How badly does Amazon package your Blu-ray and 4k discs?

So, I am kind of wondering how many of you are getting the same kind of packaging mistreatment from Amazon? 3 Stars

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The above photo (which you can enlarge by clicking on it) says it all.

I have been an Amazon Prime member since the program began. I order thousands of dollars worth of merchandise from them each year. I also work for the Postal Service and handle their packages. You may say that I have seen it all when it comes to this company.

One thing that I can say for sure — they don’t give a shit about properly packaging items. Without saying more than I should, I will keep it to just my personal concerns — and that is the fact that they will stuff a huge box, comingling large and fragile items together without batting an eye.

To throw two Blu-ray/4k titles in the same box as two 15lb. bags of dog food and a case of canned items? What the hell were they thinking?

And this is not the first time this has happened. I complained to Amazon two months ago when they did the exact same thing with the last pet food shipment they sent me. I was assured by customer service that this kind of thing would never happen again — and guess what — it did!

So, I am kind of wondering how many of you are getting the same kind of packaging mistreatment from Amazon?

I have already told the company that the next time this happens I will cancel my Amazon account and go through someone else — no matter what the personal inconvenience it will make for me.​

Published by

Ronald Epstein

administrator

199 Comments

  1. I generally order pretty much only discs, so I don’t have the issue of other products being mixed in, however the packaging material they use is very minimal and quite frequently falling apart on delivery. I’m just lucky that the discs themselves aren’t damaged.

  2. Blimpoy06

    one-size-fits-all plastic envelope.

    Plastic? I'm surprised.
    Everything from Amazon comes in recycled and recyclable cardboard here in the UK….

    I thought Amazon would be more environmentally friendly all over the world? – or is it only places where they feel they have to..?

  3. They once put my Yellow Submarine blu-ray in the same box as an Epson Workforce 11×17 scanner/printer. It came in a coffin-sized box, and the blu-ray was just floating around in the box with this HUGE scanner. There was also no packing material inside the box to keep the scanner from shifting around. The blu-ray wasn't damaged, which was really amazing.

  4. I too have reservations about Amazon packaging, particularly form the UK arm. I have many a package rewrapped by local customs or post office. However, there have been invoices missing, discs missing and I have had to get a replacement which is willingly given. I try to tell them. When you have ends that are tucked in then it can come open at either end, perhaps a shock of something heavy dumped on it or some person can quickly slip the flap out and take a disc or two. Not happy. What could be costly in the future for me from July 1 2018 is that my country(after a delay of 12 months) is bringing a sales tax on imported items from $1 upwards(10%) and that is going to be complicated. Until now for a number of years it has been Free into store to A$1000. Now it will also include 10% on delivery as well, an unfair situation. We would be, thus, punished for buying stuff unobtainable here or in special editions or blu ray in my country. A major retailer pushed and pushed for it. He is not clean taxwise as my late sister found out as an accountant at his HQ and was promptly fired. He has some stores off shore including Slovenia. So there it is.

    I have had wet and damp packages but no damage to goods. With replacements, Amazon does not require me to return goods but will I be made pay the sales tax again or get a credit for the faulty item tax? I don't know but business like Amazon are being forced to collect tax on behalf of our government and remit the funds on my behalf!!!!! Amazon does not want this and we know how they feel about charging sales tax on domestic US sales and gone to court about same and lost.

  5. Blimpoy06

    My Criterion blu-ray of Being There arrived in this package.
    View attachment 45433

    My discs used to come in padded yellow envelopes, but my last one came in this type of package. Amazon will occasionally package my discs with other items if I have ordered something else, but I cannot recall having a disc package ever damaged by the way they packaged it.

  6. Scott Merryfield

    My discs used to come in padded yellow envelopes, but my last one came in this type of package. Amazon will occasionally package my discs with other items if I have ordered something else, but I cannot recall having a disc package ever damaged by the way they packaged it.

    Same here!

  7. I have had the most trouble since they started shipping discs in those cheap bubbled paper envelopes. I would say I have about a 40% return rate on damaged product. When they ship in boxes with proper packing, I have seen very little, if no damage. They have kindly changed all of my shipping to UPS, since I have reported more issues with damage and late delivery by the USPS. If I thought I could get them to change to box-only, I would.

  8. I receive 2-3 deliveries from Amazon weekly….blu-rays, health and beauty items, etc, along with the occasional large electronics item. Usually, if multiple items ship I'll get the small Amazon box with it all in there with the little air cushion packaging material inside. A single blu ray used to come in the brown padded envelope, now they're using the white/blue plastic bags shown above. I've never received anything damaged in all the years I've been a member.

  9. I only get cheap bubble wrap envelopes (both the paper and plastic kind) for Blu-rays now. They haven't been damaged and I'm not that precious about the condition of a box so I don't really mind them using bubble wrap envelopes for them.

    However, I routinely buy $50 MSRP hardcover books and they use a bubble wrap envelope for those too. They almost all arrived damaged to varying degrees (from small dings on the corner that I can live with to flat out smashed). I complain, they tell me how they're going to take care of it & not use bubble envelopes for my orders any more and then the next one arrives in a bubble wrap envelope. I even make the offer to pay more money if they'd just use a box for my books (which is a ridiculous suggestion just to get an undamaged product but I'd be willing to do it) but that would be basically be admitting that the envelopes are crap so that will never happen.

  10. I've been pretty lucky overall here in Texas, but we've had a few "WTF" moments. My wife ordered some padded mats for the kitchen to stand on while she's cooking, and they shipped a 8' long one folded in half, so it arrived with an ugly permanent crease. Customer service usually takes care of it – but I agree that their packaging has gone downhill in the past couple of years.

  11. I remember the days – and hope they return – when a heavy book or DVD/Blu-ray set would get plastic-wrapped to an oversize piece of corrugated, then that would be packed into a larger box with lots of air pillows. Now, they just toss the set into a too-large cardboard box with only one or two air pillows which lets the contents slip and slide their way across the country. Single disc orders have been coming either wrapped in a flimsy plastic envelope or a too-large bubble envelope.

    I just received an order containing heavy NiCad batteries for some outdoor power tools and they just stuck the inner box containing the batteries into a big box with one air bag. It was so poorly packed the UPS driver had marked it "check for damage" before he handed it to me. Luckily, nothing was broken but it could easily have split open and lost the contents.

  12. I usually receive my Blu-Rays in bubble-wrapped envelopes with no problem. Several years ago, I had a series of Blu-Rays arrive with broken cases (the discs themselves were fine) when shipped in plain paper envelopes. I called Amazon more to point out a need for better packaging rather than to complain, and the customer service rep took it upon herself to issue me a credit for an odd amount of money, which was the amount they were currently charging for a 10-pack of empty Blu-Ray cases. I thought her solution was brilliant and ordered them on the spot. I still have seven cases left.

  13. I was just speaking about this on the Outer Limits blu-ray thread.

    My set arrived in the plastic bubble wrap bag as shown in the photo above in post 5. The set arrived with a broken hub and a dog eared corner on the booklet. This damage I believe was on Kino Lorber and could be issues when the set was assembled. I asked Amazon for a replacement and asked for a box and they didn’t use a box! The replacement set arrived in the same plastic bubble wrap bag. The new set had a slightly crushed box but the discs were ok. So I swapped the Outer box of the Outer Limits set from the first set.

    It seems other posters in the thread got their sets from Kino Lorber direct and they shipped in a box with the set properly protected.

    My recent dvd and Blu ray purchases have arrive from Amazon in the yellow padded paper envelopes. I do recall the earlier days when they used boxes and had the small airbags inside but those didn’t do much to cushion the contents.they just used one airbag and it wasn’t enough to hold everything in place.

    It seems the skimping on packaging might be due, and it’s my own speculation, as a time saver to meet the crush of time limits to get packages out the same day or in two days. It must be faster to stuff an envelope and takes less space then bulky boxes in the Amazon fullfillment facilities. (Maybe the price we pay for instant gratification)

    I’d prefer they take the time to use a box and place sufficient packing materials. But I can see that being a possible downside as it costs more and might be environmentally not as good. More landfill filled with packing materials.

    In the end, I wish they’d use better ways to ship stuff. In Ron’s case above, they could have packed the Blu rays in a padded envelope at least to protect them. For me I wished they’d better protect the contents, use a box, add some bubbles inside to cushion stuff. Go back to those early days of shrink wrapping the contents into a piece of card board before inserting it in a box. That actually worked well.

    But I suppose the returns they get for damaged goods is part of the cost of doing business. I don’t know if we as a group can band together and push them to change. Take Jeff Bezos to face questioning by Congress!

  14. Half the time I am unable to order 4K discs from Amazon (cough, cough Disney), so they aren't getting as much business from me as they used to. We don't order groceries from Amazon so the discs I get usually arrive unscathed in a bubble mailer.

  15. You could also place separate orders a day or two apart, separating the big bulky items from the smaller items, and the items would likely be packaged and shipped separately. I doubt Amazon will care enough to individually package separate items within a single order. One of the caveats of the "free shipping" with Prime is that orders are combined as much as possible. That most likely means just tossing everything that will fit into a single box.

    On the upside, from the pic it doesn't appear anything was damaged.

    As with Adam, I don't generally order much from Amazon other than movies/music/books, so I haven't really had any packaging issues.

  16. I can't remember the last time I received a disc from Amazon (the U.S. branch, at least) in anything other than those bubble mailers.

    I don't know if this is completely true, but I have a friend who sells items on Amazon as a "fulfilled by Amazon"-type of third party seller. He told me that due to Amazon's deal with the post office, they get a flat rate of 50 cents a package for any item sent in one of those mailers rather than a rigid box. Apparently part of the reason has to do with the type of packaging, that if it's in rigid cardboard it gets accessed at a different parcel rate, whereas if it's in one of those envelopes which is capable of being bent (even if the content inside isn't), then it is accessed at a lower letter rate. So apparently it's one of those things where they're saving so much by using those bubble mailers that they can absorb the cost of a damaged or replaced item, that it's cheaper to replace something for the handful of people that will complain than it would be to send everything more securely in the first place.

    I think a lot of the damage that comes to my items happens less from the actual shipping part of the equation, and more from it being shoved into my mailbox by the postal service. Without having a way to determine how accurate this is, I've been lead to believe that this is because of those bubble mailers being sent as letters rather than parcels, which is a signal to the postal worker that the item may be folded or bent to fit into the mailbox, whereas a parcel would be designated as a "do not bend"-type item where it wouldn't be policy to try to shove it in the box no matter what. But apparently because that bubble mailer counts as a letter, they're not going to handle it with extra and will treat it like a regular letter, which means it gets shoved into the box. Not sure if that's true, but that's the only explanation I've ever been offered on this.

    Anyway… that, in a nutshell, sums up my problem with Amazon these days. They offer a lot of very good services that I've grown to rely on. But they're no longer customer friendly and just try to do it on all on volume. Their service definitely is oriented towards doing something as cheaply as possible and then addressing complaints after the fact, rather than spending a tiny bit more upfront and getting it right the first time. I've complained again and again and I won't hesitate to write in if I get something in bad condition. I used to be the guy that would check to make sure I was getting an undamaged copy when I'd purchase in a brick and mortar store, and I'm not going to lower my standards or accept less than I've paid for just because the item is being shipped. And, truth be told, it's not "free" shipping – its shipping that I've spent a $100 fee for. Amazon no longer offers any kind of price protection, and in my experience, shipping speed has also been reduced. So if they can't guarantee the best price or the quickest delivery, all that's left is to make sure that the item arrives in good condition at least.

  17. Josh Steinberg

    in my experience, shipping speed has also been reduced

    Interesting. My experience is just the opposite. Here in the Virginia suburbs, I only upgrade to one-day shipping when the item is immediately needed, since my standard two-day Prime shipments occasionally arrive in only one day anyway.

    By the way, I second Malcolm R.'s suggestion about placing orders for bulky and fragile items separately, a few days apart.

  18. RichMurphy

    Interesting. My experience is just the opposite. Here in the Virginia suburbs, I only upgrade to one-day shipping when the item is immediately needed, since my standard two-day Prime shipments occasionally arrive in only one day anyway.

    By the way, I second Malcolm R.'s suggestion about placing orders for bulky and fragile items separately, a few days apart.

