1. Sign-up to become a member, and most of the ads you see will disappear. It only takes 30 seconds to sign up, so join the discussion today!
    Dismiss Notice

Warner DVD's not working thread - watch to make sure they still play

Discussion in 'DVD' started by TheSteig, Feb 5, 2017.

Tags:
  1. TheSteig

    TheSteig Screenwriter

    Joined:
    Jan 11, 2011
    Messages:
    1,285
    Likes Received:
    862
    Trophy Points:
    1,610
    Real Name:
    David
    Why wait, do it now :) You will probably get the DVDr/MOD re-release I would presume
     
  2. TheSteig

    TheSteig Screenwriter

    Joined:
    Jan 11, 2011
    Messages:
    1,285
    Likes Received:
    862
    Trophy Points:
    1,610
    Real Name:
    David
    Another DVD that didn't play.. John Carpenters Someone is Watching Me .. I know it's on blu ray wanted to watch the DVD to see if I really wanted it in HD oh well :D
     
  3. Mike Frezon

    Mike Frezon Moderator
    Moderator

    Joined:
    Oct 9, 2001
    Messages:
    49,477
    Likes Received:
    13,008
    Trophy Points:
    9,110
    Location:
    Rensselaer, NY
    I guess you do...now! :D
     
  4. TheSteig

    TheSteig Screenwriter

    Joined:
    Jan 11, 2011
    Messages:
    1,285
    Likes Received:
    862
    Trophy Points:
    1,610
    Real Name:
    David
    Not really no... :D
     
  5. Dave Jessup

    Dave Jessup Stunt Coordinator

    Joined:
    May 5, 2003
    Messages:
    171
    Likes Received:
    54
    Trophy Points:
    110
    Way up-thread somewhere I mentioned a couple titles that had gone bad on me. Finally got around to contacting Ms Bogard in late September; after prompt emails & responses, I received a prepaid return label. Discs were in Warner Bros.' hands by October 4th.

    I received the replacements on November 19th. Nice to see the Popeyes again.

    Side note: it was an interesting challenge to find the receipts for the original purchases. Once found, more of a challenge: thermal-print receipts from over a decade ago... well, let's just say that's not an archival medium. :D Scanning and enhancement brought them to near legibility.

    In sum: a thumbs-up and deep-felt thank you to Sherri Bogard for taking great care of the customers.
     
    Darby67 likes this.
  6. Mooshkin

    Mooshkin Extra

    Joined:
    Apr 9, 2011
    Messages:
    18
    Likes Received:
    7
    Trophy Points:
    10
    Real Name:
    Angela
    I’m glad that most of mine were online purchases, from Amazon, so it was no problem finding receipts. One of mine was a gift, and it wasn’t a problem that I didn’t have the receipt.

    I still have a couple of DVDs that’s I have to contact her about. It will have to wait until after Christmas at this point!
     
  7. Arthur Powell

    Arthur Powell Stunt Coordinator

    Joined:
    Feb 15, 2018
    Messages:
    204
    Likes Received:
    399
    Trophy Points:
    110
    Real Name:
    Arthur
    Are the receipts absolutely required? After ten plus years and a few moves, I definitely don't have most if any of the receipts. How long do they expect me to keep them? How was I supposed to know a decade ago about the company's shoddy quality control?
     
    Suzanne.S likes this.
  8. Douglas R

    Douglas R Cinematographer

    Joined:
    Dec 30, 2000
    Messages:
    2,310
    Likes Received:
    750
    Trophy Points:
    1,610
    Location:
    London, United Kingdom
    Real Name:
    Doug
    I've got my Popeye Vol 1 back as well, having purchased a new one from Amazon.com. Fortunately they are still available at a reasonable price. There's no way Warner Bros are going to send me replacements to the UK and frankly, it's all too much hassle.
     
  9. TheSteig

    TheSteig Screenwriter

    Joined:
    Jan 11, 2011
    Messages:
    1,285
    Likes Received:
    862
    Trophy Points:
    1,610
    Real Name:
    David
    Just point them to the direction of where you purchased it - go to the website you ordered it from and check your history.If it was at a physical store you will just have to tell them that,,,Im sure they will work with you.

    I did it, so you can.
     
  10. Dave Jessup

    Dave Jessup Stunt Coordinator

    Joined:
    May 5, 2003
    Messages:
    171
    Likes Received:
    54
    Trophy Points:
    110
    In my email exchange I knew that one item was from Best Buy (exclusive retailer packaging); the others were best guesses. The letter that arrived accompanying the return label states in part: "In the event you do not have a receipt, please identify in your note the store from which it was purchased."

    Yes, they'll work with you. Figured since I had a few minutes to spare I'd do my best to work with them, and was pleasantly surprised by finding, er, what was left of the paperwork. :D Thought HTF members would get a chuckle from the remarks on archival status, too; small repayment for the enjoyment and good information on this thread and elsewhere.
     
