[c]Prologue[/c] So, last night I'm watching TV and I notice a huge moth sitting on my screen...or so I thought. When I went to get rid of it I saw that it was inside my screen...LAME! So, I came on to the HTF to find out what to do and after reading a bunch of spider threads I decided to let the pros handle it since I had the extended warranty that provides me with a yearly cleaning. Here's where it gets kind of stinky. [c]Chapter 1[/c] I haven't used the service yet because I've had no problems and figured why bother. But today, because of the moth and a few black specks on the screen, I decided that now was a good time to get my first cleaning. So, I call up the Futureshop warranty number and talk to a rep. I tell her that I would like to book a cleaning as per my extended service plan.She asked me what was wrong with the set and I told her that I saw the moth and figured it was the perfect time to get the cleaning done. She then said that the warranty doesn't cover moths to which I replied, I'm sure there is no moth clause in the warranty, that is why I want the simple cleaning done. I get the set cleaned and get rid of the moth at the same time.This is when she tells me that their service plan no longer includes the yearly cleanings as they were apparently causing more problems than they were fixing. Crap!, I thought. She then went on to say that they had stopped offering this as part of the warranty package in 2000...I bought my TV in 2002. I told her that the salesman told me that this was part of the plan and I also told her that this was the main reason I bought the plan...because of the yearly cleaning. After a minute or so on hold, she told me that she would approve this cleaning but it would be a one time deal and that I could get no more (my warranty runs out in 2006 so I'm eligible for 2 more if the salesman wasn't a lying ... but I digress). So, I repeat that this was the reason I bought the warranty and wondered at why the salesman would have lied (duh! $$$). She said I should talk to the store manager about this. [c]Conclusion[/c] I'm going to go talk to the manager today or tomorrow. So, I'm wondering if there is any recourse in this? I mean I paid $299 CAD for this service plan and find out that the reason I bought it wasn't even part of the plan. Can I demand my money back...part of it back, what? Should I maybe go and talk to the salesman first and find out why he scammed me and ask if he honestly thought I would never find out? I would like to work something out with him because aside from the lying and the theft, he's a pretty decent guy.