Here is a little rundown of what happened: Sold a relatively new laptop computer on Ebay last December ($1k+). Received the money from buyer. Shipped laptop in original shipping box which was placed inside another larger box with foam peanuts all around, about 5-6” of protection all around. Shipped through a Staples UPS shipping center fully insured and all. Buyer received the laptop, does not boot up all. Completely dead. Calls me. I send him money back in full. Call UPS. File claim. 2 weeks go by no one comes to inspect package. I call UPS again they are telling me a representative should of came out, they don’t know if he actually did. I tell them he didn’t. Another 2 weeks go by, the representative shows up. Denies claim as “insufficient packaging”. Another 2 weeks go by before they figure out that the item was shipped through Staples. They tell me to call Staples claims. Call Staples. File claim with them. Weeks go by to do anything. Staples representative tells me they will do another inspection. The guy who has the laptop says nobody ever came out. Staples appeals the “insufficient packaging” twice, they do not budge. Staples doesn’t want to do anything with me now. UPS tells me to deal with Staples. In the 6+ months, nobody EVER called me back, from either UPS or Staples. I’ve spent hours on the phone trying to get answers out of them. I have a dozen pictures from the auction showing the laptop was working fine. What recourse do I have in such situations?