Unreliable stream problem

jagman653

Auditioning
Joined
Nov 26, 2011
Messages
12
Reaction score
0
Points
10
Real Name
Ed Sowell
I'm finding it very difficult to impossible to watch an Amazon Prime movie. Takes forever to get going, to the point that I just give up. My Spectrum cable service shows 450 Mbps download, but when my Sony Blueray does the initializing connection speed test it shows 12.5 Mpbs. Is that the best Amazon can deliver? Same results whether I use wired or wireless connection.

When I try using my Samsug TV to do the streaming, it's the same or worse.

any ideas as to what's
 

JohnRice

Executive Producer
Joined
Jun 20, 2000
Messages
12,877
Reaction score
2,299
Points
9,110
Location
A Mile High
Website
www.theteatable.com
Real Name
John
I don't have a problem with Prime. I suspect the problem might be somewhere else in your system. Have you confirmed your internet speed? I also find that dedicated streaming devices work a lot better than disc players for streaming.
 
  • Like
Reactions: Todd Erwin

Scott Merryfield

Executive Producer
Joined
Dec 16, 1998
Messages
15,710
Reaction score
3,374
Points
9,110
Location
Michigan
I don't have a problem with Prime. I suspect the problem might be somewhere else in your system. Have you confirmed your internet speed? I also find that dedicated streaming devices work a lot better than disc players for streaming.
If your Internet speed is indeed 450Mbps download, and you have a strong wireless signal (or are hardwired via Ethernet from the BD player to your router), then the Amazon app on the BD player is the most like culprit. As John stated, dedicated streaming devices work much better than disc players for streaming. The apps on disc players do not get updated very often, if at all. A Roku Express is only $30, while the Roku Premiere 4K is $40 and includes a certified high speed HDMI cable -- making it almost the same value as the Express, which does not come with a cable. At those prices, it makes no sense to continue to use an old disc player for streaming.

FYI, I own both Roku models I listed above, as well as an Apple TV 4K (which is a lot more expensive). All provide reliable streaming for Amazon Prime, as well as all other apps I stream, via our Comcast Xfinity Internet service. I don't bother with the built-in streaming apps on my Sony UHD or Panasonic BD disc players.
 
  • Like
Reactions: Todd Erwin

Malcolm R

Executive Producer
Joined
Feb 8, 2002
Messages
18,344
Reaction score
5,064
Points
9,110
Real Name
Malcolm
The apps on disc players do not get updated very often, if at all.
Which seems a little odd, since most newer players have wi-fi capability for streaming and player firmware updates. Not sure why they wouldn't allow the streaming apps to update as they do on any other device (phones, tablets, etc.).
 

Scott Merryfield

Executive Producer
Joined
Dec 16, 1998
Messages
15,710
Reaction score
3,374
Points
9,110
Location
Michigan
Which seems a little odd, since most newer players have wi-fi capability for streaming and player firmware updates. Not sure why they wouldn't allow the streaming apps to update as they do on any other device (phones, tablets, etc.).
I think the disc player manufacturers just don't bother writing updates, as that costs resources (and money) for something that is not the primary function of the device. Roku, Apple and other streaming box manufacturers, though, are in the business of selling streaming functionality only, and if that doesn't work properly then no one will buy their product.
 

jagman653

Auditioning
Joined
Nov 26, 2011
Messages
12
Reaction score
0
Points
10
Real Name
Ed Sowell
I don't have a problem with Prime. I suspect the problem might be somewhere else in your system. Have you confirmed your internet speed? I also find that dedicated streaming devices work a lot better than disc players for streaming.
Thanks, John. Yes, I use Ookla SpeedTest. I always shows 420-450 Mbps download, 20 upload. However, I do sometimes have "connectivity" issues that rebooting the cable modem fixes. consequently, I reboot the modem before trying to use Amazon.

I have noticed that if I fiddle around with it in the morning or afternoon, I can often get to work. However, when I try to watch a movie after dinner, no such luck. Makes me think it's a network traffic issue. No way of knowing whether it's at Amazon or Spectrum.
 

jagman653

Auditioning
Joined
Nov 26, 2011
Messages
12
Reaction score
0
Points
10
Real Name
Ed Sowell
If your Internet speed is indeed 450Mbps download, and you have a strong wireless signal (or are hardwired via Ethernet from the BD player to your router), then the Amazon app on the BD player is the most like culprit. As John stated, dedicated streaming devices work much better than disc players for streaming. The apps on disc players do not get updated very often, if at all. A Roku Express is only $30, while the Roku Premiere 4K is $40 and includes a certified high speed HDMI cable -- making it almost the same value as the Express, which does not come with a cable. At those prices, it makes no sense to continue to use an old disc player for streaming.

