Velodyne Warranty service took less than 7 days - Thanks ! (1 Viewer)

[Kevin*Harley]

I had a problem with the amp on my Velodyne HGS15 II and contacted Velodyne’s warranty dept. for assistance. They were extremely helpful and professional. I sent the amp back as instructed on 10/17 (UPS ground).

Today is Monday 10/27 and amp just arrived back in my hands. That is less than 7 business days including shipping to and from by “standard ground.” I understand living in S.Cal helps the shipping time but still very impressed with the turn around.


Thanks Velodyne for the excellent service.

 

[steve nn]

I once had to ship a amp back to Velodyne. I had the same experience as you Kevin and I live in Oregon. I don't think they even took the time to look at the old amp. They just sent me a new one along with a note stating they could find no problem with my old amp. Anyway it was a very fast turnaround with the problem solved.

 

[James W. Johnson]

Alot of people dont know it but Velodyne is a very small company, I believe under 65 employees in all.

They certainly do value their customers.

 

[Tim Jin]

You really do get what you pay for because I've ordered a sub from them and its good to know that they do things right. Can't wait to get the sub.

 

[Kevin*Harley]

I'm glad to hear others have had similar experiences with Velodyne.
It's understandable to be pissed when a product fails. When a company responds in a positive manner that overshadows your anger they deserve Kudos!




ps. Put my sub back together last night and everything worked perfectly.

Nice to "feel" my movies again !

 

[Jerry Klawiter]

Velodyne has also provided myself with professional prompt service.
For those that don't know, Bruce Hall is from Velodyne & is also a member to this & other forums.
He does show up every now & again.
Thanks Velodyne and Bruce
-Jerry

 

[Tim Jin]

ps. Put my sub back together last night and everything worked perfectly

Could I ask what was wrong with your sub?

KRK also has good customer support. They are mainly known for their studio monitors, which I use for my setup.

 

[Kevin*Harley]

Could I ask what was wrong with your sub?

The sub was making a popping noise that was diagnosed as a problem with the amp. I removed the amp from the box and sent it back. It was alot easier to ship than a 20 inch 95 lbs. box.