The Official Defective Disc Replacement Thread

WadeM

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When calling for the replacement Silly Symphonies DVD, they ask for the stock number listed on the disk. It is a 5 digit number in the same square on the disk that contains the running time and the technical support phone number. So you may want to have that ready when you call...
 

dana martin

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Thanks for that additional information Wade, when i called about my replacement disk, the did say exactly what you said, and stated that as the disk became available, and mailed out, with the return envelope for the other disk. I just wish that they would have done the same for Fantasia , if it says complete, uncut original, then that is what it should be.
 

Clint_G

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Tory said:
I tried to replace a year old Knight Rider disc from Universal that was defective and it was not worth the trouble. They wanted me to pay shipment both ways and wanted the store receipt, which I did not have.
Great.

So I guess I should just rebuy Apollo 13 and Vertigo and keep the original cases, although my discs are the first run ones. I haven't checked but I hope I don't lose anything feature wise.
 

LorenzoL

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Thank you for putting together this thread. I wasn't aware of the disc replacement program for the WDT: More Silly Symphonies. I called Buena Vista for the disc replacements

I also called WB for Looney Tune GC Volume 2 and Tom and Jerry Volume 1. I previously called them for the Superman discs and Volume 2 of Tom and Jerry.
 

dana martin

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I just thought that it would benefit everyone if all the disc replacement info was confined to one thread, and i thank the Moderators:

Ronald Epstein, Robert Crawford, Jack Briggs for making it a sticky.

when i called disney, they stated that the disc would be sent when they were pressed as the replacement disc were not ready when the announcement was made.
 

ChrisCook

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What were the three shorts that were affected by interlacing problems on Volume 2 of the Looney Tunes Golden Collection?
 

comet1961

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I just got my SUPERMAN: THE MOVIE replacement disc. It's still screwed up! The corrected 2.0 mix is included this time only they did it wrong. It doesn't decode right with Dolby Pro-logic. The dialog is not in the center but comes out of all four channels, it's not supposed to. I went to this site I visit that does really good reviews (slow to post but great), and he spotted it too. In fact he has a article that explains exactally what went wrong. I can't believe Warners would screw this up again. I can't believe no one even noticed it.
 

Chris S

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I just found this article that discusses a disc replacement for Volumes 1 and 4 of the Walt Disney Legacy Collection: True-Life Adventures sets.
Link
 

WadeM

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Has anyone received their Silly Symphony replacements yet? Any word on a date?
 

Douglas R

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I phoned today to request the Silly Symphony replacements. I'm in the UK but I'm pleased to say that I was told this was not a problem and they would be happy to mail me replacements. They do not yet have a date when the replacement discs will be available.
 

Tory

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I just remembered the Disney Silly Symphonies replacement program and I still have not received anything. I hope this gets done soon.
I called several times for T& J Spotlight one and received nothing.
 

rob kilbride

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Rob Kilbride
Is the Monty Python issue really only on certain players? If so which players have the issue. I seem to remember the issue having something to do with progressive scan, which I honestly am not that familiar with. I'm just curious as to whether I should bother to replace the disk or not.
 

Peter Neski

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Is there an replacement in the works for W.C. Fields "Man on the

Flying Trapeze" Dvd from the second set,This dvd has sync Problems

in the Beg of the film.
 

Mike*HTF

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...
I just got my More Silly Symphonies replacement discs right now. They were shipped from Buena Vista Home Entertainment Consumer Relations Dept. (in Wisconsin!). Haven't had a chance to look at them yet but I will tonight.
 

BrettB

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Mine were in the mailbox when I got home. Switching to happy face now.
 

Tory

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Got Silly Symphonies. Still having trouble with Warner about replacing T&J 1 though.
 

Douglas R

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Jonathan-S said:
I'm also in the UK and have just received the More Silly Symphonies replacement discs. They were shipped by someone called Sarah Martin from Neenah, WI 54957 on July 17.
Anybody else got theirs?
I'm also in the UK and received replacement discs on 20 July (also from Sheila Martin). THANK YOU DISNEY!
 

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