For those interested, I had a Sears tech come out to my house today regarding the uneven brightness problem. He called into Sears' central support line, and they told him to adjust SBRT (which I had already done). When he was done it didn't look much better. He ordered the part # mentioned on the "Keohi" website, and will come back to fix it in ten days. Sears will send the part directly to me. Evidently Sears central support is aware of this problem and the associated fix. Overall I am very happy with Sears customer service. I didn't purchase the in-home warranty or extended warranty, but they still came out to my house to service the TV. I doubt Best Buy or Circuit City would be doing that. Sears will defintely keep my business in the future for major purchases.