Joseph Young
Screenwriter
- Joined
- Oct 30, 2001
- Messages
- 1,352
Forgive my ranting but I'm curious as to whether anyone else has experienced this level of incompetence when getting service done on their television (be it projection, flat screen, etc).
I have two problems: geometry and the infamous 'uneven brightness at low light' issue. I made my appointment to get the problem dealt with over a month ago and made it abundantly clear that Sony has acknowledged the problem with some of the WEGA models. I have a 32FV27, which is technically a newer model, but unfortunately it experienced many of the same problems that plagued earlier models.
The service guy came in today and after doing a very quick sweep of the VPOS VSIZ and various PC adjustments at the corners, told me all the problems were solved.
Uh... I pointed out the very clear dark streak down the left hand side of the screen, 3 inches in width and more noticeable under low light conditions but certainly not invisible in other conditions. He strained and strained and could not see a problem... then he tried to blame it on my DVD player, then tried to blame it on my reciever, and then went back to his original position that my television was normal. It was especially maddening, because I went out of my way to ensure that the brightness issue was officially recognized by whoever came out; this guy had never heard of it before.
I also have some VLIN issues, as far as static scrolling images "undulating" as they scroll from top to bottom. He had absolutely not idea how to solve this problem, in fact he had no idea what I was talking about. I was hoping he would have a set of reference numbers, to do some basic recalibration, but he claimed it wasn't his job to do such work.
It is so maddening to find oneself explaining the basic Sony on-screen menu to someone who is being paid to fix the television. In fact, it's infuriating to discover that, based on my experience today, there is very little knowledge and in-depth troubleshooting training. I am covered under a parts and service warranty so I'd like to at least get my money's worth. These servicepeople are trained to only recognize certain 'obvious' problems and to ignore everything else.
Does anyone have a similar story, or better yet, some kind of solution to this dilemma?
Thanks for listening to the ranting,
Joseph
I have two problems: geometry and the infamous 'uneven brightness at low light' issue. I made my appointment to get the problem dealt with over a month ago and made it abundantly clear that Sony has acknowledged the problem with some of the WEGA models. I have a 32FV27, which is technically a newer model, but unfortunately it experienced many of the same problems that plagued earlier models.
The service guy came in today and after doing a very quick sweep of the VPOS VSIZ and various PC adjustments at the corners, told me all the problems were solved.
Uh... I pointed out the very clear dark streak down the left hand side of the screen, 3 inches in width and more noticeable under low light conditions but certainly not invisible in other conditions. He strained and strained and could not see a problem... then he tried to blame it on my DVD player, then tried to blame it on my reciever, and then went back to his original position that my television was normal. It was especially maddening, because I went out of my way to ensure that the brightness issue was officially recognized by whoever came out; this guy had never heard of it before.
I also have some VLIN issues, as far as static scrolling images "undulating" as they scroll from top to bottom. He had absolutely not idea how to solve this problem, in fact he had no idea what I was talking about. I was hoping he would have a set of reference numbers, to do some basic recalibration, but he claimed it wasn't his job to do such work.
It is so maddening to find oneself explaining the basic Sony on-screen menu to someone who is being paid to fix the television. In fact, it's infuriating to discover that, based on my experience today, there is very little knowledge and in-depth troubleshooting training. I am covered under a parts and service warranty so I'd like to at least get my money's worth. These servicepeople are trained to only recognize certain 'obvious' problems and to ignore everything else.
Does anyone have a similar story, or better yet, some kind of solution to this dilemma?
Thanks for listening to the ranting,
Joseph