Sherwood is enacting a program whereby owners of these three Newcastle models, the R-865, R-965 and P-965, can add the EQ to their own units for a nominal charge of only $100.00. To participate in the upgrade program, '65 series owners need to call Sherwood's Technical Support at (800) 962-3203 x 115 to arrange an upgrade appointment. Once they have the appointment, the owner is responsible for shipment to Sherwood and the $100.00 charge. Sherwood will add the enhancements to the unit and return it, prepaid. Turn around time at Sherwood is expected to be less than one week..