The above photo (which you can enlarge by clicking on it) says it all.
I have been an Amazon Prime member since the program began. I order thousands of dollars worth of merchandise from them each year. I also work for the Postal Service and handle their packages. You may say that I have seen it all when it comes to this company.
One thing that I can say for sure — they don’t give a shit about properly packaging items. Without saying more than I should, I will keep it to just my personal concerns — and that is the fact that they will stuff a huge box, comingling large and fragile items together without batting an eye.
To throw two Blu-ray/4k titles in the same box as two 15lb. bags of dog food and a case of canned items? What the hell were they thinking?
And this is not the first time this has happened. I complained to Amazon two months ago when they did the exact same thing with the last pet food shipment they sent me. I was assured by customer service that this kind of thing would never happen again — and guess what — it did!
So, I am kind of wondering how many of you are getting the same kind of packaging mistreatment from Amazon?
I have already told the company that the next time this happens I will cancel my Amazon account and go through someone else — no matter what the personal inconvenience it will make for me.
Plastic? I'm surprised.one-size-fits-all plastic envelope.
Everything from Amazon comes in recycled and recyclable cardboard here in the UK....
I thought Amazon would be more environmentally friendly all over the world? - or is it only places where they feel they have to..?
- Jun 14, 2006
- Real Name
I have had wet and damp packages but no damage to goods. With replacements, Amazon does not require me to return goods but will I be made pay the sales tax again or get a credit for the faulty item tax? I don't know but business like Amazon are being forced to collect tax on behalf of our government and remit the funds on my behalf!!!!! Amazon does not want this and we know how they feel about charging sales tax on domestic US sales and gone to court about same and lost.
My discs used to come in padded yellow envelopes, but my last one came in this type of package. Amazon will occasionally package my discs with other items if I have ordered something else, but I cannot recall having a disc package ever damaged by the way they packaged it.
Same here!My discs used to come in padded yellow envelopes, but my last one came in this type of package. Amazon will occasionally package my discs with other items if I have ordered something else, but I cannot recall having a disc package ever damaged by the way they packaged it.
However, I routinely buy $50 MSRP hardcover books and they use a bubble wrap envelope for those too. They almost all arrived damaged to varying degrees (from small dings on the corner that I can live with to flat out smashed). I complain, they tell me how they're going to take care of it & not use bubble envelopes for my orders any more and then the next one arrives in a bubble wrap envelope. I even make the offer to pay more money if they'd just use a box for my books (which is a ridiculous suggestion just to get an undamaged product but I'd be willing to do it) but that would be basically be admitting that the envelopes are crap so that will never happen.
- Dec 20, 1999
- Real Name
- Peter Apruzzese
I just received an order containing heavy NiCad batteries for some outdoor power tools and they just stuck the inner box containing the batteries into a big box with one air bag. It was so poorly packed the UPS driver had marked it "check for damage" before he handed it to me. Luckily, nothing was broken but it could easily have split open and lost the contents.
- Mar 16, 1999
My set arrived in the plastic bubble wrap bag as shown in the photo above in post 5. The set arrived with a broken hub and a dog eared corner on the booklet. This damage I believe was on Kino Lorber and could be issues when the set was assembled. I asked Amazon for a replacement and asked for a box and they didn’t use a box! The replacement set arrived in the same plastic bubble wrap bag. The new set had a slightly crushed box but the discs were ok. So I swapped the Outer box of the Outer Limits set from the first set.
It seems other posters in the thread got their sets from Kino Lorber direct and they shipped in a box with the set properly protected.
My recent dvd and Blu ray purchases have arrive from Amazon in the yellow padded paper envelopes. I do recall the earlier days when they used boxes and had the small airbags inside but those didn’t do much to cushion the contents.they just used one airbag and it wasn’t enough to hold everything in place.
It seems the skimping on packaging might be due, and it’s my own speculation, as a time saver to meet the crush of time limits to get packages out the same day or in two days. It must be faster to stuff an envelope and takes less space then bulky boxes in the Amazon fullfillment facilities. (Maybe the price we pay for instant gratification)
I’d prefer they take the time to use a box and place sufficient packing materials. But I can see that being a possible downside as it costs more and might be environmentally not as good. More landfill filled with packing materials.
In the end, I wish they’d use better ways to ship stuff. In Ron’s case above, they could have packed the Blu rays in a padded envelope at least to protect them. For me I wished they’d better protect the contents, use a box, add some bubbles inside to cushion stuff. Go back to those early days of shrink wrapping the contents into a piece of card board before inserting it in a box. That actually worked well.
But I suppose the returns they get for damaged goods is part of the cost of doing business. I don’t know if we as a group can band together and push them to change. Take Jeff Bezos to face questioning by Congress!