ship it to you will be the lowest price offered by Amazon.com between the time you placed your order and the end of the day of the release date. A pre-order price guarantee message will appear on your Order Summary during the checkout process. If you use 1-Click ordering, the pre-order price guarantee will be automatically applied. The order summary in Your Account will reflect the lowest price within 24-72 hours of the price change if your product has not yet shipped. After shipment, the difference between your order price and the lowest price by the end of the release date will be refunded to your account automatically, typically within 24-72 hours following the release date.

  337. Reggie W

    Good god, that is horrific. Sorry about that, Todd. Amazon specifically told me that all that they can do at this point is honor their pre-order price guarantee for people that had their orders cancelled. You only had to provide the order number for your canceled order which is found if you look at "ORDERS" on your account and then click on the "canceled orders" tab. I was told they would absolutely honor the pre-order price as the cancellation of these orders was a "glitch" meaning they acknowledged it was a mistake.

    Maybe they are trying to play hardball because a lot of people are attempting to do this. There is no "price match" here there is only them keeping to their "pre-order price guarantee" after they mistakenly canceled people's orders.

    I am baffled as to why they treated you this way.

    I checked and the original order was edited to show that I didn't actually order it …

  338. B-ROLL

    I checked and the original order was edited to show that I didn't actually order it …

    When you go to the page that shows ORDERS right under the words Your Orders will be

    ORDERS OPEN ORDERS DIGITAL ORDERS CANCELLED ORDERS

    Click on Cancelled Orders and if you ordered it that's where it will be.

  339. Let me just say a couple things here because I think some folks are fairly upset about this.

    1. I am not sure how whatever happened with this release happened. There was obviously some kind of mistake but I don't think we know exactly who made it.

    2. It seems pretty obvious that Arrow was not trying to screw people so be reasonable. It is possible that Arrow thought whatever company they use to replicate and send out their discs had done so and they left for their holiday. There is nothing wrong with that. As far as Arrow may have known the discs went out and had all sold…they don't know what these retailers have done with their stock.

    3. Amazon also appears not to have been attempting to screw anybody. They maybe too quickly cancelled the orders but they immediately sent all the people they cancelled on a $5.00 credit. They did not have to do that and if they felt the whole thing was not their fault…they just did not receive the stock they expected…then there is no harm in what they did.

    Amazon told me it was a "glitch" with their distribution system but when the glitch happened maybe knowing this was a "limited edition" they thought all the copies were gone. Hence they cancelled all the orders.

    So be fair when you interact with them and only ask for what is fair. That would be something like reinstating your order at your pre-order price. If you demand more than that…well…you are not being fair with Amazon you are attempting to rip them off and that will likely lead to poor customer service for others and likely for you down the line.

    I will also say I have never had an issue with an Arrow release or acquiring one. I guess my only problem with one of their titles was the missing scene in The Big Knife…which seems also to have not been their fault because the master they were provided with was missing that scene. I was hoping that would be corrected but this thing with The Apartment only amounts to a delay in the release…and we don't know for sure who or what caused that.

    In my opinion Arrow is a great company.

  340. If you want anything from Amazon here is the advice you MUST heed:

    Do NOT have an online chat – you will get nowhere and you will get no satisfaction, period.

    Find the option of having them call you immediately – put in your phone number and it will ring a second later. Ascertain immediately if you are talking to someone outside America (I'm only talking about Amazon US orders, BTW) – if you are talking to someone outside of America you must immediately ask to be transferred to a customer service person in America – say it strongly and they will transfer you immediately. Once you have an American customer service on the line you will get the kind of help you want – I have never had a problem doing this save for one time, and that time I had them connect me with a supervisor, and she solved the problem.

  341. Reggie W

    It seems pretty obvious that Arrow was not trying to screw people so be reasonable…

    …In my opinion Arrow is a great company.

    Nobody is claiming that Arrow tried to screw anybody. But they had an opportunity to shore up their reputation by handling an issue with a (highly anticipated) release and they failed miserably at every turn, PR-wise and customer service-wise (to borrow a device from the film).

    Great companies understand how to communicate a problem to their customers. Arrow did not. No need to apologize for them. They made a beautiful package. They screwed up its release equally beautifully. I hope they learn from it, but there seems to be no indication from them that they will.

  342. How do we know they screwed it up? I mean, we are talking about a week where it seemed the product had sold out or was unavailable. Then they come back from holiday and we expect them to know exactly what happened? What if they called whomever it is that does the replicating and ships the discs and asked "Did the discs all ship?" and they are told they did. How are they supposed to know what everybody else did with that stock?

    There was a one week delay while they were on a holiday and that's a "disaster?"

  343. Reggie W

    How do we know they screwed it up? I mean, we are talking about a week where it seemed the product had sold out or was unavailable. Then they come back from holiday and we expect them to know exactly what happened? What if they called whomever it is that does the replicating and ships the discs and asked "Did the discs all ship?" and they are told they did. How are they supposed to know what everybody else did with that stock?

    There was a one week delay while they were on a holiday and that's a "disaster?"

    Basically that's a call that should have been made 12/27 when then were going bad and finding out why nobody had the product, letting your customers know the truth and hopefully fixing the problem. .
    Vacation or no vacation if your house is flooding b/c of a broken pipe you either go return home to figure out what going on or you have a relative or neighbor go and find out what's going on and call the plumber.

    Having someone call you and say they can see water running out of the basement, but ignoring the information b/c the answering machine is still taking messages doesn't seem to be the best idea.

    "We sent an order to Distribtution factory to send Amazon/Alliance/BBY/WM their ordered copies and assuming the order arrived so if Amazon is canceling orders that has to mean they sold out and took too many orders" is equivalent to telling your neighbor the water must really be dirt or they looked at the wrong house b/c the answering machine is OK

  344. Mark Booth

    Look in your Cancelled Orders tab on your My Orders page.

