who's returning their outlaw 950?

Discussion in 'Archived Threads 2001-2004' started by Ted Kim, Jun 4, 2002.

  1. Ted Kim

    Ted Kim Stunt Coordinator

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    Now that the 30 day period is over or coming close to an end for the first batch of shipments, I was wondering who is shipping their 950 back. I intend to keep mine, even with the hiss issue still not resolved.
     
  2. Patrick R. Sklenar

    Patrick R. Sklenar Second Unit

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    I'm keeping mine. I'm using it just for HT & love it.
     
  3. Russell _T

    Russell _T Supporting Actor

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    If the hiss issue indicates defective design or QC that means it should roll over into the warranty period.
     
  4. Jed M

    Jed M Cinematographer

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    Im keeping mine as well. [​IMG]
     
  5. Patrick R. Sklenar

    Patrick R. Sklenar Second Unit

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    Russell_T,
    Based on previous experiences with Outlaw, I agree. When they figure out what's causing this issue on certain systems, I'd expect them to help out those who've reported the problem. They're not superhuman or anything, but based on my discussions with them, and their prior actions, they really do take their customers seriously and really do want to do right by all of us.
     
  6. Will

    Will Guest

    That's not always true. The Outlaws upgraded their 1050 receiver to correct problems found in an earlier review by S&V. But Outlaw didn't fix the newly discovered problems for free, for their existing customers. Only new customers got the upgrade without paying extra. According to the Outlaw site at http://www.outlawaudio.com/support/faq_topics.html#
     
  7. JackS

    JackS Supporting Actor

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    Will- Since this is a hardware upgrade and there seemed to be many happy owners of the original 1050, I don't think the 50 bucks is unreasonable. Had the outlaw changed the model number to say, 1051, it would have been viewed as the new improved model. Such a nominal fee for an improvement is a plus and an option that many other owners of non-upgradable receivers would love to have. I'm not an Outlaw owner so, unless the defect was serious and received unaminous complaints, the Outlaws seemed to have handled the problem in an acceptable way.
     
  8. Vince Maskeeper

    Vince Maskeeper Producer

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    What was wrong with the 1050? Also, how do you tell if you have a "fixed" unit or not?

    -Vince
     
  9. Will

    Will Guest

    JackS,
    Since the Outlaws charged the early Outlaw 1050 customers to fix problems Sound and Vision found with the Outlaw 1050, the Outlaws may also charge the early Outlaw 950 customers to fix Outlaw 950 problems. Who knows for sure if Outlaw will fix the 950 problems (naturally they aren't talking right now), but it stands to reason they might fix some problems in future rollouts of the 950. And then, they might charge early customers to upgrade their 950's.
     
  10. Jed M

    Jed M Cinematographer

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    Will, I, like others I'm sure, hope they do offer a fix for this. If not they would be leaving some customers high and dry. It would be a major mistake in my book especially after how well Rotel responded to their customers about the hiss problem. Outlaw is treading on dangerous grounds right now and hopefully for everyone involved it will be solved in a efficient and simple manner.
    Vince, I don't know for sure but I remember Merc used to refer to it and it was one of the reasons he returned it I believe. That was before the update. I know someone here remembers what it was.
     
  11. Patrick R. Sklenar

    Patrick R. Sklenar Second Unit

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    Will,
    I don't recall ever reading any posts from anyone saying that they had to pay to have Outlaw "fix" any problems? In fact, I seem to recall reading all sorts of posts stating that Outlaw had shipped replacement units and return shipping lables to the folks who reported problems ... at no charge. That situation was part of what helped develop their reputation for customer service.
    I believe someone asked the Outlaws about the section of the FAQ that you quoted and the reply was something along the line of "updates and changes" would be covered under the $50 fee. Fixes were covered under the warranty.
    Vince,
    It was two years ago, right when the 1050 came out. I can't remember exactly what the problem was, although I vaguely seem to recall one had something to do with the noise floor leading to a change in the op amps being installed. As far as I recall, all shipped units that were reported to have the problem were replaced at no charge. Also there were several cases of units running hotter than the new owners felt was proper ... Outlaw replaced all of them as well ... again, at no charge.
    These problems were in the very first production run and, to the best of my knowledge, fully fixed before the second run. All units received back after being replaced were retrofitted with the "fixes" before being sold as b-stock. There shouldn't be any units in circulation with any of those problems.
     
  12. BrentPollard

    BrentPollard Second Unit

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    So far it looks like 0 returns[​IMG]
     
  13. Will

    Will Guest

    According to my reading of the Outlaw FAQ, early purchasers of the 1050 who didn't want to pay Outlaw to upgrade their 1050 to the upgraded specs (and be without their 1050) still have un-upgraded 1050's. One could say these upgrades fixed a problem with the 1050, detected by Sound and Vision. But the Outlaws said it's an upgrade and charged any early customer who wanted their unit fixed. Subsequent production runs of the 1050 had the upgrade built in, no charge.
     
  14. Brian Corr

    Brian Corr Supporting Actor

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    I'm not returning one because I am passing on ordering one in the first place.
     
  15. Patrick R. Sklenar

    Patrick R. Sklenar Second Unit

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    Will,

    I'll be the first one to say that I've got a lousy memory. And I'm often wrong about things. But I was rather heavily involved with Outlaw back then since I was one of the five beta testers for the 1050 ... including the so-called "fixed" versions. I honestly don't recall ever hearing of anyone having to pay to have their unit "upgraded". So. Could you please refresh my memory of who reported having to pay to have their 1050 fixed or upgraded?

    And, to get this thread back on topic, are you returning your 950? It certainly sounds like you're quite unhappy with the "useabilty" aspect of the unit based on some of your earlier posts.
     
  16. Kevin C Brown

    Kevin C Brown Producer

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    I am not returning mine because I haven't got it yet because I haven't ordered it yet because (now) I'm waiting for a fix to the hiss problem to be announced before I do order it (whew!). [​IMG]
     
  17. John.Meer

    John.Meer Agent

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    I will probably return mine.
     
  18. TomH

    TomH Second Unit

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    I still have not seen anything I would rather have for under 2K. I am keeping it but I would like to see a response from Outlaw regarding the hiss. The hiss is faint and really does not affect the performance but it really should not be there. I would pay a service charge and shipping if necessary.
    Tom
     
  19. Will

    Will Guest

     
  20. Ron Reda

    Ron Reda Cinematographer

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    I'm just hoping that they get the hiss fixed by the time I get around to paying for mine (I'm low on the list...reserved in April). When I first got into HT, I had a Sony receiver that hissed and it drove me nuts!
     

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