Micah Cohen
Screenwriter
- Joined
- Jun 8, 2000
- Messages
- 1,161
"Hi, can I speak with Jerry The Supervisor, please?"
"He's in a meeting. You'll have to call back after 9am."
"I really need to speak with him before the drivers leave the building, please."
"I'll try to page him." [I am put on silent hold...]
This company has the worst customer service of any company I have ever dealt with in recent memory. I am the customer, you have something of mine that I have paid for and for which I have paid you to deliver, and you are, in effect, holding it hostage by not helping me get this package in a timely and coordinated way. You are mocking me, doing this.
This is how I would solve this issue, if UPS were interested in good customer service: I'd say, the package you need is on truck number 22, which will be in your area between three and six PM today. If you are not there, sir, I will make certain that the driver leaves the package with your neighbor, as you requested three "info notices" ago. Don't worry, I'd say, you will get the package today. Sorry for the hassle, I'd say, we appreciate your business.
I can't believe that I am still on "hold" (or, more likely, "ignore") ten minutes later...
On my planet, service like this would cause this company to FAIL.
MC
"He's in a meeting. You'll have to call back after 9am."
"I really need to speak with him before the drivers leave the building, please."
"I'll try to page him." [I am put on silent hold...]
This company has the worst customer service of any company I have ever dealt with in recent memory. I am the customer, you have something of mine that I have paid for and for which I have paid you to deliver, and you are, in effect, holding it hostage by not helping me get this package in a timely and coordinated way. You are mocking me, doing this.
This is how I would solve this issue, if UPS were interested in good customer service: I'd say, the package you need is on truck number 22, which will be in your area between three and six PM today. If you are not there, sir, I will make certain that the driver leaves the package with your neighbor, as you requested three "info notices" ago. Don't worry, I'd say, you will get the package today. Sorry for the hassle, I'd say, we appreciate your business.
I can't believe that I am still on "hold" (or, more likely, "ignore") ten minutes later...
On my planet, service like this would cause this company to FAIL.
MC