My roommates and I have been living in this house for 1.5 yrs now. We have had to call TWC averaging once a week. The cable was completely screwed up and we had to explain to the newbie installer how to do it and the expert guy too (month), then the road line got cut (2 monthe problem), power amplifier needed (3 week approval process), regular Road Runner cutting out all the time, etc for this whole period. They gave us a 2 week credit one month after hours on phone. This is a very long history. The phone time and lies is not worth the BS credit. This had been going on for so long we switched to Directv and took the TWC HD cable box and shoved it to minimize our support of this fraud. Unfortunately, we cannot get DSL in the area. We have to keep Road Runner or switch to dial-up. We also do the majority of work out of the house. Internet is important. So, RRunner goes out this day, yesterday. We call and schedule to have someone come out. We are here waiting all day. We call at 4 PM to find out that "someone from our household called and cancelled the appointment." My roommate responds that clearly no one called and cancelled and what possessed them to say that $#@! to him. They told him they would get someone who is on call to come look at it that day. No one came. They lied again... surprise. My roommate gets fed up and we have talked to many TWC installers plus have had to show them how to install it in the first place in our house, so he walks out to the cable post by the road and takes a look at it. This is what one does when cable installers keep telling you stuff like "Oh, the wire was loose" again and again. Plus, it overlaps w/ our line of work. He finds a cable filter in the post by the road and almost explodes. He calls TWC and starts ranting to find out that they had sent someone out there that morning to put the filter there. The filter is designed to make sure we can get our "high speed" internet, but not the cable tv. He told them that he has the filter and he setup an appointment for the next day so they can pick up the filter and put in a new one, but they had to make sure it did not cutoff the RRunner by calling ahead. Pretty much he explained we do not need to steal their BS subpar cable. Seems like a reasonable sol'n to assinine behavior by TWC. The next day our TWC internet was out again. We promptly walked out and removed another BS filter which had been installed in some stealth manner. Now the internet works. What does one do here? Can we press legal action here? They are hindering us w/ their gross incompetence.