    Mark

    I must be a special case … (I've been told that often :drum:)

    View attachment 43017

    I Ordered two additional items and that order is still there ..

    The Order in question is the order at the top of the list (With the Xmas titles …) It has the same order number as the cancellation e-mail …
    [​IMG]

    Here is the cancellation email …

    Hello,

    We're contacting you about order #114-5937XXX-8500225 for the following item(s):

    The Apartment (Limited Edition) [Blu-ray]

    We're unable to fulfill your order for the item(s) listed above because they aren't available from the supplier any longer. As a result, we've cancelled them from your order and your original payment method won't be charged.

    We're sorry for any inconvenience or disappointment this may have caused. To help make up for the inconvenience, we've added a $5 promotional certificate to your account. This amount will automatically apply the next time you buy an eligible item shipped and sold by Amazon.com.

    We appreciate your business and hope to see you again soon.

    Sincerely,

    Customer Service
    Amazon.com

    Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

    I can only suspect that I was a Prime member when I placed the order and now I am not … I can't find the original print out that I made of the order either 🙁 …

    At this point I'm not going to waste my time over a few $ …

  345. Reggie W

    Then they come back from holiday and we expect them to know exactly what happened?

    No. I expect them to communicate with their customers that they are aware of the issues and are working to get to the bottom of it and understand customers’ concerns. They didn’t do that. That’s a failure.

    And it wasn’t just a “one-week delay.” People who preordered the title months ago had their orders cancelled and genuinely believed they were going to miss out. Regardless of whose fault it is, it’s Arrow’s responsibility to demonstrate that they understand that this is a problem and are working to try to get it figured out. It’s called customer service. Why is this so hard to grasp?

  346. Reggie W

    How do we know they screwed it up? I mean, we are talking about a week where it seemed the product had sold out or was unavailable. Then they come back from holiday and we expect them to know exactly what happened? What if they called whomever it is that does the replicating and ships the discs and asked "Did the discs all ship?" and they are told they did. How are they supposed to know what everybody else did with that stock?

    There was a one week delay while they were on a holiday and that's a "disaster?"

    I'm sorry, but Arrow has some culpability in this matter.

  347. David Norman

    That's the easiest answer ever — because Walmart price isn't there anymore. Would you expect Amazon to offer it for any less than someone else?

    Why isn't Walmart offering it for lower — they have no copies, it isn't a pre-order anymore, and they never really cared in the first place since so few of their customers are the base Buyer for Arrow LE to begin with so their PR exposure is minimal.

    Conspiracy theory say Walmart was a fake price to trap Amazon in the first place and Walmart was either planning on canceling the orders in the first place or since their warchest is massively bigger than Amazon's they get afford to take a small loss in order to bleed Amazon some or force it to take a huge PR hit.

    How many times in the recent past has WM jumped in with a short term price drop on some High Profile (Criterion, Arrow) release that isn't something their customers (or anyone else for that matter) even consider WALMART as a source thus forcing Amazon to match it then raised the WM price pretty quickly (we're so sorry it was a mistake). Very few Walmart order were ever taken, but that forced Amazon to not only sell those copies during the 'price error" but forced them to match ALL the preorders up to that point automatically. Walmart sells 10 copies of a Criterion for $10, but Amazon ends up selling several hundred+ copies at a financial loss. [I'd love it if some WM dweeb actually was thinking this deviously though I suspect it's just stupid luck]. WM takes a $100 loss, but Amazon ends up taking a several thousand dollar loss due to that Preorder guarantee

    From Walmart's standpoint they won on all fronts esp after the distribution was so screwed up (Intelligentsia Conspiracy Theory suggest WM helped maneuver that SNAFU) — Amazon was forced to cancel a huge number of orders and take yet another major PR hit among it's customers who still see Amazon as some sort of Shining Angel, take a monetery loss on those orders they had to fulfill, and give out large amts of Free Money as apologies.

    Apologies, my comment was an incomplete thought — I meant to say "why isn't Amazon offering it at $22.09 to people who ordered it at $22.09 as a pre-order and then had their orders cancelled? Is it because they don't want to sell it at that price point?"

  348. Mark VH

    No. I expect them to communicate with their customers that they are aware of the issues and are working to get to the bottom of it and understand customers’ concerns. They didn’t do that. That’s a failure.

    And it wasn’t just a “one-week delay.” People who preordered the title months ago had their orders cancelled and genuinely believed they were going to miss out. Regardless of whose fault it is, it’s Arrow’s responsibility to demonstrate that they understand that this is a problem and are working to try to get it figured out. It’s called customer service. Why is this so hard to grasp?

    It's not hard to grasp but it is questionable how much, if any, of this is on Arrow. I believe that Arrow's job as a company is produce a great disc/package and do all the work required to get that done and assure that they are offering their customers the best possible product they could put together. That is what they do. In terms of actually doing the replicating and physical assembly of the package and then distributing it…that falls into a lot of other hands.

    To me if anything was way off on this it was how quickly Amazon cancelled orders. That seemed a snap decision that is actually what resulted in an explosion of panic from buyers. Arrow did not do that. Was not responsible for that and were on vacation when it happened.

    If anything Amazon should have waited until Arrow returned from vacation to sort things out and ask what was happening. (If Arrow was even who they should have been asking…seems they should have been talking to their distribution centers) We all should have got one of those "It will take more time to determine a delivery date." notices that week rather than "Your order is cancelled and here is $5.00."

    Amazon is in the business of selling and shipping the product to customers…they should have handled it better. And for whatever it is worth, and I am not trying to play blame game here, they seemed to not want to be very forthcoming with it when I spoke to them. It was like pulling teeth to get some sort of explanation from them and they admitted to me it was a "glitch" on their end. They seemed not to want to admit it until they were forced to and then said yes, it was a mistake to cancel the orders. What pissed people off was Amazon dropped the price down into that $22.00 range and people went "Whee, now I'll order this it's a great deal!" and then Amazon quickly cancelled most orders and then a week later put the product back up at a higher price and said nothing and tried to go around their own pre-order price guarantee.

