Who do I contact regarding getting a new box?

Discussion in 'Archived Threads 2001-2004' started by Steven Wesley, Jun 5, 2002.

  1. Steven Wesley

    Steven Wesley Second Unit

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    Howdy all... My wife recently picked up Friends season 1 at Target. Been quite pleased with the discs themselves. One thing, however (because maybe I care too much about such things), is that the outside slipcase box (that the DVD holder thingys slide into) has slight box damage. My wife missed this, I guess, when she bought it (not blameing her, however! [​IMG] ), and since the shrinkwrap was removed, Target obviously wouldn't take it back.
    Do you think it's possible to contact Warner asking for a replacement outer box for this set? If so, who do I need to contact for such a thing?
    Any help would be greatly appreciated. Thanks! [​IMG]
     
  2. Chad R

    Chad R Cinematographer

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    I had a problem with my first three X-Files seasons and tried unsuccessfully everywhere, including the studio, to get it replaced. I had zero luck.

    Try returning the set as "defective" to Target. Say you had a problem playing it and maybe they'll replace it. They might pull off the shrink wrap, but that shouldn't be a problem.

    I couldn't do that since my wife's new kitten (now cat) climbedup on my DVDs shelves and pee-peed on them.
     
  3. Steven Wesley

    Steven Wesley Second Unit

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    Chad, thanks for the story... sorry you've had bad luck. That doesn't bode well. Anyone else have some hopeful news? [​IMG]
    The only contact info I've come across (and am thinking of trying) is...
     
  4. RobertCharlotte

    RobertCharlotte Supporting Actor

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    I felt a bit guilty about it, but I've done what Chad suggests, as well. I would never suggest that you lie, but if you return it, say it has a problem and leave it at that, there's a good chance they won't even ask for specifics.

    Hint: go when they're busy. Good luck!
     
  5. Dave F

    Dave F Cinematographer

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  6. Aaron Silverman

    Aaron Silverman Executive Producer

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    My 2-year-old cousin (or it might have been the dog, my aunt & uncle aren't sure!) trashed the insert and outer box art of my Little Mermaid disc. I called Disney's customer service line and they very kindly sent me a replacement box and insert card right away, at no charge. (They also kindly recorded my request that future titles be OAR. . .)
     
  7. Brian E

    Brian E Screenwriter

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    I don't know if this would work or not. To get replacement Warner snappers in the past I've emailed [email protected]
    I don't know if Ivy Hill is responsible for Warner box set packaging or not (I would assume so since they're owned by Warner), but it might be worth a try.
     

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