Tappan
Auditioning
- Joined
- Jan 10, 2003
- Messages
- 10
18 months ago i bought a 53" Sony kphs10 from Rex for $2499.99 with tax delivery and warranty it came to $3200.00. after a little over one year the tv showed a blue outline around people's faces and other light objects, i told the clerk a Rex about it hoping he would send someone to fix it since it was under warranty with them. his remark was "we can't do anything about that it's just what Sony tv look like you should have purchased a Hitachi"
i asked him again less than a week later and his reply was "well we'll look in to it but like i told you before there is probably nothing we can do". they never called back and a month or two later the tv just turned itself off, i called Sony and they said to unplug it for one minute and replug it and see what happens. when i replugged it a bang came from the tv and the Sony tech told me to leave it unplugged until i could get Rex to fix it. i spoke to the manager and he was very nice and eager to help. the store tech told me i blew a blue bulb, blue processor chip,green bulb, and a green processor chip due to the fact the tv's blue bulb was not replaced when i first complained.
this ended with me getting a $2000.00 credit with Rex and 3.5 years of my 5 year warranty left, above i said i paid $2500.00 for my tv but i was informed i was only getting a $2000.00 credit because i had already enjoyed it for 18 months. i paid the difference and got a Hitachi 57" uwx20b, by the way they made me pay a $50.00 charge to return the damaged tv. 10 days ago the tv was delivered, within the past 3, or 4 days it's been popping and then the screen for a few seconds will have a red, green, and blue outline. thank you very much for listening to me, if you can tell me whats wrong i would appreciate it more than you could ever know.
i asked him again less than a week later and his reply was "well we'll look in to it but like i told you before there is probably nothing we can do". they never called back and a month or two later the tv just turned itself off, i called Sony and they said to unplug it for one minute and replug it and see what happens. when i replugged it a bang came from the tv and the Sony tech told me to leave it unplugged until i could get Rex to fix it. i spoke to the manager and he was very nice and eager to help. the store tech told me i blew a blue bulb, blue processor chip,green bulb, and a green processor chip due to the fact the tv's blue bulb was not replaced when i first complained.
this ended with me getting a $2000.00 credit with Rex and 3.5 years of my 5 year warranty left, above i said i paid $2500.00 for my tv but i was informed i was only getting a $2000.00 credit because i had already enjoyed it for 18 months. i paid the difference and got a Hitachi 57" uwx20b, by the way they made me pay a $50.00 charge to return the damaged tv. 10 days ago the tv was delivered, within the past 3, or 4 days it's been popping and then the screen for a few seconds will have a red, green, and blue outline. thank you very much for listening to me, if you can tell me whats wrong i would appreciate it more than you could ever know.
