I am new to TiVo, so I think that the problem I am having is my doing. According to the system information page, I am making my calls successfully, but the Program Guide data is not updating. I am down to 5 days after multiple successful calls. I saw a message saying waiting to reset on the system info page. I waited 24 hours and nothing happened. Today, I manually reset the TiVo myself. Still no update. The calls are taking awhile to load the info. I just can't seem to put it into the menu guide. I am in the process of waiting 3 to 5 days for the TiVo support to respond. Anybody have any ideas in the meantime?