Velodyne Warranty service took less than 7 days - Thanks !

Discussion in 'Speakers & Subwoofers' started by Kevin*Harley, Oct 27, 2003.

  1. Kevin*Harley

    Kevin*Harley Stunt Coordinator

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    I had a problem with the amp on my Velodyne HGS15 II and contacted Velodyne’s warranty dept. for assistance. They were extremely helpful and professional. I sent the amp back as instructed on 10/17 (UPS ground).

    Today is Monday 10/27 and amp just arrived back in my hands. That is less than 7 business days including shipping to and from by “standard ground.” I understand living in S.Cal helps the shipping time but still very impressed with the turn around.


    Thanks Velodyne for the excellent service.
    [​IMG]
     
  2. steve nn

    steve nn Cinematographer

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    I once had to ship a amp back to Velodyne. I had the same experience as you Kevin and I live in Oregon. I don't think they even took the time to look at the old amp. They just sent me a new one along with a note stating they could find no problem with my old amp. Anyway it was a very fast turnaround with the problem solved.
     
  3. James W. Johnson

    James W. Johnson Screenwriter

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    Alot of people dont know it but Velodyne is a very small company, I believe under 65 employees in all.

    They certainly do value their customers.
     
  4. Tim Jin

    Tim Jin Supporting Actor

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    You really do get what you pay for because I've ordered a sub from them and its good to know that they do things right. Can't wait to get the sub.
     
  5. Kevin*Harley

    Kevin*Harley Stunt Coordinator

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    I'm glad to hear others have had similar experiences with Velodyne.
    It's understandable to be pissed when a product fails. When a company responds in a positive manner that overshadows your anger they deserve Kudos!




    ps. Put my sub back together last night and everything worked perfectly.

    Nice to "feel" my movies again ![​IMG]
     
  6. Jerry Klawiter

    Jerry Klawiter Screenwriter

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    Velodyne has also provided myself with professional prompt service.
    For those that don't know, Bruce Hall is from Velodyne & is also a member to this & other forums.
    He does show up every now & again.
    Thanks Velodyne and Bruce [​IMG]
    -Jerry
     
  7. Tim Jin

    Tim Jin Supporting Actor

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  8. Kevin*Harley

    Kevin*Harley Stunt Coordinator

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