Background: I've been having problems with the cable company, ever since I got my computer connection through the them. The modem loses connection, weak signal. The first guy came out and swapped out a three-way splitter for my four-way splitter (all located in my basement) and seemed to solve the problem for awhile. After the last rain storm I was getting intermittent connection. A new tech came out and gave me a buch of grief about how I am paying only for one connection and have to get rid of the three-way splitter and only slit once, for one TV and the cable modem. So I lose a TV connection and the problem persists. Now they say they must replace the drop from the street, mine is probably 20 years old. New Problem: Where the cable comes out of the ground and enters the house I have installed a standard two-gang plastic box and conduit that runs just under the ground. I did this because my dog thought it was fun to nervously gnaw on the cable that was attached to the side of the house foundation. The cable tech said this was non standard and they would not touch/route the cable through this device. Actual question: Where do my rights to modifing the cable-run across my property, or within my house, begin? I have not made any changes to the cable outside of the house (other then shielding it from my stupid dog). I am replacing the RG-59(?) cable in the house with RG-6 Quad and quality splitters. The one Tech said I can not do either! Whats the real story and where can I find this info? I tried calling the cable company and the lady who answered's only worry was confirming I was a customer and couldn't after 20 minutes... I hung up. What are my rights as a cable customer? (I do not wish to rip off the cable company, I just want the best and cleanest connection for my viewing and surfing pleasure, while keeping my property neat and clean.) Thanks.