    That's crap service. That's a bad way to handle things. Arrow may have had issues determining what happened at all because once they are told the discs are shipped out, they are out of the loop. They are then in somebody else's hands. They were probably as caught off guard by the quick disappearance of the product as anybody else.

    Amazon and the retailers should have been the one's to be answering the questions of where the stuff was and why were orders cancelled. Arrow really is not responsible for that end. To me what it looks like here is Amazon saw an opportunity to cancel orders and claim "Oh, well there is no stock." and then put the product back up at a higher price and play dumb.

    Arrow should answer for what happened on The Big Knife but this seems like it really was not their issue. I think people are mad that Arrow went on vacation and really I honestly think it is not at all a problem that they did that. It is not any kind of emergency that The Apartment appears to be sold-out for a week and customers don't have discs. That is a very minor issue.

  349. Reggie W

    To me if anything was way off on this it was how quickly Amazon cancelled orders. That seemed a snap decision that is actually what resulted in an explosion of panic from buyers. Arrow did not do that. Was not responsible for that and were on vacation when it happened.

    If anything Amazon should have waited until Arrow returned from vacation to sort things out and ask what was happening. We all should have got one of those "It will take more time to determine a delivery date." notices that week rather than "Your order is cancelled and here is $5.00."

    That would be my take on it too. I can't see why Arrow would tell Amazon that they were no more to be had (causing Amazon to cancel all remaining orders) when they want to sell them even more than Amazon does. It seems to me that Amazon needed to wait and not cancel.

  350. TravisR

    That would be my take on it too. I can't see why Arrow would tell Amazon that they were no more to be had (causing Amazon to cancel all remaining orders) when they want to sell them even more than Amazon does. It seems to me that Amazon needed to wait and not cancel.

    Amazon wasn't the only retailer to cancel orders. I think all parties have some culpability here in which consumers were left to scrounge around for this title without much information as to the reasons behind their orders being cancelled.

  351. TravisR

    That would be my take on it too. I can't see why Arrow would tell Amazon that they were no more to be had (causing Amazon to cancel all remaining orders) when they want to sell them even more than Amazon does. It seems to me that Amazon needed to wait and not cancel.

    Yes, Amazon is 100% responsible for causing the panic. That was not on Arrow. I am certain Arrow did not tell Amazon, "That's it we are out of stock." either. It is not an emergency that people have to take time out of their vacation for to try to do detective work on where a shipment of discs have went. It seems the discs shipped out, so Arrow did nothing wrong…then somewhere somehow those discs went missing in a distribution warehouse. That's not on Arrow either.

    Had Amazon not pulled the "Your order is cancelled." thing there would not have been such an uproar. Notice most other places just listed "out of stock" or on backorder, Best Buy and Amazon now have their stock and are selling these. Bullmoose said they were trying to get them. I think the worst example of customer service is in this thread and it was what Todd said about Amazon brushing him off and saying there was nothing they could do…that's nonsense. They can reinstate his order and meet their pre-order price guarantee…if anybody is looking for a "lie" here it is in Todd's post and it is Amazon telling it.

  352. B-ROLL

    I must be a special case … (I've been told that often :drum:)

    View attachment 43017

    I Ordered two additional items and that order is still there ..

    The Order in question is the order at the top of the list (With the Xmas titles …) It has the same order number as the cancellation e-mail …
    [​IMG]

    Here is the cancellation email …

    Hello,

    We're contacting you about order #114-5937XXX-8500225 for the following item(s):

    The Apartment (Limited Edition) [Blu-ray]

    We're unable to fulfill your order for the item(s) listed above because they aren't available from the supplier any longer. As a result, we've cancelled them from your order and your original payment method won't be charged.

    We're sorry for any inconvenience or disappointment this may have caused. To help make up for the inconvenience, we've added a $5 promotional certificate to your account. This amount will automatically apply the next time you buy an eligible item shipped and sold by Amazon.com.

    We appreciate your business and hope to see you again soon.

    Sincerely,

    Customer Service
    Amazon.com

    Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

    I can only suspect that I was a Prime member when I placed the order and now I am not … I can't find the original print out that I made of the order either 🙁 …

    At this point I'm not going to waste my time over a few $ …

    Honestly, that's pretty weird and I do not understand why that would happen. I still have the cancelled order in my account. I don't know why Amazon would be erasing that history. At least you have the order number on the cancellation notice and they should have a record of your order.

  353. Robert Crawford

    Amazon wasn't the only retailer to cancel orders. I think all parties have some culpability here in which consumers were left to scrounge around for this title without much information as to the reasons behind their orders being cancelled.

    You're probably right that there's blame to be shared. As you point out, Amazon wasn't the only retailer to cancel which makes me wonder why the other retailers cancelled the orders too. It makes no sense that Arrow would tell the retailers that there were no more to be had so it seems to me that the retailers jumped the gun by cancelling orders. I'm assuming Arrow has never fake sold out of a title before so I doubt they made it up to create buzz on this title. At worst, they're 'guilty' of not telling retailers and consumers of what was going on. Amazon is the company not reinstating the previously cancelled orders that they could fill now.

  354. Robert Crawford

    Amazon wasn't the only retailer to cancel orders. I think all parties have some culpability here in which consumers were left to scrounge around for this title without much information as to the reasons behind their orders being cancelled.

    You're probably right that there's blame to be shared. As you point out, Amazon wasn't the only retailer to cancel which makes me wonder why the other retailers cancelled the orders too. It makes no sense that Arrow would tell the retailers that there were no more to be had so it seems to me that the retailers jumped the gun by cancelling orders. I'm assuming Arrow has never fake sold out of a title before so I doubt they made it up to create buzz on this title. At worst, they're 'guilty' of not telling retailers and consumers of what was going on. Amazon is the company not reinstating the previously cancelled orders that they could fill now.

