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Who to contact about defective Warner Archive discs? (1 Viewer)

Neil Brock

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I looked up the WB Shop phone number but when I called it was disconnected. Now I bought these things a couple of years ago and first saw the problem when watching the shows. Unless I'm going to watch DVDs 24 hours a day, there's no way I'm going to discover defective discs in a timely fashion. I have 2 floor to ceiling bookcases that are overflowing with TV show sets.
 

Darby67

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Dec 4, 2009
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Sean
Neil:

I would recommend reaching out to Sherri Bogard at Warner Brothers at [email protected]. I've communicated with her about defective Warner Home Entertainment and Warner Archive discs in the past and she had been exceptional in terms of obtaining replacement discs.
 

Neil Brock

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Sent the email but no response yet. Funny thing but I went on the WB Shop website to look up my past purchases, which are substantial, and nothing comes up. I did discover that Mr. Novak I bought from Oldies.com and when I called them they said they have a 30 day return policy. Which is great, considering how many hundreds of hours of programs I used to get every month. If I never slept and watched DVDs 24 hours a day, 7 days a week, I couldn't watch everything that comes in in 30 days.
 

Darby67

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Neil:

She might be out of the office due to Covid restrictions. Funny you mentioned the WBshop as I just checked my account today and not only are all my past purchases gone but my entire wish list as well. I also noticed that they don't give you the option to wish list any home media releases , you can only add them to your cart..
 

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