Daniel Hawl
Agent
- Joined
- Jan 13, 2003
- Messages
- 37
Today I went to sears to get a price on the 55" Philips that I've been eyeing. It is model 55PP9352 and is available online from many sources from $1750 to $2000. I knew ahead of time that Sears has this set for $2299, and from reading posts on this forum, I was anticipating them to pricematch + 10% of the difference. Really anything in the $1800 range that would allow me to walk out for $2000 with tax included was what I was hoping for. Note that I am not buying today, but in a month when my tax return arrives (whee).
I arrived at Sears with my girlfriend and baby, and walked to the TV section. I got a good 3 seconds in front of the philips when the salesperson started his sell. I informed him of my desire to purchase the set, and inquired about their price matching policies. I asked if they price matched online stores, and he replied with a 'no we do not.' I informed him of the many people that have informed me of otherwise and he responded by asking me very harshly "who told you that? who?" I was almost getting the feeling he wanted to break some legs. I informed him of hometheaterforum and asked him what kind of deal I could get without a pricematch online.
The salesman informed me that they could take $100 off the price of the tv, and that would be an excelent deal. I told him that I had no intention of buying the set for $2199 if I could easily buy it online for hundreds of dollars less. He agreed that that would be smart of me and continued to try to get me to budge on the $100 offer (whoopdie doo!). He told me that they wouldnt price match anything with that much of a difference in price, and couldnt believe it was that cheap online. He said "one hundred, maybe two hundred difference, but four to five hundred dollars? We cant do that." My girlfriend then proposed a scenerio in which Best Buy had the tv for five hundred dollars less, and inquired to if they would price match that. He reponded "yes." Are we sensing a bit of bullshit on his part? I was. I asked to see his printed policy on price matching online.
He informed me that he indeed had a manual that listed no online pricematches.
Mr. Employee brought out his manual, and things got heated. He opened up to the pricematch section, and told me it said something about nothing online. I read over his shoulder, and found the section before he did. It read as follows:
"Stores in Peurto Rico, Alaska and Hawaii do not accept price matches from online vendors."
He soon found the same section and said "see here, we can't do it."
Now, I'm a nice guy. I'm very nice. I also hate stupid people, and people that try to bullshit me. Keep in mind, I'm a 20 year old, and dressed in casual work attire, so maybe he thought I was a complete moron. I responded by asking him how he perseeves a line quoting three areas that are thousands of miles away as pertaining to this orange county, California store. He responded that Orange County has the same regulations. Bullshit. I informed him that common sense clearly implies that if they mention three territories, the comment only applies to those territories. He blew it off and walked over to his manager.
"Do we take online price matches?" asked the employee
"Nope, well, depends, but no" responds the manager
Im fuming.
The manager informs me that they can only accept price matches from local brick and mortor stores websites. I ask him to show me proof of this and he pulls out a binder. He finally comes to a page dates OCT 1, 2002 that quotes "Price matching from online stores will be allowed from local stores websites." Thats all it said and I told him I'd find a local online store and bring in the printout.
In short, they changed their stories repeatedly. It went from "no price matches" to "local price matches." And the salesperson went from not being able to justify a $500 difference in any case to agreeing it was fine as long as it was a brick and mortor. I think I was given a complete run around, and simply because I hate to be force fed bullshit from employees, I am eagerly anticipating screwing them for the difference in cost. Anyone work for Sears or know the ins and outs of their policies? What should I do at this point?
My main theory is that showing up with $2000 in cash, a stack of online printouts and phone numbers, and an altimatum are my best, and most fun bets. "Give me the tv for $2000 with tax included, and its sold." I would end up paying more that way than a real pricematch at $1750, but thats fine.
I arrived at Sears with my girlfriend and baby, and walked to the TV section. I got a good 3 seconds in front of the philips when the salesperson started his sell. I informed him of my desire to purchase the set, and inquired about their price matching policies. I asked if they price matched online stores, and he replied with a 'no we do not.' I informed him of the many people that have informed me of otherwise and he responded by asking me very harshly "who told you that? who?" I was almost getting the feeling he wanted to break some legs. I informed him of hometheaterforum and asked him what kind of deal I could get without a pricematch online.
The salesman informed me that they could take $100 off the price of the tv, and that would be an excelent deal. I told him that I had no intention of buying the set for $2199 if I could easily buy it online for hundreds of dollars less. He agreed that that would be smart of me and continued to try to get me to budge on the $100 offer (whoopdie doo!). He told me that they wouldnt price match anything with that much of a difference in price, and couldnt believe it was that cheap online. He said "one hundred, maybe two hundred difference, but four to five hundred dollars? We cant do that." My girlfriend then proposed a scenerio in which Best Buy had the tv for five hundred dollars less, and inquired to if they would price match that. He reponded "yes." Are we sensing a bit of bullshit on his part? I was. I asked to see his printed policy on price matching online.
He informed me that he indeed had a manual that listed no online pricematches.
Mr. Employee brought out his manual, and things got heated. He opened up to the pricematch section, and told me it said something about nothing online. I read over his shoulder, and found the section before he did. It read as follows:
"Stores in Peurto Rico, Alaska and Hawaii do not accept price matches from online vendors."
He soon found the same section and said "see here, we can't do it."
Now, I'm a nice guy. I'm very nice. I also hate stupid people, and people that try to bullshit me. Keep in mind, I'm a 20 year old, and dressed in casual work attire, so maybe he thought I was a complete moron. I responded by asking him how he perseeves a line quoting three areas that are thousands of miles away as pertaining to this orange county, California store. He responded that Orange County has the same regulations. Bullshit. I informed him that common sense clearly implies that if they mention three territories, the comment only applies to those territories. He blew it off and walked over to his manager.
"Do we take online price matches?" asked the employee
"Nope, well, depends, but no" responds the manager
Im fuming.
The manager informs me that they can only accept price matches from local brick and mortor stores websites. I ask him to show me proof of this and he pulls out a binder. He finally comes to a page dates OCT 1, 2002 that quotes "Price matching from online stores will be allowed from local stores websites." Thats all it said and I told him I'd find a local online store and bring in the printout.
In short, they changed their stories repeatedly. It went from "no price matches" to "local price matches." And the salesperson went from not being able to justify a $500 difference in any case to agreeing it was fine as long as it was a brick and mortor. I think I was given a complete run around, and simply because I hate to be force fed bullshit from employees, I am eagerly anticipating screwing them for the difference in cost. Anyone work for Sears or know the ins and outs of their policies? What should I do at this point?
My main theory is that showing up with $2000 in cash, a stack of online printouts and phone numbers, and an altimatum are my best, and most fun bets. "Give me the tv for $2000 with tax included, and its sold." I would end up paying more that way than a real pricematch at $1750, but thats fine.