SVS has announced an update to its Customer Bill of Rights to ensure that owners will always pay the lowest price possible. If a product goes on sale for lower than the purchase price within 60 days, SVS will automatically refund the difference to the customer’s credit card or original payment method without requiring any notification from the customer.
SVS says that the Customer Bill of Rights is both a guarantees and benefits package that makes it “easy, risk-free and rewarding” to be a lifelong SVS owner. The list of policies can be reviewed in full here and includes a 45 Day risk-free in-home trial, fast & free shipping and returns, a 5-Year unconditional warranty, a 1-year trade-up policy, pre- and post-purchase SVS sound experts support and more.
Also included in the SVS Customer Bill of Rights is a direct line to SVS President Gary Yacoubian, who answers every email and offers this comment on why the new 60-Day Guaranteed Price Protection with Automatic Refunds was put into place.
“All too often in the audio industry, people feel abandoned by frequent discounting, which makes it impossible to know the best time to purchase,” said Yacoubian. “We created the SVS Customer Bill of Rights to make sure anyone considering SVS knows they can choose our speakers, subwoofers and accessories with absolutely no risk, and if there is a sale price, we’ll automatically refund the difference. Frankly, it’s just the right thing to do.”
The new 60-Day Guaranteed Price Protection with Automatic Refunds Policy goes into effect immediately and customers will start to receive notifications within the next few months. For more information, visit SVS or follow on social media.