    It just occurred to me that you might be able to prevent the combining of packages by using different addresses for different categories. For instance: 101-D Main Street for dog food and 101-P Main Street for potato chips. Or perhaps 101 Main Street Box D. Or even something like Department D. It might be good to check with your PO or carrier first, though.

  19. RichMurphy

    By the way, I second Malcolm R.'s suggestion about placing orders for bulky and fragile items separately, a few days apart.

    I would definitely recommend doing them days apart – I've tried to do this with orders on the same date or only a day apart, and I find they get combined anyway.

    RichMurphy

    Interesting. My experience is just the opposite. Here in the Virginia suburbs, I only upgrade to one-day shipping when the item is immediately needed, since my standard two-day Prime shipments occasionally arrive in only one day anyway.

    What I'm finding is that they're waiting longer to ship items, but that the transit time is basically the same. So even though I have Prime shipping, I'll look at an item being sold by Amazon, and see that it's in stock and prime eligible, but that it won't ship for a day or days. So it'll get to me with free two day shipping when they send it, but they're no longer sending items immediately. You would think, for instance, that an item ordered during the day today should ship out today for delivery on Friday. What I'm finding is that a lot of things now will only ship Thursday or Friday for Tuesday delivery. They'll offer one day shipping where it'll arrive tomorrow, but it'll list "Tuesday" as being the two-day delivery date if I don't want to pay for one-day shipping. There doesn't seem to be any rhyme or reason for which items are affected by this.

    BobO’Link

    That's exactly what happens with "No Rush Shipping." I use it almost all the time for the digital credits.

    I would be more inclined to use "No Rush Shipping" if they'd offer me something of use. Unfortunately, for at least a year, my offer has been exclusively for Prime Pantry, a service I do not use, nor do I have any intention of using. I haven't seen a digital credit offered to my account since 2016.

    BobO’Link

    I absolutely hate bubble mailers and don't see why a small box (smaller than the current "A1" size) couldn't be used

    As I was saying above, I've been led to believe it's because the types of packaging are charged at different rates. If it's sent in a bubble mailer, Amazon supposedly only has to pay 50 cents for that envelope, regardless of the size or weight of that envelope. If they send it in a rigid box, then they are charged a higher rate rather than that 50 cent flat rate.

    So my theory is that the money saved with that flat rate shipping exceeds whatever credits they have to issue due to damaged merchandise.

    It sound similar to their "guaranteed delivery dates" and "release date delivery" policies – in the past, I would always, always, always get new releases on their Tuesday street date if the item offered release date delivery on order. Occasionally they'd show up a day early, but usually on street date. In the past 2-3 years, they have stopped sending things early. Now all "release date delivery" items that I order that have Tuesday release dates are sent via overnight shipping late Monday, which means that some arrive late. It seems that they would rather have to issue a credit for the occasional missed shipment, rather than sending them early enough to ensure that none are late in the first place.

  20. Malcolm R

    You could also place separate orders a day or two apart, separating the big bulky items from the smaller items, and the items would likely be packaged and shipped separately. I doubt Amazon will care enough to individually package separate items within a single order. One of the caveats of the "free shipping" with Prime is that orders are combined as much as possible. That most likely means just tossing everything that will fit into a single box.

    On the upside, from the pic it doesn't appear anything was damaged.

    As with Adam, I don't generally order much from Amazon other than movies/music/books, so I haven't really had any packaging issues.

    The irony here is that Amazon Prime customers [who pay more] appear to be being treated worse than those of us who do not subscribe to Prime. I don't order a lot from Amazon either, yet when I do, the packaging has never been an issue.

  21. Josh Steinberg

    So my theory is that the money saved with that flat rate shipping exceeds whatever credits they have to issue due to damaged merchandise.

    I hope Amazon is smarter than that. Each damaged product also damages their reputation even if they do eventually make the buyer whole.

  22. John Dirk

    I hope Amazon is smarter than that. Each damaged product also damages their reputation even if they do eventually make the buyer whole.

    I agree, but they seem not to care.

    They don't give partial refunds for canceling prime earlier, so they probably figure that they already got my membership fee for the year, so why put more effort in. And, if they look closer, they'd probably be okay with losing me a customer. I buy a lot of low-margin items like discs, and get a lot of "free" two-day shipping for those items. They're probably not making a fortune on me. They might even be better off without me. At least, that may be the internal thinking.

  23. Malcolm R

    You could also place separate orders a day or two apart, separating the big bulky items from the smaller items, and the items would likely be packaged and shipped separately. I doubt Amazon will care enough to individually package separate items within a single order. One of the caveats of the "free shipping" with Prime is that orders are combined as much as possible. That most likely means just tossing everything that will fit into a single box.

    On the upside, from the pic it doesn't appear anything was damaged.

    As with Adam, I don't generally order much from Amazon other than movies/music/books, so I haven't really had any packaging issues.

    I have ordered items a day apart before and had them show up packaged together, so it would probably have to be several days apart.

  24. Adam Gregorich

    I have ordered items a day apart before and had them show up packaged together, so it would probably have to be several days apart.

    I would wait until I get a shipping notice for the prior order.

  25. I havent recieved BLUs / DVDs in a box from US amazon in a long time. It used to be that if you ordered 4 or more and they all shipped from the same whse that youd usually get them in a box. Not anymore they just throw them in a BIGGER yellow bubble mailer.

    Ive complained so many times that you spend so much money buy amazon acts like its your fault because the case comes looking beat up and used. Its clear amazon could care less about how the item arrives.

    I wish they offered an option to ship the BLU or DVDs in a BOX id be willing to pay so an additonal 1.00 – 2.00 on my order to request they ship in box.

    For more cult / horror titles I try to use Diabolik DVD .com. They always wrap items / ship them protected. They ship items the way they would to get them. Looking like a NEW item you purchased.

  26. Maybe all these problems have to do with which particular Amazon distribution center is being used. As I stated earlier in this thread, I've never had a problem with damaged media. If I order one or two Blurays, they arrive in bubble wrapped envelopes, but if I order 3 or more or a a box set, they arrive in boxes with those air bag thingies. I ordered my Outer Limits Bluray box set, and it arrived in a box, not a large bubble wrap envelope, and was totally unscathed. I live in Texas as one of the other members mentioned, who I believe also said he had no issues. Have never had to call customer service to complain.

  27. As someone who used to work for the House that Bezos built (though, disclaimer, no longer do and haven't in a couple of years), I can at least provide some answers from personal experience.

    If the Customer Service Associate tells you that a shipping problem will never happen again, they're lying. Amazon is a huge company and the Customer Service folks have no direct connection to the Fulfillment Centers other than a form they can fill out when there has been an issue. Where that form goes? Who knows? The best CSA's at Amazon won't blow smoke up your butt, but there are always less-than-stellar folks who will tell you whatever it is that they think will make you click "Yes" on the all-important "Did I solve your problem?" survey at the end of the email they send you after you've contacted Amazon. Their jobs literally depend on getting as few "No's" as possible on those. What they do is tell you what you want to hear, you click "yes," and then you don't realize until later that the problem really wasn't solved. You end up contacting Amazon again and the poor person who gets you the second time is already starting the call at a deficit. Often times, they'll be the ones who are honest and truthful about what can and can't be done about a situation and end up taking the "No" because people have either been promised something that can't be provided or, often, the second person actually does solve the problem, but the customer is pissed off that they've had to contact Amazon more than once and they still click "No" on the second person. It definitely sucks to work in Customer Service if you're honest.

    As for Amazon not caring about your individual shipping needs as long as it keeps costs down? You're absolutely correct. They don't. They're a business out to make money and one of the ways to do that is to keep costs down as low as possible while not reaching the tipping point whereby taking care of the problems that arise is more expensive than the money saved on a process. They ship things as cheaply as possible, even for Prime members. On the vast majority of orders (and this is a huge amount of orders), things don't get damaged and all is good. Sometimes they do and Amazon is pretty good about issuing replacements or refunds, depending on what is available. The few orders they have to replace are a drop in the bucket next to the money they save by using the most inexpensive shipping materials and methods. Look at it this way, though. Amazon is still really good at making sure the customer either has a refund or replacement. A lot of places aren't.

    Are there smaller companies that take more care in their shipping methods? You bet. With that said, you usually end up paying more for the item and shipping at one of those smaller companies. You want it fast and cheap? You go with Amazon and usually end up okay. You want white glove service and immaculately-packaged items? You pay more and go with a smaller company.

    I can totally understand everyone's frustrations with Amazon. Believe me, I call them on the carpet when they have screwed up or I know I'm being lied to by a CSA. With that said, I've seen it from the other side and can tell you that the majority of the folks at Amazon are decent folks who truly do the best they can under the circumstances they're handed from Seattle. I've seen folks in both Customer Service and the Shipping Dept. go out of their way to make sure that someone has a last-minute Christmas gift or something that is needed for someone who is not long for this world. The majority of the people are good and decent. There are also those who should lose their jobs immediately and who tend to bring down the reputation of the company because of laziness, spite, and greed.

    Hope my response helped.

  28. The primary reason I only really buy dvds/blurays from amazon or costco, is that too many local offline retailers give you the fifth degree whenever there's problems with defective discs and you ask for an exchange. In this regard, amazon and costco are the least problematic.

    Not worth the time and headaches anymore (along with wasted gasoline), in dealing with local retailers who are a crapshoot when it comes to getting an exchange for defective dvd/bluray discs. They lost my business a long time ago, and they can go screw themselves !!!

  29. To avoid problems like the photo in the first post on this thread, I generally order in blocks of only dvds/blurays without anything else.

    I wait for the package to be sent in the mail, before doing an order for something non-dvd/bluray (such as books, etc …). This usually means checking the tracking number(s) of the package delivery company or postal service, to make sure that the package has already left amazon's facilities.

  30. jcroy

    The primary reason I only really buy dvds/blurays from amazon or costco, is that too many local offline retailers give you the fifth degree whenever there's problems with defective discs and you ask for an exchange. In this regard, amazon and costco are the least problematic.

    Have you had that many defectives? I have thousands of discs and don't really recall any issues with defective discs. The only thing I recall was purchasing the Back to the Future DVD set and finding I had the first film and two copies of the third, but no Part II.

  31. Brian Kidd

    With that said, I've seen it from the other side and can tell you that the majority of the folks at Amazon are decent folks who truly do the best they can under the circumstances they're handed from Seattle. I've seen folks in both Customer Service and the Shipping Dept. go out of their way to make sure that someone has a last-minute Christmas gift or something that is needed for someone who is not long for this world. The majority of the people are good and decent. There are also those who should lose their jobs immediately and who tend to bring down the reputation of the company because of laziness, spite, and greed.

    I'm certainly not surprised to read that. Companies don't get to be this influential without a good, core base of people.

    Brian Kidd

    If the Customer Service Associate tells you that a shipping problem will never happen again, they're lying.

    This frosts my cake each time it happens. I can't tell you how many times an Amazon rep has told me that they would personally monitor my account to make sure such a thing doesn't happen again. In whose universe do they live that they think they can actually get away with a guarantee that a mistake won't get made again? I always ask them to explain how they can make such a guarantee. Surprisingly, they never have a satisfactory explanation. 🙄

  32. Malcolm R

    Have you had that many defectives? I have thousands of discs and don't really recall any issues with defective discs. The only thing I recall was purchasing the Back to the Future DVD set and finding I had the first film and two copies of the third, but no Part II.

    I've encounter way too many defective/wrong discs when it comes to tv show season sets, and other multidisc sets.

    Individual movies with only one disc are less problematic. So whenever I'm shopping at places like Wallyworld or local discount/dollar stores, I'm only willing to do impulse buys on individual movies with one disc. Not tv shows and other multidisc sets.

  33. I order CDs/Blu Rays/and DVDs from Amazon. All are shipped in bubble envelopes.

    The brittle plastic on CDs arrives cracked about 5O% of the time.
    The brittle plastic of DVDs is also frequently broken.
    Blu rays, with their softer plastic usually arrive with no problems.

    If there is damage to cases, I immediately call Amazon and they usually take a percentage off my bill. (They used to send out new empty cases).

    I live in Canada and use a Buffalo P.O. box. If a disc is damaged, Amazon.com usually just sends me out a new one without having to return the old one and take it back across the border.

  34. jcroy

    I've encounter way too many defective/wrong discs when it comes to tv show season sets, and other multidisc sets.

