Sheldon
Stunt Coordinator
- Joined
- Sep 5, 2001
- Messages
- 176
What is the absolute worst customer service that you have ever received?
It was a hell of a deal after that (another $120 off), but it was VERY unethical and downright sneaky to try to mislead us.
I've had salespeople pull that on me before, too, although never without my permission. My thinking is, I obviously agreed to pay $X for product Y, so what do I care if the sales guy feathers his own nest by charging me $Z for an extended warranty (or whatever gimmick management is spiffing them to sell this week) and $X-Z for the product?
The only ox being gored is the store's: in some cases, they may be losing most or all of their profit margin on the item I purchase in order to subsidize the salesdroid's bonus program. Either way, it's not my problem, and the truth is, I really am walking out with more than I intended to pay for (the product plus the extended warranty I wouldn't have purchased otherwise.) I don't know that I would consider it "misleading," although if I were the salesperson's manager I might have a very different opinion.
Dishonorable mention to the bicycle manufacturer (who shall remain nameless for legal reasons) whose fork on a $3000 bicycle failed, causing significant permanent facial scars (think skin/cartilage grafts and extensive dental work) to my girlfriend and myself.
Jim,
Just curious -- how did the fork failure injure both of you? Two different bikes?