Some of you will recall my post saying I couldn't make calls on my iPhone. That was fixed when I took it to an apple store and they removed some debris that was in the headphone jack.
Before that I called tech support and they had me backup and then restore from that backup. That didn't fix the problem. What I didn't know was that the restore actually wiped out some of my data.
I had albums of photos on the phone that were being synced from my iMac. I also had spent some time entering data into my Health app medical id info. The photo albums were gone and so was the medical id info after the restore.
When I called apple, after some research they told me there were some things that don't get backed up by design. I get not backing up the photos. I can even understand not backing up the medical id info since it's sensitive.
But why do they get wiped out in a restore? If you haven't backed them up, don't touch them on the restore. But nooooo! You gotta wipe them out. The pics were easy enough to get back but not the medical id, I which I don't have backed up on the cloud.
I was informed by the tech (after he had to go ask someone) this is expected behavior unless I select the encrypted backup. If I had done that I wouldn't have lost my data. The tech that had me do the backup and restore didn't mention this and the tech you informed me of it didn't know about it. He had to research it.
I just tested it out. Backed up encrypted and restored and the stuff is still there. Be nice if they could make a mention of that on the page where you select the backup type.
After the restore, the phone acted like I had upgraded, had to go thru some of the setup process to get up and running.
And what's with this requirement to turn off Find my iPhone when backing up (oh, crap was that backing up or only when I restored, I forget.)? I just noticed that Find my iPhone is back on, even though I didn't do it.
Before that I called tech support and they had me backup and then restore from that backup. That didn't fix the problem. What I didn't know was that the restore actually wiped out some of my data.
I had albums of photos on the phone that were being synced from my iMac. I also had spent some time entering data into my Health app medical id info. The photo albums were gone and so was the medical id info after the restore.
When I called apple, after some research they told me there were some things that don't get backed up by design. I get not backing up the photos. I can even understand not backing up the medical id info since it's sensitive.
But why do they get wiped out in a restore? If you haven't backed them up, don't touch them on the restore. But nooooo! You gotta wipe them out. The pics were easy enough to get back but not the medical id, I which I don't have backed up on the cloud.
I was informed by the tech (after he had to go ask someone) this is expected behavior unless I select the encrypted backup. If I had done that I wouldn't have lost my data. The tech that had me do the backup and restore didn't mention this and the tech you informed me of it didn't know about it. He had to research it.
I just tested it out. Backed up encrypted and restored and the stuff is still there. Be nice if they could make a mention of that on the page where you select the backup type.
After the restore, the phone acted like I had upgraded, had to go thru some of the setup process to get up and running.
And what's with this requirement to turn off Find my iPhone when backing up (oh, crap was that backing up or only when I restored, I forget.)? I just noticed that Find my iPhone is back on, even though I didn't do it.