  355. Todd Mattraw

    Apologies, my comment was an incomplete thought — I meant to say "why isn't Amazon offering it at $22.09 to people who ordered it at $22.09 as a pre-order and then had their orders cancelled? Is it because they don't want to sell it at that price point?"

    Many people who called and complained were eventually allowed to re-order for 22.09 (or 22.99) depending on what you ordered for initially. For some people it was a simple 'complaint' and CSR took care of it, for others it was more of an affair involving CSR/SUpervisor/Argue/More Supervisor/Threaten to cancel Prime and shop at WM/Huff and Puff/eventually get original price.
    I'd suggest calling normal daytime and weekday hours to get the 1st Line CSR and not middle of the night farm teams.

    Now many of these people also got $5/10/25 apology credits for the cancellation so they ended up getting it for quite a bit less than the original 22.09, but I won't comment further on the grey area involved with that.

  356. Todd Mattraw

    Apologies, my comment was an incomplete thought — I meant to say "why isn't Amazon offering it at $22.09 to people who ordered it at $22.09 as a pre-order and then had their orders cancelled? Is it because they don't want to sell it at that price point?"

    Many people who called and complained were eventually allowed to re-order for 22.09 (or 22.99) depending on what you ordered for initially. For some people it was a simple 'complaint' and CSR took care of it, for others it was more of an affair involving CSR/SUpervisor/Argue/More Supervisor/Threaten to cancel Prime and shop at WM/Huff and Puff/eventually get original price.
    I'd suggest calling normal daytime and weekday hours to get the 1st Line CSR and not middle of the night farm teams.

    Now many of these people also got $5/10/25 apology credits for the cancellation so they ended up getting it for quite a bit less than the original 22.09, but I won't comment further on the grey area involved with that.

  357. What is so hard to understand, I wonder, about the fact that Arrow LIED. They said both runs had sold out. They said this – it's here in this thread somewhere. They said they were going to talk to the rights' holders to see how to deal with it, and they were going to see if there was any stock left. Mixed messages and outright lies. You can love Arrow, but they are absolutely to blame. I have posited what happened and I believe I'm right – I believe they did not initially press the entire run because I believe they did not expect it to move any faster than anything else they release. I believe this because that's how it works with limited editions. Unless pre-orders are very, very strong, they press half the run, then press the other half. That is the only scenario that makes sense here and if it's correct then they should just own up to it, apologize, and move on. But whatever happened it certainly has to be on them ultimately. Amazon cancelled orders because they did not receive enough stock.

  358. What is so hard to understand, I wonder, about the fact that Arrow LIED. They said both runs had sold out. They said this – it's here in this thread somewhere. They said they were going to talk to the rights' holders to see how to deal with it, and they were going to see if there was any stock left. Mixed messages and outright lies. You can love Arrow, but they are absolutely to blame. I have posited what happened and I believe I'm right – I believe they did not initially press the entire run because I believe they did not expect it to move any faster than anything else they release. I believe this because that's how it works with limited editions. Unless pre-orders are very, very strong, they press half the run, then press the other half. That is the only scenario that makes sense here and if it's correct then they should just own up to it, apologize, and move on. But whatever happened it certainly has to be on them ultimately. Amazon cancelled orders because they did not receive enough stock.

  359. Robert Crawford

    Amazon wasn't the only retailer to cancel orders. I think all parties have some culpability here in which consumers were left to scrounge around for this title without much information as to the reasons behind their orders being cancelled.

    Exactly. I had orders cancelled by both Amazon and Deep Discount DVD. Both vendors issued me a credit when they cancelled the order ($5 by Amazon and $20 by DDD), so they both tried to make amends. I cannot see where there was any evil conspiracy here. So many people these days become outraged too easily and want to assign blame quickly. While it's unfortunate that this occurred, it's only a movie. My life will go on fine even though my orders were cancelled. I'm just sitting this one out until the inevitable non-limited edition gets released.

  360. Robert Crawford

    Amazon wasn't the only retailer to cancel orders. I think all parties have some culpability here in which consumers were left to scrounge around for this title without much information as to the reasons behind their orders being cancelled.

    Exactly. I had orders cancelled by both Amazon and Deep Discount DVD. Both vendors issued me a credit when they cancelled the order ($5 by Amazon and $20 by DDD), so they both tried to make amends. I cannot see where there was any evil conspiracy here. So many people these days become outraged too easily and want to assign blame quickly. While it's unfortunate that this occurred, it's only a movie. My life will go on fine even though my orders were cancelled. I'm just sitting this one out until the inevitable non-limited edition gets released.

  361. haineshisway

    What is so hard to understand, I wonder, about the fact that Arrow LIED. They said both runs had sold out. They said this – it's here in this thread somewhere.

    Maybe there's more but I found this one:

    AlexNH

    I just received this from Arrow via FB.

    Hi Alex, We didn't cancel anyone's order and we haven't drastically cut anyone's allocation of this item. We are sorry that you've missed out but as previously said, we shipped out Amazon's full allocation via our US distributor. This cancellation is an issue to question with the retailer although we do understand why you'd want to check with us as well. We understand that a lot of customers have missed out and have been left disappointed and we are therefore looking into what we can do to rectify things from our end and could well have a statement/update for you all over the next week or so. Thank you for your understanding. AV

    That response sounds like Arrrow sent their copies to Amazon, etc. Maybe Arrow only sent a portion of them but based on the fact that more got there within a week (which was a holiday week to boot), it seems like they were in transit and Amazon and other retailers just cancelled orders. Even if Arrow didn't ship enough to meet the initial orders, Amazon shouldn't have cancelled the existing orders when more copies were there in a week.

