Subwoofer Problems continue (1 Viewer)

[Najib_H]

Hey guys whats goin on. Maybe you guys can help me out.

You see at the beginnig of Feb of this years I bought the Infiniy IL120 sub. Sounds freakin amazing, i loved it, until about a month later the darn things goes out. So I called infinity and they say take it the service center.

So i did that around march 3 or 13, i cant remember its been so damn long. Well its may 5 and I still have not got my sub back. I call the service center evry week to see what goin on and they give me a run around answer.

Im so damn pissed of that I really dont know what to do anymore. I like th sub but for all this shit i dont even want it. I just dont know what to do?

So what do you guys think I should do? Call inifinty and bitch at them? Keep calling the service center? I just dont know.

Any comments or suggestions would be great.

Thanks in advance

Najib H

 

[John F. Palacio]

Certainly it seems you are being abused. Ans it is very sad to see this happen to any of us.
If your sub has not been repaired, you have the right to know if it is because they can't figure out what's wrong (in which case they should give you a new one) or if they are waiting for parts (i which case you have a right to know how long for the wait).
In any event they should not be jacking you around. And you have the right to have your sub repaired or replaced in a reasonable amount of time. (like 30 days)
If the issue is not solved quickly I would advise legal action, maybe small claims court. If you paid for the sub with a credit card you can get your money back from them. I believe they say ninety days but legally it can be for 6 months, if my memory serves me right.
Maybe some other members can shed some light on this.
No matter how much you liked your subwoofer, it is no good if it is in the repair shop.
I would suggest for your next purchase, to look for a company with a good track record in customer care.
Three come to mind: SVS, HSU and VMPS.
Not only do these companies have great customer support but a very good frequency of repair record, and great products to boot.
I do not sell, work for or in anyway associated with these or any other subwoofer or speaker company.

 

[Rick Guynn]

I don't know about Infinity, but if you harass JBL (their customer service reps, not your local service center) when it is taking an inordinately long time for repair.. they will many times offer a replacement unit... You might try contacting Infinity's direct customer serveice department, explain the situation and possibly suggest this to them.

 

[DanaA]

After two or so months, I would be so hopping mad that I would probably explode verbally on them. I just keep on hearing of companies lack of care for consumers these days, from automobiles, to computers, to HT components. It's just like they don't give a crap once they have the costomer's money. Thank goodness for companies like SVS that shine positively in all of the murky waters out there.

 

[Al_Reb]

Najib_H, I have/had the IL120s. It was a replacement for the faulty Infinity BU-150. I had the IL120s since Oct. 2001 and had it back for repairs twice already. The last time was just a few weeks ago. Both subs failed the same way, fluttered then quit playing.
I told the repair people not to hurry this time, because I was looking into getting a different brand. After much research, I order a SVS CS+ 20-39/amp package last night. Not that I'm telling you that you should do that, though.
Anyhoo, it usually only took about 2-3 weeks for the repair shop to get my subs back, both the BU-150 and IL120s. It should not take this long to fix it, unless there are a lot of faulty IL120s, ie. ran out of parts. My repair shop just called on Saturday to inform me that the sub was fixed and I could pick it up any time. I didn't ask what the problem(s) was this time with the IL120s, but the first time it was the amp that was the problem, IIRC.
The person at Infinity my repair shop called was Bill Avenoso, to get the replacement for the BU-150. I don't know if he's still at the same # but if you would like his # and extension, email me. Maybe he or some one can get you some answers or at least light a fire under the repair shop people.

 

[Najib_H]

Hey thanks guys for all the advive.
I have tried so hard to contact these people and they give me the same story. Infinfity said they would replece it but I have to buy a new one then I must send out my old broken one and THEN when they get they will refund my money. WTF??? I have not yelled at them yet but it seems like I have to.
Hey Al can you give me that guys number and extension. YOu can email me at [email protected]. Did they ever tell you what the problem was.
For mine I was watching Saving Private Ryan and the sub was working and then all of a sudden the green light in the front went out. I checked the fuse and that was okay. I juyst dont get it, how a sub after amonth of use goes out. I never pushed it either. Franlkly i have lost all hope in infinity.

 

[Al_Reb]

Phone number sent.

Infinfity said they would replece it but I have to buy a new one then I must send out my old broken one and THEN when they get they will refund my money. WTF??? I have not yelled at them yet but it seems like I have to.

What!? This doesn't sound right. Is the place you took it, a certified Infinity repair shop? I had to look on Infinity's web site to find one in my area.

The repair shop I took my subs to, are Infinity certified, just sent the old BU-150 sub out to them. Then, after Infinity looked at the faulty BU-150, they sent the new IL120s replacement to the repair shop. No charges to me. In fact, I only paid $549 for the BU-150. The IL120s was retailing at the time for $799 I believe and Infinity added the R.A.B.O.S. kit for free, it retailed for $60.

You should definitely tell whomever you get on the phone, your displeasure. Don't flip out and @^^@^*#$%^&)*&^%# them, just make sure that they know you're not a satisfied customer. Maybe even tell them you're looking at other brands.

 

[Steven Hen]

I once had an Infinity RS-12 Sub, the amp fried twice! The first time was under warranty and was fixed rather fast (2 weeks), but only lasted another couple months before it fried again! Well now I have a SVS and all is good!

