Now I remember why I canceled my membership with the Disney Movie Club
Try calling their customer service number. You go through an obstacle course of automated prompts and none of them immediately get you to a live customer support agent.
I had to call twice to find a way to trick the automated prompts, or at least, find the right set of prompts to get me to someone.
I believe I selected “billing issues” and just let them play out all the possible phone press options before they finally gave me the opportunity to press “0” for customer support.
Then there was a 10-minute wait for an agent. I decided to have DMC call me back and left my phone number.
DMC called back 20 minutes later. An overly happy cast member was on the other end.
I told the cast member that I heard that THE BLACK HOLE was being replaced.
He put my order in. Said there was no need to return the bad version.
He then tried to sell me a copy of the live-action, THE LION KING with a lithograph. I politely declined.
So, if you want to endure the hassle of getting through to them on the phone, I would urge you to do so.
Perhaps there was an easier way to get this done.