  362. TravisR

    Maybe there's more but I found this one:
    That response sounds like Arrrow sent their copies to Amazon, etc. Maybe Arrow only sent a portion of them but based on the fact that more got there within a week (which was a holiday week to boot), it seems like they were in transit and Amazon and other retailers just cancelled orders. Even if Arrow didn't ship enough to meet the initial orders, Amazon shouldn't have cancelled the existing orders when more copies were there in a week.

    IF Amazon had advised there would be yet another delay in the shipment … ("you can cancel if you want by …") I would have been fine with that

    The fact they just cancelled that part of the order bothers me more … the film is older than I am … I could have waited for the shipment to come without having to jump through hoops 🙁

  363. MarkA

    They wouldn't match my old price ($22) and I had to pay $34…but luckily I had a gift card from Christmas so I just bit the bullet.

    If you have an original order and cancellation email — I'd call again and talk with a supervisor level. More than worth it at $34, but no reason to waste $12 of your Gift Card esp if you weren't one of the customers they gave a $10+ apology to

  364. MarkA

    They wouldn't match my old price ($22) and I had to pay $34…but luckily I had a gift card from Christmas so I just bit the bullet.

    If you have an original order and cancellation email — I'd call again and talk with a supervisor level. More than worth it at $34, but no reason to waste $12 of your Gift Card esp if you weren't one of the customers they gave a $10+ apology to

  365. I ordered again from Amazon at the $30 less the $5 credit for the cancelled order. It has shipped and is due to arrive Tuesday. Prior to the blu ray becoming available again I had also called complaining that I missed out on getting the set locally because they cancelled so late and got additional credit for that.

  366. I ordered again from Amazon at the $30 less the $5 credit for the cancelled order. It has shipped and is due to arrive Tuesday. Prior to the blu ray becoming available again I had also called complaining that I missed out on getting the set locally because they cancelled so late and got additional credit for that.

  367. Mark Booth

    Has anyone else actually watched the film and noticed the two instances of the film shifting sideways (abruptly) in the gate during the apparent transfer to digital?

    Mark

    I have and I did not notice. Do you have the time of those instances? I want to check it out. Thanks!

  368. Mark Booth

    Has anyone else actually watched the film and noticed the two instances of the film shifting sideways (abruptly) in the gate during the apparent transfer to digital?

    Mark

    I have and I did not notice. Do you have the time of those instances? I want to check it out. Thanks!

  369. I ordered from Amazon U.K. after Amazon.com cancelled my Oct. 11 pre-order. After it was relisted on Amazon.com I expressed my unhappiness in an online chat with customer service and they credited my account with the difference between the $22.99 U.S. price and the converted US$ British pound price.

  370. I ordered from Amazon U.K. after Amazon.com cancelled my Oct. 11 pre-order. After it was relisted on Amazon.com I expressed my unhappiness in an online chat with customer service and they credited my account with the difference between the $22.99 U.S. price and the converted US$ British pound price.

  371. KPmusmag

    I have and I did not notice. Do you have the time of those instances? I want to check it out. Thanks!

    I'll have to make note of it when I rewatch the film. I was too busy enjoying the film to pause and check the time.

    Mark

  372. KPmusmag

    I have and I did not notice. Do you have the time of those instances? I want to check it out. Thanks!

    I'll have to make note of it when I rewatch the film. I was too busy enjoying the film to pause and check the time.

    Mark

  373. Mark Booth

    Has anyone else actually watched the film and noticed the two instances of the film shifting sideways (abruptly) in the gate during the apparent transfer to digital?

    Mark

    KPmusmag

    I have and I did not notice. Do you have the time of those instances? I want to check it out. Thanks!

    I didn't notice it either.

  374. Mark Booth

    Has anyone else actually watched the film and noticed the two instances of the film shifting sideways (abruptly) in the gate during the apparent transfer to digital?

    Mark

    KPmusmag

    I have and I did not notice. Do you have the time of those instances? I want to check it out. Thanks!

    I didn't notice it either.

  375. As I await my copy from U.K. Amazon to arrive, I can understand in retrospect why I took that route because I genuinely felt at that pitch fever moment there was only a small stack of the limited edition left. Now it seems there's a bunch of copies around to fulfill the canceled, but is it more or less sold out, given the pre-orders?

  376. haineshisway

    What is so hard to understand, I wonder, about the fact that Arrow LIED. They said both runs had sold out. They said this – it's here in this thread somewhere. They said they were going to talk to the rights' holders to see how to deal with it, and they were going to see if there was any stock left. Mixed messages and outright lies. You can love Arrow, but they are absolutely to blame. I have posited what happened and I believe I'm right – I believe they did not initially press the entire run because I believe they did not expect it to move any faster than anything else they release. I believe this because that's how it works with limited editions. Unless pre-orders are very, very strong, they press half the run, then press the other half. That is the only scenario that makes sense here and if it's correct then they should just own up to it, apologize, and move on. But whatever happened it certainly has to be on them ultimately. Amazon cancelled orders because they did not receive enough stock.

    You seem to have missed the part about how this disc did not actually move faster than any other release. It did not actually sell out. There was no huge surge of demand for this title. I expect that it received around the same number of preorders that any other black-and-white catalog title from the 1960s would move in today's market, which is probably in the hundreds, certainly not 6,000.

    Arrow shipped their stock to their distributor. Perhaps they pressed the whole run of 6,000 copies or perhaps they didn't, but I'm sure there were more than enough copies available for everyone who ordered. The failure seems to be that the distributor didn't get those copies to retailers on time, and some of the retailers (notably Amazon) erroneously listed the disc as "Sold Out" and canceled orders. Thus we have a situation where, even though Arrow provided enough stock to satisfy demand, its delivery was delayed and the biggest retailer channel decided not to honor valid orders.

    The biggest crime Arrow seems to have perpetrated in all this is scheduling the disc (which they had absolutely no reason to expect would be in some huge immediate demand – and in fact was not) for release during a holiday week when their offices were closed, and then didn't have enough staff available to clear up the matter and communicate the issue clearly to customers. Is that a failing on Arrow's part? Yes, but its impact has been wildly blown out of proportion in this thread.

