What store let's you return Video Games if you don't like them?

Discussion in 'Archived Threads 2001-2004' started by Michael D. Bunting, Mar 5, 2003.

  1. Michael D. Bunting

    Michael D. Bunting Screenwriter

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    I would like to pick up: High Heat Baseball 2004 for the PC (It's out as of today)

    However, I'm not sure that I'll like it....

    Does Electronics Botique (or any other retailers) let you return games within so many days if you don't lik ethem?

    Thanks for any input/knowledge!
     
  2. Romier S

    Romier S Producer

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    EB has a 7 day return policy. Game must be sealed to get your money back but you are allowed to return an open game for another title ONCE and only ONCE. (At least that is the policy in my area)

    Babbages, Funcoland and Gamestop (all under the same umbrella) has a 10 day return policy. Same as the above, sealed to get cash back and return for another title only once. (again those are the policies in my area)
     
  3. Michael D. Bunting

    Michael D. Bunting Screenwriter

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    Thanks Romier!

    Looks like I'll just check the policy at the store when I go in to buy.

    Thanks again
     
  4. Dave Falasco

    Dave Falasco Screenwriter

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    Unless you are buying obscure games, you could always rent a game first to see if you like it. 5 bucks for 5 days seems like a pretty good deal if it saves you $50 on a game you don't like. Easier than returning an opened videogame at most stores, anyway.

    Just a thought...
     
  5. Paul_Fisher

    Paul_Fisher Screenwriter

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    Does that work also with PC games? I thought that was just for console games.
     
  6. Paul_Fisher

    Paul_Fisher Screenwriter

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    EB will actually stop allowing returning an opened game for a different game on March 17th.
     
  7. EdR

    EdR Second Unit

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    My local EB exchanges games (or hardware, like controllers & wheels) up to 14 days after purchase.

    But the report above is bothersome. if they stop allowing returns, I won't buy as many games from them.
     
  8. Scott Bourden

    Scott Bourden Second Unit

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    All the local EB's no longer exchange opened games for anything other then a replacement of the same title.

    The manager told me this is the new policy for all the stores.

    Though I've never returned a game, having the option there was always nice. I'll have to rethink the occasional spur of the moment game purchases due to this change in policy.
     
  9. Graeme Clark

    Graeme Clark Cinematographer

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    There has been some mixed signals about the new EB policy, but it is supposed to be effective now, and for exchange of the same item only once opened. Some stores may still be under the assumption that it does not take effect until the 17th (which was the original date).
     
  10. JamesH

    JamesH Supporting Actor

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    I heard the new EB policy is in effect. Even if it's not, I'm not sure if their return policy lets you bring back PC games.
     
  11. Steve Bjorg

    Steve Bjorg Stunt Coordinator

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    And a big thank you goes out to all pirates, crackers, and abusers for reducing once more our consumer freedom. There are quite a few games I would never have purchased, kept and enjoyed, if it hadn't been for this wonderful return policy. First it was CompUSA with their stupid restocking fee (haven't purchase there since they introduced it) and now my beloved EBX store.

    Well, to piggy-back on a well-known current slogan:
     
  12. Graeme Clark

    Graeme Clark Cinematographer

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  13. Morgan Jolley

    Morgan Jolley Lead Actor

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    Our local GameStop has a 7-day return "if you don't like it" policy and a 30-day "if it breaks" policy, though I'm not sure if this is for brand-new games or only old games.
     
  14. Joe Szott

    Joe Szott Screenwriter

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    Michael,

    I hate to say this because I do understand, but I suggest you hold off a week and read some reviews. Maybe d/l a demo (if possible) before you buy it.

    What I mean is once you buy it, I would consider it yours unless it is actually unplayable/broken. It is so hard to make it as a game developer (look at all the recent bankrupt closures) that to intentionally buy something just to return it because of personal preference is kind of dishonest. Like seeing an entire movie and deciding it wasn't your taste, so you demand your money back from the theater. You bought the ticket, sat in that seat (so they couldn't sell it to someone else), you watched it, that's what you paid for. Whether or not you enjoyed it can't be controlled by the business, they just provided the service that you wanted. I would say it is due diligance for you to figure out if you will probably like it before you buy it, or you understand that you are taking your chances.

    It's too hard for game companies to survive and make any money, please don't make it any harder.
     
  15. Bill Griffith

    Bill Griffith Supporting Actor

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    Yeah I got the Norton Internet Utilities and it works so well I can't access the internet through any browser anymore. Loooked up information tried a bunch of things then called in the big guns (friend) to see if I was setting it up wrong. Nope, for some reason it just didn't work. Took it back and got another one, same problem. Took it back (to Best Buy) and told them this was the second one I got and it just won't work right. They said they can only exchange it for another copy.

    So I said "fine" give me another copy. I'm on my fourth copy right now. I take them home open them load them they don't work then I take them back. I'm getting bored though and not sure how much longer they'll let me keep exchanging them. I guess they have to though don't they since its there rule?
     
  16. EdR

    EdR Second Unit

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  17. Joe Szott

    Joe Szott Screenwriter

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    Bill - I had a copy of Shogun Total War from BB that would not load at all on my PC, so I returned it. I tried a 2nd copy with same results, then I just stood at the returns counter and demanded a refund. I had to talk to 2 employees and 2 managers, but they did refund to my CC the full amount. I was very nice, but also determined and stubborn, eventually they just want you to go away. So take their policies with a grain of salt, if it doesn't work they will take it back.

    EdR - I did the same for a long time, but once I thought about it I decided it was wrong. Think of it this way: you buy a new game, take it back for whatever reason. Now the EB or whomever has to ship it back to the distributor/developer, log the problem, test out the disc, and either repackage it or throw it away. All this costs money and who pays for it? Not EB, not the distributor, but the developer (who makes the least of all three to begin with.) The distributor will charge the developer for returned titles, or jus tnot pay for replacements in the amount they are 'owed'. Game Developers really get shafted on the money end.

    I kind of compare this to cable theft. Although it is true that the full signal comes into your house regardless of whether you pay for all of it or not, I consider not paying for what you watch as dishonest. If you like the shows on HBO or Showtime enough to steal the signal, then please just pay them for the service. If it isn't worth that price to you, then don't watch those stations. Cable companies aren't as hard up as game developers, but still: no one is forcing us to buy their product.

    We do speak to companies with our wallets, but the honesty is for ourselves. Just IMHO, I'm cool with people living their own lives however they believe is right [​IMG]
     
  18. Michael D. Bunting

    Michael D. Bunting Screenwriter

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    Well guys, thanks for your input and suggestions...

    I went looking for the game (High Heat 2004) for the PC and I found it at a software store in my local shopping mall.

    Long story short: I didn't buy it and I will wait another week or so and hopefully read some more reviews from other owners who actually bough it on release, and then maybe rent the XBOX version if it is available here locally.

    Thanks again for all your suggestions!
     
  19. EdR

    EdR Second Unit

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  20. Graeme Clark

    Graeme Clark Cinematographer

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