    It seems that disc quality control goes down the toilet, with the larger number of discs in a set.

    Perhaps this shouldn't be too surprising.

  35. jcroy

    The primary reason I only really buy dvds/blurays from amazon or costco, is that too many local offline retailers give you the fifth degree whenever there's problems with defective discs and you ask for an exchange. In this regard, amazon and costco are the least problematic.

    Not worth the time and headaches anymore (along with wasted gasoline), in dealing with local retailers who are a crapshoot when it comes to getting an exchange for defective dvd/bluray discs. They lost my business a long time ago, and they can go screw themselves !!!

    This is one of the main reasons I shop at Amazon, too. When there is a problem, it is so simple to initiate a return and replacement, even if the issue originated with the manufacturer and not Amazon. I do not have issues very often, but when it happens the entire process is automated and I do not even need to place a phone call.

    I bought a new golf bag through Amazon a couple of weeks ago, and it had a defect (a cut partially through one of the straps). I initiated an exchange online, printed out the pre-paid UPS label and dropped the box off at the nearby UPS store the next time I went out. Meanwhile, Amazon automatically generated a new order and I had a replacement a couple of days after I filed the claim.

  36. jcroy

    Individual movies with only one disc are less problematic. So whenever I'm shopping at places like Wallyworld or local discount/dollar stores, I'm only willing to do impulse buys on individual movies with one disc.

    Nevertheless, sometimes I don't bother even doing impulse buys at local retailers. I keep my a list of possible $5 dump bin discs which I might be interested in, until it is enough to get free shipping on amazon.

    Sometimes I use these dump bin titles on my list as "padding" when I'm ordering other dvds/blurays on amazon. Basically if the other dvds/blurays I'm ordering are not enough to get free shipping, I'll add one or two of these $5 (or less) dump bin titles to my order to just go over the mimimum free shipping amount.

  37. Brian Kidd

    As someone who used to work for the House that Bezos built (though, disclaimer, no longer do and haven't in a couple of years), I can at least provide some answers from personal experience.

    If the Customer Service Associate tells you that a shipping problem will never happen again, they're lying.

    Just for the record, I didn't believe the person that told me that. As Samuel L. Jackson says in Jackie Brown, "My ass may be dumb but I ain't no dumbass." 🙂

  38. I just packed up a Blu ray box set of The Outer Limits that arrived with a damaged disc hub. I’m shipping it back to Amazon and I was going up reuse the blue bubble pack they shipped it in. But decided to show them how it’s done as I had a box the right size and bubble pack. It’s going to arrive at Amazon in perfect shape, so that will show them!

    But it occurred to me. The return label I printed that they sent me is for UPS. I imagine that might cost more then the USPS rate they might be getting to ship it to me. And I wondered, and it’s not my problem, if that label will cover the cost of a box. Then it had me wondering about the news. I won’t get into the politics, but if the attacks against Amazon include how the Postal Service is getting ripped by Amazon, I’m not sure I buy that. I’m sure the USPS made a deal for a good rate for the volume of business they get from Amazon. It’s just that the rate is such that the packages just don’t get treated as we’d like. I wish the mailman would deliver my magazines flat and not folded or torn! I'm tempted to get my magazines digitally. But then there goes that argument about streaming killing Oppo. But that’s another thread. (Excuse me for the reference about the news that the postal service might be getting a bad deal from Amazon, I just wondered if it might be relevant. )

  39. Nelson Au

    I won’t get into the politics, but if the attacks against Amazon include how the Postal Service is getting ripped by Amazon, I’m not sure I buy that.

    Don't buy it. By law, the USPS is not allowed to negotiate contracts or provide services that are below their actual costs, so they are not getting "ripped off" by Amazon regardless of the "opinion" of some uninformed people in high places. USPS may not be making the usual profit margin from Amazon that they make on regular mail, but they are also not providing service to Amazon at a loss, and Amazon's volume is likely helping keep USPS afloat.

  40. Malcolm- totally agreed. I don’t buy it. I just didn’t want to press too hard as it’s touching on forum rules that I didn’t want to break.

    I heard on NPR Radio a story about a postal
    worker who commented that in his 20 or so years on the job, Amazon packages are becoming more and more what he carries and the weight and bulk increase is quite noticeable!

  41. When I use Amazon, it's pretty much exclusively for discs, and very occasionally, books.

    The only incident that immediately springs to mind is a few years ago, my first DVD order of ADVENTURES OF SUPERMAN: SEASON 1 arrived with a broken hub. What made this particularly annoying was that for some unknown reason, it shipped from B.C, even though Amazon has a major depot just a few hours south of us, from where most of my orders ship.

    CHEERS! 🙂

  42. Yes, please. Let's continue to steer away from the Amazon/USPS opinions that are being discussed in terms of any political relevance.

    Certainly, this thread is all about Amazon and it's delivery protocol (so discussions about Amazon and its relationship with the USPS/UPS/FedEx are relevant)…but we don't need to go to that place where the discussion may get political.

    Anyway, this thread is mostly about Amazon's packaging failures, not its delivery failures (which I realize can be tied to the carriers it chooses to use).

  43. Brad here.Got a Blu/DVD order from Amazon recently in one of those white bubble envelopes. No problems there. Last month I got a 100’ Roll Of AWG14 speaker cable from Amazon in a solid box. Wish they’d use those solid boxes for Blus.

    Also I thought I’d posted this a couple days ago but I missed the posting button and my message was lost.

  44. Nelson Au

    I just packed up a Blu ray box set of The Outer Limits that arrived with a damaged disc hub. I’m shipping it back to Amazon and I was going up reuse the blue bubble pack they shipped it in. But decided to show them how it’s done as I had a box the right size and bubble pack. It’s going to arrive at Amazon in perfect shape, so that will show them!

    But it occurred to me. The return label I printed that they sent me is for UPS. I imagine that might cost more then the USPS rate they might be getting to ship it to me. And I wondered, and it’s not my problem, if that label will cover the cost of a box. Then it had me wondering about the news. I won’t get into the politics, but if the attacks against Amazon include how the Postal Service is getting ripped by Amazon, I’m not sure I buy that. I’m sure the USPS made a deal for a good rate for the volume of business they get from Amazon. It’s just that the rate is such that the packages just don’t get treated as we’d like. I wish the mailman would deliver my magazines flat and not folded or torn! I'm tempted to get my magazines digitally. But then there goes that argument about streaming killing Oppo. But that’s another thread. (Excuse me for the reference about the news that the postal service might be getting a bad deal from Amazon, I just wondered if it might be relevant. )

    You are putting way more thought into a return than I ever would. And I doubt anyone at Amazon is going to care or notice how you pack the return or whether it was shipped USPS or UPS. It will just get scanned and then disposed.

  45. Ronald Epstein
    And this is not the first time this has happened. I complained to Amazon two months ago when they did the exact same thing with the last pet food shipment they sent me. I was assured by customer service that this kind of thing would never happen again — and guess what — it did​

    Amazon's outsourced overseas customer service reps love to make this promise time and time again. I will then ask them how they can possibly make such a promise, are they going to personally pack my next order themselves?

    This is why when there is an issue with an Amazon order, I request a call back, then once connected I ask for a US representative. 9 times out of 10 I get someone competent and understanding who then takes care of the issue by either refunding the order outright and/or placing a replacement order. Not once has s US rep promised me that something would never happen again . I've even had my Prime membership fee refunded completely due to a run of damaged and late shipments.

  46. I only started getting damaged Blu-ray's (Cracked/broken cases etc) when Amazon switched to sending me my orders using the yellow padded envelopes a few years back. The odds of me getting my order undamaged then became really low (I live in New Zealand). A few months back I decided to see what would happen if I paid for one of my Blu-rays in an order to be giftwrapped. It caused the entire order to be upgraded to a cardboard box. Since then I've always made sure to have at least one of the Blu's gift wrapped and this has ensured my order is shipped in a box. it doesn't gurantee undamaged items but the likelihood of my items being intact has shot up.

  47. I guess maybe living in L.A. where Amazon has a strong presence has given me good shipping luck. I’ve rarely if ever had anything damaged in transit, but I also don’t order overly large things through them. Mostly books and discs and they generally arrive in good to mint condition. One odd thing did happen a couple of weeks ago. Something was supposed to be delivered same day (Prime member, free one day if over $35 offer) and it was canceled and my card was refunded. When I looked at the reason, the Amazon driver (it was through their shipping service with the TBA tracking number) reported it was damaged and refused delivery on my behalf due to the damage. That was kind of cool. Reordered and a new one arrived the next day.

  48. I mostly lurk here, but this discussion raised my hackles and sucked me in. I, too, have had a much bigger issue with Amazon's shipping packaging and policies recently (especially the last year or so) which have caused me to consider dropping Prime altogether since that's the main reason I get it. I've had some of the same complaints as the folks here, like discs thrown in boxes full of canned goods (a 12-pack of Surge and a 12-pack of Ecto Cooler in the same box, no less) and constantly getting damaged sleeves or cases due to the flimsy yellow bubble mailers they've been using. The worst experience I've had yet was with an LP however. Usually these are pretty safe as they put them in stiff cardboard mailers, but I received one that hadn't even been packaged. They just slapped a label directly to the shrink wrap and threw it in the mail. I just about died when I got it.

    That said, I don't think it's just Amazon's fault. For some reason in the last few months, I'd say at least half my packages are arriving looking like someone has sat on them. In the last week, I had a package that was torn open, an eBay order where most of the side had been torn off the box (this one at least had a "damaged condition" stamp and thankfully had been packaged very carefully inside by the seller) and a Loot Crate order with a huge gash in the box.

  49. I purchase desktop hard drives on a semi-regular basis, with my most recent purchases over the first few months of this year, and can confirm it is not just Amazon.

    E-tailers in general have decided shipping electronics is no different than shipping t-shirts. From numerous companies I have had a hard drive placed inside a shipping box that is either 1, much smaller than the shipping box with no protective material inside -ZERO – so it bounces around or 2, in a shipping box almost the exact same size as the product box which means no room for protective material.

    It's almost like there is a global shortage of bubble wrap and packing peanuts or something.

    The one company I had luck with, and I had to place my order over the phone to be sure a production note was added, was B&H.

    There is going to have to be a determination that this future is unacceptable if we are expected to transition more and more to online shopping for all things, including media.

    Maybe that means actually paying for shipping?

  50. The worst one I have received in the U.K. from Amazon USA was the latest The walking Dead statue limited edition S7 boxset where the shipping box was fractionally smaller that the statue box so they had to bend the top to fit and it offered no crushing protection to the statue box.

    I believe warehouse packers are told by the picking system the packaging to be used for that specific order so the packers themselves don’t choose of their own free will a box or padded envelope.

  51. Here's a package I got from Amazon yesterday.

    The too-large box contained two items: A dog toy and a small baggie of 50 small button batteries (hence the big label on the side of the box warning about its contents). There was also a single strip of those air bubbles (which had three sections–but the middle one was deflated).

    [​IMG]

    Why bother pretending that you are including packing material? Here's a shot to give an idea of the size of the contents vs. the size of the box:

    [​IMG]

  52. I usually only order Blu-rays, CDs, and books from Amazon, so I've been pretty lucky in that most of the time the packaging is fine. Since I live with my parents and we order from the same account, occasionally one of my items will get bundled in the same package as one of Dad's orders. But that happens only rarely and hasn't been a problem.

    Last year, I had the then-new Harry Potter illustrated edition (a 3.7-pound oversize hardcover book) and A Ghost Story Blu-ray coming to me on the same date. I ordered them at two different times as two separate orders and was concerned enough about the possibility of the book crushing the Blu-ray that I did an online chat with customer service and requested that they be packaged separately. The guy at customer service said this would be the case, but of course he wasn't actually in the packing facility, so they did in fact ship them together, which is what I requested they not do.

    It was still okay because I lucked out in that the Blu-ray was not crushed by the book at any point in the process of getting to me. So I dropped the issue.

    But it could have been, and was not well-handled by Amazon overall.

  53. With the recent revelation that the median annual salary for Amazon is $28.4K (meaning half are below that point, and most of those are warehouse people) it’s amazing we get any luck with shipped items at all! 😮

  54. Scott Merryfield

    You are putting way more thought into a return than I ever would. And I doubt anyone at Amazon is going to care or notice how you pack the return or whether it was shipped USPS or UPS. It will just get scanned and then disposed.

