Hello; I am a Mac guy with limited experience under Windows. A friend bought a new computer with XP home edition on it a couple of months ago. Someone else set the machine up, and obviously didn't do it properly, and now they can't get anything to work. Their email won't allow any settings to be changed (they change, but won't stick), and seem to be locked out by the admin, but no one know s how to access it, or what the password is. They can't install or update anything. Since there haven't been any new files added to the computer, I suggested trying to restore the HD to its initial state. Is there a way to get around the admin password to reinitialise the computer, or go back to the state the computer came from the store?