Vudu and other services showing movies not in the correct aspect ratio

mike--

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Has anyone noticed that Vudu will randomly have a movie for sale or rent and it turns out not to be in the correct aspect ratio? A while back I bought the 1931 version of Frankenstein in 'HDX' (their version of HD-with special features.) and the image was stretched to fill a 16 X 9 screen. I didn't notify them or pay much attention to it, probably thinking some Millennium uploaded it not knowing anything about aspect ratios. But, a couple of months later it was magically resolved when I checked it, now being in the correct 1:33:1 aspect ratio. I recently bought the Hitchcock classic "Shadow of A Doubt" and it too is stretched to a 16 X 9 image. I wrote Vudu an email on this, but they have yet to fix it. Has anyone else experienced this? I have also noticed that TCM on Sling features a same kind of problem, currently the four "Miss Marple" films made in the 1960's by MGM featuring Margaret Rutherford are all showing in their correct aspect ratio except 1-"Murder Most Foul!"-the correct aspect ratio is 1:85:1 which fills the 16 X 9 screen, however, it is being show in some sort anti-anamorphic stretched image of 2:35:1 ! They have done that for several other films as well. I wonder if they realize what they are doing?
 

Ken Koc

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"Hatfull of Rain" is shown in an dreadful pan and scan version on iTunes and Vudu. On Amazon I purchased it and it is a brand new gorgeous black and white 2.35 transfer. I bought the iTunes (a big mistake) and thrilled than I bought the Amazon version which is the version that also plays on Movies Anywhere.
 

Cranston37

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To me that is a feature of Movies Anywhere - if a film is somehow incorrect at one retailer you can access it at another.

One thing that is nice about digital, too - if something is wrong with a movie a new copy can be uploaded, but if there was a problem with a disc a mail-in recall would have to happen.

FWIW they CAN get things fixed. I remember when Spectre came out it didn’t have any subtitles (which is kind of important with that movie) and after I left a message on their forum they had it fixed by that evening.

As Robert pointed out with that link, that would be the best place to post such things because it’s the only way they’ll see it...
 

mark-edk

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One of the services (I think it might be Fandango) has Around the World in 80 Days (the ultra-wide David Niven version) cropped to 16:9. Movies Anywhere to the rescue, as they also are when there are audio problems (several services have Golden Voyage of Sinbad and/or Wind and the Lion in mono, but you can find stereo or 5.1 with MA).
 

Scott Merryfield

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To me that is a feature of Movies Anywhere - if a film is somehow incorrect at one retailer you can access it at another.
This worked well for me with The Hustler. I originally bought it from Vudu as part of their "disc to digital" program, only to discover their version was 1.33:1 instead of the OAR. After Movies Anywhere came to be, I was able to watch the film properly via Amazon Prime.

BTW, I complained to Vudu customer service after my initial purchase (and long before MA was around), and Vudu gave me a $5 credit on my account. It took several months, but I finally did get some satisfaction from them.
 

Todd Erwin

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I sent a list recently to Vudu of the films in my library that have the wrong aspect ratio. They responded that it was the studios' fault, as that is what was sent to Vudu. I find that odd, since they fixed The LEGO Movie in less than a week after getting several complaints.
 

questrider

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To me that is a feature of Movies Anywhere - if a film is somehow incorrect at one retailer you can access it at another.
I noticed this with We Don't Live Here Anymore. It's OAR is 2.35:1 but it was shot in Super 35 so Vudu has the open matte 1.78:1 version but since my accounts are linked I can watch the OAR 2.35:1 version on Amazon Prime Video.



This is also a case of some films not released on blu-ray having the HD version only available through a streaming service. Luckily I was able to get this particular title for $5 through Vudu's Disc-to-Digital service because I already owned the DVD. But it is even more of a headscratcher that this was eligible to upgrade from DVD to Digital HD yet the aspect ratios don't match since it's 2.35:1 on the DVD and now to watch it "properly" I have to use Amazon's service.


I sent a list recently to Vudu of the films in my library that have the wrong aspect ratio. They responded that it was the studios' fault, as that is what was sent to Vudu. I find that odd, since they fixed The LEGO Movie in less than a week after getting several complaints.
Exactly. In my case above, why would the studio send one version to Vudu and another entirely different version to Amazon? If that's the case then nobody is managing this digital content very closely at the studio level.
 

Scott Merryfield

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I sent a list recently to Vudu of the films in my library that have the wrong aspect ratio. They responded that it was the studios' fault, as that is what was sent to Vudu. I find that odd, since they fixed The LEGO Movie in less than a week after getting several complaints.
That's Vudu's standard operating procedure for any issues sent to customer support - - blame someone else. I've had terrible luck with their customer service. They make the cable TV and airline industries look good in comparison.
 

Everett S.

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[IQUOTE="mike--, post: 4615090, member: 328507"]Has anyone noticed that Vudu will randomly have a movie for sale or rent and it turns out not to be in the correct aspect ratio? A while back I bought the 1931 version of Frankenstein in 'HDX' (their version of HD-with special features.) and the image was stretched to fill a 16 X 9 screen. I didn't notify them or pay much attention to it, probably thinking some Millennium uploaded it not knowing anything about aspect ratios. But, a couple of months later it was magically resolved when I checked it, now being in the correct 1:33:1 aspect ratio. I recently bought the Hitchcock classic "Shadow of A Doubt" and it too is stretched to a 16 X 9 image. I wrote Vudu an email on this, but they have yet to fix it. Has anyone else experienced this? I have also noticed that TCM on Sling features a same kind of problem, currently the four "Miss Marple" films made in the 1960's by MGM featuring Margaret Rutherford are all showing in their correct aspect ratio except 1-"Murder Most Foul!"-the correct aspect ratio is 1:85:1 which fills the 16 X 9 screen, however, it is being show in some sort anti-anamorphic stretched image of 2:35:1 ! They have done that for several other films as well. I wonder if they realize what they are doing?[/QUOTE]
I noticed TCM started filling the screen after MR. Oborne passed away. VUDU told me they had what they were given, u should see how bad A Star Is Born looks!.
 

questrider

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Over the holidays I purchased Wicker Park from Vudu in HDX during a holiday sale for $6.99 because it's normally $13.99 and is unavailable on blu-ray. Imagine my disappointment when it turns out to be a 1.33:1 pan-and-scan master that looks like it was transferred from a VHS tape. This is ridiculous considering the film is on DVD in its OAR of 2.35:1 and I have seen an HD master in that aspect ratio broadcast on Showtime and HDNet Movies. I guess I'm glad I didn't bite the bullet for it at its regular price as I was tempted to do so many times over the last year or so. Vudu should be ashamed of themselves for pricing a movie that high for HDX and a few dollars more than SD ($13.99 HDX/$9.99 SD) when in the end the file being streamed is the same resolution and aspect ratio. :angry:
 

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