But according to the email I received when I was out of town, they would not even return their calls. Here's what BBB said: "Regarding the company you filed about Columbia Tristar Home Video 10202 West Washington Blvd. Culver City, CA 90232-3195 Although we have tried to obtain a response to your complaint from the company in the hope of reaching a mutually acceptable resolution, they have ignored our requests. We are, therefore, closing our file. Your unanswered complaint will become part of the information we report to the public on this company for the next three years. Also, should any government agency request our files on this company, your complaint will be included. If you have worked out a settlement directly with this company, would you please send us a note by email at [email protected] or fax at (909) 825-6246 or by mail. Please tell us about the resolution and any other comments you may have. Your help in doing this is extremely important to ensure that our reports to the public on this company is accurate. Thank you for using the Better Business Bureau." I think it is time we all complained actively about the status quo at the Torch Lady's abode.