I have recently finished my theater project that included the Sony HS-20 projector. For the project, I consulted with a home theater firm located 90 miles from my small town home. I decided that it was best to use a dealer for some aspects of the construction, including video since I have no expertise in that arena and I wanted to make sure that it is correctly calibrated. I had originally planned to purchase the projector and remote from them, and got a price quote from them (all list prices). They told me they would give me a price for labor after the site visit(which was to include all wiring, which I ended up doing myself) but would be less than $1,000 for everything. Well time passed, the site visit came and went and it was time for the projector to be installed. I never got the price quote and frankly forgot about it. The remote did not come in so they planned on bringing it when the ISF tech came to calibrate the projector. Well I got an invoice for $625 labor, including travel time and mileage, just for the install, no calibration yet. I about choked. I could easily have gotten the projector for $800 less and installed the thing myself and just paid for the calibration. I take full responsibility for not getting the quote prior to having them install it, but I felt good about the company because we had several conversations about the equipment and design and it was supposed to be under a grand for everything, including the wiring (which would have taken much more time than just the projector). My question is, does that seem reasonable for an installation of the projector (all wiring was in place by me, all they had to do was cut a pipe to mount the projector mount to the flange and tweak the image size). I was told that the labor rate for the ISF technician will be $125/hour and if they are going to charge me for time and travel to the place, I'm not going to spend that much because that will be another $500 at least just in travel time!! He was going to program the remote as well but I'm going to buy one online and do it myself now. We have all read the debate of whether we should buy online versus use local dealers and I do try to support them as much as possible, when they carry the products I need, and of course I pay a premium price. But, is it unreasonable to expect some level of service when spending full list price from a dealer rather than buying online? I can see charging me mileage since I am not in town, possibly. Obviously I was remiss for not getting the labor quote prior to having the installation performed and have learned my lesson. I have not contacted them about the invoice because I needed a little time to digest everything, and thought I'd see what experiences others have had.