After going with DirectTV about 2 years ago I had to drop my cable modem and use my generic 56k winmodem. Though games like Diablo weren't that bad with it, it was absolutly terrible with any of the first person quake type games. With Return to Castle wolfenstein, I really really wanted to play multiplayer. I was even considering going back to the horrible service of the local cable provider (and the $70/month they charge if you don't have cable with them). Well, I decided to upgrade my generic winmodem with a good Hardware modem to see if it would help any. I picked up a 3Com/USR v.90 hardware modem off of Newegg for $38. Boy what a difference this new modem made!!! My ping times dropped 25-30% all the way around. Servers I used to not be able to play (because of constant interrupted connections) I can now play with ease. If anyone is still out there struggling with a crappy generic winmodem, dump it and get yourelf a good hardware modem!!!