- Joined
- Jun 10, 2003
- Messages
- 26,382
- Real Name
- Josh Steinberg
Audiences, for the most part, don't seem to want to complain about anything.
I've noticed this as well. I think a good portion of the audience simply doesn't notice or care about things like poor projection quality. It's on a screen bigger than the one they have at home. It's a movie they feel the need to see right away before someone else spoils it. That seems to be enough for a large segment of the audience.
There may be some residual feelings of, "Nothing ever happens when I complain, so why bother?" Some people just feel defeated on that front. I know I often do. On top of that, with reserved stadium seating and larger multiplexes that are often understaffed, getting up to complain may mean climbing over a dozen or more people in the middle of the movie, searching a vast, empty lobby for someone to help, and then hoping that that person will understand your complaint and be in a position to do something about it. At a couple of the theaters I go to most frequently, the entire complexes are something like six floors each, but customer service is only on the ground level. So if you experience a problem during the movie, it's not just ducking out into the hallway quickly, it's a ten to twenty minute round trip to go and find someone. So then the calculation becomes, is it worth me missing 20 minutes of the movie for something that they probably won't fix anyway? And the answer to that is usually no.
When I'm at a theater and something starts going screwy, I often feel that it's the choice between either putting up with it or leaving, unfortunately.