They did help, by referring the OP to the TCL warranty dept. If he had purchased an extended warranty from BBY, then I would expect them to help out further. You would likely get the same level of service from any other big box retailer.
Sorry about that. I am getting nothing. No Audio, nothing on the screen, no power light. It's dead. No real symptoms to relay. But, here's all the steps I've tried with BestBuy and TCL recommendations, along with some I found online.
1. Tried a new power cord
2. Tried unplugging, waiting 60 seconds then plugging in again.
3. Tried doing #2 and then holding the power button in to discharge before plugging in again after 60 seconds.
3. Tried removing the batteries from remote. Holding the remote power button down for 60 seconds, then putting them back it.
4. Tried resetting using the reset button with a paper clip (the reset button near the HDMI inputs).
5. Tried another power outlet.
6. Tried a button sequence with remote for resetting TCL TV's. Press Home 5X, etc... -- I can attach if you'd like.
I never see any power lights, any image or shadow / lighting on the screen, etc..
I think it's perhaps a bad power board - found this on You-Tube
Anyway, that's about all the detail I have. It isn't doing anything so I just put it wasn't working.
Now praying TCL will help.
Mike, if you purchased any products with the AE Platinum or Gold card or certain Visa Cards, the card company will automatically extend the warranty for at least one year and you do not need to buy extend warranty from BB. Check with your CC benefit policies whether you have this benefit.Thank you very much for your response! I found a site (after reading your answer) for helping to locate service centers. It's at https://www.service-center-locator.com/tcl/tcl-service-center.htm. I live not too far from Indianapolis, IN and luckily there are choices nearby. Hopefully I'll hear from them and get either a home visit or be able to take it in.
I guess, in the future, I'll buy the warranty at BestBuy. Not sure I'll get another TCL though.
The TCL repair person came today and replaced the power board and the TV was up and running. It took her less than 15 minutes. She made sure it was working and took pictures. I asked her if this was common and she said, with TCL, it is very common. She said it's usually the power board but she had seen the main board have issues too. She told me, in the future, that the boards are readily available and it looked VERY easy to change.That does seem to be power supply or power board related. Hopefully a service tech can diagnose and fix it. I wonder if it’s possible the tv took a lightning strike.
You are absolutely correct! I bought this with a Chase card and, when I checked with them, they do cover it for an extended period! They even had me register it with them and were SUPER nice.Mike, if you purchased any products with the AE Platinum or Gold card or certain Visa Cards, the card company will automatically extend the warranty for at least one year and you do not need to buy extend warranty from BB. Check with your CC benefit policies whether you have this benefit.
If you do not hear any response from the supplier, call the concierge of the CC company, they will handle it on your behalf and they can get a faster response from the suppliers and the supplier will send you the replacement right away.