    You might think so, but in a lot of cases, you'd be incorrect. People constantly return things saying that they're broken or defective when they aren't. They may be perfectly fine except for, oh, I don't know, a Blu-ray slip cover with a scuffed corner. Amazon goes through everything that is returned to them, firstly, to make sure the item that was returned was what was supposed to be returned, and, secondly, to see if the item can be resold. Those items you see listed as sold by Amazon Warehouse Deals? Those are returns that can't be sold as new, even if they were simply opened and never used.

  55. Haha I have a coworker who would totally go all-in for that (if her car qualifies). She is constantly complaining how her local USPS office is either losing, mangling, misdelivering or otherwise mistreating her and her fiance's Amazon deliveries. I've known her for 3 years now. It started as a casual joke between us (because mine arrive flawlessly) but it's been so consistent I'm convinced her local PO is a mafia front or something. :rolling-smiley:

    Luckily an Amazon locker opened up less than a mile from where we work, so she's now resorted to always having things delivered there versus being delivered to their apartment.

  56. Well, not that I share an overly optimistic view of humanity…but if that article is correct that the eligible cars have OnStar…isn't anti-theft built into that? I'm not sure, I don't have OnStar. But man thieves would be banking on breaking into a car with an anti-theft, GPS enabled device like OnStar…for what may be a Blu-Ray? Sure, could it be a $5000 AV Receiver? Or a bag of dog food? That's a lot to risk for a thief.

  57. Carlo, I want to believe that man is essentially good too. And I believe it’s true.

    It’s a good point about OnStar. I’m not too familiar with it. So maybe not too many bad guys would risk it.

  58. Carlo Medina

    All that said, it was disheartening this last holiday season to see so many package thefts from front doors now that a lot of people are installing outdoor cams around their houses. :huh:

    Luckily, we have not experienced that in our neighborhood. FedEx even left our 49-inch Samsung 4K TV on our front porch during the holiday season. We were attending a hockey game when I got the shipment received notice on my phone, and told my wife I hoped it would still be there when we got home — it was.

  59. My renewal comes in December. Amazon's increase will probably be the NHL's loss in my case, as I will probably change my NHL.tv subscription to just the single team plan next season. I have watched pretty much only Montreal games the past two years anyway, and the change will more than cover Amazon's price increase.

  60. For what it's worth, it looks like Amazon now allows Prime members to select two-day free shipping to PO boxes, rather than simply standard shipping. This is important to me, as I would prefer to have all my blu-ray and DVDs go to a secure PO box rather than sit on my doorstep while I am gone. In the past, I had to sacrifice the free two-day shipping feature for this security choice.

  61. The issue of raising the cost of Prime is that I would have blindly renewed it without even thinking about it, but now that it is over the magic $100 I am going to think hard if I am really getting the value, especially since for the last few months I have been cancelling orders at Amazon and finding lower prices elsewhere.

    Here's an interesting item from an article I found online:

    There's a famous quote from Amazon CEO Jeff Bezos which appears all over the internet. It apparently stems from a 2001 earnings call, and was popularized by journalist Brad Stone's book on Amazon, "The Everything Store."

    Bezos said, "There are two kinds of retailers: those folks who work to figure how to charge more, and companies that work to figure how to charge less, and we are going to be the second."

    Perhaps he's had a change of heart.

    https://www.cnbc.com/2018/04/26/amazon-prime-increase-strays-from-bezos-charge-less-promise.html

  62. Tonight, email confirmation came through on the two Blu-rays I pre-ordered some time ago that are being released Tuesday.

    My dad recently ordered a 3-pack of fly swatters, so Amazon has put those in the same shipment as my Blu-rays. (We live together and use the same account.) This is one of those rare cases where Blu-rays aren't the only thing in the package.

    We'll see how this is packaged when it shows up on Tuesday. I'm curious.

  63. Placed two orders the same day.

    1. The Post on 4K Blu-ray and selected No Rush Shipping.
    2. Pet Cat Nail Caps and selected Prime 2-Day Shipping.

    Both arrived in one envelope today, with minimal padding.

    View attachment 45977

    Thankfully, nothing apparently broken on the inside. I do not like these new envelopes, it is almost as bad as using a plain manila envelope. Almost.

  64. Todd Erwin

    Placed two orders the same day.

    1. The Post on 4K Blu-ray and selected No Rush Shipping.
    2. Pet Cat Nail Caps and selected Prime 2-Day Shipping.

    Both arrived in one envelope today, with minimal padding.

    View attachment 45977

    Thankfully, nothing apparently broken on the inside. I do not like these new envelopes, it is almost as bad as using a plain manila envelope. Almost.

    I'd prefer a box but I haven't had a problem with Amazon using the cheap envelopes for Blu-rays and DVDs (even box sets) and assuming there's reasonable shipping conditions, I don't expect to really have one. For me, it's hardcover books that take a beating in the envelopes.

  65. TravisR

    I'd prefer a box but I haven't had a problem with Amazon using the cheap envelopes for Blu-rays and DVDs (even box sets) and assuming there's reasonable shipping conditions, I don't expect to really have one. For me, it's hardcover books that take a beating in the envelopes.

    These new envelopes are worse then the bubble-padded envelopes that my last few orders arrived in.

  66. Jake Lipson

    My dad recently ordered a 3-pack of fly swatters, so Amazon has put those in the same shipment as my Blu-rays.

    For the record, this arrived, and my dad opened it. My Blu-rays are completely fine and were not damaged.

  67. Got Mama Mia 4k with slipcover in a white bubble mailer yesterday. It had been stuffed into our locked mailbox. I didn't open the disc package yet, but the slipcover is a 9.5/10. Probably the best I could ask for even if I had gone to the store to pick it up.

  68. Placed two orders on the same day.

    Order #1
    4lb Bag Diatomaceous Earth Food Grade

    Order #2
    The Sneetches and Other Stories
    Naughty No More (Cat Training Book)
    Getting Started: Clicker Training for Cats Kit
    Evening Primrose Oil (1300mg) 120 Liquid Softgels
    Cuisinart Skillet

    Amazon decided, to save money on shipping, to (quite literally) toss both orders into one box!
    View attachment 46837 View attachment 46838 View attachment 46839 View attachment 46840
    You guessed it, the bag of Diatomaceous Earth burst open and contaminated every item in the box. Amazon thanked me for being a Prime Member, then apologized and asked for the items to be returned and they would issue a replacement on some items, refund on others. But couldn't do it right away because they were having network issues.

    If I actually lived in an area that had stores like Wal-Mart, Target, Home Depot, Lowes, I'd likely tell Amazon to cancel my Prime all together and stop doing business with them. But many of us in this rinky dink little town in the middle of nowhere pretty much depend on Amazon.

  69. Todd Erwin

    But many of us in this rinky dink little town in the middle of nowhere pretty much depend on Amazon.

    I'm not in the middle of nowhere, but that's almost a problem in and of itself – because real estate is so expensive in NYC, you don't have big stores like Walmart here, and when something like a Target pops up, it's usually a much smaller store compared to ones in suburban and rural locations. Add in that I work off-hours, and a lot of the shopping that most people can do on their way home from work just isn't an option for me. So, it's a choice between, do I want to spend my day off running all of the errands that most people can do on their way home from work, or do I want to go for the convenience offered by Amazon, and accept that occasionally there will be issues?

    JohnRice

    There's no reason all that can't be shipped in a single box just fine, as long as it's packed properly. Packing it properly is what they can get horribly wrong.

    Agreed. And I think that's a very basic dollars-and-cents comparison for them. Right now, they use the most inexpensive packaging materials available and can get shipping discounts for using certain kinds of packaging over others. (For instance, the bubble mailers that we complain a lot about at HTF because they damage discs, there's a reason they continue to use them instead of cardboard boxes. The bubble mailers are flexible, which means that USPS charges a lower shipping rate for them than they would for rigid boxes.) I think it's clear that Amazon has made the calculation that it's cheaper to ship out items with poor packaging and take the risk that out of 100 orders, one or two may have issues that will need to replaced, rather than spending more to do it right in the first place. The cost of replacing the occasional damaged item must be less than the cost of packaging items not to get damaged in the first place, both in terms of packaging and labor. It's frustrating that that's where we're at… but I'm not sure if that's going to really change, either.

  70. CDs and other discs usually come in an envelope. Jewel cases are always cracked and or shattered. Blu-rays and 4Ks are also sometimes damaged. It never changes, even after multiple returns, which I have read could get my account removed from Amazon. They don't care. But I am careful not to place multiple orders if I don't want the orders combined. Otherwise items can be delayed while Amazon waits for delivery from a secondary seller.

  71. Far as I'm concerned, there's NO excuse for packing easily punctured bags of chemical related goods with other non related items, PERIOD! Unfortunately, as with many other aspects of living these days, I agree with Josh that Amazon has opted for the least expensive (For them!) route.

    I consider ourselves fortunate that we've been pretty much able to restrict Amazon orders to physical media and the occasional book. Otherwise, we've been able to get everything we need at Brick & Mortar outlets, and these options should be even better where we'll hopefully be relocating to, soon!

    CHEERS! 🙂

  72. Hey guys, I thought I’d post about my newest Amazon experience. I just purchased one blu-ray 4K combo disc. It arrived yesterday on my doorstep, it was not in an envelope as I expected, but in a box! It was actually a cardboard box, slightly larger then the disc length and width, but about 4 times thicker. There was crumpled brown paper inside to cushion the disc. This is exactly the kind of thing I had hoped Amazon would return to.

    I can’t imagine what happened here as I was amazed. I’ve had a few blu-ray purchases where the disc case is damaged or dented. One was bent from the envelope that was not padded. I wondered if they ran out envelopes and used what they had on hand. Or maybe they listened to my complaints and request for a hard box. At any rate, I was very pleased by this. Maybe it’s a one time event. I guess I’ll find out when I order another disc. Maybe it was a time warp event and it’s the past or I’ve gone into an alternate universe.

    View attachment 47158

  73. Nelson Au

    Hey guys, I thought I’d post about my newest Amazon experience. I just purchased one blu-ray 4K combo disc. It arrived yesterday on my doorstep, it was not in an envelope as I expected, but in a box! It was actually a cardboard box, slightly larger then the disc length and width, but about 4 times thicker. There was crumpled brown paper inside to cushion the disc. This is exactly the kind of thing I had hoped Amazon would return to.

    I can’t imagine what happened here as I was amazed. I’ve had a few blu-ray purchases where the disc case is damaged or dented. One was bent from the envelope that was not padded. I wondered if they ran out envelopes and used what they had on hand. Or maybe they listened to my complaints and request for a hard box. At any rate, I was very pleased by this. Maybe it’s a one time event. I guess I’ll find out when I order another disc. Maybe it was a time warp event and it’s the past or I’ve gone into an alternate universe.

    View attachment 47158

    Considering yourself lucky. I received "Fury" 4K/UHD in one of those envelopes and it looked like somebody stepped all over it. I didn't bother taking the cellophane off as the disc case was all bent up. I return it immediately and got a return within a few days.

  74. Things appear to have gone from bad to worse, despite the many feedback forms submitted – little to no padding whatsoever and using oversized boxes (as was the case with the fruit fertilizer, which the Fed Ex driver handed to me, grumbled "Here, have a nice day," dusted off his hands, and turned to get back in his truck.
    View attachment 47564 View attachment 47565 View attachment 47566 View attachment 47567 View attachment 47568 View attachment 47569 View attachment 47570 View attachment 47571 View attachment 47572 View attachment 47573 View attachment 47574
    The real sad thing is that each package from these orders came from a different Amazon fulfillment center!

  75. Robert Crawford

    Considering yourself lucky. I received "Fury" 4K/UHD in one of those envelopes and it looked like somebody stepped all over it. I didn't bother taking the cellophane off as the disc case was all bent up. I return it immediately and got a return within a few days.

    I'd never buy one of the Steelbooks for that reason; they're always dinged up enough just at the retail stores and you have to go there on release day and pick and choose. Who knows what would happen to it during its Fedex journey. I have learned, however, that it might be best to buy multiple dvds in one order, in hopes that they'll all come in one box from one destination hub, therefore ensuring a regular cardboard box and hopefully some decent packing materials. Alas, this idea too, can be trouble-prone. The last time I tried it, I ordered about 7 dvds and they wound up coming in four different shipments because the dvds were all stored in different warehouses!

