Talk about customer service and standing behind their product. If it's one thing I have learned over time dealing with with SVS and there product, is to expect stellar performance and just as high a mark in customer care. If a problem should ever come up with a driver, amp or enclosure? Their ability and willingness to deal with such a issue can be quite humbling. With have owning 6 SVS offerings over the course of time there is no room for doubt in my mind anyway. What this Thread boils down to is> I noticed a flaw on one side of my PB12-Ultra/2.. 5 months down the road after receiving it. The texture on 1/2 of the right bottom side panel had been poorly done and because of the expedite nature of the sale it wouldn't have made it out the door with out them being aware and making me aware. I and SVS knew about a scuff it had on the referred side and I Ok'd shipping with the thought of fixing the scuff myself and being billed as a B-Stock unit. The reason I noticed it 5-6 months down the road is, I was addressing a scuff on one of my speakers and subsequently decided to fix the scuff on the PB12-Ultra/2 at the same time since I had all my tools out. Thats when I noticed the texture issue. I was offered many different options by Ron/SVS in correcting this matter and being that I plan on keeping this sub, Ron offered a swap. New Cherry PB12-Ultra/2 to my door free of charge. Holy Moly! How about that!