DVD's are among the very few products one buys for which he cannot get a refund for poor quality. I kind of understand -- if the disc has been opened, a person might have made a copy and is trying to get his money back. But, in the case of a terrible transfer, we are screwed. Such is the case with the Warner Bros. Archive title, THE BIG HOUSE. This blurry mess is nearly unwatchable. I paid (with a discount) $15.00 for it, but because I have opened and played it, I cannot get a refund due to customer dissatisfaction. I have bought numerous Archive titles and have generally been satisfied with them, but this one truly sucks. There must be some sort of quality control at WB that would normally put a stop on DVD-R release if the transfer wasn't up to par. Isn't there? I think this one was released after having been transferred by a blind person. The sad thing is that I doubt we will ever see a better release of this movie.