  76. I've received two bad Amazon packages this week…but both involve errors made inside the warehouse!

    I ordered a package of four candle holders only to receive a sealed box which contained two candle holders. The candle holders were in an OPEN plastic bag clearly marked four. Two must've fallen out before being sealed into the box. I had to return the shipment and re-order.

    The other incident involved an order of 36 AAA AmazonBasic batteries. When I opened the box (which contained some other batteries I had ordered at the same time) some of the individual packages of four AAA batteries were already loose as the box of 36 had busted open. But, again, all the batteries were NOT there. Only 32 AAA batteries were in the box. One package of four must have, again, been left behind at the warehouse. On this one, Amazon let me keep the 32 batteries and refunded my purchase amount as an Amazon gift card attached to my account.

  77. Amazon issued a nice promotional credit to try and make up for the issues I noted above, which I appreciated the effort made by the US rep.

    But now I have an order that was due to arrive tomorrow, that according to their system left Amazon yesterday, but has yet to make it to UPS. Amazon says they have no way of tracking where the order is, but because it shows in their system that it left their facility (on an Amazon truck en route to UPS last night), their is nothing they can do but wait for the delivery date to pass by.

  78. BTW – if an Amazon Chat Rep offers to extend your Prime membership an extra month, make sure the rep actually does it. I've had three reps in the last five days say they were going to do this, but then never did. And now I'm dealing with trying to get someone to actually do this, but as usual, the Chat Rep is, let's say, challenged.

    Me:I have been having lots of issues with my Prime orders lately, and reps keep saying that they've extended my Prime membership an additional month, but by renewal date has not changed.

    Aman:Hello, my name is Aman. I'm here to help you today.
    I really apologize for the inconvenience you had to go through Erwin.
    I'll do my best to fix this for you.

    Me:Erwin is my last name

    Aman:Sorry Todd.
    Your prime membership will expire on Sunday, June 2, 2019.

    Me:right. but three reps in the last five days all offered to extend it an extra month each time, and it was set to expire on June 2, 2019 prior to that….

    Aman:What I can see from my end is you your membership has been extended from May to June.

    Me:right. but three reps in the last five days all offered to extend it an extra month each time, and it was set to expire on June 2, 2019 prior to that….

  79. I am going to continue because they are the only game in town, but 3 of the 3D Blu rays I ordered from Amazon.uk have each been lost in transit. They were tracked until they reached the US, but disappear between New York and Buffalo. Each time a re-order was made and finally arrived.

  80. Todd Erwin

    BTW – if an Amazon Chat Rep offers to extend your Prime membership an extra month, make sure the rep actually does it. I've had three reps in the last five days say they were going to do this, but then never did. And now I'm dealing with trying to get someone to actually do this, but as usual, the Chat Rep is, let's say, challenged.

    Me:I have been having lots of issues with my Prime orders lately, and reps keep saying that they've extended my Prime membership an additional month, but by renewal date has not changed.

    Aman:Hello, my name is Aman. I'm here to help you today.
    I really apologize for the inconvenience you had to go through Erwin.
    I'll do my best to fix this for you.

    Me:Erwin is my last name

    Aman:Sorry Todd.
    Your prime membership will expire on Sunday, June 2, 2019.

    Me:right. but three reps in the last five days all offered to extend it an extra month each time, and it was set to expire on June 2, 2019 prior to that….

    Aman:What I can see from my end is you your membership has been extended from May to June.

    Me:right. but three reps in the last five days all offered to extend it an extra month each time, and it was set to expire on June 2, 2019 prior to that….

    That sounds like nearly every chat I've ever had with them.

    I routinely ask them to send me a transcription of the chat via e-mail. MOST of the time they do, but the last one told me that a button would appear as I closed out of the chat process which would ask if I wanted an e-mail of the transcript. Surprise. It didn't.

    But they keep records of each chat, Todd. They are able to go in and see that such promises were made and then fulfill them for you after the fact.

  81. Josh Steinberg

    I'm not in the middle of nowhere, but that's almost a problem in and of itself – because real estate is so expensive in NYC, you don't have big stores like Walmart here, and when something like a Target pops up, it's usually a much smaller store compared to ones in suburban and rural locations.

    I have two Walmart stores and a Target within about 8 miles of my home but, in ATL, traffic is always the deciding factor. Do you really want to go out there and risk your sanity [and very possibly your life] when you can just order online and have a much larger selection at your disposal?

  82. John Dirk

    I have two Walmart stores and a Target within about 8 miles of my home but, in ATL, traffic is always the deciding factor. Do you really want to go out there and risk your sanity [and very possibly your life] when you can just order online and have a much larger selection at your disposal at that.

    I do not have those types of options – as I've said many times on this and the other Amazon thread, the closest Wal-Mart is over an hour away, while Target, Best Buy, Costco, Trader Joe's are all well over 2+ hours away.

  83. Todd Erwin

    I do not have those types of options – as I've said many times on this and the other Amazon thread, the closest Wal-Mart is over an hour away, while Target, Best Buy, Costco, Trader Joe's are all well over 2+ hours away.

    The point I was trying to make is, even for those of us who do have the retail option, it's becoming increasingly less attractive. Why would I want to brave the traffic and retail stores in a major metro when I can just order from Amazon, eBay, etc from the comfort of my home? This way I also have an infinite selection as opposed to the neat little categorized sections you find at Walmart's and the like. B & M stores get it, which is why they're all beefing up their online presence.

  84. John Dirk

    Why would I want to brave the traffic and retail stores in a major metro when I can just order from Amazon, eBay, etc from the comfort of my home?

    While the disadvantages you point out are real, I still prefer B&M stores to ordering online because, in most cases, I like to inspect my purchase to make sure it's what I want in the condition I want it in before forking over any payment. I also like to avoid the hassle of having packages on my doorstep when I am not home. Believe me, if B&M video stores still existed in the numbers they used to, my Amazon purchases would be far less frequent.

  85. I've been having issues getting a good copy of the new "George Carlin Commemorative Collection" that MPI put out in June – it's a digibook inside a box, that's mostly DVDs but includes a BD and CD and a booklet. The first copy I received had the cover dented on every side from being shipped in a way-too-large bubble mail. It didn't help that the packaging from MPI is the thinner cardboard-type material and not a thicker/sturdier piece of cardboard.

    They sent a replacement copy in identical packaging. This time, it arrived with different dents from the previous version, and though I didn't open the shrink wrap, I can hear what sound like loose teeth from the hubs and floating discs. This one is also being sent back.

    I did the chat with a representative and they set up a return, but advised me not to re-order for a week while they investigate how the item is being shipped. But I have a feeling that was just b.s., since the item is readily available now. (I've seen in the past where Amazon has disabled orders for items while they figured this sort of thing out before, but they haven't done that here.)

    I'm bummed here. I ordered this because I saw an old clip of Carlin on Carson when I was channel surfing, looked up the set, and saw that I could get free next day delivery. I was in the mood at that moment to watch more Carlin. Now I've gotten two damaged copies, been told to wait to try ordering again, and no confidence that it'll be any different. And frankly, moods are fleeting, and I'm losing my interest in watching this – I've been trying to stop buying items on impulse and only when I feel like watching them to try to keep the backlog down, and now I'm losing interest in this as my attention is being pulled in other directions. If I have to wait a week before I can re-order it, I might be completely over it before that even happens.

    What's the consensus on opening packages you intend to ship back anyhow? I didn't want to be the jerk that opened something he knew he wasn't going to keep, but on the other hand, this is entirely Amazon's fault. They're sending it in packaging that's completely inappropriate for what the item is, and I genuinely wanted to buy this, but I don't want to spend $70 for an item that looks like crap right out of the box.

  86. Josh Steinberg

    I did the chat with a representative and they set up a return, but advised me not to re-order for a week while they investigate how the item is being shipped. But I have a feeling that was just b.s., since the item is readily available now. (I've seen in the past where Amazon has disabled orders for items while they figured this sort of thing out before, but they haven't done that here.)

    Complete and utter BS, which is why I normally do not use chat support. Do yourself a favor and select the "Call Me" function and request to speak with someone in the US. It may take a while to get connected, but they are (usually) more receptive about issues you are having and can sometimes find logical work arounds.

    Josh Steinberg

    What's the consensus on opening packages you intend to ship back anyhow? I didn't want to be the jerk that opened something he knew he wasn't going to keep, but on the other hand, this is entirely Amazon's fault. They're sending it in packaging that's completely inappropriate for what the item is, and I genuinely wanted to buy this, but I don't want to spend $70 for an item that looks like crap right out of the box.

    I've always been under the impression that opened media could not be returned unless it was defective, and then only as a one-for-one replacement (no refund). I was a bit surprised when, just recently, I had to return a Blu-ray because it had two identical discs inside (instead of a movie disc and a special features disc). I went thru the online return process and it actually offered me the choice of replacement or refund. Since I found it cheaper elsewhere, I decided to just return it for refund, and it processed without a hitch.

    Anyway, to answer your question, Amazon processes so many shipments and returns daily that you really need to abuse the system for anyone to take notice, although I did read somewhere that Amazon was beginning to crack down on some of the major abusers by locking their accounts for too many returns.

  87. John Dirk

    I have two Walmart stores and a Target within about 8 miles of my home but, in ATL, traffic is always the deciding factor. Do you really want to go out there and risk your sanity [and very possibly your life] when you can just order online and have a much larger selection at your disposal?

    Traffic in this area is nowhere near as bad as what you have in Atlanta, but I am of a similar mind — the closest Best Buy and Target stores are in a heavy traffic area (for us), so I'd rather shop online than deal with that unless it's for a worthwhile savings or something that I need to get in person (which isn't very often).

  88. Todd Erwin

    Complete and utter BS, which is why I normally do not use chat support. Do yourself a favor and select the "Call Me" function and request to speak with someone in the US. It may take a while to get connected, but they are (usually) more receptive about issues you are having and can sometimes find logical work arounds.

    I may consider starting to use Todd's suggestion myself, Josh.

    I've already reported in this thread several times (and other threads) about how the foreign Amazon chat reps are constantly making me promises that they have no way of being able to keep. Every…single…time.

  89. Josh, sorry to hear about your bad experience. I’ve been there. I’d return the set un-opened. If you’re losing interest as you said, maybe fate did you a favor and saved you some money. Good luck if you try again.

  90. I would be happy with slightly damaged packages from Amazon.uk. I have ordered 4 3D blus to my US PO box so far and three of them have been lost in transit and had to be sent again. Amazon.uk has made good each time, but I have had to wait twice as long.

  91. Josh Steinberg

    I'm bummed here. I ordered this because I saw an old clip of Carlin on Carson when I was channel surfing, looked up the set, and saw that I could get free next day delivery. I was in the mood at that moment to watch more Carlin. Now I've gotten two damaged copies, been told to wait to try ordering again, and no confidence that it'll be any different. And frankly, moods are fleeting, and I'm losing my interest in watching this – I've been trying to stop buying items on impulse and only when I feel like watching them to try to keep the backlog down, and now I'm losing interest in this as my attention is being pulled in other directions. If I have to wait a week before I can re-order it, I might be completely over it before that even happens.

    Is there another place you could order from that's not Amazon to see if they would ship it better? If you don't want it anymore at all, that's fair and reasonable and understandable, but if you do want it, maybe the solution is to order from not Amazon. I get that that's inconvenient because we don't get the benefits of Prime with other stores and have to pay shipping, but it's easy to forget that they aren't the only game in town in terms of sites or stores that will sell you discs. If you actually found this in a physical store, you could cherry-pick a non-dented set, although it doesn't sound like something that would be frequently stocked in-store. Alternatively, I sometimes see Amazon options to pick up at a local Amazon locker, though have never actually done this. If that option is available on this item, it could maybe bee a way to inspect the item before accepting it, although you'd have to go out of your way to physically acquire it at a locker location rather than having it sent.

  92. Todd Erwin

    Complete and utter BS, which is why I normally do not use chat support. Do yourself a favor and select the "Call Me" function and request to speak with someone in the US. It may take a while to get connected, but they are (usually) more receptive about issues you are having and can sometimes find logical work arounds.

