You would think so. The problem is, everyone I talk to or correspond with tells me something different. The tech warns me that they might not have the part, but he eventually finds it from Electrolux and tells me it'll arrive within a week. When it doesn't arrive, I called Frigidaire and am told it is available, but they can't find an order for it, and if it was backordered, that would show up for them. Plus I get scolded for expecting it so fast and that it takes at least two weeks. Then other "support" tells me repeatedly that it's backordered and they're waiting for a response from the servicer. They ended up telling me for a month that they're waiting to get a response from the servicer. The really annoying thing is everyone treats me like I'm the problem. If I would just shut and go away, there would be no problem as far as they're concerned.Yea, I wondered about that from the onset as this same compressor is probably used across multiple models [even some outside of the Electrolux family of brands] and should be fairly easy to source.
The one thing that explains all of this never really occurred to me, which is that the tech never ordered the parts in the first place. In addition, they are ignoring repeated calls regarding the whole deal.
This past Saturday I decided to submit yet another complaint through yet another avenue, and yesterday I got someone who gave me this response.
Hi, John. We're sorry you're having such troubles with your refrigerator. We're working to get an update from the servicer, once we have this information, we will reconnect with you. We apologize again for your experience.
That's exactly what I've been told since the tech was here five weeks ago, so I responded with "I've been told that for weeks now. If it takes weeks or months just to find out what part is needed, and nobody can tell me if a compressor is even available to fix it, how long will it take to get it fixed?"
And this person... finally... did this.
Hello, John, Because we are unable to get in touch with the servicer we will be sending your information to our Frigidaire Electrolux Service team. You should be receiving notification soon regarding a time and date.
I had already received a text and email with a new appointment from, apparently, a factory tech, not the people I had been dealing with. So, I'm where I should have been five weeks ago (minus $500 for a second fridge), but maybe, just maybe it'll be taken care of now.
The appointment requires me to be here all day on Friday, or wait longer. I'm really fortunate that, unlike most people, I can actually do that, though it's still a hassle. What if I was a regular person with a regular job? How would that go over?