  11. Message #331 of 399 Dec 8, 2018
    Last edited: Dec 9, 2018
    Richard M S

    Richard M S Supporting Actor

    Joined:
    Mar 2, 2005
    Messages:
    730
    Likes Received:
    129
    Trophy Points:
    610
    I no longer had my receipts and since virtually all of my Warner dvd box sets were purchased at the now-defunct J & R Music World in Lower Manhattan, I had nothing to offer - and I never shopped online in those days. I advised Sheri of that in my letter. I received my replacement dvds without any issue.
     
  12. Arthur Powell

    Arthur Powell Stunt Coordinator

    Joined:
    Feb 15, 2018
    Messages:
    204
    Likes Received:
    399
    Trophy Points:
    110
    Real Name:
    Arthur
    Thanks for the replies. Most of my purchases were done at Costco and online at DVD Empire. I tried logging onto DVD Empire but I just learned that my old AOL email address that I used "back in the day" had been deactivated (RIP). Still, I can pretty much pin-point where most of the discs were purchased which I'm glad to learn will suffice. Strangely enough I did locate a receipt for a Bob Hope DVD that I purchased from Borders back in 2003, and it was still very much legible!
     
    Suzanne.S likes this.
  13. Mark B

    Mark B Supporting Actor

    Joined:
    Sep 27, 2003
    Messages:
    781
    Likes Received:
    80
    Trophy Points:
    610
    Location:
    Saranac Lake, NY
    Real Name:
    Mark
    I discovered the discs in my Mickey/Judy set have rotted. This is the response I got:

    "Thank you for your email. I am sorry to say that Warner Bros. Home Entertainment is no longer distributing this boxset; therefore I am unable to assist you with an exchange. I apologize for the inconvenience.


    Kind regards,

    Sherri Bogard

    Warner Bros. Customer Service"
     
  14. Arthur Powell

    Arthur Powell Stunt Coordinator

    Joined:
    Feb 15, 2018
    Messages:
    204
    Likes Received:
    399
    Trophy Points:
    110
    Real Name:
    Arthur
    I would respond by noting that that the titles are individually available through the WAC and as such an exchange is still very much possible. I wouldn't be surprised if they try the same thing when I try exchanging one of my Errol Flynn sets. Good luck.
     
    Mark B likes this.
  15. Darby67

    Darby67 Screenwriter

    Joined:
    Dec 4, 2009
    Messages:
    1,283
    Likes Received:
    1,686
    Trophy Points:
    1,610
    Real Name:
    Sean
    Has anybody has issues with The Shakespeare Collection DVD boxset released By Warner Brothers in 2007 that contains Hamlet 2-Discs Special Edition, A Midsummer Night's Dream, Othello, and Romeo and Juliet: https://www.warnerbros.com/studio/news/shakespeare-collection-dvd-warner-home-video

    I just purchased the boxset on Ebay yesterday. I know Aunt Peg (William) reported playback issues with A Midsummer Night's Dream on this thread back in February 2018.
     
  16. Arthur Powell

    Arthur Powell Stunt Coordinator

    Joined:
    Feb 15, 2018
    Messages:
    204
    Likes Received:
    399
    Trophy Points:
    110
    Real Name:
    Arthur
    As far as I know, my copy of "A Midsummer Night's Dream" seems to be fine. I played it about a year ago with no issues, and the data side of the disc doesn't display any of the visual abnormalities associated with Warner disc rot. As the saying goes, your mileage may vary. Good luck in playing your Shakespeare discs.
     
    Darby67 likes this.
  17. Darby67

    Darby67 Screenwriter

    Joined:
    Dec 4, 2009
    Messages:
    1,283
    Likes Received:
    1,686
    Trophy Points:
    1,610
    Real Name:
    Sean
    Thanks, Arthur. I appreciate the response.
     
  18. Thomas T

    Thomas T Producer

    Joined:
    Sep 30, 2001
    Messages:
    3,897
    Likes Received:
    2,922
    Trophy Points:
    4,110
    I tried watching Rich And Famous (1981) on DVD tonight and it freezed at the 53 minute mark and wouldn't play. :(
     
  19. TheSteig

    TheSteig Screenwriter

    Joined:
    Jan 11, 2011
    Messages:
    1,285
    Likes Received:
    862
    Trophy Points:
    1,610
    Real Name:
    David
    Contact Sherri ! :)
     
  20. Aunt Peg

    Aunt Peg Stunt Coordinator

    Joined:
    Dec 27, 2011
    Messages:
    168
    Likes Received:
    64
    Trophy Points:
    110
    Real Name:
    William Edwards
    I watched mine (Rich and Famous) middle of the year and it stopped playing at one point. I popped it in another machine and it played fine but I have no doubts that the disc is going to die altogether soon.
     

Share This Page