Brian Vaughan
Stunt Coordinator
- Joined
- Jan 25, 2001
- Messages
- 97
Hello all. I've purchased a few items from SOund by SInger here in NYC (B&K ref 30 and ref 7250) and have been happy with their service for the most part, but I just had to post what happened to me over the last 5 weeks.
I was in the market for a new CD changer to hook up to my Perpetual Technologies P1A and the folks at Singer had a CAL CL-10 demo unti for $900 which sounded like a good deal so I bought it. The only problem was that the display needed to be replaced. They told me they would send it to CAL to get fixed and I should get it in a few weeks.
After 3 weeks I called and asked about the status of the player and was told that they didn't know how long it took and that I would get a call when it was back in the store. I wasn't happy with this response and called the next day to talk to the person who sold it to me. He also said that he wasn't sure when it would arrive, but it should be "soon".
Fast forward 2 more weeks. After hearing nothing from Singer I decided to start contacting the people at CAL. They were very helpful and told me that it usually takes 2 weeks to repair equipment. They also mentioned that they got one CL-10 from Singer, but not with the problem mine had. Needless to say, this concerned me. I e-mailed SInger and got as response that they would look into it and e-mail me back later in the day. So yesterday I got an e-mail saying there had been a "mix-up in paperwork" and that the CAL was still in the store!!!!! After 5 weeks!!!!
I told them to refund my credit card and they just lost me as a customer. I know spending $6000 at a high-end place like SInger may seem like small potatoes to them, but come on! This whole industry is based on customer service.
Thanks for reading, I just felt like going on a rant. ANyone else had problems with these guys?
Thanks, Brian
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Here's the theater:
http://home.nyc.rr.com/lasciviousboasts/theater.htm
I was in the market for a new CD changer to hook up to my Perpetual Technologies P1A and the folks at Singer had a CAL CL-10 demo unti for $900 which sounded like a good deal so I bought it. The only problem was that the display needed to be replaced. They told me they would send it to CAL to get fixed and I should get it in a few weeks.
After 3 weeks I called and asked about the status of the player and was told that they didn't know how long it took and that I would get a call when it was back in the store. I wasn't happy with this response and called the next day to talk to the person who sold it to me. He also said that he wasn't sure when it would arrive, but it should be "soon".
Fast forward 2 more weeks. After hearing nothing from Singer I decided to start contacting the people at CAL. They were very helpful and told me that it usually takes 2 weeks to repair equipment. They also mentioned that they got one CL-10 from Singer, but not with the problem mine had. Needless to say, this concerned me. I e-mailed SInger and got as response that they would look into it and e-mail me back later in the day. So yesterday I got an e-mail saying there had been a "mix-up in paperwork" and that the CAL was still in the store!!!!! After 5 weeks!!!!
I told them to refund my credit card and they just lost me as a customer. I know spending $6000 at a high-end place like SInger may seem like small potatoes to them, but come on! This whole industry is based on customer service.
Thanks for reading, I just felt like going on a rant. ANyone else had problems with these guys?
Thanks, Brian
------------------
**************************
Here's the theater:
http://home.nyc.rr.com/lasciviousboasts/theater.htm