 

[Robert_Gaither]

Personally I stay away from anything from Harman International due to the bad customer relations and service (a friend of mine is on his 10th AVR!, at least he didn't have to pay to upgrade ) luckily he purchased, against my advice, an extended warranty from Circuit City and now only deals thru their customer service department.
I refuse to buy any sub from Infinity or JBL because they just have way too many problems (www.audioreview.com) and it seems they could care less about how to rectify their problems for their customer's happiness. It amazes me that people still buy their products over and over instead of simply boycotting their products for a decade or more to send a message that we consummers have had enough.
I remember an old saying of "A Fool learns from his own mistakes, but a Wiseman learns from the Fool". I only take one information from reviews and that is when a product goes bad how is it taken care of if at all? The ones where the company care will get my business, the others can watch their competition grow.

 

[Najib_H]

Well after all that waiting I finally got my sub back today(05/07/02). Damn almost a month and a half. I scared to turn on the Bass optmzation because I think it will fry it again. It said on the repair bill that replaced the internal amp. WOW. After a month it fried just like that.
So does anyone know how to use the Bass optimzation system? Is ist bad to turn it up? Man I am so confused
Najib

 

[Charles M Berry]

Happy to hear you got your sub back, I hope you have no more problems with it.

Someone mentioned the use of small claims court. I think that if a person is at the point of this sort of action, a call to your States Attorney General might be a faster/easier/cheaper way to go about it. Depending on what state you live in, consumer electronics laws vary, but at least in my state consumers have a lot of rights when it comes to electronics that most of us are unaware of.

A quick call to the state attorney general usually has a quick turn around, and companies live in fear of a call from this office. Usually a call from them is all that is needed to strongarm a company into compliance/treating you better/doing what you want.

I'm not sure if the SAG has as much sway with companies that operate in more than one state, or are based outside the state you live in. Worth a try though, especially with defective electronics and companies that are jerking you around.

I think that someone ought to know about Infinity's so called refund policy. Sounds sketchy to me, if not illegal. I would cease to due business with them in the future.

Just a thought.

 

[John F. Palacio]

"Well after all that waiting I finally got my sub back today(05/07/02). Damn almost a month and a half. I scared to turn on the Bass optimization because I think it will fry it again. It said on the repair bill that replaced the internal amp. WOW. After a month it fried just like that."

Hi, Nahib.

I don't think you did anything "wrong." If you like what "Bass Optimization" did for the sound, you should use it. That's why it is there for.

Just because they replaced the amp does not mean you "fried it." Components do fail. In my humble opinion now (while still in warranty) is the time to play it the way you like it, and if it fails again have them fix it under warranty and sell it and buy something that lasts. Or better yet, if it fails again ask for your money back. I think there is a "Lemon Law" that applies to consumer goods.

In any event you should be able to enjoy your sub without worrying about it.

Best of luck to you!

 

[Najib_H]

Hey guys thanks for all the advice. Well I got my sub and I am (was) enjoying it. I invited all my friends over because I finally have my sub back, time to shake the house down again. Well I pop in my one of myu favorite DVD's, The Phantom Menace, and it was great. Well the next day I decide to watch Ali and BAM the sub went out AGAIN!!!! No power again. Man I was so damn pissed off. I do not want to send it to the service centaer again and lose my sub for another month and a half!!! So I called Infinity and bitched them out. You see I work at Circuit City and I told them I will never sell there product and tell every customer how bad they are. Well the guy at Infinity did calm me down, I have to give him that. He said they would send me another Sub for free and I ship the other one back. They pay for everything!! I guess thats cool.
He did give me the option to return the sub for my money back and then I could buy another sub. I was really thinking about it but in all honesty I really like the Infinity sub. So i said the heck with it I'll give it another try and see if it works. If it blows I'll fix it agin or get a new one. I asked the guy if I scould still return it later and he said no problem.
Well lets see if I get my sub and how it works.
Najib_H
www.roninonline.com

 

[John F. Palacio]

Najib says:

"He did give me the option to return the sub for my money back and then I could buy another sub. I was really thinking about it but in all honesty I really like the Infinity sub."

Man, oh man! I guess you like punishment! Do you think no other sub will satisfy you?

Take the money and go get something else for heavens sake!

 

[Vin]

John, I couldn't agree more.....
Najib, if it's not too late, take the money and run!
Vin

 

[Najib_H]

How much could I get a SVS sub for. YOu see I only paid $320 for my IL120 sub when it retails for $700 to $800. That's brand new in a box to. But sometimes I think was it worth all the trouble I go through. I read in one magazine that rated it as on of the subs under a $1000. MAn know I am so confused?
Najib H
www.roninonline.com

 

[MarkO]

Im thinking they may have fixed the end result of another problem within youre sub and not the cause of the problem. Another words, Even tho its the amp that goes bad there may be another problem they missed causing the amp to fry. You may have better luck with the new one. Either that or youre pushing the sub too hard.

 

[Leon Liew]

Like what the other guys said,'Take the refund and run'

Go get yourself a better sub with good backup service. There

are so much brands out there,SVS,Hsu,Velo just to name a few. Rather to agonised over its failure to deliver &

perform to expectations get a new one and enjoy.

 

[Shaun]

I used to own an Infinity BU-120 subwoofer and it worked fine, no problems at all. After a while though, I just wasn't satisfied with the level of bass that I was getting. So, I bought an SVS 20-39PC sub and couldn't be happier. Now, I just gotta save up and get the PCi upgrade driver.