    Everybody needs to take a breath and calm down. Stock is available now. The disc is not sold out. Anyone whose order was canceled can reorder now, and worst case may have to deal with the minor hassle of complaining to Amazon about honoring the original preorder price.

    If that's not good enough, or if the LE actually does somehow sell out and cause people to miss out on it, a non-LE version of the same disc in a regular keepcase without the book is certain to be released in the future, probably within the year.

    This is not a crisis. Everything will work out eventually. In my experience, Arrow is a good and reputable company that treats its customers well.

  377. JoshZ

    This is not a crisis. Everything will work out eventually. In my experience, Arrow is a good and reputable company that treats its customers well.

    You know you're talking to film/HT enthusiasts.:) In seriousness, it's an inconvenience not a crisis.

  378. Robert Crawford

    In seriousness, it's an inconvenience not a crisis.

    Completely agree.

    But, like I said earlier, Arrow isn't selling this title (or any of their others) as essential goods. They're selling them as luxury products that aren't necessities, and it's not necessary to purchase the Arrow disc to be able to see this film. Companies that sell products that their audience merely wants (as opposed to needs), particularly when those products are available through other vendors (you can buy The Apartment on BD from MGM/Fox for about $10, or rent it on iTunes/Vudu for about $4), needs to take into account that if they do a poor job, people will go elsewhere.

    I just do not understand a company that will schedule a major release and then specifically make a point of being closed and unreachable when that release date comes. That doesn't give me faith in the company or the product. As I've said before, I have yet to add an Arrow title to my collection. I didn't preorder this one but it was something I was eyeing. So I didn't really have an impression of Arrow before this. Now, my impression is that if I order a title of theirs, I may get it late or may not get it at all, that it may be a hassle, and that the company will not take steps to assist in the event of a problem and does not appear to stand behind its product.

    As an example, I know with Warner that if I have a problem with a disc, even one I bought ten years ago, I can email them and they will make it right. If Arrow cannot even show up to the office to ensure that their product is released on time, how can I have faith that they'd stand behind that product in two, five or ten years, when they don't even care enough to make sure it's going out right?

    The margins for these boutique labels is pretty small. They can't afford to be losing customers like me that support those labels. A lot of this could have been made up for with some quality customer service. I've bought limited editions before from other labels that had experienced delays, and those other labels were all decent enough to keep the customer informed as to what was happening. It's not really the problem so much as how you go about dealing with it.

    And I'm really stuck on two exchanges that were shared in this thread, one between Arrow and the customer, the other from Bullmoose and the customer. Bullmoose is a small New England retailer with a reputation for providing excellent customer service and really caring about their products and customers. Bullmoose told their customers that they had originally ordered X number of copies, but that at the last minute, Arrow drastically cut their allotment and only shipped out a small percentage of what they had ordered. Arrow told the customer that they didn't cut anyone's allotment, that every retailer got the exact number of copies they had been promised, and it was the retailer's fault for selling copies that they knew in advance they weren't going to get. Which one of those responses seems more believable? That a retailer got caught by surprise when the label cut the number of copies they were receiving at the last moment? Or that the label sent out everything out as promised, and that the problem is that the retailers are lying and took orders they knew they could never fill? Both of those things can't be true at the same time. I don't think Bullmoose is lying.

  379. Josh Steinberg

    And I'm really stuck on two exchanges that were shared in this thread, one between Arrow and the customer, the other from Bullmoose and the customer. Bullmoose is a small New England retailer with a reputation for providing excellent customer service and really caring about their products and customers. Bullmoose told their customers that they had originally ordered X number of copies, but that at the last minute, Arrow drastically cut their allotment and only shipped out a small percentage of what they had ordered. Arrow told the customer that they didn't cut anyone's allotment, that every retailer got the exact number of copies they had been promised, and it was the retailer's fault for selling copies that they knew in advance they weren't going to get. Which one of those responses seems more believable? That a retailer got caught by surprise when the label cut the number of copies they were receiving at the last moment? Or that the label sent out everything out as promised, and that the problem is that the retailers are lying and took orders they knew they could never fill? Both of those things can't be true at the same time. I don't think Bullmoose is lying.

    Option 1 — Arrow cut their allotment to every retailer from XX to YY and lied that they didn't. If they just cut BM allotment to give it to someone else then where did they end up going? If they cut every retailers by 90-100%, why, and where did the unsold items end up?

    Option 2 — Arrow didn't cut their allotment and BM lied because the received XX and sold far too many in preorder so they had to cancel order. I don't believe BM would intentional lie to their loyal customers

    Option 3 — Arrow didn't cut their allotment — in their records BM ordered XX and XX were supposed to be sent to BM from the Distribution/Production facility/Warehouse, and Arrow got notification that the Warehouse shipped XX. BM received YY from the Warehouse(s), Arrow told them they had shipped as many as they were alloted, so BM assumed ARROW has slashed their allotment.
    In actually only of the deliveries were actually shipped from the warehouse due to some snafu — boxes from teh orders were listed as being on the trucks to all the Retailers, but were sitting on the dock waiting to be loaded. Arrow's records show all orders were fulfilled, the Warehouse thinks all their orders were shipped/delivered when Arrow called (or didn't) to double check why all retailers were calling about missing items, the retailers are stuck with 90%+ of unfulfilled orders with Arrow saying all 3K items were already accounted for and there weren't any more in reserve so the retailers prematurely cancel unfulfilled orders after Arrow says there just aren't any more to replace stock. Nobody is lying, but everybody to some degree messed up

    1) The Warehouse screwed up by not shipping the correct boxes to the correct retailers and relying on their automated systems to confirm shipment instead of walking down to the dock to manually check.

