I'm posting this for ref from anyone looking to order custom cabling supplies. This is kind of long, but I think it's useful for anyone looking to deal with this company. Based on mentions on this forum and others, when I went looking for another supplier for canare & belden parts-- I decided to try Joseph Electronics. Let this post serve as a cautionary tale for anyone considering the same mistake. Right off the bat, I should mention that my previous supplier was HAVE, INC. Overall, I was pretty happy with Have- however they had a few major issues on my last order which I was hoping I could clear up by going with another supplier, namely: 1) HAVE was bad about dealing via email. Almost every reply to email I got took a week, and even then it usually told me to call them. I'm a pretty busy guy and find coordinating cable orders to be better done in my spare time. I wanted a supplier that was better about dealing with email promptly and were willing to do the majority of order questions and coordination electronically. 2) HAVE did not stock a handful of items I needed, or were ridiculously overpriced. For example, TECHFLEX, which HAVE charged about 200-300% what markertek charged... and could never give me a decent answer as to why. As a result of this kind of stuff, I had to order from 2 or 3 different suppliers everytime- wasting a lot of time and making time coordination difficult. I was willing to pay a little extra (not 300% but...) to get everything I wanted from one supplier. 3) Despite the fact that I spent over $10,000 with them last year, when I misordered some heatshrink- they charged me a restocking fee and didn't let me return 1-2 of the items. I understood their point of view, but I thought it was a bit silly to risk losing $10k per year over possibly eating $18 in heatshrink (which they likely could have sold to someone else). In addition, after the order was corrected, they proceeded to RESEND me the wrong items three times. So, I thought it was time to check somewhere else. I tried emailing 3-4 of the bigger supply houses, explaining exactly what I've posted here- and sending them my price lists from Have-- and asking if they could match or even get close. Only one of them replied, it was Joseph Electronics. I should have seen the red flags right off the bat. Despite a nice email assuring me that these issues I had with HAVE would be no problem, it still took days to get email responses, when they came at all. I was assigned to a sales rep, BRIAN JABLONOWSKI, who would repeatedly ignore my emails- I would send them 2-3 times before getting replies. I finally emailed the president of the company complaining about this and expecting to be reassigned to another rep-- but instead I just got a response from Brian at the obvious urging of Yohay the owner. During the course of trying to place a $2000 order, my rep went out of contact for a week to attend a conference. They made me fill out several pages of credit applications for credit I didn't want (or need, as I deal all in certified funds). These two issues ended up wasting 2 extra weeks from when I sent my order list to them in April. After waiting for a total for a while, I emailed to find out what was going on (note, no one bothered to contact me, I just got tired of waiting). My rep replied to tell me that he would be unable to get a few colors of heatshrink I needed- and that i would have to order these things from someone else. This was obviously the EXACT reason I came to their company in the first place. I had told them this in my initial contact, and given them a complete list of the items I would be ordering. I responded to Brian and explained that i thought it was an unwise business decision. If I was running a supply company and was dealing with a customer who specifically contacted me to be a "one stop" source -- I would just order the items from a competitor and keep the customer happy. Why risk losing a $2500 order over 1-2 $5 items?? I finally got a total at the end of April (after waiting a few weeks) and later that week I fedexed them my bank check. It's now been about a month since I sent payment for my order- I gotten almost zero communication during this period. The only info I've gotten from them is when I send angry emails, and each time Brian replies to tell me my order would ship soon. When i first sent the check, I had an email on 4/27 from Brian saying: When I didn't see it before the Holiday weekend - I emailed again to make sure it shipped the 26th as his previous email had promised. Nope. It didn't finally ship till today, a week later (although I still don't have a tracking number, so this is likely bullshit too). He didn't bother to email on the 26th (or the 27th or 28th) to let me know the order was still holding. So, from not replying to emails (despite me asking ahead of time if they were comfortable with dealing via email) to taking weeks to get prices together to taking a month to get the actual order together, delayed shipments, no communications from my rep. I'm absolutely flabbergasted- I have never dealt with worse service from a company like this. I would strongly recommend avoiding them at all costs!