Very strange Denon DVM-3700 question

Discussion in 'Archived Threads 2001-2004' started by Kenny Goldin, Jul 14, 2001.

  1. Kenny Goldin

    Kenny Goldin Second Unit

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    Hey guys...
    OK, I have had the 3700 for some time now and absolutely love it. But, the other day I was watching 13 Days and about 25 minutes into the movie, the player suddenly stopped and switched to the next disc in the carousel (meaning the movie I was watching was in tray #2 and the machine just went to tray #3 and started to play that disc). I first thought it was a problem with the movie, restared it, and had no problems. I even watched 13 Days the following day with my friend and there were no problems. The next day I watched another movie with no problems. However, this evening I watched Gone in 60 Seconds and again, about 25 minutes into the movie, I had the same problem where the player mysteriously went to the next disc on the 5-disc carousel.
    Does anyone that has this player had this problem or heard of it? Is it a known defect? I have watched a TON of movies on it and never had the problem before.
    Can anyone think of a reason that could cause this? Any help or information would be terrific.
    Thanks fellas.
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  2. Kenny Goldin

    Kenny Goldin Second Unit

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    Sory for bumping this up, but can anyone help?
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  3. Kenny Goldin

    Kenny Goldin Second Unit

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    Ugh...same problem again tonight.
    Watching Pitch Black and again, this time 35 minutes into the movie, it stopped and started playing another disc from the player (this time I had PB in disc one and it started playing The Natural which is in disc two. This really sucks. Two days ago I watched Big Trouble in Little China and the next day watched with the commentary track with no problems. So this is three times in the last 6 discs I have spun (two the same disc) it has malfunctioned.
    Here is a summary:
    1. 13 Days--stopped in the middle of movie and player started to spin up disc 2.
    2. 13 Days--watched again, no problems.
    3. Gone in 60 Seconds--stopped in the middle of the movie and the player started the next disc in the tray.
    4. Big Trouble in Little China--no problems.
    5. Big Trouble in Little China--this time with the commentary track, still no problems.
    6. Pitch Black--stopped 35 minutes into the moive, and started the next disc.
    (Please no comments on my viewing choices [​IMG] )
    Could it have something to do with the laser?
    If anyone has any input as to what the problem could be, I would greatly appreciate it. Or, if you have a way to contact Denon--I cannot find anything in my manual for either the DVD player or the receiver (AVR-5800) [​IMG] or through their website.
    Thanks!
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    [Edited last by Kenny Goldin on July 17, 2001 at 03:35 AM]
     
  4. Robert Franklin

    Robert Franklin Stunt Coordinator

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    Hello there Kenny. I too understand your frustration. Something similar happened to me with my Onkyo top-of-the-line receiver a couple of years ago. And I didn't know where to look for help. But I am here to help you out as much as possible. I don't have either of these units, although I would like to purchase the 5800 soon, but something is telling me to hold off until they release a 5900 or something like that.
    Anyway here is the information that you requested. I hope that this helps. What I did was go on to the web site and look in the information square; then look under offices and here is the information.
    Have a good one. I hope that they take care of you better than Onkyo with me. They didn't want to replace my unit; they wanted to try to get a local service center to fix the hell out of it, ESPECIALLY when they had a few more of the same unit in their possession at the headquarters!!
    Denon Electronics (USA) is headquartered in New Jersey:
    Denon Electronics Note: New Address - Effective May 1, 2000
    Attn: Customer Service
    19 Chapin Road, P.O. Box 867
    Pine Brook NJ 07058-9777
    Tel. 973-396-0810 Hours of operation: 9:00 AM to 5:00 PM EST, M-F
    Fax. 973-396-7459
    Denon Electronics Ltd. Note: New Address - Effective August 1, 2000
    Attn: Customer Service
    1640 West 190th Street
    Torrance CA 90501
    Tel. 310-974-1010 Hours of operation: 7:00 AM to 5:00 PM PST, M-F
    Fax. 310-974-1003
     
  5. Kenny Goldin

    Kenny Goldin Second Unit

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    Thanks for the help Robert.
    I dug up a service center in Lancaster PA and emailed them with a detailed description withthe problem 10 DAYS AGO! and they have yet to reply! Some preofessionals they are...
    I had the same problem happen again tonight watching Sleepy Hollow. It had been behaving for a while, but this is the fourth time, so I guess it is off to the local dealer. Ugh. [​IMG]
    Anyone know of this problem or can sugest a solution before Monday? If not, I have a feeling I am gonna be stuck exclusively watching LDs for some time! [​IMG]
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