    2) Arrow didn't really try to follow up to find out why EVERY RETAILER was telling them them the same thing even though their records either computer automated, assuming that the Warehouse was correct, and not pressing the Warehouse to quadruple check. ARROW senior staff was on vacation and a 4th level temp staffer without much authority or personal pride in their work didn't want to go the 3rd step

    3) The retailers prematurely canceled orders on Day 1 based on ARROWs incorrect information rather than putting orders on hold declaring it 'Delayed orders due to unforseen circs due to Holidays, we're not sure what's going on. , but give us a few days max to find out what's going on"

    Option 3b — the boxes weren't sitting unshipped in the warehouse/truck/docked marked as shipped, but a Warehouse employee loaded 95% the Limited Edition into his personal van, marked them as shipped to the end retailers, then either flipped them to a group of resellers for a Piece of the Action or waited for the panic to start then start selling them on Ebay.
    Unlikely though wouldn't be the first time. 2500 items at $100 apiece split 4 ways is a small but enticing couple weeks work. "Warehouse" security reviewed the tapes and figured out who pilfered the boxes, tracked down the culprit, repossessed the evidence and shipped the remaining items to Retailers this week. Blame 1/2/3 above still apply

  380. David, I think the distributor-warehouse screwup is most likely, myself. I think we're pretty much in agreement on what the most likely options are.

    The thing is, Arrow chooses who will distribute their product and hires them to do the job. So that still leaves this whole thing as Arrow's responsibility, in my book.

    I once worked for a boutique label. We had a distributor. We actually had several companies that were wooing us to do that work. Picking a distributor isn't an accident or something that happens by default; it's a business decision that's a big part of your business.

    So whether Arrow made the mistake themselves, or whether a company that Arrow subcontacted with made it, I still find it much more likely that the error is with Arrow and their partners. The alternative is that Arrow did everything right, and then every single retailer screwed up and lied to their customers while they were at it. If the problem was only with one retailer, I could believe it. But it's been a problem with everyone.

  381. Josh Steinberg

    And I'm really stuck on two exchanges that were shared in this thread, one between Arrow and the customer, the other from Bullmoose and the customer. Bullmoose is a small New England retailer with a reputation for providing excellent customer service and really caring about their products and customers. Bullmoose told their customers that they had originally ordered X number of copies, but that at the last minute, Arrow drastically cut their allotment and only shipped out a small percentage of what they had ordered. Arrow told the customer that they didn't cut anyone's allotment, that every retailer got the exact number of copies they had been promised, and it was the retailer's fault for selling copies that they knew in advance they weren't going to get. Which one of those responses seems more believable? That a retailer got caught by surprise when the label cut the number of copies they were receiving at the last moment? Or that the label sent out everything out as promised, and that the problem is that the retailers are lying and took orders they knew they could never fill? Both of those things can't be true at the same time. I don't think Bullmoose is lying.

    Consider the possibility that when Bullmoose says "Arrow drastically cut the allotment," what they really mean is that Arrow's distributor cut the allotment, not necessarily Arrow themselves. The Arrow spokesman may not have been in the loop with what problems their distributor was having. From Arrow's perspective, they sent out all the discs they were supposed to and didn't cut anyone's allotment. The problems happened somewhere in the distribution chain between Arrow and the retailers, with neither end getting the full story.

    As I mentioned earlier in this thread, I have watched Arrow releases for a long time, and their U.S. release dates routinely get pushed back at the last minute. I believe they've had recurring problems with their North American distributor. This disc probably should have been rescheduled for January, but the label may have tried to hold firm to a late December release in order to keep it on the books for 2017. Ultimately, the distributor couldn't follow through with that.

    Nobody at Arrow could have possibly expected this disc to be an immediate hot seller (which, again, it actually wasn't). If they had believed it to potentially be a major revenue generator, they never would have scheduled it for the day after Christmas, which is traditionally one of the slowest days for retail the whole year. That date is a last-minute dropping ground for product that needs to be on the books for the calendar year.

    [Edit: I was writing this at the same time as the response that got posted immediately before it.]

  382. JoshZ

    Consider the possibility that when Bullmoose says "Arrow drastically cut the allotment," what they really mean is that Arrow's distributor cut the allotment, not necessarily Arrow themselves. The Arrow spokesman may not have been in the loop with what problems their distributor was having.

    To me, this falls on Arrow, because they're still responsible for what their subcontractors do in their name. If the lights had been on and had someone been home, perhaps this could have been prevented.

  383. David Norman

    If you have an original order and cancellation email — I'd call again and talk with a supervisor level. More than worth it at $34, but no reason to waste $12 of your Gift Card esp if you weren't one of the customers they gave a $10+ apology to

    David Norman

    If you have an original order and cancellation email — I'd call again and talk with a supervisor level. More than worth it at $34, but no reason to waste $12 of your Gift Card esp if you weren't one of the customers they gave a $10+ apology to

    I looked back at the cancellation email and they had given me a $5 credit, so at least that was something.

  384. According to their own website
    http://www.arrowvideo.com/news/arrow-academy-usa-release-calendar/808
    The original US release date was December 12, 2017

    Here's a list of all of our released/announced titles in the Arrow Academy catalogue to date. We'll be updating regularly, as and when new releases are revealed.