FYI, I own both Roku models I listed above, as well as an Apple TV 4K (which is a lot more expensive). All provide reliable streaming for Amazon Prime, as well as all other apps I stream, via our Comcast Xfinity Internet service. I don't bother with the built-in streaming apps on my Sony UHD or Panasonic BD disc players.
OK, I'll go get a Roku. I have the same problem when I try to stream with the TV, but it's several years old and might have equally poor firmware updating.
 

Todd Erwin

Producer
Reviewer
Joined
Apr 16, 2008
Messages
5,857
Reaction score
1,935
Points
9,110
Age
55
Location
Hawthorne, NV
Real Name
Todd Erwin
Where are you testing your speed? Are you plugging in a laptop using the same Ethernet cable that is plugged into the blu-ray player? Have you tried other streaming services, and if so, what are the results? You should have Vudu on both the Sony Blu-ray and Samsung TV, and that app does have a built-in speed test (found in the setup menu of the app) to determine what feed (SD, HDX, UHD) that your device can handle.
 

Todd Erwin

Producer
Reviewer
Joined
Apr 16, 2008
Messages
5,857
Reaction score
1,935
Points
9,110
Age
55
Location
Hawthorne, NV
Real Name
Todd Erwin
OK, I'll go get a Roku. I have the same problem when I try to stream with the TV, but it's several years old and might have equally poor firmware updating.
If you can find the Roku Streaming Stick or Streaming Stick+, go with that instead of the Premiere, unless you are using a universal remote and want to stay with one and only one remote. I say this only because I recently purchased the Roku Premiere, and although it is a great unit, I was a bit disappointed that Roku does not offer phone or chat support for the Premier (but does for the Stick). Support for their Premier is limited to email correspondence and website FAQ's. The Stick is also much easier to take with you if you travel.
 

JohnRice

Executive Producer
Joined
Jun 20, 2000
Messages
12,877
Reaction score
2,299
Points
9,110
Location
A Mile High
Website
www.theteatable.com
Real Name
John
OK, I'll go get a Roku. I have the same problem when I try to stream with the TV, but it's several years old and might have equally poor firmware updating.
I always thought streaming was a total mess, but I'd only ever used my Panasonic BR players for it. Then one year on a Black Friday deal, I got a set-top Fire TV and it was a completely different deal. The Fire TV doesn't do all I want, so once Apple and Amazon made nice and Apple added Prime, I was good to go with Apple TVs. The Apple TV 4K is expensive, but for me it's worth it.
 
  • Like
Reactions: Clinton McClure

Todd Erwin

Producer
Reviewer
Joined
Apr 16, 2008
Messages
5,857
Reaction score
1,935
Points
9,110
Age
55
Location
Hawthorne, NV
Real Name
Todd Erwin
I always thought streaming was a total mess, but I'd only ever used my Panasonic BR players for it. Then one year on a Black Friday deal, I got a set-top Fire TV and it was a completely different deal. The Fire TV doesn't do all I want, so once Apple and Amazon made nice and Apple added Prime, I was good to go with Apple TVs. The Apple TV 4K is expensive, but for me it's worth it.
I have found that the Fire TV devices are just plain horrible. Awful user interface, horrible support, and more closed system than Apple TV.
 

Scott Merryfield

Executive Producer
Joined
Dec 16, 1998
Messages
15,710
Reaction score
3,374
Points
9,110
Location
Michigan
Thanks, John. Yes, I use Ookla SpeedTest. I always shows 420-450 Mbps download, 20 upload. However, I do sometimes have "connectivity" issues that rebooting the cable modem fixes. consequently, I reboot the modem before trying to use Amazon.

