Warning! Warning! Warning! RANT MODE ENGAGED I've been with Voicestream/T-Mobile for about 3 years now and have been reasonably pleased with their phone service. Their customer service and corporate policies, though, are nothing short of maddening. 1) When I first signed up with them, I went to a store to do it. The rep had to call into CS, using the same number any ordinary person would. After standing there for 45 min as the employee waited on hold, I started getting fed up. Soon after, though, the call was answered and my order processed. My phone was activated after a few hours and I was good to go. The store can't activate accounts; they only do for you what you could do for yourself. 2) Last year I got married and subsequently changed my name. I, again, went to a T-Mobile store to take care of my business. I was promptly informed that I may not change my name without faxing their corporate office a copy of my marriage certificate. WTF is that all about? I already had my name changed officially, in other words I already had a new Social Security card and drivers license. What on earth does a private company need my Marriage Certificate? If a drivers license is proof enough to open a new account, why is it not enough to change my name? Ironically enough, during the same visit I was able to transfer my husband's account onto mine, change my rate plan, and change the billing address and credit card. So what they were telling me is that my new drivers license is not enough to change my name (I even had my old one still as proof of my old name), yet is good enough to change all other aspects of my account? Something doesn't add up here. Needless to say, I never bothered changing my name on the account. The store can't change the name on an account. Even if I was willing to produce my marriage certificate, they said they couldn't accept it. It must be faxed into their corporate office. 3) Today I tried cancelling my account because I'm tired of all this mess. So I casually walk into a T-mobile store and tell the saleswoman that I want to cancel my account. She coldly tells me "I can't do that. You have to call custome service yourself." Well gee whiz, at least when you activate and account they give you the courtesy of calling for me. And for my consolation prize, she asks if I'd like to use their phone. Uh, I don't think so. I'd rather wait the 45 min on hold sitting on my couch, not in your worthless store. The store can't cancel accounts. So please, someone, tell me what the stores *can* do? They seem to be nothing more than decoration. RANT MODE DISENGAGED Thank you.