Who Framed Roger Rabbit? Vista Series packaging (1 Viewer)

[Todd H]

I finally ordered Who Framed Roger Rabbit? Vista series 2 disk set. When it arrived from Deepdiscountdvd.com the case was a little beat-up. When I took the plastic off, it had the dreaded broken hub and floating disk problem. The disk doesn't appear to have any scratches and plays without problem. Should I just send the entire thing back or will Disney just replace the case if I contact them?

Edit: God I hate crappy cardboard packaging!

 

[MarcoBiscotti]

Disney will probably replace the packaging but I'm betting it would be a lot quicker and simpler to send it back for an exchange.

 

[Scott_J]

Actually most studios don't replace packaging due to fears of bootlegging - if you copy their DVDs they don't want you to be able to sell it in the "official" packaging.

 

[Ray H]

I thought I read somewhere that Disney has great customer service when it comes to these things so they may still do as Marco says.

 

[MarcoBiscotti]

Disney does have great customer service when it comes to this and will always replace your packaging, even send out replacement slip covers if you purchased one of their 2-disc sets but were unable to find one... but again, it would probably be a lot easier to just exchange the DVD from where you bought it. They are obligated to send you out a replacement as soon as the disc is returned and it will save time and effort.

 

[John*D]

E-mail DDD and tell them the problem. They will email you a RMA # and an IMAGE of the return shipping label which you will print, fill out with your order # and RMA #.

DDD pays for the return shipping. When they receive it they will credit your C-card for the DVD and then doing a charge for the replacement item.

 

[Aaron Silverman]

I have had this issue with discs from both Disney and DDD, and both have responded with excellent customer service.

If the disc isn't scratched and plays fine, then I would just call Disney customer service -- that way you don't have to bother returning the disc (and DDD won't have to pay for it).

 

[MarkHarrison]

I've only had to call Disney once with a problem. I'd have to say that it was one of the most pleasent experiences I've ever had in this type of situation. The service was quick, there weren't a lot of annoying questions asked, the lady who helped me was extremely nice plus she was a native English speaker and very easy to understand. On top of that, I was able to hold on to my original set (Pearl Harbor: Vista) until the replacement arrived. That meant I was able to swap the one bad disc and not have to re-watch the other three. From the comments here, it appears that I didn't just get lucky.

But I'd still go with Deep Discount first. It's their problem and they should fix it.

 

[Todd H]

Contacted DDD. They're sending me a postage paid mailing label to send it back.

Edit: Just received a reply from Disney. They're sending me a replacement case. I think I'll just hold on to the disks and use the replacement cover. Disney's customer service is excellent!

 

[Bill Williams]

Of course, there's one question that I've got about this DVD: has anyone managed to figure out how to get through the Trouble in Toontown game? I can't even get past the first dang goon on the first level without having to go through the entire trivia question section! Any help would be greatly appreciated - thanks!