I have noticed that if I fiddle around with it in the morning or afternoon, I can often get to work. However, when I try to watch a movie after dinner, no such luck. Makes me think it's a network traffic issue. No way of knowing whether it's at Amazon or Spectrum.
Actually, that does sound like a network issue. Internet service from cable TV providers are a shared service, so if you are having issues only in the evening (which would be peak utilization time), it's very likely that your neighborhood's network segment is oversubscribed and carrying too much traffic during those peak hours. If that's the case, a dedicated streaming device will not solve your issue (although I would still recommend using one instead of your disc player).
 

JohnRice

Executive Producer
Joined
Jun 20, 2000
Messages
12,877
Reaction score
2,299
Points
9,110
Location
A Mile High
Website
www.theteatable.com
Real Name
John
Actually, that does sound like a network issue.
It does sound like a network issue, though a better streaming device, in my opinion, can always help. If you're in an area where there are a lot of people streaming, especially families with kids, where there are several people streaming at the same time, it can really kill your speed.
 

jagman653

Auditioning
Joined
Nov 26, 2011
Messages
12
Reaction score
0
Points
10
Real Name
Ed Sowell
Where are you testing your speed? Are you plugging in a laptop using the same Ethernet cable that is plugged into the blu-ray player? Have you tried other streaming services, and if so, what are the results? You should have Vudu on both the Sony Blu-ray and Samsung TV, and that app does have a built-in speed test (found in the setup menu of the app) to determine what feed (SD, HDX, UHD) that your device can handle.
I just took my laptop to the entertainment center and ran speed tests. It's well over 100 Mbps wireless and 350-450 Mbps wired.
 

jagman653

Auditioning
Joined
Nov 26, 2011
Messages
12
Reaction score
0
Points
10
Real Name
Ed Sowell
Where are you testing your speed? Are you plugging in a laptop using the same Ethernet cable that is plugged into the blu-ray player?
BTW, I have a CAT5 cable pulled through the attic, total of about 70 feet. I've been told that should be adequate, but if Spectrum is reall pumping 450 Mbps, I sometimes wonder if I should have someone pull CAT6 through. I no longer go into the attic :-(
 

xx Brian xx

Stunt Coordinator
Joined
Dec 18, 2017
Messages
175
Reaction score
49
Points
110
Real Name
Brian
What are you using for a modem and router? If it is the cable supplied equipment, that could be causing the issue. Also, how many smart devices and streaming devices are in the home. I run well over 50 smart devices and with the old modem and router I would lose speed as time went by and all the devices started to bottle neck. I finally bought a Motorola SB8200 (DOCSIS 3.1 Modem) and a new Eero mesh network. Since then I have not had any issues.

Before you spend any money though, log in to the modem/router and check for any firmware updates.

Another thing to check: Check to see if your router has QOS (Quality of service). If it does, enable it and put the blurry at the top so the router gives the bulk of the channel speed to the bluray.

Brian
 

Scott Merryfield

Executive Producer
Joined
Dec 16, 1998
Messages
15,710
Reaction score
3,374
Points
9,110
Location
Michigan
BTW, I have a CAT5 cable pulled through the attic, total of about 70 feet. I've been told that should be adequate, but if Spectrum is really pumping 450 Mbps, I sometimes wonder if I should have someone pull CAT6 through. I no longer go into the attic :-(
CAT5 cable should be fine for your application. It supports gigabit speed ethernet at a distance of up to 100 meters.
 
Last edited:

jagman653

Auditioning
Joined
Nov 26, 2011
Messages
12
Reaction score
0
Points
10
Real Name
Ed Sowell
Well, tried the Roku Premier. Worked very poorly o it's going back to BestBuy. Guess I didn't read the specs so didn't know it was WIFi only. I gave up on WiFi in that location years ago because there's just too many strong competing signals. E.g., the neighbor house has a AT&T modem about 10 feet away. Moreover, the Roku doesn't pick up my 5G signal from the router, and neither signal from a closer range extender.

While at BestBuy I also picked up a Arris SB6190 modem to replace the crummy one Spectrum gave me that frequently drops connections. Maybe that will help.

BTW, we did get pretty good streaming with AT&T DSL. What's interesting is AT&T was only giving me something like 4 Mbps download. I'm inclined to think Spectrum, delivering 450 Mbps, is pumping too fast through their local infrastructure, thereby compromising connection reliability. Is that possible?
 

Forum Sponsors

Forum statistics

Threads
343,735
Messages
4,688,475
Members
141,025
Latest member
Stew1911