    Thanks Todd, I ended up doing this today. In the past, I had usually used the Amazon "email us" function, and had generally gotten good results this way. They must have eliminated that option since the last time I had an issue, because I only had the choice of chat and phone. Today I ended up asking for a call, and then I politely asked the representative if I could speak to someone from the U.S. I spoke to a very helpful sounding lady who looked over the chat transcript and didn't understand why I was told to wait five business days to re-order. She then spoke to her supervisor, who told her to disregard that timeframe and to create a replacement order. She said that when she placed the new order, she included a note with it that this was my third attempt at ordering this item and that the previous two shipments had been damaged in transit due to poor packaging. So here's hoping that the message actually makes it to the people doing the packaging.

    Jake Lipson

    Is there another place you could order from that's not Amazon to see if they would ship it better? If you don't want it anymore at all, that's fair and reasonable and understandable, but if you do want it, maybe the solution is to order from not Amazon.

    I had just gotten a gift certificate for Amazon which I had used for this item; I don't really want to order it elsewhere as a) other retailers are asking a higher price and b) then I'd actually have to pay for it myself instead of being able to use the gift card I was gifted. But in general, it's a point well taken. If I had been paying cash out of pocket, there are other retailers who do package their physical media better, including Barnes & Noble, Best Buy, Bullmoose and many labels themselves.

    Nelson Au

    Josh, sorry to hear about your bad experience. I’ve been there. I’d return the set un-opened. If you’re losing interest as you said, maybe fate did you a favor and saved you some money. Good luck if you try again.

    Thanks Nelson! I know that I'll want to have a version of this at some point, so if Amazon can resolve it this time, I'll go with that. I used to have most of the Carlin specials on taped-off-TV copies from a marathon HBO did decades ago, but it's no longer practical for me to access those tapes. This material has essentially been in my DNA most of my life so I am happy to own it. The moment where I "needed" to watch it may have passed but I'm sure I'll feel the urge again. I'm just trying to not collect things for the sake of collecting them anymore, and only to buy when it's actually something I'm going to watch then. You saw my Blind Buys thread – that's the consequence of me buying more stuff than I have time to watch. Just trying to not be so bad about that by only purchasing when I feel like watching.

  93. Josh Steinberg

    She said that when she placed the new order, she included a note with it that this was my third attempt at ordering this item and that the previous two shipments had been damaged in transit due to poor packaging. So here's hoping that the message actually makes it to the people doing the packaging.

    Boy, would I like to think that would work. But I've been burned enough by Amazon on this sort of thing that I have a hard time believing Amazon's right hand has ANY idea what the left hand is doing. I hope so for your sake.

  94. Josh Steinberg

    I've been having issues getting a good copy of the new "George Carlin Commemorative Collection" that MPI put out in June

    A little beside the point I know but You Tube etc. is ripe with Carlin content. The set you mentioned sounds good and I'll probably check it out because I'm sort of a Carlin nut. If my interests were fleeting, however, I would just hit the Internet when the mood struck.

    Josh Steinberg

    They sent a replacement copy in identical packaging. This time, it arrived with different dents from the previous version, and though I didn't open the shrink wrap, I can hear what sound like loose teeth from the hubs and floating discs. This one is also being sent back.

    I'm wondering if this is either a regional or quantity-based issue. I live maybe 4 miles from an Amazon distribution Center and there are 3 total in metro ATL. Also, I don't really buy a whole lot from Amazon so my shipments usually come in individual packages. I don't think I've ever received anything damaged from Amazon.

  95. Mike Frezon

    Boy, would I like to think that would work. But I've been burned enough by Amazon on this sort of thing that I have a hard time believing Amazon's right hand has ANY idea what the left hand is doing. I hope so for your sake.

    I'm not convinced it will be any better, but I figured this was worth a try before giving up entirely.

    Ultimately, some of the blame should probably be on the home video label that produced the set, MPI. It appears that the outer cardboard slipcover is just too thin and flimsy for a set of this size. The discs appear to be in a cardboard digipack from what I could see (I didn't open the shrinkwrap so can't say for sure.) The package also includes a booklet, but the booklet is smaller than the digipack and slipcover, which ends up leaving the slipcover with too much space on the inside. It's amazing what a difference a few millimeters can make. It's just not great packaging design and I'm not sure how it could be shipped without getting damaged unless it was in a sturdy cardboard box of the same size. So MPI didn't do anyone any favors either. And I can't blame the carriers for getting a package in a large bubble wrap, which has no markings on it to warn about it being fragile or anything, and not treating it with kid gloves because it doesn't look like a fragile package.

    I asked my wife if it met her threshold for asking for a replacement, and it didn't – she understood what I objected to, but said that she probably would have kept it if it had been for her. And if I had been buying it used or at a great discount, I probably would have accepted it. But it's a new item that wasn't being heavily discounted, and I know it's the last time I'm going to purchase this material, so I want it to be right.

    In the past, when I've gotten damaged items from Amazon, they've sometimes offered the choice between getting a replacement sent, or keeping the damaged copy with a discount. I think if this one comes with similar obnoxious but not catastrophic damage, I'll speak up, but if they offer a discount, I'd probably take that and be done with it. I can't believe how much time I've already spent on this one package!

  96. BobO’Link

    You've been lucky. The majority of my stuff comes in individual packages and I've received damaged product in them – usually crushed DVD/BR set boxes because they've been shipped in a far-too-large bubble mailer. And the same day get a plastic bottle of some vitamin/supplement in a box 10 times too large with enough pillow paks to cushion almost anything.

    I wish I had photos of the box of chips and soda I once received. 4 12 packs of soda and 3 packages of chips in the same box with the chips put between the soda boxes as cushioning! All the bags had burst open and the chips crushed. I got a refund but they should have never been shipped that way. Even with coupons to cover the shipping I've stopped using Prime Pantry because they tend to just throw everything into a large box with no regard as to proper separation of product or padding. Cans arrive dented, boxes are crushed, bags are burst open. It doesn't help that they seem to have only two sizes of boxes – large and larger. It's safer to do subscribe-and-save as almost everything gets shipped in its own box or package.

    Ultimately I think we're saying the same thing. Amazon seems better when you order less, which is why I have no need for their "Prime" service. What I don't understand is why folks that do pay this premium are putting up with the substandard results.

  97. This isn't exactly in the spirit of the topic…but I just ordered a copy of the film Stronger when it dropped to $11.99 on Amazon.

    It came to me in a slip case with a sticker covering up the bar code.

    I've only ever seen that done at places that sell used discs so they can create their own bar code for the item and cover up the original SKU.

    Odd…and a PITA getting that very difficult-to-remove sticker off the cardboard. The actual case was still shrinkwrapped.

    [​IMG] [​IMG]

  98. Probably a third party seller fulfilled by Amazon. I quite often find customized labels on those items. Must be how Amazon tracks the seller's merchandise in the warehouse and keeps it separate from their own (which would use the original UPC).

  99. Even when I ordered nothing but a single movie from Amazon, it would often come with a ding on the case or slip because they don't ship in a cardboard box anymore like they once did.

    These days, I try to buy as much as I can from brick and mortar – particularly Best Buy who will price match Amazon. Ordering a movie from Amazon is a last resort (such as when no other retailer carries it, etc.) for me.

  100. Malcolm R

    Probably a third party seller fulfilled by Amazon. I quite often find customized labels on those items. Must be how Amazon tracks the seller's merchandise in the warehouse and keeps it separate from their own (which would use the original UPC).

    I'd say that's right, Malcolm. But my order on Amazon says:

    Sold by: Amazon.com Services, Inc.

    And the title is still listed at $11.99 and says it is being sold directly by Amazon.

  101. Former Amazonian in Customer Service Leadership checking in. They wouldn't want me saying this, but I no longer work there and don't particularly care any more what they think.

    They used to have Chat associates in both the US and via their overseas "co-sourcers". In fact, I was on a Chat team in the US for a while. Our folks were great and really knew their stuff. If they couldn't do something, they wouldn't blow smoke up your butt. Unfortunately, AFAIK, all Chat is now done overseas by folks who don't even work directly for Amazon. They are paid by the contact and not an hourly wage. Also, all CSA's at Amazon are at the mercy of those "Did I solve your problem?" questionnaires. Too many "no's" and you lose your job. Because the majority of these "co-sourcers" were in Third-World countries, they would tell you the sky was pink if they thought it would get you to click "Yes" on that survey. By the time you figured out that they weren't going to do the thing they said, you were contacting back, ticked off, and asking to talk to someone in the U.S. who would end up having to tell you that whatever was promised wasn't going to happen, likely earning them a "No" in the process. We were not fans of the overseas folks.

    I will say that 99% of the folks doing customer service for Amazon in the US with whom I worked were amazing, knowledgeable, and empathetic. Though there are always outliers, you are always going to be better off calling and asking to speak to someone in the U.S. They may not tell you what you want to hear, but they'll always do whatever is within their power to find some kind of solution.

    If a Customer Service person at Amazon tells you they can affect shipping quality, they are lying. Amazon is a huge company with many arms and most people working in Customer Service have no connections at a Fulfillment Center and, even if they do, there are so many FC's in the U.S. with so many workers in each one that being able to send specific instructions for an order is impossible. There are just too many items being pulled off the shelves and sent out every day for each one to get individual treatment. It's all about speed at an FC. If the person who packed your box is attentive, your box is well-packed. If they aren't or they simply don't have a properly-sized box, you can end up with inadequate packing. Inadequate packing combined with being tossed from truck to truck on the way to you can end up with damaged items. The most that a CSA can do is fill out a form giving details about a package that wasn't properly put together. That form goes… somewhere… but the CSA won't have any idea where. Off into the aether somewhere.

    At the end of the day, it's cheaper for Amazon to give refunds or replacements for the few things that get damaged than it is to spend money on taking the time to make sure each item is packed in the best way possible at the FC. With the sheer number of packages that go out from Amazon every day, it's a minor miracle that they have as good a record as they do.

    TL/DR Always call and ask to speak to someone in the U.S. Associates have no power over how something is packed.

  102. Quick update on the Carlin set. I followed the suggestion to call and ask to speak to a U.S. representative who was very kind and attentive and seemed to understand my frustration. I was put on hold a couple times as she went to speak with her supervisor about how best to fix the situation. She finally reordered the item for me and said she was attaching a note to the shipping warehouse that the previous two attempts at ordering this item had resulted in damage during shipping and that it would be more carefully packed this time.

    Of course, it was sent out again in the exact same oversized bubble mailer that’s wholly inappropriate for a “soft” item. This one had only a minor dent compared to the other two so I kept it.

    But they just don’t know how to ship this item and don’t care.

    It’s clearly all about volume and using the savings from using cheaper packaging materials and less reliable methods of shipping in order to make up for any complaints they do get. And then they have their representatives lie to the customers rather than being honest about what they can and can’t do.

    As I get older, and see more and more of this with different companies, it leaves me feeling rotten. The dishonesty bothers me at least as much as the lousy policy, if not more.

  103. The worst are those long cardboard boxes Amazon UK routinely ships out anymore. This giant, ungainly boxes, containing one Blu-ray rattling around the paper wrappers. They always arrive battered, dented, and crushed–but the product's at least intact.

  104. Amazon strikes again!

    I had ordered a set of Go stones that came in two plastic tubs and the blu ray of The Invisible Man Legacy set. The Go stones were loosely sliding around in the box and luckily the blu ray has one flimsy air bag between it and the Go stones package.

    But today, I received an envelope with the box sets for Bewitched and I Dream of Jeannie and they were both crushed!

    View attachment 49174

    I’m getting this replaced. There was no protection at all. This is intolerable.

  105. Tucker: The Man and His Dream arrived in the big blue and white bubble envelope mailer, and the slipcover was torn in the spine where the UPC cutout window was. Chat offered to replace it, but I had to ship the Blu-ray back first, I told them it wasn't worth it, but could they correct the price since it dropped on release day (by $.30), they said no. I'll be calling them tomorrow after I get home from work, as I've been travelling all last week and this weekend.

  106. Nelson Au

    Amazon strikes again!

    I had ordered a set of Go stones that came in two plastic tubs and the blu ray of The Invisible Man Legacy set. The Go stones were loosely sliding around in the box and luckily the blu ray has one flimsy air bag between it and the Go stones package.

