I just found out the hard way how Best Buy manipulates customer purchases using Reward Zone certs. I purchased at one time a $20.00 software item and a $10.00 CD ($30 Total). I used $10.00 in reward zone credits and $20.00 of my own funds. I went back to return the $10.00 CD, unopened. I was willing to accept a "store credit" gift card as the refund. However they would only give me a $6.66 store credit. They said the other $3.33 would be credited to future reward zone points! I don't mean to get nit picky over $3.33, but does this sound right ot fair? Apparently a purchase using reward zone cards will proportionately spread the rewards to all items purchased. Oh, I raised all heck to no avail, unfortunately the store was almost empty. The manager was robotic. Why the $3.33 couldn't be applied to the store credit card sounds nuts. This sounds like customer maniplution. I may never see that $3.33 again. These are $$$ points I had already earned....I thought. I really liked shopping at Best Buy until this point. I spend 1000s there a year. Results: I cut up my rewards zone card and will mail the remains to them when they send a renewal notice. I will purchase and price match at Circuit City any of their items or sales (not that they really have had many good sales lately, except for some DVD combos). I will have Best Buy price match a good competitors deal...maybe. I will only use Best Buy as a normal purchase of last resort. Oh, I almost forgot, I also won't be giving any Best Buy gift cards as gifts for now on. All this over $3.33! Woo Hoo!