I purchased a receiver from Brand X a little over 3 years ago. One of the selling points to me for Brand X was there 3 year warranty. This receiver functioned flawlessly for a little over two and a half years, and then it started to develop a problem. It was intermittent at first, but then became completely inoperable for this one function. I looked at Brand X’s website and found the nearest repair center to my house. I took my receiver (still under warranty for the next 45 days) in for repair. I dropped it off, and two weeks later picked it up. I brought it home and installed it in my rack. When I turned it on, the problem still existed. So I called the repair center and explained that the problem still existed. I took the receiver back to the repair center and called a few days later to follow up with the technician. He explained that there was a problem with his soldering but he had corrected it and it worked. This time at the repair center I insisted that I test my unit before leaving, and it appeared to work fine. At home that night I installed it in the rack, hooked it up, put it in standby mode, and then went to bed. The next morning I turned it on and my problem was back! I called and spoke to the technician at the repair center about the problem. He didn’t believe me, and asked me to trouble shoot it and call him back later in the day. I was a little take back by this, but knew I didn’t have the time to take it into him that day. I did ask him to come to my home to see the problem and he declined. I spent the better part of the day working with the unit and isolated what I thought was causing the problem. I decided it wasn’t worth taking it into the local repair center, as they hadn’t fixed the problem after having the unit twice. The next day I called the service department at Brand X and explained the whole thing to them. They felt that the local tech didn’t know what he was doing, and the unit could get fixed at their regional repair facility. They sent me out a new box, packing materials, and pre-paid freight to the regional center. Off the receiver went with a note detailing the problem, and my limited diagnostics of it. A couple of phone calls to them and a few weeks later and my unit was back home. This time I decided to test the unit complete before putting in my rack. So I tested it for two days while it sat on the counter. It appeared as if the problem was fixed, so into the rack it went. I programmed it, and it ran fine for 8 days. Then the problem appeared again. Intermittently at first, and then completely there and wouldn’t go away. At this point I’m very disappointed and concerned as my warranty just expired. I called Brand X’s service department and was treated very rudely. The CSR told me he’d have to look into my problem and get back to me. When I asked him how long that would take, he told me up to two weeks, as their job was to answer the phone, not look up customer’s problems. When I asked for his supervisor, he said they were unavailable. After feeling like I’d been given the shaft, I called Brand X’s main number and asked for the customer relation’s manager. He wasn’t in so I left a message detailing my problem. He called back and spoke with me about it (a much more pleasant conversation than the last one with the CSR). He said he would look into it and someone would call me back later that day. That afternoon I received a call from the regional repair center. Brand X had called them and they wanted to take care of the problem. I went over it with them in detail. They shipped me out a new box, packing materials, and pre-paid freight. Off the receiver went again. I called them after they’d had my unit for a few days to find out the status. Unfortunately they hadn’t looked at it yet. Then a few days later I called again. Their technician had witnessed the problem but was still diagnosing it, and they said they call me back on Monday. Well no phone calls on Monday, so I called on Tuesday. Their CSR wasn’t available so I left a message. Unfortunately I never heard from him that week. Now my unit has been out of commission for over 2 months, has been to Brand X’s repair centers four times, and the problem still exists. I don’t think I’m being unreasonable, I’ve tried working with Brand X and their repair centers, but I feel they have an obligation to me as their customer. Do you feel it’s unreasonable for me to start demanding that they replace my unit? If so, how long should I wait for them to repair it correctly? Based on all of the above I will probably never by a Brand X product again. Thanks in advance for your thoughts.