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Sony regional service centers (1 Viewer)

Gerard Martin

Second Unit
Joined
May 22, 2000
Messages
366
What sort of work can I expect when I

send in my AV receiver for repair good/poor?. If Sony cannot repair do they replace with new or refurbished units. In other words what the chance of getting back worst than sent in. TIA.
 

Earl Simpson

Supporting Actor
Joined
Jan 12, 2002
Messages
803
I don't know, but keep us all posted on your journey. Most of us have a piece of ES equipment here and there.
 

Ken Seeber

Supporting Actor
Joined
Nov 5, 1999
Messages
787
I've had to use the Sony Service Center in St. Louis twice, once for a DVD player and once for a receiver.

With the DVD player, they had it repaired and back to me in six days and I haven't had a lick of trouble with it in the three years since.

With the receiver, they waited 10 days for a chip to come in. When the service center discovered the chip was on national backorder, they had a Sony center in Kansas City FedEx me a brand new receiver.

So I would say they're pretty good. I was able to take my equipment in personally both times, and I had the phone number for that specific location instead of some nameless/faceless corporate drone. This might have helped the situation, it might not.
 

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