Still no John Waters bonus DVD!

Discussion in 'Archived Threads 2001-2004' started by Dylan Davis, Feb 4, 2002.

  1. Dylan Davis

    Dylan Davis Stunt Coordinator

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    Does anyone have a good, working email address or phone number for New Line customer Service?

    It's been way past the 8-10 and they have cashed my check.

    Thanks in advance.

    Dylan
     
  2. Ron Morgan

    Ron Morgan Agent

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    I finally got my copy about a week and a half ago, almost four weeks after my check cleared and about fourteen weeks after I sent for it.
    Somewhere on their site New Line has a contact page, but I never received a response when I sent an inquiry about the disc.
    It's been a long wait, so I hope you get your bonus disc soon.
    Good Luck
    Ron M
     
  3. Michael Brunet

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    Hello All -

    Did anyone have any luck tracking down New Line's customer service contact info for this problem? New Line cashed my check back in December - I know it takes them a while to send out the disc, but this is a bit much!

    Thanks,

    Mike
     
  4. MartinTeller

    MartinTeller Screenwriter

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    Hmmm, I got mine months ago. I hope you can find a number to call!
     
  5. Tom B. Stones

    Tom B. Stones Stunt Coordinator

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    I have just completed my set of the three Waters doubles, and would like to take the plunge on this offer for the bonus DVD. I know that the deadline is this month, which should not pose a problem.
    However, I have gained a vague impression that obtaining the bonus DVD is by no means the strightforward matter which customers have a right to expect it to be. With this in mind, I used New Line's online customer feedback form ( http://www.newline.com/he/dvd/feedback.shtml ) to query the situation last week. I have heard nothing back. [​IMG]
    Can anyone please tell me how they have fared in recent months in attempting to avail of this offer?
    (The worst of it is that reportedly New Line intend to re-issue all six Waters discs in a box set in the new year, throwing in the bonus DVD - and for significantly less, needless to say, than the equivalent discs will have cost the more dedicated fan. [​IMG] )
     
  6. ChuckDeLa

    ChuckDeLa Cinematographer

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    Heh, I sold my bonus disc on eBay for $60
     
  7. Tom B. Stones

    Tom B. Stones Stunt Coordinator

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    Well, that's one way of doing things! I want "my copy" to view and keep. [​IMG]
    Time is getting tight on this one, so any insight would be appreciated. [​IMG]
     
  8. Tim Fleming

    Tim Fleming Stunt Coordinator

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    try this email address: [email protected]
     
  9. Tom B. Stones

    Tom B. Stones Stunt Coordinator

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    Tim, thanks. Will do.
     
  10. Jon Robertson

    Jon Robertson Screenwriter

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    What about the seven-disc "Ultimate John Waters Collection" that I see at various online retailers? It seems to have all six of the New Line discs plus the bonus disc right in the box. Of course they should have done it this way to start with, but better late than never...
     
  11. Tim Fleming

    Tim Fleming Stunt Coordinator

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    Jon,
    That is fine for those who don't already have all six DVDs... would you go out and buy them all again in a set just to get the one bonus disc? [​IMG]
    regards, Tim...
     
  12. Jon Robertson

    Jon Robertson Screenwriter

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    Well, I thought that's what Ebay was for! :wink:
     

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