    But today, I received an envelope with the box sets for Bewitched and I Dream of Jeannie and they were both crushed!

    View attachment 49174

    I’m getting this replaced. There was no protection at all. This is intolerable.

    To be honest that's the way a number of the Mill Creek sets look like in the store … I usually but the DVDs in to multiple disc cases to protect the discs … I'm not that fond of the envelopes.

  107. This is the first time I’ve experienced Mill Creek sets! I can see the boxes are pretty flimsy, and after a little reading, I see others have commented on their flimsiness. But still, Amazon should do better protecting their items.

  108. Blu rays have rather rubbery cases and usually arrive unscathed. DVDs sometime have broken spikes etc. What do they make CD cases out of — glass? I rarely have one arrive without a crack.

  109. Todd Erwin

    Thankfully, no. Just some replacement parts for my grill.

    Where those bought directly from Amazon or through a 3rd party seller? If the latter, that one is not really Amazon's fault. It's a terrible packing job, regardless, and looks like the shipper put it through the "gorilla torture test" (remember those old Samsonite luggage commercials?).

  110. Scott Merryfield

    Where those bought directly from Amazon or through a 3rd party seller? If the latter, that one is not really Amazon's fault. It's a terrible packing job, regardless, and looks like the shipper put it through the "gorilla torture test" (remember those old Samsonite luggage commercials?).

    Fulfilled by Amazon.

  111. BobO’Link

    I'd say that's more the fault of the shipper as it appears the package suffered a drop or hit on one end.

    Possibly, but there was no padding inside other than two FOLDED sheets of butcher paper that I guess were supposed to keep the box inside in place and cushion any possible blow to the side of the box. In addition, the tape was not properly moistened prior to being applied to the box to seal it.

  112. Amazon's response to my complaint:

    Hello,

    I'm sorry to hear about the problem you've had with your Hisencn Replacement SS Burner SS Heat Plate Hanger Brackets Chargriller 3001, 3008, 3030, 4000, 5050 Gas Grill Repair kit.

    On this occasion, we don't require you to return the original. You're welcome to keep, donate or dispose of it – whichever option is most appropriate and convenient for you.

    However even after providing the refund, there was an improvement areas for the services provided which was rightly highlighted from your side.

    Thanks for taking the time to contact us with your comments about. We'll consider your comments as we plan further improvements.

    Customer feedback like yours really helps us continue to improve our store and provide better service to our customers, and we thank you for taking time to offer us your thoughts.

    I've passed your message on to the appropriate department in our company for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

    I've requested a refund for 38.99 USD, which includes the cost of the item and its associated shipping costs. This refund will go through within the next 3-5 business days and will appear as a credit on your billing statement. Please note that this does not include your bank's processing time.

    On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.com/your-account). Completed refunds will appear at the bottom of an individual order summary page.

    I hope this helps. We look forward to seeing you again soon.

    Best regards,
    Yogesh Manohar M
    Amazon.com

  113. Amazon is absolutely terrific about refunding or replacing damaged orders. Most of the time they have never asked for the product back.

    Two weeks ago I ordered body wash and it arrived leaking in the box. They sent me a replacement next day mail.

    As someone who works with Amazon packages, I can tell you that they do a pretty job of packing their stuff on pallets sometimes. We always deal with pallet breakages and leaking packages.

  114. I used to handle parcels, as well. And once, I processed my own shipment. Took it off the pallet to find that it was crushed. In that particular instance, though, it was from Best Buy. I didn't even bother opening the box. I waited until I arrived, in person, to Best Buy. I wanted them to see the parcel, as is, before opening it. That way they wouldn't be able to blame me for anything. Sometimes its the outlets; like Amazon's flimsy papers to buffer; and sometimes it has something to do with its journey throughout many states. My eye became trained to know that difference. Sorry to learn that Amazon hasn't fully listened to us; as a year ago, they sent me an over-sized box with a few loose BDs in it. Two crumpled pieces of paper were the buffer. Luckily, that one worked out. But believe me, I've had my disappointments, too.

  115. View attachment 52679

    Here is my copy of “Star Trek Discovery”. As you can see, although the Blu rays look OK, the case is “smashed to rat shit”.

    Amazon used to send out replacement cases in the CD days, but does not now. They offered me a “gift card” for $25% of what I paid ($9.00), which I took and used to order a new case myself. What a pain in the ass!

  116. My first copy of Discovery came damaged from being shipped in an oversized bubble mailer, though nowhere nearly as bad as that. I did the live chat for a replacement, and the representative said they'd send out a replacement in better packaging. I've heard that every single time I've had a shipping issue, and it's never happened… until this time. I can't believe it happened, and I still think it's more a coincidence, but my replacement Discovery was shipped in a proper cardboard container.

  117. Josh Steinberg

    My first copy of Discovery came damaged from being shipped in an oversized bubble mailer, though nowhere nearly as bad as that. I did the live chat for a replacement, and the representative said they'd send out a replacement in better packaging. I've heard that every single time I've had a shipping issue, and it's never happened… until this time. I can't believe it happened, and I still think it's more a coincidence, but my replacement Discovery was shipped in a proper cardboard container.

    It is a coincidence. We both know chat agents especially have little to no pull on getting orders packaged.

  118. TJPC

    I actually already had an empty 4 disc Blu ray case that I slid my STD (ha! :razz:) discs into. I of course used rubber gloves!

    If you'd ordered the rubber gloves at the same time … you might not be in this predicament 😉

  119. I just opened my copy of Star Trek Discovery. It came from amazon in a padded envelope with another blu ray. They were not externally crushed and looked OK, amazingly. But when I opened the Star Trek set, the hinge component that’s molded into the outer case was broken similarly to Terry’s in his photo. Looks like a design flaw on this one. The thickness of the hinge tab wasn’t enough to support the weight and thus failed the shock and vibe test. I’m not going to ask for a replacement on this one yet.

  120. Nelson Au

    I just opened my copy of Star Trek Discovery. It came from amazon in a padded envelope with another blu ray. They were not externally crushed and looked OK, amazingly. But when I opened the Star Trek set, the hinge component that’s molded into the outer case was broken similarly to Terry’s in his photo. Looks like a design flaw on this one. The thickness of the hinge tab wasn’t enough to support the weight and thus failed the shock and vibe test. I’m not going to ask for a replacement on this one yet.

    I've had this happen on quite a few multi-disc Blu-ray cases that use a hinged design. It seems to be a flaw with the design, especially with sets that contain more than a couple of discs. The weight of the discs is too much for the tiny pegs holding the hinge together. It would probably be fine during initial shipping to the warehouse, but wasn't really made to withstand the rigors of being tossed around in a USPS/UPS truck, especially if it isn't packed with lots of air pillows. It's a pain, but not really something that Amazon can control and, as long as the discs aren't damaged, I wouldn't bother with asking for a replacement as there's a decent chance the same thing would happen with the one they sent. Blame the manufacturers wanting to save money on cases.

  121. This just means “buy them at your local “Best Buy” if it is a new series that is readily available. I order most of my new blus from Amazon, and have always been satisfied up until now. I find the Blu cases are usually more “rubbery” than regular DVD cases and certainly more than the brittle CD cases now that they are all clear. Because of this I have not had much trouble with them.

  122. Absolutely maddening and I'm clueless

    $200 collectibles and $50 Steelbooks get sent in bubble envelopes or 2 mil baggies with no padding

    Today's delivery for a $4.30 order — 2 less than dime size CR1616 batteries. Literally dime thickness even inside the blister pack.
    Put in std 3.5 x 6 envelope and then inside a brand new A3 BX7 box (10in x 7 x 5.5) . I mean you could safely put 4-6 blurays and a full layer of bubble wrap like SAE does with this box.

    I just don't get it.

  123. I over came that problem with buying 5 BD cases for $7 off Amazon. I find a lot of tiny blue pieces on the carpet of my HT and have no idea which case is broken.

    I've only had to use one of the blank cases so far.

  124. Here's a new one. I ordered a new copy of The Outer Limits blu ray as a gift. It arrived in a cardboard wrapped type box. Kind of sloppily folded over and adhered crooked.

    View attachment 53096
    So the items inside, two blu rays arrived OK. However, the Outer Limits set had torn shrink wrap on two corners and the cardboard packaging for the Outer Limits set had been dog eared a bit and the black printing was worn off the corners. Its like it had been on a shelf for some time and had been slid around over time. Because it is a gift, I hated to see it in that shape. Surprising too.

    I called Amazon tonight to exchange it and it was sort of frustrating as the girl, who sounded like it was a customer service person working in America, though, it was hard to tell. ( the call back was from Seattle) She kept putting me on hold after I asked about the return to exchange. It took several times of waiting while she was doing whatever she was doing to sort it all out. The cool thing is the return will be done by a UPS guy coming to my house to get it. The bad thing is I have to re-order the Outer Limits as I'm shipping it to my work place since the item will be shipped during the week.

  125. Nelson Au

    Here's a new one. I ordered a new copy of The Outer Limits blu ray as a gift. It arrived in a cardboard wrapped type box. Kind of sloppily folded over and adhered crooked.

    I'm actually glad when they use that packaging on hardback books that I buy only because it's better than their padded envelopes.

  126. Agreed Travis. I was pleasantly surprised they used this packaging. I was disappointed the item was in such poor shape to begin with looking so used. And it wasn’t the fault of the packaging or shipping from the looks of it.

  127. Nelson Au

    Here's a new one. I ordered a new copy of The Outer Limits blu ray as a gift. It arrived in a cardboard wrapped type box. Kind of sloppily folded over and adhered crooked.

    View attachment 53096
    So the items inside, two blu rays arrived OK. However, the Outer Limits set had torn shrink wrap on two corners and the cardboard packaging for the Outer Limits set had been dog eared a bit and the black printing was worn off the corners. Its like it had been on a shelf for some time and had been slid around over time. Because it is a gift, I hated to see it in that shape. Surprising too.

    I called Amazon tonight to exchange it and it was sort of frustrating as the girl, who sounded like it was a customer service person working in America, though, it was hard to tell. ( the call back was from Seattle) She kept putting me on hold after I asked about the return to exchange. It took several times of waiting while she was doing whatever she was doing to sort it all out. The cool thing is the return will be done by a UPS guy coming to my house to get it. The bad thing is I have to re-order the Outer Limits as I'm shipping it to my work place since the item will be shipped during the week.

    A lot of the single discs (eg Ambersons and Gosford) came in similar packaging from B&N (without the Amazon logo)

    That's how Amazon.uk ships the single discs as well, but in thinner cardboard.Or in similar box held loosely together with tape. I've been fortunate that of the packages I have received there has been no discs missing …

  128. I just had a very pleasant lengthy conversation with a customer support lady who is located in South Africa. Amazon truly is a worldwide company, with me calling from California, it felt like I was speaking to the main company if it was in Washington. Except the accent, which I had no trouble understanding this time. At any rate, I called them because I wasn’t feeling comfortable with the return instructions I received last night about the damaged Outer Limits set I’m returning. In speaking to the customer support woman last night, I was told to leave it outside for the UPS to pick up today. Why I was uncomfortable is that it’s sunday. Do they and would they make a trip on a Sunday to collect my return? I live in a safe neighborhood, so it is more then unlikely it will be stolen, but you never know whose out there scanning for packages left outside. At any rate, I was told to please leave it out and if they don’t get it, she also sent me a return label to print to drop it off myself. Which the lady didn’t do last night. I think I spoke to a rookie last night. Plus this South Africa lady was able to make the exchange work and ordered a replacement to be shipped out this week while the rookie last night said to return it and re-order the item myself.

    I also told her about how displeased I was they keep using padded envelopes to send blu rays that arrived damaged. She took my comments and noted them. I at least felt heard and they would listen, but I realize from earlier posts that Amazon won’t do anything about the packaging.