    Sacha Guitry: Four Films 1936-1938 [Dual Format] 6 March 2018
    Jean-Luc Godard + Jean-Pierre Gorin: Five Films, 1968-1971 [Dual Format] 6 February 2018
    Viva l'Italia [Blu-ray] 30 January 2018
    Viva l'Italia [DVD] 30 January 2018
    The Witches [Blu-ray] 9 January 2018
    The Witches [DVD] 9 January 2018
    The Apartment [Blu-ray] 12 December 2017
    Zoology [Blu-ray] 14 November 2017
    Zoology [DVD] 14 November 2017
    Voice Of The Moon [Dual Format] 31 October 2017
    The Legend Of The Holy Drinker 26 September 2017
    The Big Knife [Blu-ray] 12 September 2017
    The Love Of A Woman [Dual Format] 22 August 2017
    The Taisho Trilogy [Dual Format] 8 August 2017
    Terror in Texas Town [Blu-ray] 11 July 2017
    Spotlight On A Murderer [Dual Format] 30 May 2017
    The Jacques Rivette Collection [Dual Format] 23 May 2017
    Kiju Yoshida: Love + Anarchism [Dual Format] 9 May 2017
    Three Brothers [Dual Format] 25 April 2017
    The Assassin [Dual Format] 18 April 2017
    Cinema Paradiso [Blu-ray] 21 March 2017
    Cinema Paradiso [DVD] 21 March 2017
    Cinema Paradiso [Barnes & Noble Blu-ray Exclusive] 14 March 2017
    The Creeping Garden [Dual Format] 14 March 2017
    Story of Sin [Dual Format] 14 March 2017
    Property is No Longer a Theft [Dual Format] 7 March 2017
    Ludwig [Dual Format Limited Edition] 7 March 2017

    View attachment 43038

    I received two shipping delay notices … the 12/26 US shipping date was established towards the end and Arrow (Academy) had already established their company vacation and could doubtfully be able to tell employees Xmas is cancelled you have to work…

    Ideally, someone should have been "volunteered" to make sure the release went smooth … but that business decision was not made …

    I can't help but suspect that seasonal warehouse workers would not have been overjoyed to not spend Xmas with their families so they could assist with something for a job that would have been essentially over circa December 24 …

  385. Josh Steinberg

    So why not bump the release to 1/2 or 1/9 instead of 12/29? The product is still delayed, but this way they're not relying on things going well without any oversight.

    My best guess … Fiscal/budgetary reasons

    I worked for a hotel management company that was building a new hotel. Due to construction delays the hotel was not ready by it's original opening date. They had to "open" the hotel before December 31. They "rented": four rooms to management on 12/30 … then closed the hotel and then finished building it …

    My job entailed sending revenue figures for the locations of the company I worked for in our area . I would send them via a data terminals that could send messages to other terminals in the system. These figures were sent to the home office which had such a terminal .

    When I received the the call with "figures". I told them "I heard you guys couldn't even open" . He explained the situation to me … Rooms Rented 4 Complimentary Rooms: 4 Total Room Revenue $0 Total Food Revenue $0 Total Revenue $0 Average Daily Rate $0

  386. MarkA

    I looked back at the cancellation email and they had given me a $5 credit, so at least that was something.

    When the price was 29.99 that would have made a difference, but if it's back to 49.95 now that every other online retailer they price match, I'd still call a couple times while it's in stock and try to get the to get the price back to mid 20's ($30+ $5 apology would be an OK exchange since it would be close the price you ordered at).

    Josh Steinberg

    David, I think the distributor-warehouse screwup is most likely, myself. I think we're pretty much in agreement on what the most likely options are.

    T.

    I think it's pretty obvious that I think Option 3 is the most likely and something at the delivery stage got fouled up. ARROW is ultimately indirectly responsible for their contractor, but directly responsible b/c of their poor response of the issue afterwards (again it's not the 1st time so they should have it worked out by now) even if Option 4 happened. I still don't think the retailers are completely off the hook for canceling order so quickly, but

  387. Peter Keller

    I was able to order the disc at $29.99 at around 12 noon today. So far no cancellation notice yet. And expecting delivery this Sunday or Monday. I’ll post an update here.

    Received my disc today this afternoon and the picture, sounds, the book, everything else are all great! Get it if you are able to!

    *Ordered through Amazon

  388. David Norman

    When the price was 29.99 that would have made a difference, but if it's back to 49.95 now that every other online retailer they price match, I'd still call a couple times while it's in stock and try to get the to get the price back to mid 20's ($30+ $5 apology would be an OK exchange since it would be close the price you ordered at).

    Glad I got it for $29.95 on 1/5.

  389. Jonathan Perregaux

    I just got my (highly refrigerated) copy today. I look forward to checking this out. Next up from Arrow: Cat O' Nine Tails by Dario Argento.

    I have the Blue Underground BD version of Cat O' Nine Tails so I think I am going to pass on the Arrow version.

  390. Cleaning out my cubicle at work today, I found a box of Celestial Seasonings tea bags from 2006 (lol) that I just might dump in the nearby harbor. Ah, to inhale deeply from an entire box of tea bags and smell literally nothing at all whatsoever.

  391. Cleaning out my cubicle at work today, I found a box of Celestial Seasonings tea bags from 2006 (lol) that I just might dump in the nearby harbor. Ah, to inhale deeply from an entire box of tea bags and smell literally nothing at all whatsoever.

  392. Cleaning out my cubicle at work today, I found a box of Celestial Seasonings tea bags from 2006 (lol) that I just might dump in the nearby harbor. Ah, to inhale deeply from an entire box of tea bags and smell literally nothing at all whatsoever.

  393. Cleaning out my cubicle at work today, I found a box of Celestial Seasonings tea bags from 2006 (lol) that I just might dump in the nearby harbor. Ah, to inhale deeply from an entire box of tea bags and smell literally nothing at all whatsoever.

  394. Cleaning out my cubicle at work today, I found a box of Celestial Seasonings tea bags from 2006 (lol) that I just might dump in the nearby harbor. Ah, to inhale deeply from an entire box of tea bags and smell literally nothing at all whatsoever.

  395. Cleaning out my cubicle at work today, I found a box of Celestial Seasonings tea bags from 2006 (lol) that I just might dump in the nearby harbor. Ah, to inhale deeply from an entire box of tea bags and smell literally nothing at all whatsoever.

  396. I finally received a reply to my email to Arrow. Anthony apologized for any inconvenience and then promptly blamed everyone else (Amazon and distributors). He also mentioned Arrow will be releasing a statement in about a week. I strongly suspect the statement will be the announcement of the standard edition Blu-ray.

    Mark