  129. Nelson Au

    I just had a very pleasant lengthy conversation with a customer support lady who is located in South Africa. Amazon truly is a worldwide company, with me calling from California, it felt like I was speaking to the main company if it was in Washington. Except the accent, which I had no trouble understanding this time. At any rate, I called them because I wasn’t feeling comfortable with the return instructions I received last night about the damaged Outer Limits set I’m returning. In speaking to the customer support woman last night, I was told to leave it outside for the UPS to pick up today. Why I was uncomfortable is that it’s sunday. Do they and would they make a trip on a Sunday to collect my return? I live in a safe neighborhood, so it is more then unlikely it will be stolen, but you never know whose out there scanning for packages left outside. At any rate, I was told to please leave it out and if they don’t get it, she also sent me a return label to print to drop it off myself. Which the lady didn’t do last night. I think I spoke to a rookie last night. Plus this South Africa lady was able to make the exchange work and ordered a replacement to be shipped out this week while the rookie last night said to return it and re-order the item myself.

    I also told her about how displeased I was they keep using padded envelopes to send blu rays that arrived damaged. She took my comments and noted them. I at least felt heard and they would listen, but I realize from earlier posts that Amazon won’t do anything about the packaging.

    Amazon has their own trucks that do deliver on Sunday …I don't know about them being UPS

  130. Nelson Au

    Thanks Bryan. Well, if it is an Amazon truck coming or a UPS truck, I hope they knock on the door. I just don’t feel good leaving it outside.

    I would leave a note to call or knock for the package they come as late as 9pm

  131. I got an e-mail from Amazon today advising me that an item I am expecting to be delivered tomorrow may be delayed due to the icy weather we had today (a couple of inches of sleet and freezing rain) making roads treacherous for driving. Frankly, I'll be surprised if we get ANY mail delivery tomorrow.

  132. John Sparks

    I've noticed that some of my BD cases are coming cracked, but the disc is okay. So, I've bought 5 each of the single/double replacement cases and I've already used 4 of them, a good investment.

    I've ended up buying blu-rays at DollarTree, when they have them just for the cases, as I prefer to have the blu-uay logo silvered in as opposed to blank

    My copy of the Phantom Thread 4K UHD came with the shrink wrap opened similar to the way the shrink wrap on a pack of cigarettes and the CLEAR case (NOT Black) cracked. I checked the 4K disc and it appeared OK but I haven't tried the code the Digital version. It was between two steelbooks (one was a 4K) and another 4K in the black case all arrive apparently unharmed in an approximately 16X12 Prime plastic bubble bag …:(

  133. B-ROLL

    Amazon has their own trucks that do deliver on Sunday …I don't know about them being UPS

    That is not the case everywhere. In our area, the USPS has been delivering anything I get on a Sunday. If you see a US Mail vehicle in the neighborhood on a Sunday, you know somebody is getting an Amazon delivery.

  134. Scott Merryfield

    That is not the case everywhere. In our area, the USPS has been delivering anything I get on a Sunday. If you see a US Mail vehicle in the neighborhood on a Sunday, you know somebody is getting an Amazon delivery.

    That used to be the case here but now it seems to be only Amazon’s own delivery trucks on Sunday.

  135. One of the things I hate is waiting for a delivery! Only because I hate knowing a package is sitting on my doorstep and it might get stolen. Or I want to be around in case they knock so I can give them the package in this case. I knew the UPS truck wouldn’t come. The Amazon email said next business day, despite the customer service person saying it would be Sunday. Though the second lady said yes, it was unclear and she couldn’t confirm if UPS would come Sunday. No trucks ever came by my house yesterday. They didn’t leave a note either if they did.

    I’ll go to a UPS store after work if I can get there before they close.

  136. Scott Merryfield

    That is not the case everywhere. In our area, the USPS has been delivering anything I get on a Sunday. If you see a US Mail vehicle in the neighborhood on a Sunday, you know somebody is getting an Amazon delivery.

    US Mail delivered a package to me on Sunday from Deep Discount. There was no special "express" shipping indicated. I think they were just trying to get caught up from the forced day off last week.

  137. TJPC

    In Canada, we have no mail on Saturday or Sunday. Tracking etc. stops.

    We do not have normal mail delivery on Sunday in the US, either. Amazon paid the US Postal Office extra for the Sunday deliveries. I have heard that the Post Office was losing money on the deal, though. And honestly, I don't know why, if the Post Office is losing money, they still do Saturday deliveries anymore.

  138. Scott Merryfield

    We do not have normal mail delivery on Sunday in the US, either. Amazon paid the US Postal Office extra for the Sunday deliveries. I have heard that the Post Office was losing money on the deal, though. And honestly, I don't know why, if the Post Office is losing money, they still do Saturday deliveries anymore.

    Because the American people want Saturday deliveries so Congress won’t allow them to eliminate it.

  139. Robert Crawford

    Because the American people want Saturday deliveries so Congress won’t allow them to eliminate it.

    I don't usually get Saturday mail delivery anymore, so I think local post offices are deciding for themselves whether they deliver or not. That's why I was kind of shocked to get a non-Amazon delivery on Sunday, since nothing came on Saturday.

    My EW print magazine, which was always delivered on Saturday for years now usually comes on Monday of the next week.

  140. Robert Crawford

    Because the American people want Saturday deliveries so Congress won’t allow them to eliminate it.

    That seems odd in this modern age. I get very few important items in the mail anymore. Most of my bills and statements are electronic, as are my payments. There's nothing I get on a Saturday that couldn't wait until the following Monday.

  141. Nelson Au

    Here's a new one. I ordered a new copy of The Outer Limits blu ray as a gift. It arrived in a cardboard wrapped type box. Kind of sloppily folded over and adhered crooked.

    View attachment 53096
    So the items inside, two blu rays arrived OK. However, the Outer Limits set had torn shrink wrap on two corners and the cardboard packaging for the Outer Limits set had been dog eared a bit and the black printing was worn off the corners. Its like it had been on a shelf for some time and had been slid around over time. Because it is a gift, I hated to see it in that shape. Surprising too.

    I called Amazon tonight to exchange it and it was sort of frustrating as the girl, who sounded like it was a customer service person working in America, though, it was hard to tell. ( the call back was from Seattle) She kept putting me on hold after I asked about the return to exchange. It took several times of waiting while she was doing whatever she was doing to sort it all out. The cool thing is the return will be done by a UPS guy coming to my house to get it. The bad thing is I have to re-order the Outer Limits as I'm shipping it to my work place since the item will be shipped during the week.

    She was probably a new associate who was hired for the holiday season. Starting around Sept., they start to ramp up their hiring so you are exponentially more likely to get an inexperienced person when contacting Amazon Customer Service between then and Christmas. That would explain the confusion and multiple holds. Heck, she might have even still been in training.

    Also, Amazon discourages their associates from offering UPS pickup for items unless they're heavy or really expensive. It costs the company a lot more money than the standard method of having the customer print out a label and drop it off at a UPS location. The option is there, but you have to jump through hoops to enable it. Since you were a "repeat contact," odds are the system routed you to a more-experienced person with more permissions to make exceptions, which explains why you got someone in South Africa. That system was implemented when I was there in order to cut down on the number of repeat contacts. It makes more sense to route repeat callers to better-equipped associates, rather than sending them to someone who is likely another newer person with limited knowledge and abilities to make concessions. Every call costs the company money, so the fewer calls required to solve a problem, the lower the final cost to Amazon. Most issues can be handled easily with a single call, since the reasons people call in usually fall into just a few categories. When that isn't the case, that's when it's important to "bump it up the line" to someone more experienced. Certainly not every new associate isn't capable, but Customer Service training time has been decreased quite a bit in the past several years.

    As for the condition of your case, Amazon uses a system whereby items of the same type aren't stored together. They store things by what will fit in a given area. It allows them to maximize their storage space. Because their inventory system is so sophisticated, they're able to locate and grab an item in a fulfillment center the size of several football fields in a matter of minutes and get it to the packers. It's crazy, how elaborate it is. That's also how they're able to ship things out so quickly. The downside is that, when you're dealing with that many different items, it simply isn't possible to worry about things like the condition of the outside packaging. Most people won't care and the number of those who care enough to initiate a return are so small that Amazon just eats the cost of the return and then, if the actual item is fine, re-sells the item as one of their Amazon Warehouse Deals. They can't sell it as new, since it has been in the possession of a customer, but they can still recoup what they initially paid for the item, usually still with a small profit.

    I'm telling you, working there was an incredible learning experience about operating a business on a massive scale.

  142. Thanks a lot for the insights Brian! That is always interesting to learn more about Amazon’s operations.

    The UPS never came to my house. Since I was at work yesterday, and there was no UPS note on my door saying they came by, then I assume they didn’t stop by yesterday either.

    What was nice is the South Africa customer service agent was nice enough to emailed me a return label just in case. But it wasn’t a label as I learned after the call and looking at the link she sent, it was a 2D barcode instead. So that was disconcerting. The instructions said this code will tell the UPS what the printed return label will be. I took the code and package to a UPS store and the guy just scanned the code and printed the label and stuck it on the box. I didn’t check what it said but figured it will go where it’s supposed to and I won’t be charged for the Blu Ray upon its return.

    That’s interesting what you said Brian. One time as I posted in this thread earlier, the package on a DVD set was crushed and Amazon said to just dispose of it myself, don’t worry about returning it. The South Africa agent said they don’t do that anymore.

  143. I generally have good luck with Amazon deliveries, but my most recent one, the Mission Impossible 4K box set, scheduled to be delivered today by their own service (has a TBA tracking number) now is listed as "Delayed" even though package arrived in Los Angeles. Going to more detailed tracking it says this:

    11:35 AM
    A carrier delay has occurred
    Los Angeles, US

    7:47 AM
    Out for delivery
    Los Angeles, US

    So it was scanned as out for delivery, and four hours later it was delayed. Truck get in an accident? Dude stepped on my package? Maybe put in wrong delivery truck that was headed to another area? Inquiring minds want to know…

    Fingers crossed as this is an expensive set…

  144. Nelson Au

    Thanks a lot for the insights Brian! That is always interesting to learn more about Amazon’s operations.

    The UPS never came to my house. Since I was at work yesterday, and there was no UPS note on my door saying they came by, then I assume they didn’t stop by yesterday either.

    What was nice is the South Africa customer service agent was nice enough to emailed me a return label just in case. But it wasn’t a label as I learned after the call and looking at the link she sent, it was a 2D barcode instead. So that was disconcerting. The instructions said this code will tell the UPS what the printed return label will be. I took the code and package to a UPS store and the guy just scanned the code and printed the label and stuck it on the box. I didn’t check what it said but figured it will go where it’s supposed to and I won’t be charged for the Blu Ray upon its return.

    That’s interesting what you said Brian. One time as I posted in this thread earlier, the package on a DVD set was crushed and Amazon said to just dispose of it myself, don’t worry about returning it. The South Africa agent said they don’t do that anymore.

    The barcode that you received just would have been scanned by the UPS driver who would have picked up the item. They have label printers available to them that would then print out the label that they would paste on the box; essentially what the person at the UPS location did. It can be confusing to folks if the Associate doesn't inform them of this when they're setting up the return. Again, it sounds like you were dealing with someone on the first call who was inexperienced. 🙂

    The only time that customers were supposed to be advised to dispose of an item, rather than returning it, was if it involved something like broken glass or leaky containers. Obviously, that kind of thing would be a waste to return and also, in many cases, a hazard to the people handling the package. There were always unscrupulous Associates who would default to "Just keep it" because they were afraid that the customer would answer "No" on the "Did I solve your problem?" survey. Since they have to go through a series of checklists where they select the reasons for taking an action, they quickly figure out what they need to click to get the system to allow them to not require a return and abuse the system. Since Customer Service Associates' jobs depend on getting a "Yes" response on those surveys, the dishonest ones learn how to game the system. It's unfortunate for the honest ones who have to deal with someone calling back in because they were either promised something by the first CSA that wasn't possible or because something went wrong due to the first CSA's actions. The person handling the subsequent calls had a much higher chance of getting that "No" on their survey, even if they ended up cleaning up the mess of the first CSA. I saw it happen time and time again, unfortunately. I don't know the specifics of things at Amazon now, but the general rule of thumb when I worked for them was that if the person helping you was American, Costa Rican, or South African, you were likely speaking with someone who actually worked at Amazon and were held to a high standard. If you were speaking to someone in the Philippines, you were speaking with an outsourcer, many of whom would not follow policy or who would use underhanded tactics to get customers off the phone and a "Yes" on their survey. Amazon Corporate refused to admit that it was a problem, since those outsourcers cost the company pennies on the dollar compared to actual Amazon employees, but those of us on the "front lines" had lots of data that said otherwise.

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